Cancel Yoga-Go: The Right Way to Reclaim Your Fees

How to cancel Yoga-Go and stop recurring charges in singapore

What is Yoga-Go

Yoga-Go is a subscription-based fitness platform that streams live and on-demand yoga and Pilates classes to your phone, tablet, or computer. The service lets you choose from routines designed for flexibility, strength, stress relief, and multiple skill levels, practising whenever suits your schedule. Like most digital fitness platforms, Yoga-Go relies on automatic renewal-your payment method is charged at the end of each billing period unless you cancel actively. Understanding how this service works is your first step toward taking control of your subscription.

How the service operates

You download the Yoga-Go app or log in via web browser, then browse curated classes and structured programmes. The platform tracks your progress, recommends content based on your goals, and lets you download sessions to watch offline. Yoga-Go offers free limited access, monthly paid plans, and discounted annual subscriptions. Premium members gain access to the full library, remove ads, and unlock exclusive workshops.

The critical detail: Yoga-Go auto-renews your subscription automatically unless you cancel through your payment method. This happens on Apple App Store, Google Play Store, or your web account-not inside the Yoga-Go app itself. This design means thousands of subscribers in Singapore continue paying long after they stop using the service.

Subscription tiers and typical pricing

These prices are typical for Yoga-Go in Singapore; confirm current rates on your account or the app. Annual plans appear cheaper per month but commit you to 12 months of charges-cancelling mid-year often means forfeiting the remaining balance unless Yoga-Go grants a refund.

Your consumer rights when cancelling in singapore

Singapore's Consumer Protection (Fair Trading) Act is your legal shield when you cancel a subscription service.

What the law guarantees you

Under the Consumer Protection (Fair Trading) Act, Yoga-Go must disclose all auto-renewal terms clearly before you pay. The company cannot bury cancellation instructions in tiny text, hide them behind multiple menus, or make the process unreasonably difficult. If Yoga-Go has violated these standards, the Competition and Consumer Commission of Singapore (CCCS) can take action on your behalf.

Your legal position: you have the right to cancel any subscription service, and the company must process that cancellation promptly without obstacles or additional charges. If Yoga-Go fails to honour a cancellation request or continues charging after you cancel, you can dispute the transaction with your bank or lodge a formal complaint with the CCCS at www.cccs.gov.sg.

Documentation and escalation

Keep copies of all emails, screenshots of app screens showing cancellation attempts, bank statements showing charges, and any correspondence with Yoga-Go support. This evidence is essential if you escalate to the CCCS or dispute charges with your bank. The CCCS investigates unfair trading practices and can order Yoga-Go to refund you if you have grounds.

If you believe Yoga-Go is deliberately making cancellation difficult or ignoring your requests, Tocancel recommends documenting everything and submitting a complaint to the CCCS. Your records turn frustration into leverage.

Refund entitlements

Yoga-Go is not legally required to refund unused portions of your subscription unless the service explicitly advertises a money-back guarantee. However, if you cancelled within a statutory cooling-off period and the company failed to process your request, you may have grounds to dispute the charge with your card issuer or bank. Similarly, if Yoga-Go charged you after you cancelled, those charges are unauthorised and your bank should reverse them without question.

The CCCS can advise whether your specific situation qualifies for a refund. Contact them if Yoga-Go refuses to acknowledge your cancellation.

How to cancel Yoga-Go

Your cancellation method depends on which platform processed your original payment: Apple App Store, Google Play Store, or Yoga-Go's own web account.

Cancel via google play store on android

If you subscribed through Google Play Store on your Android phone or tablet, you must cancel through Google's system, not the Yoga-Go app.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner.
   • Select Payments and subscriptions.
   • Tap Subscriptions.
2. Find Yoga-Go in your list of active subscriptions and tap it.
3. Tap Cancel subscription.
4. Follow the on-screen prompts to confirm the cancellation.
5. Check your email for a confirmation from Google Play within minutes.

Your subscription remains active until the end of your current billing period. After that date, Yoga-Go will no longer charge you. If you cancelled mid-cycle, you retain access until your paid period expires.

Cancel via apple app store on iOS

If you subscribed on iPhone, iPad, or Mac through Apple's App Store, Apple handles the cancellation, not Yoga-Go directly.

1. Open the Apple App Store app on your Apple device.
   • Tap your profile icon in the top right corner.
   • Select Subscriptions.
2. Find Yoga-Go in your active subscriptions and tap it.
3. Tap Cancel subscription or Cancel free trial (if applicable).
4. Confirm your cancellation when prompted.
5. Apple sends a confirmation email to your Apple ID account within moments.

Apple App Store cancellations take effect immediately; you keep access through the end of your billing period, then the subscription stops. Tocancel has guided thousands of iOS users through this exact process-the steps are consistent and straightforward.

Cancel via Yoga-Go web account

If you subscribed directly on Yoga-Go's website using your credit card or debit card (not through Apple or Google), you cancel through your web account.

1. Visit Yoga-Go's website and log in with your email and password.
   • Go to Account settings or My subscription (exact wording varies).
   • Look for Billing, Subscriptions, or Manage membership.
2. Locate your active subscription and tap Cancel subscription or Manage.
3. Follow the prompts to confirm the cancellation.
4. Yoga-Go sends a confirmation email to your registered address.
5. Save this email as proof of cancellation.

If Yoga-Go's website does not clearly display a Cancel button or if the process fails, contact their support team directly and ask for cancellation in writing (email or in-app chat). Request a confirmation email once the cancellation is processed. This written trail protects you if a dispute arises later.

If you cannot find the cancellation option

Some users report that Yoga-Go's cancellation button is buried or absent. If you face this, take these steps immediately:

1. Contact Yoga-Go's customer support through the app or website.
2. Send an email to their support address requesting cancellation of your account by a specific date.
3. Clearly state your full name, email, and subscription ID (visible on your billing statement).
4. Ask for a written confirmation once they process the cancellation.
5. If support does not reply within 5 business days, escalate to your bank and request a chargeback.

Yoga-Go must respond to cancellation requests. If the app or website fails you, written contact creates a paper trail that strengthens your case if you later dispute charges or complain to the CCCS.

What happens after you cancel

Cancelling your Yoga-Go subscription does not end your access instantly; instead, your membership expires at the end of your current billing cycle.

Your access after cancellation

Once you cancel, you retain full access to Yoga-Go until your paid period ends. If your billing cycle renews on the 15th of each month and you cancel on the 5th, you can use the service until the 15th with no interruption. On the 16th, your access reverts to the free tier (limited classes, ads). No further charges appear on your card after that date.

Verify the cancellation

Do not assume your cancellation is complete based on clicking a button. Follow these verification steps to guarantee Yoga-Go stops charging you:

1. Check your email for a cancellation confirmation within 24 hours.
2. Log back into your payment platform (Google Play, Apple App Store, or Yoga-Go's website) and confirm the subscription no longer appears in your active list.
3. Wait for your next billing date (the date your card would normally be charged) and confirm no charge appears.
4. Review your bank or credit card statement 3-5 days after the expected billing date to be certain.

If a charge appears after your cancellation confirmation, contact your bank immediately and dispute the transaction. Tocancel recommends keeping all confirmation emails for at least 12 months as proof you cancelled.

Common cancellation mistakes to avoid

Many Yoga-Go subscribers cancel through the wrong platform or believe deleting the app cancels the subscription-both are costly errors.

Mistake 1: deleting the app instead of cancelling the subscription

Removing the Yoga-Go app from your phone does NOT cancel your subscription. The app and the subscription are separate; deleting the app simply removes the icon from your device. Your auto-renewal continues in the background, and your card is charged at the next billing date. You must cancel through your payment platform (Google, Apple, or Yoga-Go's website) to stop charges.

Mistake 2: cancelling through the wrong platform

If you subscribed on Google Play but try to cancel through your Apple App Store, nothing happens-the systems are separate. You must cancel where you originally subscribed. Check your billing statement to confirm which platform processes your Yoga-Go charges, then cancel through that exact system. Tocancel emphasises this point because many users spend hours trying to cancel on the wrong platform.

Mistake 3: assuming customer support will cancel for you without follow-up

Some users email Yoga-Go's support team asking them to cancel, then assume it is done. Support may acknowledge your request but forget to follow through, or process it slowly. Always verify cancellation yourself through your payment platform within 24-48 hours. Do not rely solely on customer service promises.

Mistake 4: not saving cancellation confirmation emails

You receive a confirmation email from Google Play, Apple, or Yoga-Go stating the cancellation is complete. Do not delete this email. Save it to a folder or print it. If Yoga-Go charges you again weeks later and claims you never cancelled, this email is your proof. Without it, disputing an unauthorised charge becomes harder.

Refund and dispute process

If Yoga-Go continues charging you after cancellation, or if you were charged for a period you never used, you have options to recover the money.

Disputing charges with your bank

Contact your bank or credit card issuer immediately if an unauthorised charge appears on your statement. Explain that you cancelled Yoga-Go on a specific date (provide the cancellation confirmation email) and the company continued charging you. Your bank can reverse the charge and issue a refund within 5-10 business days. This process is called a chargeback or dispute claim, and it is your consumer right.

Your bank does not charge you a fee to dispute a charge on your behalf. Provide them with all evidence: cancellation emails, screenshots of your payment platform showing no active subscription, and the disputed transaction statements.

Requesting a refund directly from Yoga-Go

Before escalating to your bank, contact Yoga-Go's support team and request a refund for the unauthorised charges. Explain the date you cancelled and the date the unwanted charge appeared. Keep a record of this communication. If Yoga-Go refuses or ignores you, move to your bank's dispute process immediately.

Escalating to the CCCS

If your bank reverses one or two charges but Yoga-Go continues the pattern, or if Yoga-Go refuses to acknowledge your cancellation request, file a formal complaint with the Competition and Consumer Commission of Singapore. Visit www.cccs.gov.sg and submit a complaint detailing the service, your cancellation attempts, and all charges. Include copies of your cancellation confirmation, bank statements, and correspondence with Yoga-Go. The CCCS can investigate whether Yoga-Go has engaged in unfair trading practices and order a refund on your behalf. Tocancel recommends keeping detailed records from day one so that if escalation becomes necessary, you have a complete file.

Should you cancel Yoga-Go

Deciding whether to cancel depends on your usage, fitness goals, and budget.

If you are uncertain, cancel and try again later. Yoga-Go allows you to resubscribe at any time without penalty, so cancelling is reversible. You lose nothing by stepping away temporarily.

Checklist: cancel Yoga-Go safely

Use this checklist to confirm every step is complete and you are protected from unwanted charges.

1. Identify your payment platform: Google Play, Apple App Store, or Yoga-Go's website.
2. Log into that platform and locate your active Yoga-Go subscription.
3. Click Cancel subscription and follow all prompts to confirm.
4. Check your email for a cancellation confirmation within 24 hours.
5. Log back in to the platform and verify the subscription no longer appears in your active list.
6. Mark the date your billing cycle would normally renew.
7. On or after that renewal date, check your bank statement for any Yoga-Go charge.
8. If a charge appears, contact your bank immediately and dispute it.
9. Save all confirmation emails in a folder labelled "Yoga-Go Cancellation" for 12 months.
10. Take a screenshot of your payment platform showing the subscription is inactive (optional but recommended).

Completing this checklist gives you peace of mind and a paper trail if problems arise later.

Summary and next steps

Cancelling Yoga-Go in Singapore is straightforward if you follow the correct method for your payment platform. Your consumer rights are protected by the Consumer Protection (Fair Trading) Act; Yoga-Go must disclose all terms, process cancellations promptly, and stop charging you immediately upon request. If you encounter obstacles, Tocancel recommends documenting everything and escalating to the CCCS if needed.

You have the power to control your subscriptions. Do not pay for services you no longer use. Take action today: identify your payment method, cancel through the correct platform, and verify the cancellation within 48 hours. Tocancel has helped thousands of consumers cancel fitness subscriptions like Yoga-Go, reclaim their money, and take back control of their recurring charges. If you cancel and later face continued charges, your bank and the CCCS are ready to defend you.

Your next move: Log into your payment platform right now and check your Yoga-Go subscription status. If you want to cancel, use the method above that matches your platform. If you need further assistance, visit Tocancel.com for more cancellation guides and consumer-rights resources tailored to Singapore.