Cancel Les Mills: Step-by-Step Guide

How to cancel Les Mills On Demand in singapore and take back control of your fitness journey

What Les Mills On Demand is and why cancellation matters

Les Mills On Demand is a subscription-based streaming fitness service that delivers live and on-demand workout classes directly to your home across web browsers, mobile apps and smart devices. You access a library of instructor-led classes spanning HIIT (high-intensity interval training), strength training, cardio workouts and yoga sessions, each ranging from 30 to 55 minutes. The flexibility to exercise whenever suits your schedule is the core appeal - whether that's early morning or late evening, weekday or weekend.

However, a fitness subscription isn't right for everyone. You might cancel because you've returned to a gym, prefer in-person training with a coach, found a cheaper alternative, experienced a change in your fitness goals, or simply aren't using the service enough to justify the ongoing cost. Whatever your reason, Tocancel is here to walk you through the cancellation process step by step, ensuring you understand your consumer rights and take confident action.

Understanding your subscription and how you signed up

Les Mills On Demand is available in Singapore, but the way you purchased your subscription directly affects how you cancel it. You may have signed up through the official Les Mills website, via Apple's App Store, through Google Play Store, or via a gym or fitness club partner. Each purchase method requires a different cancellation approach, which is why identifying where you subscribed is your first critical step. This means you'll need to locate your original purchase confirmation email or log into the platform where you signed up before you proceed.

Your consumer rights when cancelling fitness subscriptions in singapore

Singapore's consumer protection framework gives you clear rights when cancelling digital subscriptions - and understanding these rights empowers you to challenge any unfair cancellation practices.

Protection under the consumer protection (Fair trading) act

The Consumer Protection (Fair Trading) Act is your legal shield when cancelling Les Mills On Demand. This law requires subscription services to be transparent about renewal terms, charges and cancellation methods before you commit. If Les Mills On Demand fails to make cancellation clear, hides the cancellation option in the settings, or makes the process deliberately confusing, you have grounds to escalate a complaint to the Consumers Association of Singapore (CASE), the national consumer authority.

Your legal position is clear: you have the right to cancel without penalty once you fully understand the terms of the subscription. If you were charged after submitting a cancellation request, or if the service failed to honour your cancellation within a reasonable timeframe (typically 5 to 7 working days), you can request a refund based on breach of fair trading obligations. This means you're protected even if the company claims "system delays" or disputes your cancellation.

Your free trial rights and protection

Les Mills On Demand typically offers a 14-day free trial for new subscribers. Singapore's consumer protection framework requires the company to honour trial cancellations clearly and without hidden fees or surprise charges after the trial period ends. You must cancel at least 24 hours before your trial period expires to avoid being charged for the first month. After your trial ends and you've been charged, your consumer rights shift from trial protection to subscription protection under the Fair Trading Act. This timing distinction matters significantly, which is why marking your trial end date in your calendar is a practical step that protects you.

How to cancel Les Mills On Demand by platform

Your cancellation method depends on where you originally subscribed. Tocancel recommends identifying your subscription source first, then following the relevant platform-specific steps below to ensure your cancellation is processed correctly.

Cancel through the official Les Mills website

If you subscribed directly via the Les Mills+ website (not through an app store or gym partner), follow these steps to cancel your account immediately.

1. Visit the official Les Mills On Demand website and sign in using your registered email address and password.
   • If you've forgotten your password, click the "Forgot Password" link, check your email for the reset link, and create a new password before proceeding.
2. Navigate to your account dashboard and locate your account settings section.
   • This is typically found in the top-right corner of your screen, beneath your profile name or avatar icon.
3. Select "Subscription Details" or "Manage Subscription" from the menu options.
   • This section displays your current plan name, next billing date and subscription renewal information.
4. Click the "Cancel Subscription" button clearly displayed on the subscription management page.
   • You may see retention offers or a survey asking why you're leaving - these are optional and do not affect your cancellation.
5. Review the cancellation summary, which shows your final billing date and when your access will end.
   • Confirm that the final date matches your expectations before proceeding to the next step.
6. Click "Confirm Cancellation" to finalise the process and receive a cancellation confirmation email within 24 hours.
   • Save this email as proof of cancellation for your records - you may need it if a dispute arises.

Your account will remain active until the end of your current billing cycle, which means you retain full access to all classes and content until that date. After the final billing date passes, your account will be deactivated and you will no longer be charged.

Cancel your apple app store subscription

If you subscribed through Apple's App Store (on iPhone, iPad or Mac), you must cancel through Apple's own system, not through the Les Mills app itself.

1. Open the Apple App Store app on your iPhone, iPad or Mac device.
   • Tap the account icon (your profile picture) in the top-right corner of the App Store home screen.
2. Select "Subscriptions" from the account menu.
   • You will see a list of all active subscriptions linked to your Apple ID.
3. Find and tap "Les Mills On Demand" in your subscriptions list.
   • If you don't see it, scroll down to ensure you're viewing all active subscriptions.
4. Tap "Cancel Subscription" at the bottom of the Les Mills On Demand subscription details page.
   • Apple will ask you to confirm your cancellation reason - this is optional feedback only.
5. Confirm the cancellation by tapping the final "Confirm" button.
   • Apple will send you a cancellation confirmation email to your registered Apple ID email address within a few minutes.

Your access continues until the end of your current billing period, after which Apple will no longer charge you. Tocancel advises saving the confirmation email for your records.

Cancel your google play store subscription

If you subscribed through Google Play Store (on Android devices), you must cancel through Google's system rather than the Les Mills app.

1. Open the Google Play Store app on your Android device or visit play.google.com in your web browser.
   • On your Android device, tap the profile icon in the top-right corner of the home screen.
2. Select "Manage my subscriptions" or "Subscriptions" from the menu.
   • You will see a complete list of all active subscriptions tied to your Google account.
3. Tap on "Les Mills On Demand" in your active subscriptions list.
   • If you don't see it immediately, check that you're viewing "Active" subscriptions, not archived ones.
4. Tap "Cancel subscription" and confirm your cancellation reason (optional feedback only).
   • Google will display your final billing date and access end date clearly.
5. Tap "Yes, cancel subscription" to complete the cancellation.
   • Google will send a confirmation email to your registered Google account email address shortly after.

Your subscription access remains active through your final billing date, after which Google will stop charging you and your account will deactivate.

Cancel a subscription through a gym or fitness club partner

If your Les Mills On Demand subscription was bundled with or purchased through a gym membership or fitness club, you must contact that organisation directly to cancel - not Les Mills itself.

1. Locate your gym or fitness club contact information from your membership agreement or invoice.
   • Check your email for any membership welcome documents that include customer support contact details.
2. Contact your gym's customer service team via phone, email or in-person visit.
   • Tell them you wish to cancel your Les Mills On Demand subscription included in your membership.
3. Ask the gym to provide written confirmation of your cancellation request and its effective date.
   • This written confirmation protects you if billing disputes arise later.
4. Request clarification on whether cancelling Les Mills On Demand affects your gym membership itself.
   • Some gyms bundle the service into the membership fee, while others charge separately - this distinction affects your billing.
5. Follow up in writing (email) with the gym to confirm the cancellation was processed within 5 working days.
   • Keep copies of all correspondence as evidence of your cancellation request.

Partner cancellations can take longer to process because the gym acts as an intermediary. Tocancel recommends requesting written confirmation to protect yourself against unexpected charges.

Les Mills On Demand pricing and billing in singapore

Understanding what you're paying helps you determine whether cancellation makes financial sense.

Prices vary slightly depending on when you subscribed and any promotional offers applied. Check your most recent invoice in your account settings to confirm your exact monthly charge. If you're on an annual plan and cancel within the first 30 days, you may be eligible for a full refund under the Consumer Protection (Fair Trading) Act, though this depends on Les Mills' stated cancellation policy at the time of purchase.

What happens after you cancel your subscription

Understanding what to expect after cancellation removes anxiety and helps you verify the process worked correctly.

Your access timeline after cancellation

Once you submit a valid cancellation request, your account enters a "cancelled" state but remains accessible for the remainder of your paid billing period. For example, if you cancel on the 15th of the month and your next billing date is the 30th, you retain full access to all Les Mills On Demand classes, downloads and features until the 30th. After that final date passes, your login will no longer work and you will not be charged again. Tocancel advises taking note of your final access date so you can plan your last workouts accordingly.

Verification and refund eligibility

After cancellation, check your email within 24 hours for a cancellation confirmation message from Les Mills, Apple, Google or your gym partner (depending on your subscription source). This email confirms the cancellation was successfully processed and states your final access date and final billing date clearly. If you don't receive confirmation within 24 hours, log back into your account to verify the cancellation status - sometimes confirmation emails land in spam folders.

Refund eligibility depends on your specific situation. If you cancel during your 14-day free trial before any charge occurs, no refund is needed. If you were charged and then cancelled within 7 days, you may qualify for a refund under cooling-off rights, though these apply primarily to annual upfront payments. If you cancel mid-month after being charged, your remaining access through the end of your billing cycle is your "refund" in practice. If you believe you were wrongly charged after cancellation, you can dispute the charge with your bank or payment provider, or escalate to the Consumers Association of Singapore.

Common mistakes to avoid when cancelling

Cancelling a subscription should be straightforward, but many people make costly errors that result in unexpected charges or access issues.

Mistake 1: cancelling the app instead of the subscription

Deleting the Les Mills On Demand app from your phone does NOT cancel your subscription. Many subscribers believe uninstalling the app stops the charges - it doesn't. The app is merely the interface; your subscription remains active on the platform where you purchased it (Les Mills website, Apple, Google or your gym). You must follow the platform-specific cancellation steps above, not simply delete the app. Tocancel strongly recommends cancelling your subscription first, then deleting the app afterwards if you wish.

Mistake 2: missing your trial end date

Les Mills On Demand free trials typically expire after exactly 14 days. If you don't cancel at least 24 hours before this date, your first month's charge will process automatically. Mark your trial end date in your calendar and set a phone reminder for two days before to ensure you cancel in time if you decide not to continue. This simple step saves you from unexpected charges on a service you didn't intend to keep.

Mistake 3: assuming cancellation worked without confirmation

Never assume your cancellation was processed just because you clicked "cancel" on the screen. Always wait for and save the confirmation email from your subscription provider. If you don't receive it within 24 hours, log back into your account or contact customer support to verify the status. Relying on assumption has led many consumers to discover unwanted charges weeks later. Tocancel advises treating the confirmation email as your legal proof of cancellation.

Mistake 4: cancelling through the wrong platform

If you subscribed through Apple's App Store but try to cancel through the Les Mills website, your cancellation won't go through because the subscription is managed by Apple, not Les Mills directly. The same applies if you subscribed through Google Play or a gym partner. Each platform requires cancellation through its own system. This is why identifying your subscription source before you start is so critical - it ensures your cancellation request reaches the right organisation.

Comparison of cancellation methods by subscription source

This table summarises cancellation timelines, refund eligibility and contact requirements for each subscription source.

Website cancellations are fastest because they're immediate and self-service. App store cancellations are similarly fast but depend on Apple or Google's processing. Gym partner cancellations take longer because a human must process the request, which is why written confirmation protects you.

If Les Mills On Demand refuses to cancel or keeps charging you

Sometimes companies ignore cancellation requests or continue charging after you've cancelled. Tocancel empowers you to take firm action when this happens.

Step 1: gather evidence of your cancellation request

Collect all documentation proving you submitted a valid cancellation request: the confirmation email from Les Mills, Apple, Google or your gym; screenshots of your account settings showing "cancelled" status; and copies of any support messages you sent. This evidence is your legal protection if you later need to dispute a charge with your bank or escalate to the Consumers Association of Singapore.

Step 2: contact customer support in writing

If you were charged after cancellation, send a formal email to Les Mills customer support (or your gym's billing department if you subscribed through a partner). Describe the issue clearly: state the date you cancelled, reference your cancellation confirmation number if you have one, and request an immediate refund of the wrongful charge. Keep your tone professional and factual. Request a response within 7 working days. Save copies of all correspondence.

Step 3: dispute the charge with your bank or payment provider

If Les Mills does not refund the wrongful charge within 14 days, contact your bank or credit card provider and file a dispute. Tell your bank that you cancelled the subscription on a specific date and were charged after the cancellation was confirmed. Provide your bank with the cancellation confirmation email as evidence. Your bank can reverse the charge and pressure Les Mills to refund you. This is a powerful consumer protection tool that works effectively when companies ignore refund requests.

Step 4: escalate to the consumers association of singapore

If your bank dispute fails or Les Mills refuses to engage, lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE is the national consumer authority with enforcement power over unfair trading practices. You can file a complaint online at case.org.sg describing your cancellation and the wrongful charges. CASE will investigate and may compel Les Mills to refund you or take enforcement action if the company is breaching the Consumer Protection (Fair Trading) Act. Tocancel recommends CASE escalation as your final step - it has a strong track record of resolving subscription disputes in consumers' favour.

Why should you cancel with tocancel's guidance

Cancelling alone can feel confusing, especially when different subscription sources require different processes. Tocancel has helped thousands of consumers cancel fitness subscriptions, app subscriptions and digital services with confidence by breaking down each step clearly and explaining their consumer rights upfront. Our guidance removes ambiguity, protects you from common mistakes, and ensures your cancellation is processed correctly the first time. Whether you're cancelling because you've found a cheaper alternative, returned to a gym, or simply lost interest, Tocancel gives you the knowledge and confidence to take action immediately.

Where to contact Les Mills On Demand if you need support

Although cancellations in Singapore are primarily handled through self-service online platforms (your account on the Les Mills website, or your Apple/Google account settings), you may need to contact customer support if you encounter technical issues or have questions about your cancellation.

No single physical address in Singapore handles Les Mills On Demand cancellations directly; the company manages subscriptions digitally through its online platforms and payment processors. This is why using the self-service cancellation methods above is your fastest and most reliable option. If you subscribe through a gym partner, contact that gym's customer service team directly - they manage the cancellation on your behalf.

Cancelling your Les Mills On Demand subscription is a straightforward process when you know which platform to use and understand your consumer rights. You have clear legal protections under Singapore's Consumer Protection (Fair Trading) Act, and you can escalate to the Consumers Association of Singapore if the company refuses to honour your cancellation or continues charging you after you've cancelled. Tocancel has guided thousands of consumers through this exact process, empowering them to take control of their subscriptions and reclaim their money. Use the platform-specific steps above, save your confirmation email, and you'll be cancellation-ready today.