Cancel Lose It: The Right Way to Reclaim Your Journey

How to cancel Lose It and reclaim control of your fitness journey

Understanding Lose It and why you might cancel

Lose It is a food-tracking and weight-loss app that helps you log meals, set health goals, and monitor your progress through a built-in food database and fitness device syncing. The app works across iOS, Android, and web platforms, with a free tier and premium subscription options that unlock advanced analytics, nutrition insights, and personalized coaching features.

If Lose It no longer aligns with your fitness goals, budget, or preferences, you have the right to cancel your subscription at any time. Your cancellation rights are protected under Singapore's Consumer Protection (Fair Trading) Act, which requires companies to make cancellation straightforward and transparent. Tocancel has helped thousands of consumers navigate subscription exits cleanly and avoid unexpected charges.

What Lose It offers

The app provides calorie tracking, personalized goal setting, exercise syncing with wearable devices, and access to a community support network. Premium subscribers gain detailed nutrition breakdowns, macro tracking, and access to certified health coaches. You can subscribe through the iOS App Store, Google Play Store, or directly via their website.

Common reasons to cancel Lose It

Users typically cancel because they have reached their fitness goals, prefer a different app interface, found premium features less valuable than expected, or need to reduce monthly expenses. Whatever your reason, acting before your renewal date prevents unwanted charges and keeps your financial records clear. Tocancel recommends checking your next billing date immediately so you know your cancellation deadline.

Your consumer protection rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act safeguards your rights when cancelling digital subscriptions like Lose It.

What the law requires from Lose It

Under the Consumer Protection (Fair Trading) Act, Lose It must clearly disclose subscription costs, billing frequency, renewal dates, and cancellation methods before you complete your purchase. If the company hides charges, makes cancellation deliberately difficult, or fails to honour a valid cancellation request, you have grounds to dispute the charge and request a refund through your payment provider or the Consumers Association of Singapore (CASE). The law also prohibits unfair contract terms that trap you in a subscription unreasonably.

Your legal position: You have the right to cancel at any time, and the company must process your cancellation without penalty or administrative fees.

Refund windows and your rights

Lose It offers a 35-day refund window for web and Google Play purchases from the date of purchase. This is the company's own policy, not a statutory cooling-off period mandated by law. App Store refunds (iOS) are handled exclusively by Apple, not Lose It, so you must contact Apple Support directly if you purchased through your iPhone or iPad.

If Lose It refuses a legitimate refund or breaches the Consumer Protection (Fair Trading) Act by continuing to charge you after cancellation, you can escalate your complaint to CASE, Singapore's independent consumer advocacy body. CASE can mediate disputes and, if necessary, recommend enforcement action against the company.

How to cancel Lose It on iOS (App store)

If you subscribed through Apple's App Store on your iPhone or iPad, you must cancel your subscription through Apple's own Subscriptions settings, not within the Lose It app.

1. Open the Settings app on your iPhone or iPad.
   • Scroll to the top and tap your Apple ID name or profile picture.
   • Select Subscription from the menu.
2. Locate and tap Lose It from your active subscriptions.
3. Tap Cancel Subscription at the bottom of the screen.
4. Select your cancellation reason if prompted (this feedback helps Apple and Lose It improve their service).
5. Confirm your cancellation by tapping Confirm Cancel.

Critical timing: You must cancel at least 24 hours before your renewal date. Apple's system processes renewals automatically at midnight on your renewal date, and cancelling within 24 hours may not stop the next charge. Check your subscription renewal date in Settings before you begin cancellation.

If you are charged after cancellation: Request a refund through your App Store purchase history within 45 days of the charge. Apple processes App Store refunds directly, and Lose It does not handle these requests.

How to cancel Lose It on android (Google play store)

Android users who subscribed through Google Play Store must cancel through Google's Subscriptions settings on their device or online.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
   • Select Manage Subscriptions or Subscriptions (wording varies by device).
2. Find Lose It in your active subscriptions list.
3. Tap Cancel Subscription.
4. Select your reason for cancelling (optional).
5. Confirm cancellation by tapping the final Cancel button.

Refund eligibility: Google Play offers refunds within 35 days of purchase. Tocancel advises checking the exact purchase date on your receipt so you know whether you fall within this window. After 35 days, you can still cancel your subscription to stop future charges, but a refund for the most recent payment is unlikely unless you have grounds under the Consumer Protection (Fair Trading) Act (for example, if Lose It misrepresented features or failed to disclose terms).

Timeline check: Cancel at least 24 hours before your next billing date to prevent an unwanted charge. Your billing date is shown in your Manage Subscriptions screen.

How to cancel Lose It via their website

If you subscribed directly through Lose It's website using a credit or debit card, you cancel through your account settings on their platform.

1. Visit the Lose It website and log in to your account.
   • Go to Account Settings or Subscription Settings (usually found in the menu under your username).
2. Select Subscription or Billing from the options.
3. Look for an option to Cancel Subscription or Manage Plan.
4. Click Cancel and confirm your decision.
5. You will receive a confirmation email. Keep this email as proof of cancellation.

Important: Web cancellations should be processed immediately, but allow 1-2 business days for the cancellation to reflect in your account. Tocancel recommends taking a screenshot of your account settings after cancellation to document the action.

Refund for web subscriptions: Lose It's 35-day refund policy applies to web purchases. If you fall within this window, you can request a refund through your account or by contacting Lose It's support team with your order number and payment confirmation.

Pricing and subscription plans at a glance

Prices and availability vary by region and payment method. Tocancel advises checking your App Store, Google Play, or Lose It website directly to confirm the exact amount charged to your account in SGD.

What happens after you cancel your Lose It subscription

Once you cancel, your access to premium features stops immediately after your final billing cycle ends. You revert to the free tier, which includes basic calorie tracking but excludes detailed analytics, nutrition coaching, and advanced goal-setting tools.

Your account after cancellation

Your account remains active, and your historical data (meal logs, weight tracking, goals) stays in the app indefinitely. You can log back in at any time to view your past progress. If you resubscribe later, your account is restored with all your previous data intact. You will not be charged again unless you actively resubscribe through your payment provider.

Confirming your cancellation

After you cancel, check your email for a confirmation message from Apple, Google, or Lose It (depending on your platform). Tocancel recommends retaining this confirmation email as proof of cancellation in case a charge dispute arises. If you do not receive a confirmation within 24 hours, return to your Subscriptions settings and verify that Lose It no longer appears in your active list.

Common mistakes when cancelling Lose It

Cancelling a subscription can feel confusing when different platforms handle billing differently. Many users assume deleting the Lose It app or cancelling from within the app itself stops their subscription, but these actions do not actually cancel your billing. Understanding these pitfalls protects you from accidental charges.

Mistake 1: deleting the app instead of cancelling the subscription

Removing the Lose It app from your device does not cancel your subscription or stop charges. Your payment method continues to be billed on your renewal date even if the app is no longer installed. You must cancel through your payment provider (Apple, Google, or Lose It directly).

Mistake 2: cancelling from within the Lose It app

If the Lose It app offers a cancellation button within its settings, this may only log you out or notify you about cancellation but does not actually cancel your subscription with your payment provider. Always cancel through your subscription provider's official settings (App Store, Google Play, or Lose It's website).

Mistake 3: missing the 24-hour cancellation window

If you cancel within 24 hours of your renewal date, your payment provider may still process the charge automatically before your cancellation takes effect. To avoid this, cancel at least 2-3 days before your renewal date. Check your subscription settings now to see your exact renewal date.

Mistake 4: not saving your confirmation email

Losing proof of cancellation makes it difficult to dispute a charge if one appears on your account later. Immediately take a screenshot or save the confirmation email you receive after cancelling. This evidence is valuable if you need to escalate to your bank or CASE.

How to get a refund after cancellation

Refund eligibility depends on your subscription platform, the time elapsed since purchase, and whether Lose It breached its obligations under consumer law.

Refunds via apple app store

Apple processes App Store refunds directly, not through Lose It. You have 45 days from the date of charge to request a refund through your App Store purchase history. Open Settings, tap your Apple ID, select Subscriptions, find your Lose It charge, and tap Report Issue. Apple will review your request within a few business days and credit your account if approved.

Refunds via google play store

Google Play refunds are available within 35 days of purchase. Open Google Play Store, tap your profile, go to Manage Subscriptions, select Lose It, and tap Manage. You will see an option to request a refund if you fall within the 35-day window. Google will process approved refunds within 5 to 7 business days.

Refunds via Lose it's website

Web subscribers can request a refund within 35 days of purchase through Lose It's customer support or account settings. Contact them with your order confirmation number and payment details. Tocancel recommends requesting refunds in writing (email) so you have a record of your request and their response.

If Lose It refuses your refund

If the company denies a refund you believe you are entitled to, escalate your complaint to CASE (Consumers Association of Singapore). You can lodge a complaint online at CASE's website or visit their office. CASE will investigate whether Lose It breached the Consumer Protection (Fair Trading) Act and can mediate a resolution. If mediation fails, CASE can refer your case to enforcement authorities for further action.

Comparing Lose It with alternative fitness apps

If you are uncertain whether to cancel, test the free version of alternative apps first. Many fitness apps offer free tiers that let you try their features before committing to premium. Tocancel encourages you to research your options so you cancel only when you are confident in your decision.

Your checklist before and after cancellation

Use this checklist to ensure your cancellation is completed correctly and your account is secure.

Before you cancel

• Check your subscription renewal date in your subscription settings (App Store, Google Play, or Lose It account).
• Confirm whether you are eligible for a refund (within 35 days of purchase for web and Google Play; within 45 days for App Store).
• Export or screenshot any important data from Lose It you want to keep (meal logs, progress photos, goals).
• Note your order or subscription confirmation number if available.
• Ensure you have access to the email address associated with your subscription account.

During cancellation

• Cancel through the official channel (Apple Settings, Google Play Store, or Lose It website)-not the app itself.
• Cancel at least 24 hours (preferably 2-3 days) before your renewal date.
• Take a screenshot of the cancellation confirmation screen.
• Save the confirmation email you receive.

After cancellation

• Return to your subscription settings within 24 hours and verify Lose It no longer appears in active subscriptions.
• Wait 1-2 billing cycles to confirm no further charges appear on your statement.
• If an unexpected charge occurs, contact your payment provider (Apple, Google, or your bank) and provide your cancellation proof.
• File a complaint with CASE if the company continues to charge you after a valid cancellation.

Contact information and escalation

If you experience problems cancelling Lose It or are charged after cancellation, use these contact points to resolve the issue.

Lose It corporate address

Lose It, Inc.
101 Tremont Street, Floor 9
Boston, MA 02108
United States

Alternative reported office location: 250 Northern Avenue, Boston, MA, United States.

Escalation steps

Step 1: Contact your payment provider (Apple Support, Google Play Support, or your bank) immediately if you are charged after cancellation. Provide your cancellation confirmation email as proof.

Step 2: Request a dispute or chargeback through your bank if your payment provider (Apple or Google) denies your refund request.

Step 3: Lodge a complaint with the Consumers Association of Singapore (CASE) if Lose It refuses to honour a valid cancellation or refund request. CASE investigates breaches of the Consumer Protection (Fair Trading) Act and can enforce compliance.

Step 4: Report the company to the Info-communications Media Development Authority (IMDA) if you believe Lose It has engaged in deceptive or unfair trading practices.

Final steps to cancel with confidence

Cancelling Lose It is straightforward once you understand which platform you subscribed through and the specific cancellation process for that channel. Your cancellation is protected under Singapore's Consumer Protection (Fair Trading) Act, which requires companies like Lose It to make billing transparent and cancellation simple. You have the right to cancel at any time without penalty, and you can request a refund if you fall within your platform's refund window.

Tocancel has helped thousands of consumers cancel subscriptions cleanly and avoid unexpected charges. By following the platform-specific steps in this guide, checking your renewal date before you cancel, saving your confirmation email, and monitoring your next billing statement, you ensure your cancellation is processed correctly and no future charges occur. If you encounter resistance from Lose It or a charge appears after cancellation, escalate to CASE immediately-your consumer rights in Singapore are backed by law, and enforcement authorities will act if the company refuses to comply.

Take action today: check your subscription settings right now to find your renewal date, then cancel at least 24 hours before that date. Tocancel is here to empower you to take control of your subscriptions and your finances.