Cancel Madmuscles: Step-by-Step Guide

How to cancel Madmuscles and reclaim control of your fitness budget

Why you might cancel Madmuscles and what you should know first

Madmuscles is a fitness app that delivers personalised workout routines and nutrition plans based on your goals. You access customised training schedules, meal guidance, and progress tracking through their mobile app or web dashboard. The service operates under AmoApps Limited (registered in Cyprus) and AmoApp Inc. (registered in the USA), but charges you in SGD if you're a Singapore user.

You might be ready to cancel for legitimate reasons: you've reached your fitness goals, found an app that suits you better, hit unexpected financial strain, or simply realised the service no longer serves your needs. Whatever your reason, Tocancel is here to walk you through cancellation with clarity and confidence. Your right to cancel is guaranteed by Singapore law, and the process should not be complicated.

When cancellation makes sense

You should consider cancelling if you're not using the app regularly, if features you paid for aren't delivering results, or if the recurring charges don't align with your current budget. Fitness subscriptions are optional services, not essential utilities, which means you have strong consumer protections when you decide to exit. At Tocancel, we've helped thousands of Singaporean users cancel subscriptions they no longer needed without guilt or delay.

Common reasons users cancel Madmuscles

You might cancel because you've completed a training cycle and want to try a different program. Perhaps you discovered a free alternative or an app with features that better suit your lifestyle. Financial pressure is also a valid reason: if a subscription no longer fits your budget, you have the right to stop paying. Tocancel recognises that circumstances change, and your subscription choices should change with them.

Madmuscles pricing in singapore and your payment options

Understanding what you're currently paying helps you decide whether cancellation is right for you, and it gives you clarity on what refunds you might be entitled to claim.

Current subscription plans and pricing

Madmuscles offers multiple subscription tiers at different price points. The table below reflects current pricing on the Apple App Store (Singapore) and represents the most common options available to Singapore-based users.

If you're on a monthly or quarterly plan, your charges recur automatically every billing cycle unless you cancel before the renewal date. If you purchased lifetime access, your rights differ: you own permanent access, but you can still request to remove the app from your account or close your profile. Tocancel advises all users to check which plan type they're on before initiating cancellation, because your next billing date determines your refund eligibility.

Your consumer rights under singapore law and what they protect

Singapore's Consumer Protection (Fair Trading) Act is your legal foundation for cancellation and refunds. Understanding your rights strengthens your position if Madmuscles refuses your cancellation request or withholds a refund you're entitled to.

What the consumer protection (Fair trading) act guarantees

The Consumer Protection (Fair Trading) Act requires that any digital service you purchase must be of acceptable quality and delivered exactly as advertised. If Madmuscles stops working properly, fails to deliver promised features, or misleads you about what's included in your subscription, you have grounds to request a refund or compensation. This means the app must function without persistent crashes, the meal plans must actually be personalised to your goals, and customer support must respond to reasonable requests.

Additionally, the Infocomm Media Development Authority (IMDA) enforces consumer rights in Singapore and handles complaints when companies fail to comply. If Madmuscles ignores your cancellation request or refuses a legitimate refund, IMDA is the escalation point you can approach. Your legal position is clear: you are entitled to cancel, and the company must process that cancellation within a reasonable timeframe.

Your right to withdraw from digital services

Under Singapore consumer law, you have the right to withdraw from digital service subscriptions within 14 days of purchase, provided you haven't used the service extensively. This "cooling-off period" applies to initial purchases and sometimes to renewals. After 14 days, you can still cancel, but Madmuscles is not required to refund you for the current billing period unless the service fails to meet legal standards. However, this does not lock you in: you retain the right to cancel at any time, and future charges must stop immediately upon cancellation.

This means if you signed up for Madmuscles within the last 14 days and haven't used the app heavily, you can request a full refund under the cooling-off period. If you're beyond 14 days, you can cancel and stop future charges, but a refund for the current period is less certain unless the app is faulty. Tocancel always recommends checking your purchase date and usage history before contacting Madmuscles to cancel.

How to cancel Madmuscles step by step

Your cancellation method depends on where you purchased the app. Follow the steps below based on your purchase platform, and Tocancel will guide you through each one with precision.

Cancelling if you subscribed via the apple app store

1. Open the Apple App Store app on your iPhone, iPad, or iPod Touch.
2. Tap the profile icon in the top right corner of the screen.
   • If you use Face ID or Touch ID, you will be asked to authenticate first.
3. Select "Subscriptions" from the menu that appears.
4. Find "Madmuscles" in your active subscriptions list and tap it.
   • If you don't see it, swipe to the "Expired" tab to check past subscriptions.
5. Tap "Cancel Subscription" or "Delete Subscription" (wording varies by iOS version).
   • You may see a confirmation message offering you a discount to stay; you can safely ignore this.
6. Confirm your cancellation by tapping "Confirm" when prompted.
   • Apple will send you a confirmation email to your registered Apple ID address.

Your subscription will remain active until the end of your current billing cycle, then it will stop automatically. You will not be charged again after this date. If you need to cancel immediately and want a refund for the current period, contact Apple Support directly via the App Store and explain that the app is not delivering promised features.

Cancelling if you subscribed via google play

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner and select "Manage your Google Account".
3. Go to the "Payments and subscriptions" tab.
4. Tap "Subscriptions" to view all active subscriptions.
   • You may need to scroll down to find Madmuscles if you have multiple subscriptions.
5. Select "Madmuscles" from the list.
6. Tap "Cancel subscription" and confirm your choice by tapping "Yes, cancel" when prompted.
   • Google will send you a confirmation email within minutes.

Your subscription will remain active through the end of your current billing period, after which no further charges will occur. If you want to cancel immediately and claim a refund under the cooling-off period or due to service failure, contact Google Play Support and reference your account details and reason for cancellation.

Cancelling if you subscribed via the Madmuscles website

1. Visit the official Madmuscles website and log in to your account using your email and password.
   • If you don't have a password or cannot remember it, use the "Forgot Password" link to reset it.
2. Navigate to your "Account Settings" or "Billing" section (location varies by app update).
   • This is usually found under a profile menu or settings icon.
3. Find your active subscription in the "Subscriptions" or "Billing History" area.
4. Look for a "Cancel Subscription" or "Manage Subscription" button and click it.
   • The app may display a final retention offer or discount; you can disregard this.
5. Confirm your cancellation by clicking the final confirmation button.
   • You should receive a cancellation confirmation email within 24 hours.

If the Madmuscles website does not display a cancellation option in your account settings, contact their support team directly via email or in-app support and request cancellation. This is a red flag that warrants escalation to Tocancel or IMDA if the company does not respond within 5 business days.

What happens after you cancel Madmuscles

Cancellation does not mean you lose access immediately. Here is what you should expect in the days and weeks following your cancellation request.

Your access during the notice period

After you cancel, your account will remain active until the end of your current billing cycle. This means if your next charge date is in 10 days, you retain full app access for those 10 days. You can continue to use all features, download your meal plans, and track your progress until the final day. This is standard practice and protects both you and the company.

After your billing cycle ends

Once your subscription expires, you will lose access to premium features. The app may allow you to view your past workout history and progress data, but you will not be able to access new meal plans or adaptive workout routines. You can reinstall the app on your device if you want to preserve your profile for future re-subscription. All your personal data remains on Madmuscles' servers unless you request account deletion.

Confirming cancellation with your payment method

Check your payment method (credit card, debit card, or digital wallet) in the days following your cancellation. You should not see a charge from Madmuscles on your next billing date. If a charge appears, contact Tocancel immediately or escalate to your bank and request a chargeback under the basis that you cancelled the subscription and did not authorise the charge. Your bank can reverse unauthorised recurring charges within 60 to 90 days, depending on your card issuer.

Requesting a refund after cancellation

A refund is not guaranteed for every cancellation, but you have clear rights under Singapore law in specific situations. Tocancel advises you to understand when you can claim a refund and how to request one properly.

When you are entitled to a refund

You can claim a refund if you cancel within 14 days of purchase and have not used the service extensively. This cooling-off period is your strongest legal position. You can also claim a refund if the app is faulty, crashes persistently, fails to deliver promised features, or is not fit for the purpose it was advertised for. For example, if personalised meal plans are not actually personalised, or if the workout routines do not adjust to your fitness level as promised, you have grounds for a refund.

If you cancel after 14 days and the app is functioning as advertised, Madmuscles is not legally required to refund you for the current billing period. However, you can still request a refund by explaining your circumstances to customer support, and many companies will honour partial refunds if you have used less than 50% of the billing cycle. Tocancel recommends always asking, because the worst response is "no", and companies often say yes to retain customer goodwill.

How to request a refund from Madmuscles

1. Contact Madmuscles customer support via their in-app support chat or official email address.
   • Be specific: state your cancellation date, your reason, and whether you believe you qualify for a refund under the 14-day cooling-off period or due to service failure.
2. Provide evidence if claiming the app is faulty: take screenshots of crashes, error messages, or features that don't work as advertised.
   • Include your account email, subscription plan name, and transaction ID (found in your app store receipt).
3. Allow 5 to 7 business days for Madmuscles to respond and process the refund request.
   • If they refuse or don't respond, escalate to your app store (Apple or Google) or your bank.
4. If Madmuscles declines your refund request unfairly, contact the Infocomm Media Development Authority (IMDA) via their consumer complaints portal at imda.gov.sg. Provide your email trail and explain why you believe the refusal breaches the Consumer Protection (Fair Trading) Act.

Your legal position is strong if you act within 14 days or can prove the app failed to meet legal standards. Tocancel has supported consumers who successfully recovered refunds from fitness apps by documenting their complaints clearly and escalating to IMDA when necessary.

Common mistakes to avoid when cancelling Madmuscles

Cancellation can feel stressful, especially if you're frustrated with the service or worried about losing access too quickly. Here are the pitfalls that trap consumers, and how you can sidestep them.

Mistake 1: deleting the app without cancelling your subscription

Simply removing the Madmuscles app from your phone does not cancel your subscription or stop your recurring charges. Your subscription remains active on the app store's servers, and you will be charged on your next billing date. You must cancel the subscription itself through your app store account or the Madmuscles website. Tocancel strongly advises confirming cancellation via email before you delete the app from your device.

Mistake 2: missing the deadline for the 14-day cooling-off period

The 14-day cooling-off period for refunds begins on the purchase date, not on the date you first use the app. If you signed up on 1 January, your cooling-off period ends on 14 January, regardless of whether you opened the app on day one or day thirteen. Mark your calendar, because once day 14 passes, your refund rights weaken unless you can prove the app is faulty. Tocancel recommends taking a screenshot of your purchase receipt and the purchase date so you have evidence of when your cooling-off period expires.

Mistake 3: not saving your cancellation confirmation

After you cancel, save the confirmation email from Apple, Google, or Madmuscles. If a charge appears on your account after cancellation, this email is your proof that you cancelled in time. Without it, your bank may side with Madmuscles in a dispute. Tocancel advises creating a folder in your email for cancellation confirmations so you can retrieve them easily if needed.

Mistake 4: assuming contact information is easy to find

If you need to escalate a complaint about Madmuscles and they don't respond to in-app support, finding their contact details can be difficult. The company operates under AmoApps Limited (Cyprus) and AmoApp Inc. (USA), but neither address is prominently displayed in the app. Tocancel recommends screenshotting the company registration details now, before you need them, so you have a fallback contact point if customer support becomes unresponsive.

Checklist for cancelling Madmuscles

Use this step-by-step checklist to ensure you don't miss any critical actions before, during, or after cancellation.

What to do if Madmuscles refuses your cancellation or refund request

Most cancellations proceed smoothly, but if Madmuscles ignores your request or denies a refund you believe you're entitled to, you have escalation options backed by Singapore law.

Step 1: send a formal written request

If in-app support doesn't respond within 5 business days, email Madmuscles' parent companies directly. Address your email to:

• AmoApps Limited (Cyprus) for the Madmuscles app and web platform
• AmoApp Inc. (USA) as the alternative contact

In your email, state your account email address, subscription details, cancellation request date, the reason you're cancelling, and any refund claim with supporting evidence. Keep the tone professional and factual. Request a response within 10 business days. Tocancel recommends sending this email via registered email or keeping a read receipt for proof of delivery.

Step 2: file a complaint with IMDA

If Madmuscles does not respond or refuses your cancellation unfairly, escalate to the Infocomm Media Development Authority (IMDA). IMDA is Singapore's regulator for consumer complaints about digital services. You can file a complaint at imda.gov.sg or contact them directly. Provide copies of your emails, cancellation confirmations, payment receipts, and an explanation of why you believe Madmuscles is breaching the Consumer Protection (Fair Trading) Act. IMDA has the authority to compel companies to process refunds and cancel subscriptions if they find a violation.

Step 3: request a chargeback from your payment provider

If charges appear after you cancelled, contact your bank or credit card issuer and request a chargeback. Explain that you cancelled the subscription and did not authorise the charge. Provide your cancellation confirmation as evidence. Your bank can typically reverse charges within 60 to 90 days of the disputed transaction. This is your final safety net if Madmuscles continues to bill you unlawfully.

Summary and your next steps

Cancelling Madmuscles is your right, and Singapore law protects you at every stage of the process. Whether you cancel via Apple App Store, Google Play, or the Madmuscles website, the steps are straightforward and the timelines are clear. You retain full access until your current billing cycle ends, and you have a strong case for a refund within 14 days of purchase or if the app fails to meet legal standards.

The key is acting decisively: check your next billing date, cancel via the correct platform, save your confirmation, and escalate to IMDA if the company doesn't honour your request within 10 business days. Tocancel has helped thousands of consumers cancel unwanted subscriptions by walking them through exactly these steps, and we're here to support you if you need guidance at any stage.

If you're ready to cancel, follow the step-by-step instructions above for your platform (Apple, Google, or web). If you encounter resistance from Madmuscles or need help drafting a complaint to IMDA, Tocancel remains your trusted resource for consumer advocacy and cancellation support. Your money is yours to keep, and your subscription choices are yours alone to make.

Contact details for Madmuscles and regulatory authorities

Use these contact points if you need to escalate a cancellation dispute or file a formal complaint.

Madmuscles parent company addresses

• AmoApps Limited: Registered in Cyprus (check the Madmuscles app terms of service or privacy policy for the full registered address)
• AmoApp Inc.: Registered in the USA (check the Madmuscles app terms of service or privacy policy for the full registered address)

Singapore consumer protection authorities

• Infocomm Media Development Authority (IMDA): File complaints at imda.gov.sg or contact their consumer complaints hotline for assistance with unfair trading practices or subscription disputes
• Your bank or credit card issuer: Contact them directly if you need to dispute a charge or request a chargeback after cancellation

Tocancel remains your partner in navigating cancellations with confidence and protecting your consumer rights under Singapore law. Whether you're cancelling today or planning to do so soon, we're here to ensure you take the right steps and achieve the outcome you deserve.