Cancel It Works: Step-by-Step Guide

How to cancel It Works in south africa and take back control of your wallet

Why you want to cancel It Works and what you need to know first

It Works is a health and wellness company that sells wraps, supplements and skincare products across South Africa through independent distributors and direct online orders. Many customers sign up for convenience but discover recurring autoship charges hitting their bank account month after month-charges they no longer want or can afford.

Whether you've completed your wellness journey, found a better alternative or simply realised the monthly cost is straining your household budget, you have clear legal rights to cancel. The challenge is that It Works spreads subscriptions across multiple platforms: app stores, email accounts and distributor networks. This fragmentation makes cancellation deliberately confusing.

Tocancel is here to cut through that confusion. We help South African consumers understand exactly where their money goes and how to stop unwanted charges before they hit their bank account again.

Why cancellation matters for your household budget

Autoship subscriptions charge your card automatically every month, quarter or on whatever renewal cycle you agreed to. If you forget to cancel, you could lose hundreds of Rand over 12 months. One forgotten subscription can add up to thousands of Rand annually-money you could redirect to essentials, savings or debt repayment.

South Africa's Consumer Protection Act gives you strong legal rights to cancel services you no longer want, yet It Works makes the process deliberately murky by spreading subscriptions across multiple platforms and payment channels. Tocancel exists to give you back control.

Common reasons to cancel It Works

You might cancel because products did not deliver the results you hoped for, you prefer a different supplier, monthly costs strain your household budget, you joined as a distributor and now want out, or you simply changed your mind. Each reason is valid, and each deserves a clean, uncomplicated exit with no hidden charges.

Your consumer rights under south african law

The Consumer Protection Act 68 of 2008 protects you when you cancel distance sales, including online subscriptions and autoship orders placed with It Works.

Your legal right to cancel within 14 days

You have the right to cancel any distance contract-including online autoship subscriptions-within 14 calendar days of concluding the agreement, with no penalty and no reason required. This is your strongest legal protection and applies even if you have already opened the product.

To exercise this right, you must notify It Works in writing before the 14-day window closes. Email, postal mail or in-app cancellation all count as valid written notice, provided you can prove delivery and receipt. Keep a screenshot or confirmation of every message you send.

Your legal position: The 14-day cooling-off period is non-negotiable; It Works cannot override it or charge you a fee for exercising your right.

Your right to cancel ongoing subscriptions at any time

Once the initial 14-day period ends, autoship subscriptions continue until you actively cancel them. The good news is that you retain the right to cancel at any time without penalty. The Consumer Protection Act requires It Works to acknowledge your cancellation and cease charging your card within a reasonable timeframe-typically 5 to 10 business days.

Keep written proof of every cancellation request you submit. Screenshots, email confirmations, dated letters and app notifications all matter if a dispute arises later. If It Works continues charging after you cancel, you have grounds to demand a full refund and lodge a complaint with the National Consumer Commission.

Your right to a refund for unopened products

If you return unopened It Works products within 30 days of shipment, you qualify for a refund under the company's own policy. The Consumer Protection Act strengthens this further: goods must be of good quality, safe and fit for the purpose for which they were intended. If they are not, you can demand a refund regardless of the 30-day window.

Document the condition of products when they arrive. Take photos, note any damage or defects and report issues immediately to It Works in writing. This evidence protects you if the company denies your refund claim.

Understanding It Works' pricing and subscription structure

It Works offers products as one-off purchases or recurring autoship subscriptions with no fixed local pricing clearly published in South African Rand.

How It Works charges you each month

Subscription costs vary based on your selected product bundle and delivery frequency. Your cost depends on whether you buy through a distributor, the It Works website or an app store listing. Request a detailed invoice before cancelling to confirm all charges and ensure you understand exactly what you have been paying for.

Autoship subscriptions renew automatically on a set schedule unless you actively cancel. Many customers are surprised by charges because they assumed a one-off purchase was a single transaction. Always verify the subscription terms at checkout before completing your order.

Should you cancel It Works right now

This section helps you decide whether cancellation is the right move for your situation.

When you should cancel immediately

Cancel now if you notice recurring charges you did not authorise, if products consistently fail to deliver results you paid for, if you joined as a distributor and no longer want to participate, if monthly costs are straining your ability to pay rent or utilities, or if you have simply lost interest in the products. You do not need permission from It Works to exercise your legal right to cancel-you only need to notify them in writing and keep proof of that notification.

Do not wait for the "perfect time" to cancel. Every day you delay is another day of unwanted charges potentially hitting your account. Tocancel recommends submitting your cancellation request today so it takes effect within your legally protected timeframe.

When you might want to wait

Wait only if you are still within the 14-day cooling-off period and expect to request a full refund for unopened products. Submitting your cancellation and return request at the same time strengthens your case. Otherwise, cancellation takes priority over delay.

How to cancel It Works step by step

Follow these sequential steps based on where your subscription is managed.

Cancel a direct It Works website subscription

1. Log into your It Works account at the main website using your email and password.
   • If you cannot remember your login details, use the "Forgot Password" link to reset access.
2. Navigate to "Account Settings" or "My Subscriptions" (the exact label varies by website design).
   • Look for a section labelled "Autoship", "Recurring Orders" or "Subscription Management".
3. Select your active autoship subscription and choose "Cancel Autoship" or "Pause Subscription".
   • It Works may ask why you are cancelling-select "Other" and briefly note your reason, but remember: you do not need to justify your cancellation.
4. Confirm the cancellation and immediately take a screenshot of the confirmation page.
   • Save this screenshot with today's date as the filename (for example: "It_Works_Cancellation_2025_01_15.png").
5. Send a follow-up cancellation request via email to It Works' customer service address (typically [email protected] or similar).
   • Include your account email, full name, the date of your online cancellation request and request written confirmation that your autoship has been cancelled.
   • Send this email from the same email address linked to your It Works account so they can verify your identity.
6. Check your bank or credit card statement 5 to 10 business days later to confirm that no new charge has appeared.
   • If a charge does appear after cancellation, contact your bank immediately and provide them with proof of your cancellation request.

Cancel an autoship subscription through a distributor

1. Identify your distributor's name and contact details-this should appear on your receipt or invoice.
   • If you cannot find this information, check your email for invoices or order confirmations from the distributor.
2. Contact your distributor in writing (email or WhatsApp) and explicitly state: "I request to cancel my autoship subscription effective immediately. Please confirm cancellation in writing and confirm that you will cease charging my card."
   • Do not rely on a phone call-you need written proof of your cancellation request.
3. If the distributor does not respond within 5 business days or refuses to cancel, escalate your request directly to It Works corporate customer service.
   • Provide It Works with your distributor's name, the date of your cancellation request and proof that the distributor has not complied.
4. Take a screenshot of your written cancellation request and save it with the date.
   • Forward this screenshot to It Works along with your formal cancellation request as a backup.
5. Monitor your bank statement for 5 to 10 business days to ensure the distributor stops charging you.
   • Distributor-managed subscriptions sometimes persist because the distributor ignores or "forgets" to process cancellations; your bank statement is your proof that they failed to comply.

Cancel an apple app store or google play autoship

1. On an iPhone: Open Settings > [Your Name] > Subscriptions.
   • On Android: Open Google Play Store > Menu > Subscriptions.
2. Find the It Works subscription in your active subscriptions list and tap or click it.
   • The app store will display your renewal date, the amount charged and your payment method.
3. Tap or click "Cancel Subscription" and confirm the cancellation.
   • The app store will ask if you want to continue your subscription-select "No" or "Cancel" to confirm.
4. Take a screenshot of the cancellation confirmation, which should display the message "Subscription cancelled" and the final date your subscription will be active.
   • Save this screenshot with today's date.
5. Email It Works customer service to confirm that you have cancelled via the app store and request written confirmation that they have recorded your cancellation.
   • Attach your app store cancellation screenshot to this email for your records.
6. Check your app store account 5 to 10 business days after cancellation to confirm no new charge appears.
   • If a charge does appear, contact the app store's support team with proof of your cancellation and demand a refund.

What happens immediately after you cancel

Cancellation is emotional; you may feel relief, regret or simply want to move forward without stress.

Once you submit your cancellation request in writing, It Works has up to 10 business days to process it and cease charging your card. During this waiting period, do not assume the subscription is cancelled-it is in the process of being cancelled. Continue monitoring your bank or credit card statement daily to catch any unauthorized charges immediately.

Your final subscription charge may appear before your cancellation takes effect; this is normal if the charge was already scheduled when you submitted your request. You should not see a charge after the 10-business-day window closes. If you do, contact your bank immediately and file a dispute, then escalate to Tocancel or the National Consumer Commission.

Request a refund for your final charge if eligible

If you cancelled before using products or within the 14-day cooling-off period, you are entitled to a refund of your final charge. Submit a refund request in writing to It Works within 30 days of the charge, including proof of your cancellation request date and a clear explanation of why you believe the charge should be refunded (for example: "I cancelled on 15 January; this charge on 20 January should not have been processed").

If It Works refuses the refund, contact your bank and file a chargeback dispute, citing your proof of cancellation. Your bank will investigate and reverse the charge if they determine the company failed to honour your cancellation request.

What to do if charges continue after cancellation

If It Works or your distributor continues charging you after you have submitted a written cancellation request and waited 10 business days, you have the right to demand a full refund and escalate to the National Consumer Commission. Follow these steps:

1. Gather all evidence: screenshots of your cancellation request, confirmation emails, bank statements showing unauthorised charges and any correspondence with It Works.
   • Create a folder on your computer or phone with clear filenames so you can find everything quickly.
2. Contact your bank or credit card provider and formally dispute each unauthorised charge.
   • Provide your bank with proof of your cancellation request and explain that It Works has not honoured it; your bank will investigate and reverse the charges.
3. Send a final written demand to It Works (via email and registered post) requiring them to refund all charges after your cancellation date within 10 business days.
   • Keep copies of both emails and the registered post receipt for your records.
4. If It Works does not respond or refuses, lodge a formal complaint with the National Consumer Commission at [email protected] or visit www.ncc.org.za.
   • Attach all your evidence and clearly explain that the company has violated your consumer rights under the Consumer Protection Act.
5. Tocancel can guide you through this escalation process and help you gather the evidence you need to build a strong case.

How to request a refund for unopened products

If you received It Works products but have not opened or used them, you have the right to return them for a refund within 30 days of shipment.

To claim your refund, follow these steps: first, contact It Works customer service in writing and request a return authorisation number; second, pack the unopened products securely and include a copy of your original receipt and return request; third, ship the products back to It Works' South African address at your own cost (note: It Works does not typically cover return shipping); fourth, keep proof of postage (a receipt from the post office) so you can track the return; fifth, follow up with It Works in writing after 10 business days to confirm they have received your return and processed your refund.

Refunds typically appear in your bank account within 5 to 10 business days after It Works receives your return. If you do not see a refund within this timeframe, contact them again with proof of postage and your return request.

Common cancellation mistakes to avoid

Cancellation can feel stressful, especially if you are worried about continuing charges or a difficult interaction with the company.

Mistake 1: cancelling only through the app or website without written backup

If you cancel through the It Works website or app store, It Works may later claim they never received your request or that the cancellation "did not process". Always send a separate written cancellation request via email as a backup. This email creates a clear paper trail that protects you legally.

Mistake 2: not waiting for written confirmation before assuming you are cancelled

An on-screen message saying "Subscription cancelled" is not the same as proof that It Works has actually stopped charging you. Wait for an email confirmation from customer service, and monitor your bank statement for at least 10 business days. Only when you see no new charge can you be certain the cancellation has taken effect.

Mistake 3: relying on a distributor without escalating to It Works

If your subscription is managed by a distributor, that distributor is still acting on behalf of It Works. If the distributor ignores your cancellation request or claims they "cannot" cancel, escalate directly to It Works corporate. Do not accept a distributor's refusal to cancel; it violates your consumer rights.

Mistake 4: not keeping proof of your cancellation request

Screenshots, email confirmations and dated letters are your legal evidence. Without proof, It Works can claim you never asked to cancel and charge you for months while you argue. Save and file every piece of evidence the moment you submit your cancellation request.

Mistake 5: disputing charges without first attempting to cancel formally

Before you file a chargeback or dispute with your bank, make at least one written cancellation request to It Works (via email or app). This shows good faith and strengthens your case if you later need to escalate to the National Consumer Commission. A bank dispute is your last resort, not your first step.

How to avoid similar problems in the future

Many consumers feel frustrated after their experience with It Works because the cancellation process felt deliberately obscure. You can protect yourself from this happening again:

• Always read the subscription terms before you buy. Look for language that says "recurring", "autoship" or "automatic renewal". If the terms are vague, do not complete the purchase.
• Set a calendar reminder for day 13 of any new subscription (before the 14-day cooling-off period expires) so you remember to cancel if you are not satisfied.
• Choose one-off purchases instead of autoship whenever possible. You control exactly how much you spend and when.
• Use a dedicated email address for subscriptions so cancellation requests do not get lost in your main inbox.
• Take screenshots of every purchase confirmation and subscription agreement so you have proof of what you agreed to.
• Register your contact details with Tocancel so we can alert you to cancellation issues before they escalate into unwanted charges.

Reviews and what other south african customers have reported

South African consumers have reported mixed experiences with It Works cancellation. Common themes include difficulty reaching customer service, delayed cancellation processing and charges continuing after cancellation requests were submitted. Distributor-managed subscriptions are particularly problematic because distributors sometimes refuse to process cancellations or "forget" to do so, leaving customers to pursue refunds through their banks or the National Consumer Commission.

Positive reports focus on customers who submitted multiple written cancellation requests and escalated to corporate customer service when distributors were unresponsive. The moral: do not rely on a single cancellation request, do not trust promises made verbally or via WhatsApp, and escalate immediately if your cancellation is not honoured within 10 business days.

Comparison table: cancellation methods ranked by effectiveness

Where to send your cancellation request and escalate disputes

Use these addresses when submitting your cancellation request or escalating a complaint after It Works has failed to honour your cancellation.

Direct It Works customer service contact

Email your cancellation request to It Works' main customer service address. The most commonly used address is [email protected] or [email protected]. If these do not work, visit the It Works website and look for a "Contact Us" page; use the email listed there.

For cancellations, use this email template:

Subject: Request to cancel autoship subscription - [Your account email]

Body: "I request to cancel my It Works autoship subscription effective immediately. My account email is [your email]. I submitted a cancellation request on [date] via [website/app/distributor name]. Please confirm in writing that my autoship has been cancelled and that no further charges will be applied to my card. I will monitor my bank statement and follow up if this cancellation is not processed within 10 business days."

It Works south african distributor (if applicable)

If your subscription is managed through a distributor, send your cancellation request to them first, then send a copy to It Works corporate. This creates a clear record that you attempted to cancel through the proper channel.

Escalate to the national consumer commission

If It Works or your distributor continues charging you after you have submitted a written cancellation request and waited 10 business days, lodge a formal complaint with the National Consumer Commission. You can file a complaint online at www.ncc.org.za or email [email protected].

Include the following in your complaint: your full name and contact details; your It Works account email; the date(s) you submitted your cancellation request(s); proof of your cancellation request (screenshots, emails); your bank statements showing unauthorised charges; a clear timeline of events; and what outcome you are requesting (full refund, cessation of charges, both).

The National Consumer Commission can investigate the company, order It Works to refund you and impose penalties if they find the company has violated the Consumer Protection Act.

Summary: take action today and protect your wallet

Cancelling It Works is straightforward once you understand your rights and follow a clear process. You have the legal right to cancel within 14 days with no penalty and to cancel ongoing subscriptions at any time. The Consumer Protection Act 68 of 2008 backs you up completely; It Works cannot charge you for a service you have cancelled, and if they do, you can demand a refund and escalate to the National Consumer Commission.

Your next step is clear: submit your cancellation request today using the method that matches your subscription type. Include all your account details, request written confirmation and keep proof of every email and screenshot. Monitor your bank statement for 10 business days, and if you see another charge, contact your bank immediately to dispute it.

Do not delay. Every day you wait is another day of unwanted charges potentially accumulating. Tocancel has helped thousands of South African consumers cancel unwanted subscriptions, reclaim their money and take back control of their budgets. Whether you are cancelling It Works or preparing to cancel any other recurring service, Tocancel is here to guide you through every step with clear, empowering advice rooted in consumer law.

Visit Tocancel today to confirm your cancellation strategy, access templates and find the exact contact details for It Works' customer service. Your wallet-and your peace of mind-will thank you.