Cancel Lose It: The Right Way

How to cancel Lose It in south africa and keep your money safe

Why you might want to cancel Lose It

Lose It is a calorie-tracking and weight-loss app that lets you log food, exercise and weight progress toward personalised fitness goals. The app provides barcode scanning, progress reports and a free version with core tracking features, while its premium subscription unlocks advanced meal planning, custom insights and device integrations.

If you have paid for a premium subscription and now want to stop the recurring charge, you are in the right place. At Tocancel, we help South African consumers understand their cancellation rights and walk you through every step with confidence. Whether you signed up through your phone, a web browser or an app store, we will show you exactly how to cancel without hidden fees or continued charges draining your account.

Common reasons to cancel Lose It

You may decide to cancel if you have switched to a different fitness app, no longer use the service regularly, or simply want to stop paying the monthly fee. A critical point: deleting the Lose It app from your phone does not cancel your subscription. Many users delete the app and assume their payments have stopped, only to discover months later that their bank account is still being charged. Tocancel recommends cancelling your subscription first through the correct channel, then removing the app if you wish.

What happens to your data when you cancel

When you cancel your Lose It subscription, your access to premium features stops after your current billing period ends, but your account data typically remains on the Lose It servers. You can still log in and view your history unless you explicitly request account deletion. If Lose It offered you a lifetime purchase (a one-time payment rather than a monthly subscription), that plan is generally non-refundable under the app's standard policy.

How to cancel Lose It on android devices

If you signed up for Lose It through Google Play on your Android phone or tablet, you cancel your subscription directly within the Google Play app.

Step-by-step cancellation on google play

1. Open the Google Play app on your Android device.
   • If you do not have Google Play installed, visit play.google.com on a web browser instead.
2. Tap your profile icon in the top right corner of the screen.
   • This appears as a coloured circle containing your initials or profile picture.
3. Select "Payments and subscriptions" from the menu.
   • You may need to scroll down to locate this option.
4. Tap "Subscriptions" to see all your active paid subscriptions.
   • This list shows every app you are currently paying for on Google Play.
5. Find "Lose It" in the list and tap on it.
   • This opens the subscription details page showing your billing date and amount.
6. Tap "Cancel subscription" at the bottom of the page.
   • Google Play will ask you to confirm and may offer you a discount to stay subscribed.
7. Confirm the cancellation by tapping "Cancel subscription" a second time.
   • Your premium access continues until the end of your current billing period, and no charges will apply after that date.

Pro tip: Take a screenshot of your cancellation confirmation showing the exact date your subscription ends. Store this image safely on your phone or email it to yourself, so you have proof if Google Play charges you by mistake.

How to cancel Lose It on apple iOS devices

If you subscribed through Apple's App Store on your iPhone or iPad, the cancellation process differs slightly from Android.

Step-by-step cancellation on the app store

1. Open the "Settings" app on your iOS device.
   • This is the grey gear icon on your home screen.
2. Scroll to the top and tap your name at the very top of the Settings menu.
   • You may need to enter your Apple ID password for security.
3. Select "Subscriptions" from the list.
   • This shows all active subscriptions linked to your Apple account.
4. Find and tap "Lose It" from the subscription list.
   • This opens the subscription details page with your billing information.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Apple will ask you to confirm the cancellation and may offer you a promotional discount.
6. Confirm the cancellation by tapping "Confirm" or "Cancel subscription" again.
   • Your premium access remains until the end of your current billing period, and no further charges will occur.

Pro tip: Screenshot your Apple cancellation confirmation page immediately. Apple's system can sometimes show different cancellation status screens, so a screenshot proves the exact date you cancelled and when your subscription ends.

How to cancel Lose It via the web browser

You can also cancel your Lose It subscription by logging into your account on the Lose It website directly.

Cancellation steps for web-based accounts

1. Open a web browser and visit the Lose It official website.
   • Search "Lose It login" if you are unsure of the exact web address.
2. Log in to your account using your email and password.
   • If you forget your password, use the "Forgot Password" link to reset it.
3. Navigate to your "Account Settings" or "Profile Settings" section.
   • This is usually found in a menu icon or gear icon at the top of the page.
4. Look for "Billing," "Subscription," or "Membership" options.
   • Click on this section to see your current subscription status.
5. Select "Cancel Subscription" or "Downgrade to Free."
   • Follow the on-screen prompts to complete the cancellation.
6. Take a screenshot of your cancellation confirmation.
   • Save this proof in case you need to dispute any future charges.

Web-based cancellations can sometimes take 24 to 48 hours to process, so check your subscription status again in a few days to confirm the cancellation went through.

Understanding your refund rights in south africa

Your legal position as a South African consumer is protected by the Consumer Protection Act (CPA), 2008, which gives you specific rights over subscription cancellations and refunds.

What the consumer protection act says about refunds

The CPA requires service providers to act fairly and in good faith. This means Lose It must be transparent about how to cancel and must process your cancellation promptly without unnecessary delays. If you cancel within your legal cooling-off period (typically 14 days from purchase for certain goods and services), you may be entitled to a refund of your payment, depending on how you purchased the subscription.

If you cancel after the cooling-off period, the CPA still requires that your cancellation takes effect within a reasonable timeframe, and you must not be charged for periods after your cancellation date. The National Consumer Commission (NCC) is the government body responsible for enforcing the CPA, and you can lodge a complaint with them if Lose It refuses to cancel your subscription or continues to charge you after you have cancelled.

Refund timelines and what to expect

Most app store refunds (from Google Play or Apple) are processed within 5 to 10 business days back to your original payment method. If you paid via credit card, the refund appears as a credit on your next statement. If you paid via debit card, the money returns to your bank account. Keep your bank statements for at least 30 days after cancellation to verify the refund has been processed. Tocancel recommends contacting your bank immediately if a refund does not appear within 14 days.

Pricing and billing details

Lose It offers both free and premium subscription tiers with different billing cycles.

Prices vary depending on whether you subscribed through Google Play, the App Store or the Lose It website, and may differ from the amounts listed above. Always check your last invoice or bank statement to confirm your exact billing amount. Tocancel recommends reviewing your subscription charges every month to catch any unexpected price increases.

Common mistakes to avoid when cancelling

Cancelling a subscription should be straightforward, yet many people accidentally keep paying because they overlook a critical step or misunderstand how the cancellation works.

Deleting the app does not cancel your subscription

This is the most common mistake. You delete the Lose It app from your home screen, believe you have cancelled, and then discover three months later that your bank account has been quietly charged. The app is simply software on your phone; your subscription contract is with Google Play, Apple or Lose It itself. Deleting the app breaks your only easy way to manage the subscription, which often leads to forgotten charges. Always cancel the subscription through the payment platform (Google Play or Apple) before you delete the app.

Ignoring cancellation confirmation emails

After you cancel, you should receive a confirmation email from Google Play, Apple or Lose It. File this email away or screenshot it. Some users receive the email, glance at it and then delete it without saving proof. If a charge appears weeks later and you claim you cancelled, that email is your evidence. Keep cancellation confirmations for at least 90 days.

Assuming the cancellation was automatic

Just because you tapped "cancel" does not mean the system processed it instantly. Technical glitches happen. Always return to your subscriptions list a few hours after cancelling to confirm the status has changed to "cancelled" or "will cancel on [date]." Do not assume silence means success.

Not checking your bank statement after cancellation

Your subscription should stop charging you on the next renewal date. Log into your bank account or credit card statement on or after that date and verify no charge appeared. If a charge does appear, you have evidence of the cancellation attempt and can dispute the charge with your bank.

What happens after you cancel Lose It

Cancelling your subscription is not the end of the process; understanding what comes next protects you from surprise charges and confusion.

Access during your final billing period

When you cancel, your premium access continues until the end of your current billing cycle. If your billing date is the 15th of each month and you cancel on the 5th, you keep premium features until the 14th. On the 15th, you lose access to premium features and drop back to the free version of the app. No charge occurs on that date if your cancellation was successful.

Your account and data after cancellation

Your Lose It account remains active even after cancellation. You can still log in, view your historical logs and use the free features. Your data is not deleted automatically. If you want Lose It to remove your account entirely, you need to request account deletion separately through the app's settings or by contacting Lose It support directly. Tocancel recommends reviewing Lose It's privacy policy to understand how long they keep your data after account deletion.

Monitoring your bank account

After your cancellation date passes, monitor your bank or credit card statement for the next 30 to 60 days. If a charge reappears, report it immediately to your bank and provide your cancellation confirmation as evidence. Your bank can reverse the charge and investigate Lose It's billing system. In South Africa, your bank is required by the CPA to act on billing disputes within a set timeframe.

How to dispute a charge if Lose It keeps billing you

If Lose It continues to charge you after you have cancelled, you have legal remedies available to recover your money.

Step 1: request a refund from the payment platform

Contact Google Play or Apple directly and report the unwanted charge. Both platforms have dispute processes where you can request a refund for unauthorised charges. Provide your cancellation confirmation email as evidence.

Step 2: dispute the charge with your bank

If the app store does not refund you, contact your bank or credit card company and report the charge as unauthorised. Provide your cancellation proof, your bank statements and a clear timeline of when you cancelled and when the unwanted charge appeared. Under South African banking regulations, your bank must investigate and respond to you within a set timeframe.

Step 3: lodge a complaint with the national consumer commission

If Lose It or the payment platform refuses to refund you, you can lodge a complaint with the National Consumer Commission (NCC) at www.nccnewzealand.co.nz or contact your local NCC office. The NCC enforces the Consumer Protection Act and can compel companies to refund consumers. Tocancel recommends keeping all documentation (cancellation confirmations, bank statements, emails) before you approach the NCC.

Your consumer rights and the law in south africa

The Consumer Protection Act (CPA), 2008 is your primary legal shield when dealing with Lose It and subscription services.

Your right to cancel

The CPA guarantees your right to cancel a subscription service. Service providers must make cancellation easy, affordable and accessible. If Lose It makes cancellation deliberately difficult (for example, hiding the cancel button or requiring you to call a number that never answers), that violates the CPA. Tocancel can help you document such unfair practices and escalate them to the NCC.

Your right to clarity

Lose It must clearly disclose the cost of the subscription, the billing cycle, and how to cancel before you pay. If the terms were unclear or misleading when you signed up, you may have grounds to request a refund even outside the cooling-off period. The CPA prohibits deceptive marketing and billing practices.

Your right to dispute

If Lose It charges you after you cancel, the CPA requires your bank to investigate your dispute and provide a response. You are not responsible for charges you did not authorise. If Lose It incorrectly claims you did not cancel, your cancellation confirmation is proof that you did, and the burden is on Lose It to explain why they charged you afterward.

Comparing Lose It with similar fitness apps

If you are cancelling Lose It because you want to try a different app, here is how it compares to other popular fitness trackers available in South Africa.

All of these apps use the same app store cancellation channels as Lose It, so your cancellation process will be similar no matter which you choose. Tocancel recommends trying the free versions of these apps before paying for a premium subscription.

Lose It contact information and cancellation address

Lose It is operated by FitNow, Inc., a United States-based company. South Africa does not have a local Lose It office, so all support requests go to the main headquarters.

How to contact Lose It for cancellation support

If you experience technical problems cancelling through Google Play or Apple, you can contact Lose It support directly:

• Email: Check the Lose It app or website for the current support email address, as this changes periodically.
• In-app support: Open Lose It, navigate to Settings, and select "Help" or "Contact Support" for live chat or email options.
• Web-based account management: Log into your account at the Lose It website and look for a "Contact Us" or "Help" section.

FitNow, Inc. headquarters is located in the United States, but they provide support to users worldwide. Response times can take 3 to 5 business days. If Lose It does not respond to your cancellation request within this timeframe, escalate your complaint to the NCC or your payment platform provider.

Filing a complaint with the national consumer commission

If Lose It refuses to cancel your subscription or fails to respond to your support request, lodge a formal complaint with the National Consumer Commission (NCC). The NCC investigates consumer disputes and can force companies to comply with the Consumer Protection Act. You can file a complaint online, by post or by phone. Keep all your evidence ready: cancellation confirmation emails, bank statements and correspondence with Lose It.

Final checklist before and after cancellation

Use this checklist to ensure you cancel Lose It correctly and protect yourself from unwanted charges.

Summary: take control of your subscription today

Cancelling Lose It is a straightforward process when you follow the correct steps for your device and payment platform. Whether you subscribed through Google Play, the Apple App Store or the Lose It website, you now have a clear path to cancel without confusion or hidden charges.

Remember your key rights: you have the right to cancel at any time, you have the right to a refund if you cancel within the cooling-off period, and you have the right to dispute unauthorised charges through your bank and the National Consumer Commission. South African consumer law protects you, and the CPA gives you powerful tools to recover money if Lose It continues to charge you after cancellation.

Tocancel has helped thousands of South African consumers cancel unwanted subscriptions safely and recover their money from companies that kept charging them illegally. Take a screenshot of your cancellation confirmation, monitor your bank account and keep your evidence safe. If Lose It keeps charging you after you have cancelled, you have the law on your side. Visit Tocancel.com today for step-by-step guidance on cancelling any subscription service and protecting your wallet.