Cancel Yoga-Go: The Right Way to Stop Payments

How to cancel Yoga-Go in south africa and stop unwanted charges

What Yoga-Go is and why cancellation matters

Yoga-Go is a subscription-based fitness app that streams on-demand yoga classes to your phone, tablet, or web browser. The service offers monthly plans, quarterly subscriptions, and lifetime access options for yoga practitioners at all levels. You access content through iOS, Android, and web platforms, with classes focused on weight loss, mobility work, flexibility, and general fitness.

You might be here because your free trial ended and an unexpected charge appeared on your bank statement, or the app no longer fits your routine. Whatever your reason, cancelling should be straightforward. At Tocancel, we want to make sure you understand every step so you don't lose access by accident or get trapped in unwanted recurring charges.

Who uses Yoga-Go and typical costs

Yoga-Go targets people seeking affordable, structured yoga instruction from home. The service appeals to users managing weight loss, improving balance, or building fitness consistency. Most users access the app through their smartphone, though web login gives you the flexibility to manage your account from any device. Subscription costs vary by plan length, with monthly options typically more expensive per month than annual commitments.

Your consumer rights under south african law

South Africa's Consumer Protection Act (CPA) gives you strong legal backing when cancelling subscriptions. Understanding these rights empowers you to take action with confidence.

What the consumer protection act covers

The CPA protects you from hidden auto-renewal traps and unfair subscription terms. You have the right to cancel within a reasonable time, receive clear information about automatic renewal before you pay, and dispute charges that violate these rules. If Yoga-Go charges you after you cancel or fails to honour a cancellation request, you can lodge a complaint with the National Consumer Commission (NCC). Your legal position is clear: once you cancel, charges must stop immediately.

Most importantly, if you cancel a subscription purchased through your own payment method (not Apple or Google), South African consumer law requires Yoga-Go to stop charging you right away. The company must also provide proof of cancellation upon request. This means you have legal leverage if the company tries to keep charging you.

Your right to a refund under south african law

The CPA gives you a 30-day cooling-off period from purchase for most distance contracts, including subscriptions bought online. If Yoga-Go fails to clearly disclose automatic renewal terms before you buy, or if you cancel within that cooling-off window, you may qualify for a full refund. If Yoga-Go refuses your refund request, you can escalate to the NCC (contact them at [email protected]) or your provincial consumer authority. Tocancel recommends keeping all receipts, confirmation emails, and communication with Yoga-Go as evidence of your cancellation request and any charges after cancellation.

If you paid through Google Play or Apple, those platforms have their own refund policies that may offer additional protection beyond the CPA.

Cancellation methods for Yoga-Go

Your cancellation method depends on how you subscribed. Identify your payment platform first, then follow the steps below.

Cancel through google play (Android devices)

If you subscribed to Yoga-Go through the Google Play Store, you must cancel there, not in the app itself. Google Play processes all subscription changes for Android users.

1. Open the Google Play Store app on your Android phone or tablet.
   • Look for the colorful triangle icon on your home screen or in your app drawer.
2. Tap your profile icon in the top right corner.
   • It usually shows your Google account avatar or initial.
3. Select "Manage subscriptions" from the dropdown menu.
   • You will see all active subscriptions linked to your Google Play account.
4. Tap "Yoga-Go" in the subscriptions list.
   • The full subscription details page opens here.
5. Tap "Cancel subscription" at the bottom of the screen.
   • Google Play may ask you to confirm your reason for cancelling.
6. Confirm the cancellation when prompted.
   • Your subscription cancels immediately, but you retain access until the end of your current billing cycle.

Pro tip: Cancel at least 24 hours before your next billing date to avoid an unwanted charge. You will receive a confirmation email from Google Play within minutes.

Cancel through apple app store (iOS devices)

If you subscribed to Yoga-Go on an iPhone or iPad, you must cancel through Apple, not in the app. Apple controls all subscription management for iOS users.

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon.
2. Tap your name at the top of the screen.
   • This opens your Apple ID settings.
3. Select "Subscriptions".
   • You will see all active subscriptions linked to your Apple ID.
4. Tap "Yoga-Go" from the list.
   • The subscription details page appears.
5. Tap "Cancel Subscription".
   • Apple may ask you to confirm your reason for cancelling.
6. Confirm your cancellation request.
   • Your subscription ends at the expiration of your current billing period.

Pro tip: Apple sends a confirmation email to your registered Apple ID address. Keep this as proof of cancellation.

Cancel directly with Yoga-Go (web or email)

If you subscribed directly through Yoga-Go's website using your own payment method, you may need to cancel through their support team. This method is less common but applies if you paid by card directly rather than through Google Play or Apple.

1. Visit the Yoga-Go website and log into your account.
   • Go to your account settings or subscription management page.
2. Look for a "Billing" or "Subscriptions" section.
   • This usually appears in your profile or account settings menu.
3. Select the option to cancel or manage your subscription.
   • Many apps offer an in-app cancellation option if you cannot find it online.
4. If no cancellation option appears, email Yoga-Go's support team.
   • Use the email address listed in their app or on their website.
5. In your email, clearly state your intention to cancel and include your account email address.
   • Request written confirmation of your cancellation.
6. Send the email and keep a copy for your records.
   • Follow up if you do not receive a response within 5 business days.

Pro tip: Tocancel recommends sending cancellation emails from an address you can prove you own, and take a screenshot of the sent message. This creates a clear record of your cancellation request date.

Yoga-Go pricing and subscription options

Understanding what you are paying helps you decide whether cancellation is right for you. The table below shows typical Yoga-Go subscription costs in South African Rands (ZAR).

Prices vary by promotional offers and currency fluctuations. Check your bank statement or the Yoga-Go app to see exactly what you are being charged.

What happens after you cancel Yoga-Go

Cancelling a subscription can feel uncertain. Here is exactly what to expect once you complete cancellation.

Access during your final billing period

When you cancel Yoga-Go, you retain full access to all classes and content until the end of your current billing period. For example, if you cancel on the 15th of the month and your billing cycle ends on the 30th, you can use Yoga-Go until the 30th at no extra cost. After your access expires, you will no longer be able to stream classes unless you resubscribe.

Confirmation and proof of cancellation

You should receive a confirmation email from Google Play, Apple, or Yoga-Go within a few minutes to an hour after cancelling. Save this email as proof. If you do not receive confirmation within 24 hours, contact Yoga-Go's support team immediately. Tocancel advises taking a screenshot of your cancellation confirmation as well as the email.

What to do if charges continue after cancellation

If Yoga-Go or your payment platform continues to charge you after your cancellation date, take these steps immediately. First, check your bank or payment app to confirm the charge date and amount. If the charge occurred after your cancellation date, contact your bank or payment provider (Google Play, Apple, your card issuer) to dispute the charge within 10 business days of noticing it. Then email Yoga-Go with your cancellation confirmation and the unwanted charge, requesting an immediate refund. Keep records of all communication. If the company does not refund you within 14 days, file a complaint with the National Consumer Commission at [email protected]. Tocancel has helped thousands of consumers recover unwanted subscription charges by following this escalation path.

Common cancellation mistakes to avoid

Cancelling can be frustrating, especially if you have been charged unexpectedly. Here are the pitfalls to watch for so your cancellation sticks.

Deleting the app instead of cancelling the subscription

The single most costly mistake is deleting Yoga-Go from your phone without cancelling the subscription first. Deleting the app does nothing to stop charges. Your subscription remains active and you will continue to be billed. Always cancel through Google Play, Apple, or Yoga-Go's website before you delete the app.

Missing the billing date

If you cancel one day after you are charged, you will be billed for the entire next period. Always cancel at least two days before your next billing date to avoid surprise charges. Check your bank statement or the subscription app to find your exact billing date, then set a phone reminder two days beforehand.

Cancelling through the wrong platform

If you subscribed through Google Play, cancelling in the Yoga-Go app itself will not work. You must cancel through Google Play. Similarly, Apple subscriptions must be cancelled in Settings. If you cancel in the wrong place, your subscription continues and you remain billed. Match your cancellation method to your subscription platform every time.

Forgetting to save your cancellation confirmation

Without proof of cancellation, Yoga-Go can claim you never requested it if an unwanted charge appears. Always take a screenshot of your cancellation confirmation and save the confirmation email. This evidence protects you if you need to dispute a charge later.

Refund options and timelines

Refunds depend on when you cancel and which platform processed your payment. Here is what South African consumer law and each platform offer.

Refunds within the 30-day cooling-off period

The CPA gives you 30 days from your purchase date to cancel and claim a refund, provided Yoga-Go did not clearly explain automatic renewal upfront. To claim a refund, email Yoga-Go or your payment platform (Google Play or Apple) within this window, explaining that you did not receive adequate disclosure of auto-renewal terms. Include your order confirmation and a clear request for a full refund. Tocancel recommends stating your reason clearly: "I cancelled within the 30-day cooling-off period and request a full refund under the Consumer Protection Act."

Refunds after the cooling-off period

If you cancel after 30 days, you are generally not entitled to a refund for the current billing period under South African law, unless Yoga-Go breached its contract or misrepresented the service. However, if you paid through Google Play or Apple, those platforms may offer refunds for recent charges (usually within 48 hours of purchase) if you claim you made a mistake or did not authorise the charge. Contact Google Play or Apple first in these cases.

How long refunds take

Refunds processed by Google Play or Apple typically appear in your account within 5 to 10 business days. If Yoga-Go processes your refund directly, allow 7 to 14 business days for the money to return to your bank account. If a refund does not arrive within the stated timeframe, contact your bank to check if it was received but delayed on their end.

Comparison: keep Yoga-Go or cancel

Unsure whether to cancel or stay? This table helps you weigh the decision.

If most of your answers fall in the "Cancel" column, moving forward with cancellation makes financial sense.

Contact information for Yoga-Go and consumer authorities

Here is how to reach Yoga-Go and escalate complaints if they refuse to cancel or refund.

Yoga-Go support contact

Yoga-Go is operated by Welltech Apps Limited, registered in Cyprus. The company does not maintain a physical office in South Africa. For cancellation or account support, you must contact them by email. Email address for support typically appears in the app's settings or help section, or in your confirmation emails from Google Play or Apple. When you email, include your account email, subscription type, and cancellation request date. Allow 5 to 7 business days for a response.

Escalation: national consumer commission (NCC)

If Yoga-Go refuses to cancel your subscription, ignores your cancellation request, or continues charging you after cancellation, file a complaint with the National Consumer Commission. The NCC is the official South African regulator that enforces the Consumer Protection Act. You can lodge a complaint online or by post:

National Consumer Commission
Postal address: P.O. Box 4085, Pretoria, 0001, South Africa
Online complaints: www.nccc.org.za
Email: [email protected]
Telephone: +27 12 428 7000

To file a complaint, provide your order confirmation, proof of your cancellation request, and evidence of any unwanted charges. The NCC will investigate at no cost to you and can order Yoga-Go to refund your money.

Payment platform escalation

If you subscribed through Google Play or Apple, you can dispute charges directly with them. They have their own dispute processes separate from Yoga-Go. Google Play allows disputes within the app's settings under "Manage Subscriptions." Apple allows disputes through Settings > [Your Name] > Subscriptions. Both platforms will investigate and may refund you even if Yoga-Go refuses.

Your bank or payment card provider is also a fallback option. If Yoga-Go charges you unauthorised amounts after cancellation, you can dispute the charge with your bank within 10 business days of noticing it. Your bank will investigate and may reverse the charge.

Your next steps: take action today

Cancelling Yoga-Go is your right under South African consumer law, and you now have the knowledge to do it correctly. Identify your subscription platform, follow the step-by-step instructions above, save your confirmation, and verify that charges stop at your next billing date. If Yoga-Go continues to charge you after cancellation, use the escalation path: dispute through your payment platform first, then escalate to the NCC if needed. At Tocancel, we believe every consumer deserves transparent billing and easy cancellation. We have helped thousands of consumers cancel unwanted subscriptions and recover unwanted charges. Do not let an unwanted subscription drain your budget. Act today.