Cancel Mad Muscle: The Right Way

How to cancel Mad Muscle in singapore: protect your rights and stop unwanted charges

What Mad Muscle is and why you might cancel

Mad Muscle is a subscription fitness application that delivers personalised workout programmes and meal planning tailored to your fitness level and goals. You access the service through iOS and Android mobile apps or via the web platform, with paid subscription tiers unlocking full access to video workouts, nutrition plans, and progress tracking features.

If Mad Muscle no longer fits your routine, your budget, or your evolving fitness goals, you have the right to cancel at any time. Your decision to stop paying should be straightforward and free from hidden charges or complicated processes. At Tocancel, we help thousands of consumers navigate cancellations with confidence, and we want you to understand exactly how to stop charges before your next billing cycle begins.

Common reasons people cancel Mad Muscle

You might cancel because the workout style does not match your preferences, the meal plans feel too restrictive for your lifestyle, you have found a cheaper fitness alternative, or you simply want to pause your subscription temporarily. Perhaps you have achieved your fitness goals, or life circumstances mean you no longer have time for regular exercise. Whatever your reason, you deserve a transparent cancellation process without surprise charges or aggressive retention tactics.

The billing cycle you need to know

Mad Muscle charges you automatically on your billing renewal date. If you do not cancel at least 24 hours before that date, you will be charged for the next billing period. This means timing your cancellation is critical to avoid unwanted charges. Check your email for your most recent receipt to identify your exact renewal date, then work backwards to ensure you cancel in time.

Mad Muscle pricing and subscription plans in singapore

Understanding what you pay for helps you decide whether to continue or cancel your subscription.

Current subscription tiers and costs in SGD

Below is the pricing structure for Mad Muscle subscriptions available to Singapore customers, listed in Singapore dollars (SGD).

Why your subscription length affects your cancellation timeline

If you are on a longer commitment plan, such as 6 months, you have paid more upfront but you remain locked into that period. However, you can still cancel anytime. The key difference is that your access will end after your current paid period expires, not immediately upon cancellation. At Tocancel, we recommend checking your exact renewal date before you submit your cancellation request so you know precisely when your access stops and you can plan your fitness routine accordingly.

Your consumer rights and what they protect

Singapore law gives you strong protections when you cancel subscription services.

Your legal position under singapore consumer protection law

The Consumer Protection (Fair Trading) Act (Chapter 52A) protects you as a consumer purchasing subscription services like Mad Muscle. This law requires that the company be transparent about billing terms, cancellation processes, and renewal dates. You have the right to cancel your subscription at any time, and the company cannot make cancellation deliberately difficult or charge you penalties for exercising this right.

Mad Muscle is operated by AmoApps Limited, a company registered in Cyprus. Even though the operator is overseas, you are protected by Singapore consumer law because you are a Singapore consumer making purchases in Singapore dollars. This means you can lodge a complaint with the Consumers Association of Singapore (CASE) if Mad Muscle fails to process your cancellation, continues charging after you cancel, or refuses to provide a refund you are entitled to.

Your legal position is straightforward: you own the right to cancel, and Mad Muscle must respect that right without obstruction.

What you can do if Mad Muscle refuses to cancel

If you submit a cancellation request and Mad Muscle does not honour it, or if the company continues charging your payment method after you cancel, you have escalation options. First, document everything: take screenshots of your cancellation request, the date you submitted it, and any confirmation email. Then contact CASE (Consumers Association of Singapore) with your evidence. CASE investigates complaints free of charge and can compel companies to refund unauthorised charges. If CASE cannot resolve the matter, you can escalate to the Consumer Protection Division of the Ministry of Law.

How to cancel Mad Muscle: step-by-step for every method

You have three main pathways to cancel Mad Muscle, depending on how you originally signed up and paid for your subscription.

Method 1: cancel via the Mad Muscle website

This is the most direct route and generates the clearest written confirmation of your cancellation.

1. Open your web browser and navigate to the Mad Muscle website
   • Use the main web platform where you originally created your account
2. Log in using your email address and password
   • If you cannot remember your password, use the "Forgot Password" option
3. Navigate to your account settings or profile menu
   • Look for a section labelled "My Account", "Account Settings", or "Profile"
4. Find and select your active subscription or "My Subscription" option
   • This section shows your current plan, renewal date, and billing details
5. Click the "Cancel Subscription" or "Cancel Renewal" button
   • Do not click "Pause" if you see that option; select cancel instead
6. Confirm your cancellation when the system prompts you
   • The company may ask why you are leaving; you do not have to answer
   • You may see a discount offer as a retention attempt; ignore this if you want to cancel
7. Screenshot or save your cancellation confirmation message
   • This is your proof that you cancelled; save it to your email or device

Method 2: cancel through apple app store (iOS)

If you subscribed to Mad Muscle through the iOS app and pay via Apple, you cancel directly through your Apple Account.

1. Open the Apple App Store app on your iPhone, iPad, or Mac
   • Tap the profile icon in the bottom right corner (or your account avatar)
2. Select "Subscriptions"
   • This shows all active subscriptions linked to your Apple ID
3. Find and tap "Mad Muscle" from the list
   • You will see your plan, renewal date, and cancellation option
4. Tap "Cancel Subscription" or "Cancel Free Trial"
   • Confirm your choice when Apple asks for final confirmation
5. Take a screenshot showing the cancellation confirmation
   • Apple sends a confirmation email to your Apple ID email address

Method 3: cancel through google play store (Android)

If you subscribed via the Mad Muscle Android app and pay through Google, cancel via your Google Play account.

1. Open the Google Play Store app on your Android device
   • Tap your profile icon in the top right corner
2. Select "Manage subscriptions" or "Payments and subscriptions"
   • You will see all active subscriptions on your Google account
3. Tap "Mad Muscle" from your active subscriptions list
   • Review your plan details and renewal date
4. Tap "Cancel subscription"
   • Google will confirm your choice and ask for a reason
5. Save or screenshot the cancellation confirmation page
   • Google sends a confirmation email to your registered account email

What happens after you cancel Mad Muscle

Your cancellation does not end your access immediately in most cases.

Your access period after cancellation

When you cancel Mad Muscle, you retain full access to the service until the end of your current paid billing period. For example, if you pay monthly and you cancel on day 5 of a 30-day cycle, you keep access until day 30, then your account locks automatically. If you are on a 6-month plan and cancel in month 2, you keep access through the end of month 6. This grace period allows you to continue using your workouts and meal plans without interruption until your paid period genuinely ends.

Check your cancellation confirmation email for your exact access end date. Mark this date in your calendar so you know when you will lose access.

What you lose after your access expires

Once your paid period ends, you lose access to all premium features: video workouts, customised meal plans, progress tracking, and any advanced tools. You cannot download or save these materials for offline use after cancellation, so if you want to preserve any meal plans or workout notes, export them before your access date expires.

You will not be charged again after your access period ends, provided you have successfully cancelled.

Refunds: what you can and cannot claim back

Refund eligibility depends on why you are cancelling and when you cancel.

When Mad Muscle will refund you

You are entitled to a refund in these situations: you cancel within 14 days of your purchase (the statutory cooling-off period under Singapore consumer law), you have been charged after requesting cancellation, or the company has failed to deliver the service you paid for. If you meet any of these conditions, contact Mad Muscle immediately with your receipt and cancellation proof to request a refund. Most legitimate fitness services will refund a cancellation made within 14 days of the original purchase without asking questions.

When you likely will not receive a refund

If you cancel after the 14-day window has closed and you have already used the service, you typically cannot claim back money for the current billing period. The logic is that you received the workout and meal plan content during that period, so the company has delivered its obligation. However, if you can demonstrate that the service was genuinely defective (for example, videos did not load, meal plans were incomplete, or workouts caused injury due to poor instruction), you can appeal for a partial refund based on the service failure, not simply because you changed your mind.

Document your experience: if you cancel because workouts were broken or content was missing, take screenshots or note the dates and specific issues, then include this evidence in your refund request to Mad Muscle.

Common mistakes people make when cancelling

Cancelling a subscription sounds simple, but small errors can leave you paying for months longer than necessary. We see this happen repeatedly, and it is frustrating when it is preventable.

Mistake 1: confusing "pause" with "cancel"

Many subscription apps offer a "pause" option that temporarily halts charges. However, pause is not cancellation. If you tap pause, your subscription remains active and charges will restart when your pause period ends, usually after 7 or 30 days. If you genuinely want to stop paying, always select "cancel" or "cancel subscription", never pause.

Mistake 2: cancelling too late in your billing cycle

If your renewal date is on the 15th of each month and you cancel on the 14th, you will still be charged on the 15th because Mad Muscle processes renewals before reading cancellations. Always cancel at least 24 hours before your renewal date. Work backwards from your renewal date immediately, and submit your cancellation request several days early to be safe.

Mistake 3: not saving your cancellation confirmation

After you cancel, the company sends a confirmation email. If you do not save this email or screenshot the confirmation page, you have no proof you cancelled if the company charges you again. Always keep evidence. Forward your confirmation email to yourself or take a screenshot with the date visible.

Mistake 4: cancelling through the app but forgetting about the app store subscription

If you subscribed via Apple App Store or Google Play, cancelling within the Mad Muscle app alone does not cancel your subscription. You must also cancel through your app store account (Apple or Google). Many people cancel one but not the other, then get charged because the app store subscription is still active. Check both places.

Mistake 5: assuming your cancellation is automatic

You might think that requesting a cancellation automatically stops charges, but some companies process cancellation requests with a delay. After you cancel, monitor your payment method for 2 to 3 billing cycles. If you are charged again after cancellation, contact the company immediately with your proof of cancellation and request a refund. At Tocancel, we have helped thousands of consumers recover these erroneous charges by providing clear evidence and escalating to consumer protection authorities when the company refused.

Should you cancel or keep Mad Muscle: a quick decision guide

Before you commit to cancellation, consider these factors.

Contacting Mad Muscle directly: what to include in your cancellation request

If the self-service cancellation methods do not work or you want to cancel by email, you must contact Mad Muscle directly with clear information.

Cancellation contact details for Mad Muscle

Mad Muscle is operated by AmoApps Limited, registered in Cyprus. You can submit your cancellation request to the following contact details:

Company: AmoApps Limited
Jurisdiction: Cyprus
Support email: Check the Mad Muscle website or app for the official support contact; the address typically appears in account settings or the help section

When you contact them, include the following information in your email to ensure your cancellation is processed without delay:

• Your full name exactly as it appears on your Mad Muscle account
• Your email address associated with the subscription
• Your account user ID or phone number (if available)
• Your current billing date and plan type (monthly, quarterly, annual, etc.)
• A clear statement: "I request to cancel my Mad Muscle subscription immediately"
• Your payment method details (the last 4 digits of your card or app store account)
• The date you are sending this email (proof of timing for the cooling-off period if applicable)

Send your cancellation email from the email address linked to your subscription so the company can verify your identity. Keep a copy of your sent email as proof.

Your next steps: cancel confidently with tocancel

You now understand your rights, your cancellation options, and exactly what happens after you cancel Mad Muscle. Your decision to stop paying is valid, and no fitness company should make your cancellation process difficult or deliberately opaque. Singapore consumer law is on your side.

To recap: identify your renewal date, choose your cancellation method (website, Apple, or Google), submit your cancellation request at least 24 hours before renewal, save your confirmation, and monitor your payment method to ensure no further charges appear. If Mad Muscle ignores your cancellation or charges you after you have cancelled, escalate to the Consumers Association of Singapore (CASE) with your evidence.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover erroneous charges by providing clear guidance and evidence-backed advocacy. Visit Tocancel today to find more cancellation guides for other services and to connect with our community of informed consumers. Whether you are cancelling fitness apps, streaming services, or software subscriptions, Tocancel gives you the knowledge and confidence to take control of your money and stop paying for services you no longer use.

Your financial freedom starts with one clear action: cancel now, save immediately, and never pay for something you do not want again.