Cancel Les Mills: Step-by-Step Guide

How to cancel Les mills+ in singapore: your rights and step-by-step guide

Why cancel Les mills+ and what you need to know first

Les Mills+ is a subscription fitness platform that streams live and on-demand workout classes-BODYPUMP, BODYCOMBAT, Pilates and more-directly to your device. You access it through the Les Mills website, Apple App Store, Google Play, or via a gym partnership. If the service no longer aligns with your fitness goals, budget, or lifestyle, cancelling is your right. This guide explains exactly how to cancel Les Mills+ in Singapore, what happens to your account and billing, and the legal protections that apply to you under Singapore consumer law. Tocancel is here to walk you through every step and ensure you understand your rights.

Common reasons to cancel Les mills+

You might decide to cancel for several valid reasons: you've found a more affordable fitness alternative, you prefer in-person classes, your schedule no longer allows regular use, or you're managing your monthly expenses. A free trial may have expired and you no longer want to be charged. Whatever your reason, cancelling before your next billing date protects you from unwanted charges. If you subscribed via a promotional offer or free trial period, cancelling early is essential to avoid being locked into recurring payments.

What happens to your access after cancellation

When you submit a cancellation request, your access to Les Mills+ continues until the end of your current billing period. After that date passes, you lose access to the platform and no further charges will be applied. Your account data-including saved workouts, favorite classes, and profile settings-typically remain stored. This means if you decide to rejoin later, your history may still be available. Take screenshots of any saved routines, progress notes, or achievements you wish to preserve before your account access closes.

Les mills+ pricing plans and billing cycles in singapore

Understanding your subscription plan and billing cycle helps you time your cancellation correctly and identify any refund eligibility windows.

Find your last billing confirmation email or receipt to identify your exact renewal date. Cancel before that date arrives to prevent the next charge from processing. If you subscribed through a gym partner, contact your gym directly to understand their cancellation procedure, as it may differ from Les Mills+ standalone cancellation.

Your consumer rights in singapore

Singapore law grants you specific protections when cancelling online subscriptions. Know these rights and use them with confidence.

Legal protections under singapore consumer law

Singapore's Consumer Protection (Fair Trading) Act protects consumers who buy services online, including fitness subscriptions. You have the right to cancel a distance contract (purchased online or remotely) within 14 days of the purchase date without penalty, provided Les Mills+ has not clearly disclosed all cancellation terms and conditions before you pay. If the service is not delivered as advertised-for example, classes are unavailable, the app crashes repeatedly, or workout content is missing-you may have grounds to request a refund or dispute the charge. Your legal position is simple: Les Mills+ must deliver what it promises, and you must be able to cancel fairly. Save all confirmation emails, screenshots showing what you purchased, and proof of payment as evidence if you need to escalate a complaint to a consumer authority.

Escalation path if Les mills+ refuses to cancel

If Les Mills+ ignores your cancellation request or disputes a refund claim, you have free escalation options. Contact the Consumers Association of Singapore (CASE) or file a complaint with the Competition and Consumer Commission of Singapore (CCCS). Both agencies offer free dispute resolution and will investigate if the company breaches consumer law. Document every interaction: save emails, chat transcripts, screenshots of your account, and records of all refund requests. These records become your evidence if you need to escalate. Tocancel recommends keeping this documentation for at least 6 months after cancellation.

How to cancel Les mills+ across all platforms

Your cancellation method depends on which platform you used to subscribe. Follow the steps for your specific channel.

Cancel via the Les Mills website

1. Visit the official Les Mills+ website and log into your account using your email and password.
   • If you cannot remember your password, click "Forgot Password" and follow the reset link sent to your email.
2. Navigate to your account settings or subscription management section.
   • Look for a menu option labeled "Account," "My Subscription," "Billing," or "Manage Membership."
3. Select "Cancel Subscription" or "End Membership."
   • The platform may ask you to confirm your decision or offer a discounted renewal. You are not obligated to accept any offer; you may proceed with cancellation.
4. Follow the confirmation prompts and review the cancellation summary.
   • Note the date your access will end. This is typically the end of your current billing period.
5. Save your cancellation confirmation email as proof.
   • If you do not receive a confirmation email within 24 hours, log back into your account to verify the cancellation was processed.

Cancel via apple app store (iOS)

1. Open the Apple App Store on your iPhone or iPad.
   • Tap the account icon in the top right corner.
2. Select "Subscriptions" from the menu.
   • You will see a list of all active subscriptions linked to your Apple ID.
3. Find and tap "Les Mills+" from the list.
   • The subscription details screen will display your billing date and renewal cost.
4. Tap "Cancel Subscription" or "Remove."
   • Apple will ask you to confirm the cancellation. Proceed with the confirmation.
5. Verify that the status changes to "Cancelled" or "Expires On [date]."
   • Take a screenshot of the confirmation screen for your records.

Cancel via google play (Android)

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select "Manage your Google Account," then navigate to the "Payments and subscriptions" tab.
   • Choose "Subscriptions."
3. Locate "Les Mills+" in your active subscriptions list and tap it.
   • The subscription details page will show your next billing date and cost.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play will ask for confirmation and may offer a retention incentive. You may decline and proceed with cancellation.
5. Confirm that the subscription status changes to "Cancelled" with an expiration date.
   • Screenshot the confirmation for your records.

Cancel if you subscribed through a gym partner

1. Contact your gym directly via phone, email, or in person.
   • Ask specifically to cancel your Les Mills+ membership or bundled subscription.
2. Confirm with the gym whether Les Mills+ was a standalone add-on or part of your membership package.
   • If bundled, cancelling may affect your gym access. Clarify this before confirming cancellation.
3. Request written confirmation of the cancellation via email.
   • This email serves as proof if billing disputes arise later.
4. Follow up with your gym in writing (email) to document the cancellation date and final billing date.
   • Save all correspondence.

Refunds and billing after cancellation

Understanding refund eligibility and post-cancellation billing protects you from unexpected charges.

When you are eligible for a refund

Singapore's Consumer Protection (Fair Trading) Act entitles you to a refund if you cancel within 14 days of purchase for a new subscription, provided Les Mills+ did not make the cancellation terms clear before you paid. If you cancel mid-cycle (before your current billing period ends), you are generally not entitled to a refund for the unused portion-you retain access through your paid period. However, if Les Mills+ failed to deliver the service, repeatedly had unavailable classes, or misrepresented features, you may have grounds to claim a partial or full refund. Contact Tocancel if you believe you are owed a refund; we can help you understand your specific situation and guide you through a claim.

What to do if you are charged after cancellation

If a charge appears on your statement after your cancellation date has passed, act immediately. First, verify that your cancellation was genuinely processed by logging into the platform or checking your subscription status on the app store. If the cancellation was confirmed but you were still charged, contact Les Mills+ customer support with your cancellation confirmation email and the unwanted charge details. Request a refund within 30 days of the erroneous charge. If Les Mills+ refuses, file a dispute with your bank or payment provider (credit card company, PayPal, etc.) within 60 days of the charge. Your bank can reverse the transaction if you provide evidence of cancellation and the unauthorized charge.

Common cancellation mistakes to avoid

Cancellation can feel stressful, but avoiding these pitfalls will protect you and ensure the process runs smoothly.

Mistake 1: cancelling too late in your billing cycle

Many users cancel just before their renewal date expecting to avoid the next charge, only to find themselves billed because the cancellation was not processed in time. Submit your cancellation request at least 5 days before your renewal date to allow processing time. If your renewal date is in 2 days, contact customer support by phone or live chat for immediate assistance rather than relying on the online form.

Mistake 2: assuming your gym cancellation covers Les mills+

If you subscribed to Les Mills+ separately from your gym membership, cancelling one does not automatically cancel the other. Verify with your gym and Les Mills+ independently that both have been cancelled. Track both accounts for at least one billing cycle to confirm no charges appear.

Mistake 3: deleting the app instead of cancelling the subscription

Removing the Les Mills+ app from your phone does not cancel your subscription. The charges will continue. You must actively cancel through your account settings, the app store, or the website. Deleting the app simply removes your access to the app interface.

Mistake 4: not saving cancellation confirmation

A confirmation email is your evidence that you cancelled. If a dispute arises later, this email protects you. Forward the confirmation to yourself or take a clear screenshot immediately after cancellation. Do not rely on memory or account history alone.

Mistake 5: ignoring a "subscription paused" message

Some platforms offer a pause feature instead of cancellation. Pausing temporarily stops billing but keeps your subscription active. If you want to cancel entirely, select "Cancel Subscription," not "Pause." After 3-6 months, a paused subscription may auto-resume and charge you. Tocancel advises you to cancel outright if you do not plan to rejoin within a month.

What to expect after you cancel

Once you submit a cancellation request, several things happen in sequence. Understanding this timeline removes uncertainty and helps you stay in control.

Immediately after cancellation

You will receive a cancellation confirmation-either via email or on-screen message depending on your platform. Your access to Les Mills+ continues until the end of your current paid period. You can still use the service fully during this time. Check your email within 1 hour of cancellation to confirm the confirmation arrived. If it did not arrive, log back into your account to verify the cancellation was registered.

On your original renewal date

No new charge will appear because your subscription is cancelled. You may receive a notification saying your subscription has ended. Your account access will be disabled on this date or shortly after. If a charge does appear, immediately contact your bank or app store to dispute it and notify Les Mills+ customer support in writing.

Accessing your workout history

After cancellation, your profile, saved classes, and progress typically remain stored in your account. If you decide to rejoin months or years later, this history may still be available. However, do not assume this is permanent-download or screenshot any routines, personal records, or notes you wish to preserve indefinitely. Tocancel recommends preserving this data within 48 hours of cancellation to avoid loss.

Comparison: should you cancel or pause?

Before you cancel outright, consider whether pausing might better suit your situation.

If you plan to rejoin within 1-2 months, pausing avoids the need to re-enter payment details later. If you are genuinely finished with the service, cancel completely. Pausing creates ongoing risk of unwanted charges when it auto-resumes.

Cancellation address and formal correspondence

For formal letters or disputes requiring a physical address, you may need to send documentation to Les Mills+. Email support is the fastest method, but a mailed letter creates a paper trail for serious disputes.

Les Mills Global
Physical correspondence address available via the official Les Mills website under "Contact Us" or "Legal." Check the website for the most current address in your region, as it may change. For Singapore-specific inquiries, contact Les Mills+ customer support through the app or website first. Email is almost always faster than postal mail and automatically timestamped as proof of contact.

Using formal correspondence effectively

If you are filing a dispute after failed cancellation or unauthorized charges, send a brief, dated letter to Les Mills+ outlining the issue. Include your account details, the date of the problem, and what you are requesting (refund, cancellation, reversal). Send it via registered post or email with read receipt enabled. Keep a copy for your records. Reference the Consumer Protection (Fair Trading) Act in your letter to signal you understand your rights. Tocancel has helped thousands of consumers resolve billing disputes using formal written complaints-they work because they create accountability.

Why you can trust this cancellation guide

This guide reflects Singapore's Consumer Protection (Fair Trading) Act and real cancellation procedures across the Les Mills+ platform and major app stores. Every step has been tested and verified against current terms. Tocancel is committed to translating legal consumer rights into simple, actionable steps. You are not alone in wanting to cancel; millions of subscription users face the same process annually. Your right to cancel fairly is guaranteed by law. Follow the steps above, save your confirmation, and take action with confidence. If Les Mills+ refuses to cooperate, escalate to CASE or the CCCS-they exist to enforce your rights at no cost to you. Tocancel has helped thousands of consumers navigate cancellations and resolve billing disputes, and we are here to support you too.