Cancel Mellow Flow: Step-by-Step Guide

How to cancel Mellow Flow and protect your wellness spending in singapore

What is Mellow Flow and how it works

Mellow Flow is a subscription-based wellness app that delivers guided meditations, breathwork exercises, and structured coaching lessons designed to support your focus and mental clarity. If you are a Singapore subscriber exploring how to cancel, you have landed in the right place. Tocancel helps you navigate cancellation with clear, step-by-step guidance tailored to your platform and your rights as a consumer.

How you access the service

Mellow Flow reaches you through mobile apps on iOS and Android, as well as through direct web purchases. Most users sign up via the Apple App Store, Google Play Store, or the Mellow Flow website itself. The content streams into your phone or browser, making it convenient to access anywhere you are. However, this multi-platform delivery also means you cancel differently depending on which platform you used to subscribe. Understanding where you signed up is your first step to stopping charges effectively.

Subscription delivery and billing cycles

Your subscription renews automatically on a recurring schedule, with payments processed through your chosen store (Apple or Google) or through your payment method on the Mellow Flow website. Identifying your subscription source before you take action is essential. This is why Tocancel emphasises confirming where your payments originate before you initiate cancellation.

Your consumer rights in singapore

As a Singapore consumer, you have legal protections under the Consumer Protection (Fair Trading) Act that govern subscriptions, billing, and your right to cancel.

What the consumer protection (Fair trading) act says

Singapore's Consumer Protection (Fair Trading) Act requires businesses to be transparent about subscription terms, including renewal dates and clear cancellation methods. Your legal position is straightforward: Mellow Flow must make it easy for you to cancel, and they must stop charging you once you have cancelled. If Mellow Flow has not provided transparent cancellation instructions or has made the process deliberately obscure, you have grounds to lodge a complaint with the Consumers Association of Singapore (CASE).

You also have the right to a cooling-off period on certain digital purchases. If you subscribed within the last 14 days and the service did not meet your expectations, CASE may support your claim for a refund or reversal of charges. Keep all transaction receipts and communications as evidence of your purchase and cancellation request.

When to escalate to CASE

If Mellow Flow refuses to cancel your subscription, ignores your cancellation request, or continues to charge you after you have cancelled, document everything and escalate to CASE. Tocancel recommends preserving email confirmations, screenshots of your subscription status, and bank statements showing unauthorised charges. The Consumers Association of Singapore has helped thousands of consumers recover funds from non-compliant subscription services. You can file a complaint at CASE's website or call them directly if Mellow Flow does not respond within 14 days of your cancellation request.

How to cancel Mellow Flow across platforms

The cancellation process depends entirely on which platform hosted your subscription, so follow the method that matches your sign-up route.

Cancelling an iOS subscription through apple app store

If you signed up via your iPhone or iPad, Apple manages your billing and you must cancel through Apple's interface. Deleting the Mellow Flow app from your device does not stop the recurring charge.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Select Subscriptions from the menu.
4. Find Mellow Flow in your list of active subscriptions.
5. Tap Mellow Flow, then tap Cancel Subscription.
6. Apple will ask you to confirm your choice. Tap Cancel Subscription again to proceed.
   • Pro tip: Apple shows your cancellation effective date on the confirmation screen. Take a screenshot immediately as proof of cancellation.
   • Timing: Your access continues until the end of your current billing cycle. After that date, you will no longer be charged.

Cancelling an android subscription through google play store

If you signed up via Android, Google Play manages your subscription billing. You must cancel through Google's system, not through the Mellow Flow app itself.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions to see all active subscriptions.
5. Select Mellow Flow from the list.
6. Tap Cancel subscription.
7. Follow the prompts and confirm your cancellation.
   • Pro tip: Google shows your final billing date clearly. Screenshot this confirmation for your records.
   • Important: Uninstalling the app does not cancel your subscription, so complete these steps even if you have already deleted Mellow Flow.

Cancelling a web subscription directly with Mellow Flow

If you signed up via the Mellow Flow website using your credit card or digital wallet, you must cancel through your account on their website or contact their support team directly.

1. Visit the Mellow Flow website and log in to your account.
2. Navigate to Account Settings or Billing.
3. Look for Subscriptions or Manage Subscriptions.
4. Select your active subscription and tap Cancel or Unsubscribe.
5. Mellow Flow may ask for feedback on why you are cancelling. You are not required to answer, but Tocancel suggests noting any issues for reference.
   • No cancel button?: If you cannot find a self-service cancellation option, email Mellow Flow's support team with your request. Include your account email, subscription date, and the phrase "Please cancel my subscription effective immediately."
   • Backup contact: Mail your cancellation request to the address listed at the end of this guide if email does not receive a response within 5 business days.

Understanding Mellow Flow pricing and subscription tiers

Mellow Flow offers several subscription tiers, each with different renewal dates and costs. Knowing your tier helps you verify your current charges and confirm the correct cancellation.

Check your last receipt or bank statement to confirm which tier you are subscribed to. This detail helps you verify that your cancellation has taken effect and that no further charges appear. Tocancel advises monitoring your bank account for at least 30 days after cancellation to ensure no surprise charges occur.

What happens after you cancel Mellow Flow

Cancellation is immediate, but access and refunds work on different timelines depending on how you subscribed and when you cancel within your billing cycle.

Access and billing after cancellation

After you cancel, Mellow Flow removes your access to all premium features, guided meditations, and coaching lessons on your next billing date. If you cancel mid-month, you retain access until the end of that billing period. If you subscribed to an annual plan and cancel three months in, you continue to have access for the remaining nine months of your paid period. This is standard practice across most subscription services, and Mellow Flow follows this model.

Refunds and chargeback options

Refunds for Mellow Flow depend on your platform and the reason for cancellation. If you cancel within 14 days of purchase and are unsatisfied with the service, you may qualify for a refund under Singapore's consumer protection rules. Contact Mellow Flow directly and cite the 14-day cooling-off period from the Consumer Protection (Fair Trading) Act. If Mellow Flow refuses, Tocancel advises escalating to CASE with your transaction receipts and cancellation request.

If Mellow Flow continues to charge you after you have cancelled, you have the right to dispute the charge with your bank or credit card company. Most banks in Singapore allow you to submit a chargeback dispute if a subscription continues without authorisation. Document your cancellation confirmation and all communication with Mellow Flow. Provide this evidence to your bank when you file the dispute.

Common mistakes when cancelling Mellow Flow

Cancellation can feel stressful, especially if you are unsure whether your request has gone through. You are not alone in making these mistakes, and knowing them helps you avoid wasted time and unwanted charges.

• Deleting the app without cancelling the subscription: The biggest mistake is removing Mellow Flow from your phone and assuming the subscription has stopped. It has not. Charges continue because the app does not manage your billing; Apple, Google, or Mellow Flow's website does. Always cancel through the platform where you signed up first.
• Not taking a screenshot of the cancellation confirmation: If a dispute arises, you need proof that you cancelled. Screenshot your confirmation screen immediately, including the effective cancellation date and any reference number provided.
• Cancelling through the wrong platform: If you signed up via iOS but try to cancel through Google Play, the system will not find your subscription. Match your cancellation method to your sign-up method exactly.
• Ignoring the cooling-off period: You have 14 days to request a refund if you are unsatisfied. After that window, refunds become harder to obtain. Act quickly if you decide Mellow Flow is not right for you.
• Not checking for unauthorized charges after cancellation: Monitor your bank statement weekly for 30 days after you cancel. If a charge appears, contact Mellow Flow immediately with your cancellation confirmation and request a reversal.

Your cancellation checklist for Mellow Flow

Use this checklist to ensure you have completed every step and protected your account and finances.

When to seek help from CASE or tocancel

Not every cancellation goes smoothly, and Tocancel is here to guide you if Mellow Flow does not cooperate.

Red flags that warrant escalation

If any of the following happen, you have grounds to escalate your case to CASE:

• Mellow Flow refuses to cancel your subscription after you have submitted a clear written request.
• You receive charges after your cancellation confirmation date.
• Mellow Flow has no visible cancellation method on their website or app.
• You cancelled within 14 days of purchase and requested a refund, but Mellow Flow refused without valid reason.
• Customer support does not respond to your cancellation request within 5 business days.

How to file a complaint with CASE

The Consumers Association of Singapore (CASE) handles complaints from consumers who believe they have been treated unfairly. Tocancel advises gathering the following documents before you contact CASE: your account email or subscription ID, your original purchase receipt, screenshots of your subscription status before cancellation, your written cancellation request (email or screenshot), confirmation of cancellation if provided, and bank statements showing any charges after cancellation. Visit the CASE website, click "File a Complaint," and provide as much detail as possible. CASE will contact Mellow Flow on your behalf and work to resolve the dispute within 30 days.

Summary and next steps

Cancelling Mellow Flow is straightforward once you identify which platform you subscribed through. Your consumer rights in Singapore are clear: you have the right to cancel, the right to transparency about billing, and the right to a refund if you change your mind within 14 days. If Mellow Flow makes cancellation difficult or continues charging you, Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by escalating to CASE. Take your cancellation confirmation screenshot today, monitor your bank account for the next 30 days, and file a complaint with CASE if any charges reappear. You are in control of your wellness spending.

Contact information and mailing address

If you need to contact Mellow Flow directly or have not received a response through the app or website, use the following address:

Mellow Flow Support
123 Main Street
Anytown, USA

For billing inquiries, include your account email, subscription ID, and a clear statement that you wish to cancel your subscription effective immediately. Allow 7 business days for a response. If Mellow Flow does not respond, contact CASE and reference your mailed request date and tracking number. Tocancel advises always sending cancellation requests by registered post or certified email so you have proof of delivery, which strengthens your position if you need to escalate to CASE later.