Cancel Les Mills: Step-by-Step Guide

How to cancel Les mills+ in south africa and protect your rights

Why you might cancel Les mills+ and what you need to know first

Les Mills+ is a subscription fitness platform that streams live and on-demand workout classes to your phone, tablet, or smart TV. The service gives you access to thousands of fitness programmes, challenges, and downloadable sessions designed for every fitness level and goal. You may decide to cancel for genuine reasons: you've reached your fitness goals, the cost no longer fits your budget, you prefer in-person classes at your local gym, or you've found a service that suits your lifestyle better. Whatever your reason, Tocancel is here to guide you through the cancellation process with clarity and confidence. Your rights as a South African consumer are strong, and cancellation is straightforward once you know the correct steps. This guide walks you through your options, your legal protections, and how to cancel without delay or confusion.

Understanding Les mills+ pricing and subscription options in south africa

Les Mills+ offers flexible subscription plans in South African Rand (ZAR). Knowing what you're paying for helps you make an informed decision about whether to stay or cancel. Here's what you need to know about current pricing and billing cycles.

If you signed up for a free 14-day trial, cancellation before the trial ends is critical to avoid automatic charges. Mark your cancellation deadline now if you're still within this period. Your bank statement or confirmation email will show your exact start date.

Where you purchased your Les mills+ subscription matters

Les Mills+ subscriptions are sold through multiple channels in South Africa: directly through the Les Mills website, via the Apple App Store, through Google Play, or bundled with your gym or fitness reseller membership. The channel where you purchased determines how you cancel. Tocancel recommends checking your last email receipt or bank statement to confirm your purchase point before you start the cancellation process. This single step saves time and prevents you from cancelling through the wrong platform.

Your consumer rights when cancelling a fitness subscription in south africa

South Africa's Consumer Protection Act (2008) gives you strong legal rights when cancelling any subscription service, including Les Mills+. Understanding these protections empowers you to cancel with confidence and know exactly where you stand.

The consumer protection act cooling-off period and your right to cancel

Under the Consumer Protection Act, section 5(3), you have the right to cancel a subscription contract within 14 calendar days of purchase without penalty or reason. This period is called the "cooling-off period" and it applies even if you've already used the service during a trial. Your legal position is clear: within 14 days, Les Mills cannot charge you a cancellation fee, require you to provide a reason, or make the process difficult.

After the initial 14-day cooling-off period expires, you can still cancel, but Les Mills may enforce its standard terms: your access continues until the end of your paid billing cycle, and you will not receive pro-rata refunds for unused days. However, if you discover any unauthorised charge or billing error, you have grounds to dispute it under consumer law.

Critically, Les Mills must not use dark patterns to discourage cancellation. Dark patterns include confusing buttons, hidden opt-outs, or repeated upsells designed to trap you into staying. If the company makes cancellation deliberately difficult, this violates consumer protection law and you can escalate to the National Consumer Commission.

When to escalate a complaint to the national consumer commission

If Les Mills refuses to process your cancellation, charges you after you've cancelled, or continues billing without your consent, you have the right to lodge a formal complaint with the National Consumer Commission (NCC). The NCC is South Africa's official consumer protection authority and investigates disputes between consumers and businesses. Tocancel recommends gathering screenshots of your cancellation request, bank statements showing unwanted charges, and email confirmations before escalating. These documents form your evidence and make your complaint stronger. If Les Mills fails to respond to your complaint within a reasonable timeframe, the NCC can intervene on your behalf.

How to cancel Les mills+ based on where you subscribed

Your cancellation method depends entirely on where you purchased your subscription. Follow the steps for your purchase channel to ensure your cancellation is processed correctly and confirmed.

Cancel your Les mills+ subscription directly through the Les Mills website

If you subscribed directly through the Les Mills website using a credit card, debit card, or bank transfer, follow these steps to cancel:

1. Log into your Les Mills+ account at the official Les Mills website using your email and password.
2. Navigate to your account settings or profile menu, usually found in the top-right corner or in a sidebar menu.
3. Select "Subscription" or "Billing" settings from your account options.
4. Look for a "Manage subscription" or "Cancel subscription" button and click it.
   • Read any retention offer Les Mills presents; you are not obligated to accept it.
   • Select your cancellation reason from the dropdown menu (optional but helpful).
5. Confirm your cancellation by clicking the final confirmation button.
6. Screenshot your cancellation confirmation page and save the confirmation email Les Mills sends you immediately after.
7. Check your bank statement within 2-3 business days to verify no further charges appear.

Your cancellation becomes effective at the end of your current billing cycle. You retain access until that date, then your subscription terminates automatically. Keep your confirmation email for your records.

Cancel a Les mills+ subscription purchased through apple app store

If you subscribed through the Apple App Store (iOS), follow these steps to cancel:

1. Open the Apple App Store app on your iPhone, iPad, or Mac.
2. Tap or click your profile icon in the top-right corner of the screen.
3. Select "Subscriptions" from the menu.
4. Find "Les Mills+" in your active subscriptions list and tap or click it.
   • Review your billing date and renewal amount.
5. Tap or click "Cancel subscription" or "Remove" at the bottom of the screen.
6. Confirm your cancellation when prompted by Apple.
7. Take a screenshot of your cancellation confirmation and note the date.
8. Verify your cancellation by returning to Subscriptions; Les Mills+ should no longer appear in your active list.

Apple will send you a cancellation confirmation email. Your access to Les Mills+ continues until your current billing period ends, then automatically terminates. Tocancel advises keeping your confirmation email in case you need to dispute any charges later.

Cancel a Les mills+ subscription purchased through google play

If you subscribed through Google Play (Android), follow these steps to cancel:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions" from the menu.
4. Tap "Subscriptions" to view your active subscriptions.
5. Find "Les Mills+" and tap it to open the subscription details.
   • Check your next billing date and amount.
6. Tap "Cancel subscription" at the bottom of the page.
7. Select your cancellation reason (if prompted) and tap "Continue."
8. Confirm your cancellation by tapping "Yes, cancel subscription."
9. Screenshot your cancellation confirmation and check your email for a confirmation message from Google.

Google Play will send a cancellation confirmation email. Your access continues until your billing period ends, then automatically stops. Keep your confirmation email and record the cancellation date for your records.

Cancel if your Les mills+ subscription is bundled through your gym or reseller

If your Les Mills+ access is included as part of your gym membership or bundled through a fitness reseller, you must contact your gym or reseller directly to cancel:

1. Check your gym membership agreement or confirmation email to identify whether Les Mills+ is included in your package.
2. Contact your gym or reseller by phone, email, or in person and clearly state: "I want to cancel my Les Mills+ subscription included in my membership effective immediately."
   • Ask the gym to confirm the cancellation date in writing (email or receipt).
   • Request confirmation that Les Mills+ will be removed from your account.
3. Get the name and contact details of the staff member you speak with and note the date of your request.
4. Follow up in writing (email) within 24 hours to document your verbal cancellation request.
5. Wait 3-5 business days for the gym to process the change with Les Mills.
6. Log into your Les Mills+ account to verify your access has been removed.

If your gym refuses to remove Les Mills+ or continues billing after your cancellation request, Tocancel recommends escalating your complaint directly to Les Mills using their customer service contact channels and documenting everything in writing.

What happens after you cancel your subscription

Cancellation can feel uncertain if you don't know what to expect next. Here's exactly what happens after you submit your cancellation request and what you should monitor.

Your access timeline after cancellation

Once you cancel, your Les Mills+ access continues until the end of your current billing cycle. If your renewal date is in 10 days and you cancel today, you keep full access for those 10 days. On your renewal date, your account automatically terminates and you lose access to all classes and features. Your login will still work for a brief period, but you will receive a message stating your subscription has ended. No further charges will appear on your bank statement after your final billing date.

Refunds and partial billing: what you're entitled to

Les Mills does not issue pro-rata refunds for unused days within your paid billing cycle. If you paid R62.00 for a month and cancel after 10 days, you will not receive a refund for the remaining 20 days. However, if you cancelled within the 14-day cooling-off period or if an error led to an unauthorised charge, you are entitled to a full refund. Tocancel recommends requesting a refund if any of these circumstances apply to you: you cancelled within 14 days of purchase, you were charged twice in error, or you were billed after formally requesting cancellation.

Monitor your bank account and credit card for continued charges

After cancellation, check your bank statement weekly for 4 weeks to confirm no further charges appear. If Les Mills continues billing you after your cancellation date, contact your bank immediately and dispute the charge. Your bank can recover unauthorized payments under the National Payment System rules. Document the cancellation date, the unauthorized charge date, and the amount charged. If multiple unauthorized charges appear, your case is stronger and escalation becomes easier.

Common cancellation mistakes and how to avoid them

Many consumers unknowingly make cancellation harder by taking shortcuts or missing important details. Here's what to watch for so you don't end up charged again or locked in longer than necessary.

Deleting the app is not the same as cancelling your subscription

This is the most common mistake: removing the Les Mills+ app from your phone or device does not cancel your subscription. Your account remains active with your payment method on file, and billing continues. You must follow the formal cancellation steps outlined above through the Les Mills website, Apple App Store, Google Play, or your gym. Simply deleting the app leaves you vulnerable to surprise charges. Always cancel your subscription first, then delete the app if you choose.

Ignoring cancellation confirmation emails

After you cancel, Les Mills (or Apple/Google) sends a confirmation email. Some consumers delete or ignore this email without reading it. This email is your proof of cancellation and your receipt for dispute purposes. Save it to a folder, screenshot it, or forward it to yourself for safekeeping. If a dispute arises later, this email is your strongest evidence that you cancelled on a specific date.

Cancelling during a trial but not removing your payment details

If you joined on a free 14-day trial and cancel within the trial period, your subscription stops but your payment method remains on file. If you later sign up again within months, the system may auto-charge you immediately without another trial. To prevent this, remove your payment details from your Les Mills+ account after cancelling your trial subscription. Log in once more after your cancellation is confirmed, go to payment settings, and delete your card or bank details.

Missing your cooling-off period deadline

You have exactly 14 calendar days from purchase to cancel penalty-free under the Consumer Protection Act. After day 14, standard cancellation terms apply: no refunds for unused time. Mark your calendar immediately when you subscribe. If you're unsure of your purchase date, check your first billing email or bank statement. Tocancel cannot stress this enough: the 14-day window is your strongest legal protection, so act before it closes.

Comparison: stay versus cancel and what to consider

Before you finalize your cancellation, consider whether Les Mills+ truly no longer fits your needs. Here's a clear comparison to help you decide with confidence.

If you're undecided, take a 7-day pause: track how many times you use Les Mills+ in one week. If it's fewer than twice, cancellation will save you money. If it's more than three times, staying may offer good value. This simple test reveals whether your subscription genuinely serves you or simply drains your budget.

Your consumer rights summary and next steps

South Africa's Consumer Protection Act empowers you to cancel subscriptions easily, especially within your 14-day cooling-off period. You have the right to clear cancellation instructions, protection from dark patterns, and the ability to dispute unauthorized charges through your bank and the National Consumer Commission. Tocancel has guided you through your rights, the cancellation process for each purchase channel, and how to protect yourself after cancellation.

Your next action is simple: identify where you purchased your subscription, follow the matching steps above, and confirm your cancellation in writing. Screenshot your confirmation, save the confirmation email, and monitor your bank account for 4 weeks. If Les Mills charges you after your cancellation date, contact your bank to dispute the charge immediately and escalate to the National Consumer Commission if necessary.

Tocancel is committed to helping South African consumers understand and exercise their rights. Whether you're cancelling Les Mills+, another fitness service, or any subscription, Tocancel has helped thousands of consumers cancel with confidence and reclaim control of their spending. Your subscription should work for you, not against you. Cancel today, stay in control, and keep your money where it belongs.