Cancel Les Mills On Demand: Step-by-Step Guide

How to cancel Les Mills On Demand in south africa and reclaim your money

Why you should cancel Les Mills On Demand if it's not serving you

Every month your subscription continues, money leaves your account whether you're using it or not. If Les Mills On Demand no longer fits your fitness routine, your budget or your priorities, cancellation is your right and your best financial move. Tocancel recognises that subscription fatigue is real, and you deserve clarity on how to take back control of your spending.

Subscription services depend on customers staying subscribed through habit rather than active choice. In South Africa, LES MILLS+ costs between R59 and R99 per month depending on your payment method and current promotions. Over 12 months, an unused subscription drains between R700 and R1,188 from your household budget. That money could pay for groceries, transport, or emergency savings instead.

Your decision to cancel is valid, straightforward and entirely within your consumer rights under South African law.

Who Les Mills On Demand suits (and who it doesn't)

LES MILLS+ is a subscription streaming service delivering live and on-demand fitness classes to your phone, tablet, web browser or smart TV. The platform offers HIIT workouts, strength training, yoga, dance cardio and specialised fitness programmes, refreshed regularly and available offline for download.

This service works well for home-based fitness enthusiasts who value guided, structured workouts without gym membership commitment. However, if your circumstances have changed, your exercise habits have stalled or you've switched to another fitness platform, continuing to pay serves no purpose. Tocancel helps you recognise when it's time to act.

Common reasons you're cancelling

You might cancel because you're not using the service, your fitness goals have shifted, you've joined a gym instead, budget pressures are tightening or you've discovered a cheaper alternative. None of these reasons require guilt or explanation. Tocancel empowers you to cancel confidently, knowing your decision is sound.

Your consumer rights and what they mean for you

South Africa's Consumer Protection Act (CPA) 2008 protects your right to cancel subscription services fairly and transparently.

Under the CPA, you have the right to clear, accurate information about your subscription terms before you pay. You also have the right to cancel without penalty if the service provider has not clearly disclosed cancellation terms upfront. If Les Mills On Demand has made cancellation deliberately difficult or hidden the process, that behaviour violates your consumer rights.

Your legal position: you can cancel your subscription. The service provider must honour that request without unreasonable delay. If you encounter resistance, the National Consumer Commission (NCC) is your escalation point.

What the consumer protection act means for your cancellation

The CPA requires service providers to make cancellation as easy as subscription. If Les Mills On Demand allows you to subscribe in three clicks but requires 20 steps to cancel, that imbalance is a red flag and potentially unlawful. Tocancel advocates for transparent cancellation processes that respect your rights.

If you subscribed during a promotional period or trial, the CPA requires the company to honour your cancellation request and refund any charges made after you requested cancellation. Keep copies of all cancellation requests and confirmation emails as evidence if you need to escalate your case.

How to cancel Les Mills On Demand step by step

Cancellation method depends on where you originally subscribed. Les Mills On Demand operates across multiple platforms, and you must cancel through the same platform where you subscribed. Below, Tocancel walks you through each option with guidance to prevent common pitfalls.

Cancel via apple app store (iOS devices)

If you subscribed through your Apple device, manage the subscription directly in your iPhone or iPad settings.

1. Open Settings on your Apple device.
   • Locate the gear icon on your home screen and tap it.
2. Tap your name or profile at the top of the Settings menu.
   • If you see "iCloud" instead, tap it first.
3. Select Subscriptions.
   • This shows all active subscriptions linked to your Apple ID.
4. Find LES MILLS+ in your active subscriptions list and tap it.
   • You may need to scroll to locate it.
5. Select Cancel Subscription.
   • Apple prompts you to confirm; your current billing period access continues until expiry.
6. Confirm cancellation when prompted and screenshot the confirmation screen.
   • This proof protects you if billing continues by mistake.

Important: After cancellation, you retain full access until your current billing cycle ends. Your access does not cut off immediately. Deleting the LES MILLS+ app does not cancel your subscription; it only removes the app from your device. You will continue to be charged if you delete the app without cancelling the subscription first.

Cancel via google play store (Android devices)

Android users who subscribed through Google Play cancel via the Play Store app or within the LES MILLS+ app itself.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
2. Select Payments and subscriptions.
   • Then tap Subscriptions.
3. Find LES MILLS+ and tap it.
   • You see your current subscription status and next billing date.
4. Select Cancel subscription.
   • Google Play prompts you to choose a cancellation reason (optional but useful for feedback).
5. Confirm cancellation and take a screenshot of the confirmation message.
   • You keep access until your current billing period expires.

Pro tip: If you cannot find the subscription in Google Play, try cancelling directly within the LES MILLS+ app. Tap your profile, select Settings, then Subscriptions or Account, then look for a Manage Subscriptions option.

Cancel via Les Mills website or direct subscription

If you subscribed directly through the LES MILLS+ website using a credit card or debit card, cancel via your online account.

1. Visit the Les Mills On Demand website and log into your account.
   • Use the email and password you registered with.
2. Navigate to Account Settings or Subscription Management.
   • This is usually found under your profile menu.
3. Locate your active subscription and select Cancel or Unsubscribe.
   • The system may ask you for feedback on why you're leaving.
4. Follow the on-screen prompts to confirm cancellation.
   • Screenshot the confirmation page immediately.
5. Check your email for a cancellation confirmation message.
   • If you don't receive one within 24 hours, contact Les Mills support with your screenshot.

Warning: Direct subscriptions sometimes require you to contact customer support by email or phone if no online cancellation option appears. Tocancel advises you to document every step if this happens.

What happens after you cancel

After cancellation, your access typically continues until the end of your current billing period. You are not charged again after that date. However, subscription mistakes happen, and clarity protects you.

Confirming your cancellation worked

Within 48 hours of cancelling, your subscription status should change to "Cancelled" or "Inactive" in your account settings. Log back into your account and verify this change. If your status still shows "Active" after 48 hours, contact Les Mills support immediately with your cancellation screenshot and ask for confirmation.

Check your bank or card statement 5 to 7 days after your billing period ends. No charge for LES MILLS+ should appear. If you are charged again after cancellation, you have grounds to dispute the charge with your bank and file a complaint with the National Consumer Commission.

Preventing accidental resubscription

Some fitness platforms make it easy to resubscribe accidentally through saved payment methods or one-click options. After you cancel, delete the LES MILLS+ app from your device if you don't plan to resubscribe. This prevents accidental reactivation. Alternatively, log into your app store (Apple or Google) and remove LES MILLS+ from your saved apps, which stops automatic renewal prompts.

Pricing breakdown and what you're paying

Understanding your subscription cost helps you calculate savings from cancellation.

Prices shown are approximate and may vary based on current promotions and payment method. Tocancel recommends checking your subscription settings or latest invoice to confirm your exact rate. Cancelling today stops future charges on your next billing date.

Refund rights and what you're entitled to

South African consumer law protects your right to a refund in specific circumstances.

When you qualify for a refund

You have a legal right to a refund if:

• You cancelled within a trial period and Les Mills charged you anyway.
• You cancelled before your billing date and Les Mills charged you after cancellation.
• You did not authorise a charge that appeared on your account.
• Les Mills failed to provide the service you paid for (technical failure, content removed, etc.).
• You can prove you requested cancellation and the company ignored your request.

How to request a refund

If you believe you deserve a refund, contact Les Mills support immediately. Email them with your cancellation screenshot, the date you cancelled, the date you were charged and your bank statement showing the unwanted charge. Request a refund within 30 days of the charge.

Les Mills must respond to your refund request within 15 business days. If they refuse, or fail to respond, escalate to your bank. File a dispute through your bank's online dispute system, citing the refund denial and your cancellation proof. Your bank investigates and can reverse the charge.

If your bank does not help, contact the National Consumer Commission (NCC) at [email protected] or call 0860 672 224. The NCC enforces consumer rights and can force service providers to refund illegal charges.

Common mistakes to avoid when cancelling

Cancellation can feel simple until one small mistake costs you extra months of charges. Protect yourself by avoiding these traps.

Mistake 1: deleting the app instead of cancelling

Removing the LES MILLS+ app from your phone does not cancel your subscription. Your payment method remains linked to your account and you continue to be charged monthly. Always cancel the subscription first through your app store or account settings, then delete the app if you wish.

Mistake 2: cancelling on the wrong date

If you cancel on the 28th of the month but your billing date is the 1st, you may be charged once more before your cancellation takes effect. To avoid any charges, cancel at least 2 to 3 days before your next billing date. Check your invoice or account settings to confirm your exact billing date, then cancel in advance.

Mistake 3: not screenshotting your cancellation confirmation

Without proof of cancellation, you cannot dispute unwanted charges or file a complaint with confidence. Immediately screenshot every cancellation confirmation screen. Save the confirmation email Les Mills sends you. Store these files in a folder on your device or cloud storage so you can retrieve them quickly if needed.

Mistake 4: cancelling through customer support instead of the app store

If you subscribed through Apple or Google, cancelling through email or phone support sometimes fails because the subscription remains active in your app store. Always cancel through the same platform where you subscribed (Apple Settings, Google Play, or the website). Contact customer support only if the in-app cancellation option doesn't work or if you need a refund.

Tocancel has helped thousands of consumers avoid these mistakes. Your awareness now protects your wallet going forward.

After cancellation: what to do next

Cancelling is step one. Protecting yourself going forward is step two.

Monitor your bank account

For the next 60 days, review your bank statement or card transactions weekly. Look for any charges from Les Mills or related payment processors. If an unexpected charge appears after your cancellation date, report it immediately to your bank as a disputed transaction. Your bank can reverse unauthorised or duplicate charges within 60 days.

Update your records

Keep a personal log of subscriptions you've cancelled, including the cancellation date, confirmation number (if provided) and where you cancelled (Apple, Google, website). This record helps you track active subscriptions and catch billing errors quickly. Many consumers find they've forgotten about cancelled subscriptions that mysteriously reactivated years later.

Redirect your savings

By cancelling a R79-per-month subscription, you save R948 annually. Direct that money toward a savings account, emergency fund or other financial priority. This mental shift from "subscription cost" to "money I'm keeping" reinforces your decision to cancel and shows you the real value of ending unnecessary recurring charges.

Comparison: Les Mills On Demand versus alternatives

Before you cancel, consider whether a different fitness service might suit you better, or whether cancellation is the right call.

If LES MILLS+ is genuinely not working for you, cancelling is simpler than switching. If you're interested in another paid service, calculate the difference in cost and feature value before you commit. Tocancel recommends trying a free alternative first to reset your fitness habits.

Checklist: ensuring your cancellation is complete

Use this checklist to confirm you've completed every step correctly.

• You've identified which platform you subscribed through (Apple, Google Play or Les Mills website).
• You've navigated to the correct cancellation page for that platform.
• You've selected Cancel Subscription and confirmed the action.
• You've screenshotted the cancellation confirmation screen.
• You've received a cancellation confirmation email within 24 hours.
• You've verified your subscription status shows "Cancelled" or "Inactive" in your account settings.
• You've checked your bank statement 7 days after your billing period ends to confirm no charge appeared.
• You've saved your cancellation proof (screenshots and emails) in a secure folder.
• You've set a reminder to monitor your account for the next 60 days in case a duplicate charge occurs.

Completing this checklist gives you confidence that your cancellation is final and that Tocancel's guidance has protected your rights.

Contact information and escalation

If Les Mills On Demand refuses to cancel your subscription, ignores your cancellation request or continues charging you after cancellation, you have escalation options.

Les Mills On Demand contact details

Les Mills On Demand's corporate office is based in New Zealand, which is the primary contact address for unresolved billing disputes. Regional support channels may also handle South African queries, though response times vary.

Mailing address (corporate): Les Mills International Limited, 26 Main Street, Auckland, New Zealand 1010

Email support: Contact Les Mills through the LES MILLS+ website support page. Include your account email, cancellation date and screenshot of your cancellation request. Expect a response within 5 to 10 business days.

Escalate to the national consumer commission

If Les Mills does not resolve your complaint within 15 business days, file a formal complaint with the National Consumer Commission (NCC). The NCC enforces South African consumer rights and can force service providers to refund illegal charges or honour cancellation requests.

National Consumer Commission (NCC)
Email: [email protected]
Toll-free telephone: 0860 672 224
Website: www.ncc.org.za

Provide the NCC with copies of your cancellation requests, screenshots, bank statements and all correspondence with Les Mills. The NCC investigates at no cost to you and can compel Les Mills to refund wrongful charges.

Dispute the charge with your bank

Your bank can reverse unwanted charges directly. Log into your online banking or mobile app, find the disputed LES MILLS+ charge and select Dispute Transaction. Your bank investigates within 10 to 15 business days and reverses the charge if it was unauthorised or duplicate. Provide your cancellation proof as evidence.

Tocancel has helped thousands of consumers cancel fitness subscriptions and reclaim control of their spending. Your cancellation is valid, your rights are protected by law and your financial well-being matters. Take action today.