Cancel Fitbod: The Right Way

How to cancel Fitbod and reclaim your money in singapore

What Fitbod is and why you might want to cancel

Fitbod is a personalised strength-training app that builds custom workout plans based on your fitness goals, available equipment and training history. The app tracks your exercise performance, demonstrates movement techniques through video, and adjusts your workouts using algorithms designed to progress your strength over time. You download it via Apple App Store or Google Play, and unlock premium features through a paid subscription.

Singaporeans often start Fitbod with good intentions but find reasons to cancel later: subscription costs mount over time, your training priorities shift, you prefer a human coach, or the app simply no longer matches your lifestyle. Whatever your reason, you have the right to cancel cleanly without hidden barriers or unexpected charges.

Where Fitbod operates and how it affects your cancellation

Fitbod's headquarters sits in San Francisco with no office in Singapore. You access the app entirely through mobile platforms or web, meaning your subscription lives on the Apple App Store, Google Play, or Fitbod's own billing system. This matters because your cancellation method depends on where you originally subscribed. Tocancel helps you navigate all three pathways so you cancel with confidence and proof.

Your subscription plans in singapore

Fitbod offers two main subscription tiers available in Singapore, both billed in SGD. Knowing your current plan helps you identify the exact cancellation method and understand when your charges stop.

Your consumer rights before you cancel

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services like Fitbod subscriptions. This means you have enforceable rights even though the app company is based overseas.

What the law says about your cancellation rights

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription within 14 days of purchase if you have not actively used the service. After 14 days, you can still cancel, but the company may not owe you a refund unless the service fails to match its description or contains a fault. Your legal position is clear: if Fitbod fails to deliver what it promised or becomes unavailable to you, you can claim your money back through the Competition and Consumer Commission of Singapore (CCCS).

What "unfair" subscription terms look like

Fitbod cannot legally hide cancellation methods, charge you after cancellation, or make the cancel button harder to find than the subscribe button. If the company uses dark patterns (deliberately confusing design) to keep you subscribed, or fails to send you renewal reminders before charging you, that behaviour breaches consumer law. Tocancel's role is to help you document these issues so you can escalate them to the CCCS if needed.

How to cancel Fitbod on each platform

Your cancellation steps differ depending on whether you subscribed through Apple, Google, or Fitbod directly. Identify your subscription source first, then follow the matching instructions below.

Cancel Fitbod via apple app store

If you subscribed on an iPhone or iPad through the Apple App Store, Apple manages your billing entirely. You cancel directly in your device settings, and Apple stops charging you at your next renewal date.

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the screen.
   • Select Subscriptions.
2. Find and tap Fitbod in the list of active subscriptions.
3. Tap Cancel subscription and confirm your choice.
   • You retain access to premium features until your current billing period ends.
   • Take a screenshot of the cancellation screen for your records.

If you do not see a Cancel subscription button, your subscription may have already expired. Check the renewal date shown on the screen to confirm your current status.

Cancel Fitbod via google play

Android users who subscribed through Google Play manage their subscription within the Play Store app or through a web browser. Google processes all billing and sends cancellation confirmation to your registered email address.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
   • Select Payments and subscriptions.
2. Tap Subscriptions and find Fitbod in the list.
3. Tap Cancel subscription and follow the on-screen prompts.
   • You keep access until your current billing cycle ends.
   • Google sends a confirmation email within 24 hours.

Check your email inbox and spam folder for Google's confirmation. Save this email as proof of cancellation.

Cancel Fitbod via fitbod's website or app (direct billing)

If you subscribed directly through Fitbod's website using a credit card or payment method, you cancel through your Fitbod account dashboard. This method bypasses Apple and Google entirely.

1. Log in to your Fitbod account on the website or app.
   • Go to your account settings or profile section.
   • Look for Subscription, Billing, or Plans.
2. Select your current subscription and tap Cancel subscription or similar option.
3. Confirm cancellation and note the confirmation number displayed.
   • Access ends at the end of your current billing period.
   • Screenshot the confirmation page and email it to yourself.

If Fitbod's website does not show a cancellation option, contact their support team directly via the app or email their billing team. Tocancel recommends you email support in writing so you have written proof of your request.

What happens after you cancel

Cancelling your subscription stops future charges but does not instantly delete your account or data.

Access after cancellation

You retain full access to Fitbod's premium features until the end of your current billing period. If you cancel mid-month, you do not lose access-you simply stop paying after your renewal date arrives. Once your billing cycle ends, you revert to any free features Fitbod offers, if it offers them.

Your data and account

Cancelling the subscription does not erase your workout history or account. Your training data remains in Fitbod's system unless you separately delete your account. If you want to remove all your personal information, log in and look for account deletion or privacy settings. Under Singapore's Personal Data Protection Act (PDPA), you have the right to request deletion of your personal data, though Fitbod may retain basic information for legal or accounting purposes.

Refunds: when you can claim money back

Your refund eligibility depends on when you cancel and whether Fitbod has delivered what you paid for.

The 14-day cancellation window

Under the Consumer Protection (Fair Trading) Act, if you cancel within 14 days of your first subscription charge and have not substantially used the app, you have a strong legal claim to a full refund. This window applies to both monthly and yearly plans. Contact Fitbod's support team with proof of your cancellation and request a refund by this date.

Refunds after 14 days

After 14 days, you generally cannot claim a refund simply because you changed your mind. However, you can still claim money back if Fitbod fails to deliver what it promised-for example, if the app consistently crashes, workouts do not personalise as advertised, or the service becomes unavailable to you in Singapore. Document any faults with screenshots and dates, then contact Fitbod's support team and request a refund based on breach of service.

How to request a refund from Fitbod

Email Fitbod's support team with the following information: your account email, the date you subscribed, your cancellation proof (screenshot), and your reason for requesting a refund. Be specific and professional. If Fitbod refuses, escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg. Tocancel advises you keep copies of all emails, screenshots, and payment receipts as evidence.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, especially if you are unsure what happens next. Many people make avoidable mistakes that delay their cancellation or cost them money.

Deleting the app without cancelling the subscription

Removing Fitbod from your phone does not stop your subscription. Fitbod continues to charge you because the subscription lives on Apple, Google, or Fitbod's servers, not on your device. You must cancel the subscription first through the app store or website, then delete the app if you wish.

Assuming cancellation is automatic after a certain date

Some users think their subscription will cancel after a few months of inactivity. It will not. Fitbod keeps charging you on your renewal date unless you actively cancel. Set a phone reminder for the week before your renewal date to cancel on time if you are wavering.

Not saving proof of cancellation

Screenshot every confirmation screen and save confirmation emails. If a dispute arises later-for example, Fitbod charges you after you cancelled-you need proof that you cancelled on a specific date. Tocancel sees hundreds of cases where users cancel but cannot prove it because they did not save documentation.

Contacting support instead of using the official cancellation button

Do not rely on support replies alone. Always use the official Cancel subscription button in the app store or Fitbod's account settings. Support staff may delay, lose emails, or claim they never received your request. The official button creates an immediate, timestamped record that Fitbod cannot dispute.

If Fitbod refuses to cancel or refund

Fitbod should process cancellations within 24 hours and honour refund requests within 14 days. If the company ignores your cancellation, continues charging you, or refuses a refund you are legally entitled to, you have clear escalation steps.

Step one: formal complaint to Fitbod

Send a formal email to Fitbod's support team titled "Formal Complaint: Refund Request and Cancellation." Include all dates, proof of cancellation, payment receipts, and a clear description of what you want (cancellation confirmation or a refund). Set a deadline-14 days from your email-for Fitbod to respond. Keep a copy of this email for your records.

Step two: escalate to the CCCS

If Fitbod does not respond within 14 days or refuses to honour your request, file a complaint with the Competition and Consumer Commission of Singapore (CCCS). You can lodge a complaint online at www.cccs.gov.sg or call 1800-6-CCCS-1. The CCCS investigates breaches of the Consumer Protection (Fair Trading) Act and can order Fitbod to refund you if the company has acted unfairly.

Step three: consider a chargeback

If you paid by credit card, contact your bank and request a chargeback (payment reversal) for charges you made after you cancelled. Your bank can reverse up to 6 months of charges in many cases. Tocancel recommends this as a last resort after Fitbod and the CCCS have not resolved the issue.

Cancellation checklist

Use this checklist to ensure you cancel Fitbod correctly and protect yourself.

Reviews and what other singaporeans say

Fitbod holds a 4.5-star rating across app stores, but many reviews mention cancellation frustration. Users report difficulty finding the cancel button, unexpected charges after cancellation, and slow refund responses. These patterns suggest some users struggle with the process even though Fitbod's cancellation method is straightforward once you know where to look. Tocancel has helped thousands of consumers navigate this exact problem and understand their rights.

Contact Fitbod for support

Fitbod's headquarters is based in San Francisco, California. While the company has no physical office in Singapore, you can contact their support team through the app or their website. For billing questions or cancellation issues, use the in-app support chat or email their billing team directly. Always request written confirmation of any cancellation or refund request.

Cancelling Fitbod is your right, and you should never feel trapped by a subscription. Whether you cancel within 14 days or months later, follow the method that matches your subscription source, document every step, and escalate to the CCCS if Fitbod refuses to honour your request. Tocancel is here to guide you through every platform and ensure you cancel with confidence, proof, and the money you are owed. Visit Tocancel.com today to access step-by-step guides for cancelling hundreds of subscriptions across Singapore, and join the thousands of consumers who have successfully reclaimed their money with our support.