Cancel Pruvit: The Right Way to Reclaim Your Funds

How to cancel Pruvit and stop unwanted charges in singapore

What is Pruvit and why cancelling matters now

Pruvit is a health and wellness company that sells exogenous ketone supplements and app-based subscriptions, primarily through direct sales channels and the Pruvit Pulse platform. The brand operates across Asia, including Singapore, and offers both one-time purchases and recurring subscriptions that renew automatically each billing cycle.

You may subscribe to Pruvit Pulse for premium features or purchase products through their web portal and third-party resellers. If your fitness goals have changed, your budget has shifted, or you are unhappy with product quality, cancelling promptly stops unexpected charges from hitting your account. This is where Tocancel comes in: we help thousands of Singapore consumers understand their cancellation rights and take control of unwanted subscriptions before the next charge arrives.

Subscription services renew automatically, and even a small delay in cancelling costs you SGD $15 to SGD $50+ per billing cycle. Act now, before another charge lands.

How pruvit's subscription model works in singapore

Pruvit operates two distinct subscription pathways in Singapore. App-based subscriptions through Pruvit Pulse renew automatically via the App Store or Google Play, while product subscriptions may be managed through Pruvit's web portal or independent resellers. This dual structure means your cancellation method depends entirely on where you made your subscription purchase.

Understanding which platform holds your subscription is your first step, because the cancellation process differs for each. Many customers delay cancelling simply because they are unsure which button to press, and that uncertainty costs money every single month.

Why you should cancel before your next billing date

In Singapore, the Consumer Protection (Fair Trading) Act protects your right to cancel within 14 days of purchase for a full refund if you change your mind. However, after that window closes, your refund rights shrink significantly, and future charges continue automatically. Tocancel exists to ensure you know exactly how to cancel and what your legal rights are before another charge lands.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act gives you concrete legal protections that Pruvit must honour.

Your 14-day cooling-off period and withdrawal rights

You have a 14-day cooling-off period from the date you receive your product or activate your subscription. During this window, you can cancel your subscription or return your product for a full refund, even if you have opened or used the item. This right exists regardless of whether Pruvit's terms and conditions mention a refund policy. You do not need permission or a reason to withdraw.

Your legal position: once you are within the cooling-off period, Pruvit must process your refund within 14 days of receiving your cancellation notice. After 14 days, your refund options narrow. Returns between day 15 and day 90 may qualify for a partial refund if the product remains in a sellable condition, but the company may deduct restocking and shipping fees. Tocancel advises all customers to document the date they receive their product and mark their cancellation deadline clearly on a calendar.

Fair trading act protections and unfair practices

Under the Fair Trading Act, Pruvit cannot charge you for subscriptions after you have clearly cancelled. The company cannot use dark patterns such as hiding the cancel button, requiring phone calls instead of online cancellation, sending unclear confirmation emails, or making the cancellation process deliberately difficult. If Pruvit charges you after you cancel, you have the right to dispute the charge with your bank or credit card provider and escalate to the Consumers Association of Singapore (CASE) if the company refuses to refund.

Keep all cancellation confirmations, screenshots, payment records, and email correspondence. These are your proof of cancellation and your leverage if disputes arise. Tocancel recommends taking screenshots of every step you complete during cancellation.

How to cancel Pruvit step by step

Your cancellation method depends on whether you subscribed through an app or directly through Pruvit's website.

Cancel Pruvit pulse via apple app store (iOS)

If you subscribed through your iPhone or iPad, follow these steps to stop all future charges.

1. Open the App Store on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions" from the menu.
4. Find "Pruvit Pulse" in your active subscriptions list.
5. Tap "Pruvit Pulse" and select "Cancel Subscription".
6. Confirm your cancellation and select your reason for leaving (optional but helpful for Pruvit to receive feedback).
7. Take a screenshot of the cancellation confirmation page.

The App Store will immediately stop renewing your subscription at the end of your current billing cycle. You retain access to Pruvit Pulse until your paid period expires, then your account reverts to free or inactive status.

Cancel Pruvit pulse via google play store (Android)

If you subscribed through an Android device, use these steps to cancel your subscription.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner.
3. Select "Payments and Subscriptions", then "Subscriptions".
4. Find and tap "Pruvit Pulse".
5. Tap "Cancel Subscription" and confirm your choice.
6. Select your reason for cancelling (optional).
7. Take a screenshot of the confirmation message.

Google Play processes the cancellation immediately. Your subscription ends at the conclusion of your current billing period, and you lose access after that date.

Cancel Pruvit web portal subscriptions and product orders

If you subscribed directly through Pruvit's website or ordered products for automatic delivery, follow these steps.

1. Visit the Pruvit website and log into your account using your email and password.
   • If you have forgotten your password, use the "Forgot Password" link on the login page.
2. Navigate to "Account Settings" or "My Subscriptions" (the exact label varies depending on Pruvit's current website design).
3. Locate your active subscription or recurring order in the list.
4. Select "Cancel Subscription" or "Cancel Recurring Order".
5. Pruvit may ask you to confirm your cancellation reason. Provide feedback if you wish, or proceed without comment.
6. Review the cancellation summary and confirm the action.
7. Screenshot the confirmation page and save the confirmation email Pruvit sends to you.

The website cancellation takes effect immediately, and no further charges will occur after your current billing cycle ends.

Cancel through third-party resellers

If you purchased your subscription through an independent reseller, your cancellation process may differ from Pruvit's direct platform.

1. Identify which reseller platform you used (Lazada, Shopee, or another retailer).
2. Log into your reseller account and navigate to "My Purchases" or "Active Subscriptions".
3. Find your Pruvit subscription or recurring order.
4. Look for a "Cancel" or "Manage Subscription" button specific to that platform.
5. Follow the reseller's cancellation process and save all confirmation details.
6. Contact Pruvit directly (email or customer service) to notify them of the cancellation, in case the reseller's system does not sync immediately with Pruvit's billing.

Third-party resellers may have different cancellation terms, so review their refund policy before confirming.

Understanding pruvit's pricing and subscription tiers

Knowing what you are paying helps you decide whether cancellation is the right move and supports your refund claim.

If you are paying more than SGD $50 per month, cancelling within 14 days can save you hundreds of dollars annually.

What happens after you cancel your Pruvit subscription

Cancelling is not always the end of your interaction with Pruvit, and you may have follow-up tasks to complete your exit.

What to expect after you hit "cancel"

Once you cancel, Pruvit sends a confirmation email within 24 to 48 hours. This email serves as your official receipt of cancellation and is essential proof if a dispute later arises. You retain access to your Pruvit Pulse account or product benefits until your paid billing cycle ends. After that date, your account either reverts to a free tier or becomes inactive, depending on Pruvit's policy.

Check your email inbox (including spam and promotions folders) for Pruvit's confirmation within two days of cancellation. If you do not receive an email, log back into your account and verify that the cancellation processed. Tocancel recommends keeping all cancellation emails in a dedicated folder for your records.

Verify no charges appear on your next statement

Monitor your bank account or credit card statement closely for 30 days after cancellation. Your next billing date should show no charge from Pruvit. If a charge appears after you have cancelled, contact your bank immediately to dispute it and notify Pruvit's customer service.

Most banks in Singapore allow you to dispute unauthorized charges within 90 days of the transaction. Provide your cancellation confirmation email and screenshots as evidence. If Pruvit refuses to refund, escalate to the Consumers Association of Singapore (CASE) for free mediation.

Refund timelines and what to do if money does not return

If you cancelled within the 14-day cooling-off period and are entitled to a refund, Pruvit must process it within 14 days of receiving your cancellation notice. Refunds typically appear in your bank account within 5 to 10 business days after Pruvit initiates the transfer, depending on your bank's processing speed.

If 21 days have passed since you cancelled and no refund has appeared, contact Pruvit's customer service immediately with your cancellation confirmation email and transaction reference number. Tocancel advises customers to escalate unresolved refunds to CASE, which has enforcement power over companies that breach Singapore's Consumer Protection (Fair Trading) Act.

Common cancellation mistakes and how to avoid them

Many Singaporean consumers cancel Pruvit only to discover they still face charges-here is how to stay safe.

Mistake one: cancelling only through one platform

If you have multiple Pruvit subscriptions (for example, both an app subscription and a web portal product order), you must cancel each one separately. Cancelling your app subscription does not automatically cancel your web portal recurring order. Log into every platform where you subscribe and verify each subscription is cancelled individually.

Mistake two: not taking screenshots or saving confirmation emails

Without written proof of cancellation, you have no leverage if Pruvit charges you again or disputes your refund claim. Screenshot every page during the cancellation process and save the confirmation email. Store these in a safe digital folder or print copies. These documents are your only proof if a dispute arises with your bank or with CASE.

Mistake three: cancelling just before your billing date

If your billing date is tomorrow and you cancel today, you will likely still be charged for the next cycle. Check your account to see when your next renewal is scheduled. If it is within 48 hours, contact Pruvit's customer service and request they cancel your subscription effective immediately, not at the end of the cycle. Many companies will honor this request if you ask explicitly.

Mistake four: ignoring the cooling-off period deadline

You have only 14 days from the date you receive your product or activate your subscription to claim a full refund. After day 14, your refund rights shrink to partial refunds with potential deductions. Mark your cancellation deadline on your calendar the moment you activate your subscription.

Mistake five: assuming the reseller and Pruvit are the same entity

If you bought through Lazada or Shopee, cancelling with the reseller does not always notify Pruvit immediately. Always contact Pruvit directly after cancelling through a reseller to ensure both systems are updated. This prevents surprise charges from appearing on your account.

How to get your refund and escalate if Pruvit refuses

Your refund rights depend on when you cancel and the condition of your product.

Refund eligibility within 14 days

If you cancel within 14 days of your purchase or subscription activation, you are legally entitled to a full refund under Singapore's Consumer Protection (Fair Trading) Act. Pruvit cannot require you to use the product, impose a restocking fee, or ask you to pay return shipping. You bear only the original postage cost if you choose to return a physical product.

Tocancel advises you to request your refund via email to Pruvit's customer service, citing the Consumer Protection (Fair Trading) Act explicitly. A written request creates a clear record of your refund claim and the date you made it.

Partial refund claims between day 15 and day 90

After 14 days, you may still cancel your subscription, but you forfeit the automatic full refund. Between day 15 and day 90, Pruvit may offer a partial refund if your product remains in a sellable condition. The company may deduct restocking fees (typically 10 to 20 percent) and return shipping costs. Review Pruvit's return policy on their website to understand the exact deductions.

If you believe Pruvit's deductions are unfair or excessive, dispute them with CASE. Tocancel recommends documenting the product's condition with photos and notes before you return it.

Escalation through CASE and your bank

If Pruvit refuses to refund you after you have cancelled, or if they continue charging you post-cancellation, escalate through two channels simultaneously.

1. File a dispute with your bank or credit card provider within 90 days of the unauthorized charge. Your bank will contact Pruvit on your behalf and freeze the funds while an investigation occurs.
2. File a complaint with the Consumers Association of Singapore (CASE) using their online complaint form at www.case.org.sg. Provide all cancellation confirmations, screenshots, emails, and bank statements as evidence. CASE has enforcement power and can compel Pruvit to refund you if the company has breached consumer law.

Your legal position: CASE is Singapore's independent consumer watchdog and has authority over companies that breach the Consumer Protection (Fair Trading) Act. Most CASE complaints are resolved within 60 days. Tocancel users have successfully recovered refunds through CASE escalation when direct negotiation with the company failed.

Comparison: should you keep or cancel Pruvit

Use this table to weigh the pros and cons of staying subscribed versus cancelling.

If you are on the fence, remember: you can always re-subscribe later, but you lose your refund rights after 14 days.

Where to send your cancellation notice and claim your refund

Pruvit operates through regional hubs, and the correct address depends on your purchase type and subscription location.

For app-based cancellations (Apple and google play)

You do not need to send a physical notice. Cancel directly through your app store account as described in the step-by-step section above. The app store generates a confirmation email automatically, which serves as your official cancellation notice.

For web portal and direct product orders (refund claims)

If you are claiming a refund for products purchased directly through Pruvit's website or ordered after day 14, send a written cancellation and refund request to:

Pruvit Netherlands B.V.
Handelskade 1, Unit 120
1012 AA Amsterdam
Netherlands

Email: [email protected] or [email protected] (verify the current email on their website, as addresses may change)

Include your order number, original purchase date, current subscription status, and a clear statement that you are exercising your consumer right to cancel under Singapore's Consumer Protection (Fair Trading) Act. Request written confirmation of cancellation within 5 business days. Send this email via registered post or email with read receipt enabled to prove delivery.

For direct customer service escalation

Contact Pruvit's Singapore customer service first through their website live chat or general customer support email. Request the name of the staff member you speak with and save all correspondence. If the customer service team does not resolve your cancellation or refund within 10 business days, escalate to:

Consumers Association of Singapore (CASE)
Phone: 6100 0315
Website: www.case.org.sg
Email: [email protected]

CASE handles disputes between consumers and companies and has enforcement authority over businesses that breach the Consumer Protection (Fair Trading) Act. Your complaint is free to file.

Take control of your subscription today

Cancelling Pruvit is straightforward once you know your rights and follow the correct process for your subscription type. Whether you cancel through the app store, Pruvit's website, or a third-party reseller, the key is to act quickly, save your proof, and escalate through CASE if Pruvit refuses to honour your cancellation or refund.

Singapore's Consumer Protection (Fair Trading) Act is your legal shield. Use it confidently. Within 14 days of your purchase, you have a rock-solid right to a full refund, no questions asked. After 14 days, your rights narrow, but you still have protection against hidden charges and unfair cancellation practices.

Do not let another month pass. Cancel today, save your confirmations, and monitor your next bank statement. If a charge appears after you cancel, dispute it immediately with your bank and file a complaint with CASE. Tocancel has helped thousands of Singapore consumers cancel Pruvit and reclaim their money-and we are here to guide you through every step. Visit Tocancel (tocancel.com) for more cancellation guides tailored to Singapore consumer law and your rights.