Cancel It Works: Step-by-Step Guide

How to cancel It Works autoship in singapore: your rights and step-by-step guide

Why you might want to cancel It Works

It Works is a direct-sales health and wellness company that ships body wraps, skincare products and nutritional supplements to customers worldwide, including Singapore. The company operates through independent distributors and automated autoship subscriptions that charge your account on a recurring schedule without requiring you to reorder each time.

If you signed up for an autoship programme and now want to stop the recurring charges, you have every right to do so. Whether the products haven't delivered the results you hoped for, your budget has shifted, you've found a competitor you prefer, or you simply want to regain control of your spending, cancelling your subscription is a straightforward process. Tocancel is here to walk you through every method, explain your consumer rights in Singapore, and show you what happens after you cancel.

When cancellation makes sense for your situation

You might cancel It Works if recurring charges strain your monthly budget, the products aren't meeting your expectations, you've discovered an alternative product you prefer, or you'd rather purchase items one-time instead of on subscription. Whatever your reason, Singapore's consumer laws make cancellation your legal right, not a favour the company grants you.

Common friction points with autoship programmes

Autoship programmes are designed for convenience but often create barriers when you want to exit. Charges may process before you realise a payment date has arrived, you might need to contact an independent distributor rather than It Works directly, and app-based subscriptions sit outside the company's direct control. Tocancel has helped thousands of consumers navigate these exact obstacles, so you're not starting from scratch.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act is your legal shield when you buy goods and services, including subscriptions and autoship programmes.

Distance selling and your 14-day cooling-off period

When you purchase It Works products online (called distance selling), you have a legal right to cancel within 14 calendar days of receiving your order, for any reason whatsoever, and request a full refund. This cooling-off period is your statutory entitlement and applies regardless of what It Works' own refund policy states. The company must refund you within 30 days of receiving your cancellation notice, with a deduction only for postage costs you explicitly agreed to pay upfront.

Your legal position: The date you physically receive your shipment is when your 14-day clock starts ticking, not the date you placed the order. Write down the exact delivery date and send your cancellation request in writing, either by email or registered mail, so you have documented proof of when It Works received your notice.

Unfair contract terms and your protection

The Consumer Protection (Fair Trading) Act also shields you from unfair contract terms. If It Works' subscription agreement contains one-sided conditions, uses unclear language, or makes cancellation unreasonably difficult (for example, charging a penalty that far exceeds the company's actual cost), you can formally dispute those terms. The Competition and Consumer Commission of Singapore (CCCS) is the authority that investigates such complaints and can force the company to change its practices.

Automatic renewal transparency requirements

Any autoship or subscription programme must disclose the full price, billing frequency, exact cancellation method and any negative option terms (ongoing charges that continue unless you take action). If It Works presented these terms unclearly or incompletely before you signed up, that's a breach of Singapore's consumer protection rules. Tocancel recommends saving all emails, screenshots and documentation from your signup process so you have evidence if you need to lodge a complaint.

How to cancel It Works: step-by-step by method

Your cancellation route depends on how you originally subscribed. Identify your method below and follow the exact steps to avoid common delays.

Cancel through the It Works website or mobile app

1. Visit the official It Works website and log into your account using your registered email address and password.
   • If you cannot remember your login credentials, click "Forgot Password" and follow the reset instructions sent to your email.
   • If you no longer have access to the email address you used to register, contact It Works customer support immediately with proof of identity.
2. Navigate to your account settings or subscription management section (usually labelled "My Account", "Subscriptions" or "Autoship").
   • Look for a "Manage Autoship" or "Active Subscriptions" option.
3. Select the autoship subscription you want to cancel and click "Cancel Autoship" or "Stop Recurring Orders".
   • The system may ask why you're cancelling; select a reason (or choose "Other" if your reason isn't listed) but this is optional and doesn't affect your right to cancel.
4. Confirm your cancellation choice when prompted.
   • It Works may offer you a discount to stay; you can accept or decline. Declining does not reverse your cancellation.
5. Look for a confirmation message on the screen and request that It Works sends a confirmation email to your registered address.
   • If no confirmation email arrives within 24 hours, contact customer support with a screenshot of your cancellation confirmation.

Cancel by contacting It Works customer support directly

1. Gather your account information: your full name, registered email address, phone number, and order number (if you have it).
   • Your order number appears on any invoice or shipping confirmation email from It Works.
2. Visit the It Works website and locate the "Contact Us" page to find the customer service contact details for your region.
   • If you are in Singapore, you may reach the main corporate office (address provided at the end of this guide) or check if It Works has a regional support line for Asia-Pacific customers.
3. Call, email or use the online chat function to request autoship cancellation.
   • Say clearly: "I want to cancel my autoship subscription effective immediately" and provide your account details.
   • Ask the representative to confirm the cancellation date and send you a written confirmation email.
4. If you cancel by phone, follow up with a written email to the same address within 24 hours restating your cancellation request and referencing the call.
   • This creates a paper trail and protects you if the company claims it never received your verbal request.

Cancel through an app store subscription (iPhone, android or web)

If you subscribed to It Works through Apple App Store, Google Play Store or another app marketplace, your autoship is managed through that platform, not directly by It Works.

1. For iPhone (Apple App Store):
   • Open the App Store app, tap your profile icon, select "Subscriptions", find the It Works subscription and tap "Cancel Subscription".
   • Apple will ask you to confirm; select "Confirm Cancellation".
   • Your subscription will end at the next billing date; it does not cancel immediately.
2. For Android (Google Play Store):
   • Open Google Play Store, tap your profile icon, select "Payments and subscriptions", choose "Subscriptions", select the It Works subscription and tap "Cancel Subscription".
   • Follow the prompts to confirm cancellation.
   • Your access ends at the next renewal date.
3. Contact It Works support separately even after cancelling through the app store.
   • Send an email to the corporate address (below) stating you have cancelled your app subscription and requesting confirmation that your autoship account is fully closed in their system.
   • This prevents the company from reactivating your subscription without your permission.

What happens after you cancel

Understanding the post-cancellation timeline helps you avoid surprise charges and confirm the cancellation took effect.

Immediate steps to take after cancellation

Once you receive a cancellation confirmation, take these actions within 48 hours to protect yourself. Save the confirmation email or screenshot to a dedicated folder on your device or cloud storage. Check your bank or credit card statement 5 to 7 days later to confirm that no new charge has been processed. If a charge does appear after your cancellation date, that is unauthorized and you have the right to dispute it through your financial institution. Tocancel recommends setting a phone reminder for 2 weeks after cancellation to verify that no further charges have posted to your account.

Timeline for refunds and final charges

If you cancelled within the 14-day cooling-off period and requested a refund, It Works must process your refund within 30 days of receiving your cancellation request. The refund will be credited to your original payment method (credit card, bank account, etc.), and processing by your bank may take a further 5 to 10 business days. You will not receive a confirmation email from your bank when the refund arrives; instead, check your statement online or in your banking app. If you cancelled outside the cooling-off period, you are not entitled to a refund unless the company's own policy offers one.

What if another charge appears after cancellation

If It Works charges your account after your confirmed cancellation date, that charge is unauthorised. Contact your bank or credit card provider immediately and explain that you cancelled the autoship subscription on [date]. Request a chargeback or dispute, which your bank can initiate within 90 days of the unauthorized charge. Do not wait; the sooner you report it, the faster you can recover the money. Simultaneously, send a formal letter to It Works (registered mail or email) stating that you cancelled on [date] and that subsequent charges are not authorised. Keep a copy for your records.

Pricing, refund policies and what you might owe

Your refund entitlement depends on when you cancel and the circumstances of your purchase.

Common mistakes that delay your cancellation

Many consumers inadvertently make choices that slow down their cancellation or reduce their refund. Recognise that cancelling a subscription should never feel this complicated; if you encounter barriers, that often signals an unfair business practice.

Mistake 1: not keeping proof of your cancellation request

If you cancel by phone but do not follow up with written confirmation, you have no proof that the company received your request. It Works can then claim it never heard from you and charge your account again. Always cancel in writing (email or registered mail) so you have a dated record. Screenshot your online cancellation confirmation and save the reference number the system provides.

Mistake 2: assuming cancellation happens automatically at the next billing date

Cancellation is not always instant. If you cancel on the 15th of the month but your next billing date is the 20th, your account may still process a charge on the 20th. Contact It Works immediately after cancelling online to confirm that the charge has been stopped. Request a specific cancellation effective date, such as "effective immediately" or "before my next billing date on [date]".

Mistake 3: cancelling only through the app store and not through It Works directly

Cancelling your app store subscription does not automatically close your It Works account. The company's records may still show your autoship as active, and they could potentially reactivate it. Always cancel directly through It Works as well as through the app store.

Mistake 4: accepting a discount offer in place of genuine cancellation

During cancellation, It Works may offer you a discount to stay subscribed. Accepting a discount does not cancel your subscription; it simply pauses or reduces your next charge. If you want to cancel, decline the discount explicitly and confirm cancellation in writing after the conversation ends.

Checklist: before and after your cancellation

Use this checklist to ensure you do not miss a single step.

Comparison: cancellation methods at a glance

Each cancellation method has advantages and drawbacks. Choose the one that suits your situation.

When to escalate your cancellation complaint

If It Works ignores your cancellation request or continues charging you after you have cancelled, escalation is your right and your next step.

Document everything for your complaint

Collect all evidence of your cancellation attempt: screenshot of your online cancellation confirmation, the confirmation email from It Works (if received), records of any phone calls (date, time, representative name), copies of all emails you sent requesting cancellation, and statements showing unauthorized charges after your cancellation date. Organise this into a single folder or document so you have everything ready to submit.

Lodge a complaint with the competition and consumer commission of singapore (CCCS)

If It Works refuses to honour your cancellation or continues to charge you, you can file a formal complaint with the CCCS. The CCCS is Singapore's independent authority for consumer protection and has the power to investigate unfair trading practices and force companies to refund customers. You can file a complaint online through the CCCS website, by mail, or by phone. Include your documentation folder and a clear description of what happened. The CCCS will contact It Works on your behalf and mediate a resolution. There is no cost to you.

Dispute unauthorized charges with your bank

If It Works continues to charge your credit card or bank account after you cancelled, you have the right to dispute those charges directly with your financial institution. Contact your bank or credit card provider within 90 days of the unauthorized charge, explain that you cancelled the autoship subscription, and request a chargeback or transaction reversal. Your bank will investigate and often reverse the charge while they gather more information from It Works. This protects your money while you pursue a formal complaint with the CCCS.

Key takeaways and next steps

Cancelling an It Works autoship subscription is your consumer right under Singapore's Consumer Protection (Fair Trading) Act. You can cancel through the website, mobile app, phone support, or email to the corporate address, depending on what works best for you. If you cancel within 14 days of receiving your order, you are entitled to a full refund. After cancellation, monitor your bank account for 2 to 3 weeks to confirm no further charges are processed. If It Works ignores your cancellation or continues charging, lodge a complaint with the CCCS or dispute the charge with your bank.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges. Our guides focus on your rights, not the company's convenience. If you feel you need additional support navigating this process, Tocancel offers step-by-step tools and templates to speed up your cancellation. Take action today: your money and your peace of mind depend on it.

Contact details for It Works cancellation requests

Use the addresses below to submit your cancellation request in writing if you prefer formal documentation or if online and phone methods have not worked.

Corporate headquarters (primary cancellation address)

It Works Global
2415 34th Street South
St. Petersburg, Florida 33711
United States
Email: [Check the It Works website for current support email; updates may apply]
Phone: [Check the It Works website for current phone number; updates may apply]

US returns and cancellation processing centre

It Works Returns Processing
[Address details available on the official It Works website for current processing centre location]

Canadian office (if applicable)

It Works Canada
[Address details available on the official It Works website for current Canadian office location]

For the most current contact details, phone numbers and email addresses for your region, visit the official It Works website and navigate to their "Contact Us" page. Tocancel strongly recommends sending your cancellation request to the corporate headquarters address above via registered mail or email if you require a paper trail. Keep a copy of your letter and the tracking number or email receipt for your records. This documentation is invaluable if you need to file a complaint with the CCCS or dispute a charge with your bank.