Cancel Flo: Your Complete Guide

How to cancel Flo in singapore: your complete rights and step-by-step guide

Understanding Flo and why you might cancel

Flo is a health and wellness app designed to help you track your menstrual cycle, predict ovulation, log symptoms and manage your reproductive health. The app operates on both iOS and Android devices, as well as through a web platform, and offers a free tier alongside a paid Premium subscription with enhanced features and personalised insights.

You may have subscribed to Flo Premium to monitor your cycle more closely, prepare for pregnancy or gain a deeper understanding of your body. If you've now decided the app no longer serves your needs, you have every right to cancel, and Tocancel is here to guide you through the process with clarity and confidence.

Why cancellation protection matters to you

Flo Premium operates on a recurring subscription model, which means your payment method is charged automatically on your renewal date unless you actively cancel beforehand. Many subscribers discover unexpected charges weeks or months after they've stopped using the app, only then realising their subscription remained active in the background.

Understanding your cancellation rights and options now puts you in control of your spending and protects you from unwanted recurring charges.

Where your subscription lives (and how it affects cancellation)

Your cancellation method depends entirely on where you originally purchased Flo Premium. You may have signed up through the App Store (iOS devices), Google Play (Android devices), the Flo website directly, or via a third-party payment provider like PayPal. Each platform handles billing independently, which means each requires its own cancellation process.

Tocancel will walk you through every platform, so you can cancel with certainty and avoid missed steps.

Your consumer rights under singapore law

As a consumer in Singapore, you are protected by the Consumer Protection (Fair Trading) Act (CPFTA), administered by the Consumers Association of Singapore (CASE) and the Competition and Consumer Commission of Singapore (CCCS).

Your legal position on subscriptions and cancellation

Under the CPFTA, any trader (including app publishers like Flo Health, Inc.) must disclose the key terms of a subscription contract clearly before you commit to it. This includes the price, renewal date, cancellation method and any charges. If Flo's cancellation process is deliberately obscured or made unreasonably difficult, this may breach the unfair contract terms provisions of the CPFTA.

You also have the right to cancel a distance contract (any contract formed online or remotely) within 14 days without penalty, provided Flo is not classified as a digital content service under certain exemptions. However, once you have actively used Premium features, your cancellation rights may be limited. Nevertheless, after the 14-day period, you retain the right to cancel at any time, though Flo may charge you for the remainder of your current billing cycle.

If Flo refuses to process your cancellation or continues charging you after cancellation, you can lodge a complaint with CASE or the CCCS, who have the power to investigate unfair practices and enforce consumer protections.

Your right to evidence and dispute resolution

You have the right to request written confirmation of your cancellation from Flo. Keep all screenshots, emails and confirmation messages as proof of the date and time you cancelled. If a charge appears after cancellation, this evidence allows you to dispute the charge with your bank or payment provider and claim a refund.

Always document your cancellation action to protect yourself in any dispute.

How to cancel Flo via the web platform

If you subscribed to Flo Premium directly through the Flo website (app.flo.health) using your email and password, you manage and cancel your subscription through your account settings on that same platform.

Step-by-step web cancellation process

1. Open your web browser and navigate to app.flo.health.
2. Log in using your registered email address and password.
   • If you have forgotten your password, tap the "Forgot password?" link and follow the reset instructions.
3. Locate and click the Menu icon, typically a three-line hamburger icon or your profile icon in the top left or right corner.
4. Select Profile or Account Settings from the dropdown menu.
5. Find and tap Manage Subscription or Subscription Details.
6. Select Cancel plan or Cancel subscription and follow any confirmation prompts.
   • Flo may ask why you are cancelling; your response is optional but helpful for the company's improvement feedback.

What happens after you cancel on the web

Once you confirm your cancellation, Flo stops charging your payment method on your next renewal date. Your account, cycle history, symptom logs and personal data remain stored in your Flo account. You retain access to Premium features until the end of your current paid billing period, after which the app automatically reverts to the free version.

If you paid via PayPal, you must also cancel the recurring payment authorisation within your PayPal account itself. Log into PayPal, go to Settings, then Automatic Payments, find Flo Health, and select Cancel. This prevents PayPal from honouring any future billing requests from Flo.

Tocancel recommends taking a screenshot of your final cancellation confirmation page, as this serves as proof of when you cancelled should any dispute arise.

How to cancel Flo on the apple app store (iOS)

If you purchased your Flo Premium subscription through the Apple App Store on an iPhone or iPad, Apple manages all billing and cancellations. Flo cannot process App Store cancellations directly, so you must cancel through Apple's own settings.

Step-by-step cancellation via apple

1. Open Settings on your iPhone or iPad.
2. Tap your Apple ID name at the very top of the Settings screen.
   • If you do not see your name, you may not be signed into your Apple ID; sign in first using your Apple ID credentials.
3. Select Subscriptions from the menu.
4. Locate and tap Flo in your list of active subscriptions.
5. Tap Cancel Subscription (the exact label may vary depending on your iOS version; it may also appear as Edit followed by Cancel).
   • Apple may present a cancellation survey asking why you are leaving; answering is optional.
6. Confirm your cancellation by tapping Confirm or Yes when prompted.

What to expect after cancelling on apple

Your Flo Premium subscription ends on your current renewal date, and Apple stops charging your payment method. You keep access to Premium features through the end of the current paid period. After that, the app automatically switches to the free version.

Apple will send you a cancellation confirmation email to the address associated with your Apple ID. Save this email as proof of cancellation. If you are charged again after this date, contact Apple Support directly and reference your cancellation confirmation number.

How to cancel Flo on google play (Android)

If you subscribed to Flo Premium through Google Play on an Android phone or tablet, Google handles all billing and cancellations. You must cancel through Google Play Settings rather than within the Flo app itself.

Step-by-step cancellation via google play

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions or Subscriptions.
4. Tap Flo from the list of your active subscriptions.
5. Tap Cancel subscription.
   • Google may ask you to confirm your cancellation reason; this is optional feedback.
6. Tap Yes, cancel to confirm.

What to expect after cancelling on google play

Google Play stops charging your linked payment method on your next renewal date. Your Flo account data, including your cycle history and symptom records, remains accessible. Premium features continue until your paid period ends, then the app reverts to free access.

Google Play sends a cancellation confirmation email to your registered Google account email address. Retain this email as evidence in case of any future disputes or unexpected charges.

Pricing and subscription comparison

Understanding Flo's pricing helps you confirm what you are cancelling and assess whether the subscription was right for your needs.

If you subscribed to the annual plan and are cancelling mid-year, check Flo's or your payment platform's refund policy; most do not offer prorated refunds for mid-cycle cancellations, meaning you may lose the unused portion of your payment.

Common cancellation mistakes to avoid

Cancellation can feel frustrating, especially when you expect it to happen immediately. Here are the pitfalls Tocancel users encounter most often, and how to sidestep them.

Mistake one: cancelling only in the app, not at the platform level

Many subscribers delete the Flo app from their phone believing this cancels the subscription. It does not. The app is simply removed from your device; your subscription and recurring charge remain active at Apple, Google Play or your web payment method. Always cancel through the platform where you bought the subscription, not just by deleting the app.

Mistake two: forgetting to cancel PayPal authorisations

If you paid for a web subscription via PayPal, cancelling Flo's billing does not automatically cancel PayPal's recurring payment authorisation. Log into PayPal, navigate to your automatic payments settings, find Flo Health, and cancel it there as well. Failing to do this leaves an active payment instruction in place, and PayPal may continue processing charges if Flo reactivates your account in future.

Mistake three: not capturing proof of cancellation

Screenshots and confirmation emails are your shield against disputed charges. Take a photo of your final cancellation screen immediately and save all confirmation messages. If a charge appears after cancellation, this evidence allows your bank or payment provider to reverse it swiftly.

Mistake four: cancelling without checking your renewal date

Flo charges you on your renewal date. If you cancel on the day before renewal, you may still be charged for the final cycle before the cancellation takes effect. Check your account to see when your renewal date is; ideally, cancel as early as possible in your current billing period to minimise any final charges you cannot avoid.

Refund policy and what to do if you are charged after cancellation

Flo generally does not offer refunds for unused portions of a subscription, especially if you have accessed Premium features. Once your free trial or paid period ends, the app reverts to free access and no refund is due. However, if Flo continues charging you after your cancellation, you have the right to dispute and recover those charges.

How to dispute an unwanted charge

1. Check your payment method statement (credit card, debit card, PayPal or bank account) to confirm the date and amount of any unexpected charge.
2. Contact Flo Support directly at the contact method provided in your app or on the Flo website. Provide your cancellation confirmation number and ask for an explanation. Keep records of this correspondence.
3. If Flo does not respond or refuses to refund the charge within 14 days, contact your payment provider (bank, credit card company or PayPal) and request a chargeback or refund. Provide your cancellation confirmation as evidence.
4. If your payment provider denies your claim, lodge a formal complaint with CASE (Consumers Association of Singapore) or the CCCS (Competition and Consumer Commission of Singapore). They can investigate Flo's billing practices and enforce a refund if warranted.

Your payment provider is legally obligated to investigate your dispute and has up to 30 days to issue a response under the Banking Regulation Act. Tocancel strongly recommends pursuing this route if Flo refuses to acknowledge your cancellation.

After cancellation: what happens to your data and account

Once your paid subscription ends, your Flo account transitions to the free version, but your personal data remains in place. You can continue logging in, viewing your cycle history and accessing free features indefinitely.

Your data privacy and retention

Flo retains your account data, including your menstrual history and symptom logs, even after you cancel. If you wish to delete this data entirely, you have the right to request account deletion under Singapore's Personal Data Protection Act (PDPA). Contact Flo Support and request permanent account deletion; they must comply within a reasonable timeframe and confirm deletion in writing.

Reinstating your subscription

If you cancel Flo Premium and later decide to resubscribe, you can do so at any time through the same platform you originally used. Your historical data is restored when you reactivate, and you begin a new billing cycle on your chosen plan.

Tocancel advises keeping your login credentials secure even after cancellation, in case you wish to access your free account later.

Checklist: your cancellation action plan

Use this checklist to confirm you have completed every step and protect yourself against overlooked charges or service interruptions.

Why subscribers choose to cancel Flo

Understanding the most common reasons others cancel helps you reflect on whether cancellation is right for your own situation.

Cost versus perceived value

Monthly subscriptions ranging from SGD 8-12 accumulate to significant annual spending. Some users find the Premium features (advanced cycle predictions, health articles) do not justify the recurring cost, especially if the free version meets their basic tracking needs.

Privacy and data concerns

Health data-particularly reproductive health information-is highly sensitive. Some subscribers cancel because they are uncomfortable storing this information on a third-party app or have concerns about how Flo handles or shares their data with third parties.

Switching to alternative apps

Other cycle-tracking and health apps are available in Singapore, such as Clue, Periods, and Apple Health's native cycle tracking. Users may cancel Flo to consolidate their health data into a single platform or try a competitor they believe is more user-friendly or privacy-conscious.

No longer needed

Some subscribers cancel once they have achieved their goal-whether pregnancy, understanding their cycle, or managing symptoms-and no longer feel the need for active tracking.

Frequently encountered questions about cancellation

Will i get a refund if i cancel mid-cycle?

Flo does not offer refunds for unused portions of a subscription. If your renewal date is 1 July and you cancel on 15 June, you are not refunded for the unused 16 days. Your Premium access continues until 1 July, then reverts to free. To minimise wasted money, cancel as soon as you decide the app no longer serves your needs.

Does deleting the Flo app cancel my subscription?

No. Deleting the app merely removes it from your phone or device. Your subscription and recurring charge remain active at your payment provider. You must cancel through the platform where you purchased the subscription (App Store, Google Play, Flo website, or PayPal).

How long does cancellation take?

Cancellation is instantaneous when you confirm the action through Apple, Google or the Flo website. Your subscription ends on your next renewal date, not immediately. If you cancel on 10 June and your renewal is 20 June, you remain charged on 20 June; Flo stops charging only after that date.

Can i cancel without a reason?

Yes. The cancellation process may ask why you are leaving, but you are under no obligation to provide a reason. Feedback is optional.

What if Flo refuses to cancel?

Contact your payment provider (Apple, Google Play or your bank) directly and request a chargeback. If Flo continues charging after cancellation without authorisation, you can file a complaint with CASE or the CCCS. Traders cannot refuse a legitimate cancellation request; doing so violates the Consumer Protection (Fair Trading) Act.

Comparing Flo to other cycle-tracking apps available in singapore

If you are unsure whether to cancel or simply exploring alternatives, this comparison may help.

If cost is your primary concern, Apple Health and Google Fit offer free cycle tracking built into your device's operating system. If privacy is paramount, Clue is widely recognised for transparent data handling policies. Tocancel helps you cancel any of these services with the same clarity and confidence.

What to do if things go wrong

If Flo continues charging you after cancellation, or if your cancellation request is ignored or blocked, you have clear escalation steps.

Step one: contact Flo support directly

Use the app or visit the Flo website to locate their Support or Help section. Send a detailed email referencing your cancellation date, confirmation number and the unwanted charge. Request a refund and written confirmation of cancellation. Allow 14 days for a response.

Step two: dispute the charge with your payment provider

If Flo does not respond or refuses your claim, contact your bank, credit card company or PayPal. Request a chargeback and provide your cancellation confirmation as evidence. Your payment provider will investigate and typically resolve the dispute within 30 days.

Step three: escalate to CASE or CCCS

If your payment provider denies your chargeback claim or if you encounter repeated billing issues, lodge a formal complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Provide all evidence: cancellation confirmations, screenshots, correspondence with Flo and your payment provider. Both agencies have the authority to investigate unfair trading practices and enforce refunds if Flo has violated consumer protection law.

Your legal position is strong if you have clear proof of cancellation and subsequent charges. Do not hesitate to escalate.

Your final steps and next actions

Cancelling Flo is straightforward when you follow the platform-specific steps and maintain clear documentation. Whether you are cancelling because of cost, privacy concerns, or simply because you no longer use the app, your decision is valid and your rights are protected under Singapore law.

Here is what to do now:

1. Identify whether you subscribed through the App Store, Google Play, the Flo website or PayPal.
2. Follow the step-by-step instructions above for your platform.
3. Take a screenshot of your cancellation confirmation immediately.
4. If you used PayPal, cancel the recurring authorisation in your PayPal account.
5. Monitor your payment method for 30 days to ensure no further charges appear.
6. If an unwanted charge occurs, contact your payment provider within 14 days and request a chargeback, using your cancellation confirmation as evidence.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and reclaim control of their spending. Your cancellation is simple, your rights are clear, and your next step is action. Follow the guide above, keep your documentation, and you will complete this process with confidence. If you encounter resistance from Flo, remember that CASE and the CCCS exist to protect you-and they take breaches of fair trading law seriously.

For more guidance on cancelling other services or to report issues with Flo, visit Tocancel.com where you will find the same transparent, rights-focused support for every subscription in your life.

Contact and support information

Flo Health, Inc. is a United States-based company and does not maintain a registered office address in Singapore. However, you may contact their support team through the Flo app or their website. For billing disputes, escalations or privacy concerns, refer to the payment provider contact details below:

• Apple App Store Support: https://support.apple.com
• Google Play Support: https://support.google.com/googleplay
• PayPal Support: https://www.paypal.com/en/signin
• Consumers Association of Singapore (CASE): https://www.case.org.sg or call 6100 0315
• Competition and Consumer Commission of Singapore (CCCS): https://www.cccs.gov.sg or call 6337 3600

Tocancel remains your trusted resource for cancelling any subscription with clarity, confidence and consumer rights at the centre of every decision.