Cancel Burpple: The Right Way

How to cancel Burpple beyond and stop auto-renewal in singapore

What Burpple beyond is and why you might cancel

Burpple Beyond is Singapore's leading food discovery subscription that unlocks 1-for-1 dining deals at thousands of restaurants across the island. You access exclusive promotions through the app or web, with membership tiers ranging from S$9.90 monthly to S$128 annually. The service is designed for food lovers who want discounts, but if you've stopped using the deals or prefer to dine without membership restrictions, you have every right to cancel.

The problem most people face: Burpple Beyond renews automatically unless you explicitly disable it. This means you'll be charged again when your billing cycle ends, even if you've forgotten about the subscription entirely. At Tocancel, we help thousands of consumers take back control of their subscriptions every month, and Burpple cancellations are among the most straightforward we handle. Once you know your purchase route, cancelling takes just minutes.

How Burpple beyond billing works

Your subscription runs on auto-renewal, meaning Burpple charges your linked payment method automatically at the end of each billing cycle unless you cancel beforehand. Monthly plans renew every 30 days; annual plans renew yearly. You receive a renewal reminder via email, but you must take action yourself to stop the charge.

The key point: cancellation stops future charges, but you retain access to your membership until the paid period expires. You do not lose your benefits immediately.

Common reasons to cancel Burpple beyond

You might cancel because restaurants near you no longer participate in the scheme, you've used fewer deals than expected, promotional pricing has expired and the full rate no longer justifies the cost, or you simply prefer dining without membership limits. Some subscribers cancel after purchasing a trial at a discounted rate and realising the standard renewal price doesn't offer value.

Whatever your reason, cancelling is your consumer right, and Tocancel exists to make the process transparent and straightforward.

Your cancellation methods by purchase route

How you cancel depends on where you bought your subscription-through the Burpple app, the website, or a third-party platform. This section walks you through each route so you cancel via the correct channel the first time.

Cancel if you bought via the Burpple app

App-based subscriptions are managed directly within Burpple's app and not through Apple or Google's platforms. This is the fastest cancellation route and typically takes two minutes.

1. Open the Burpple app on your device and log into the account holding the active subscription.
2. Navigate to your profile menu (usually a user icon at the bottom right).
3. Tap Account, Settings, or Profile, then find Membership Details or Subscription Settings.
4. Select Cancel Subscription or Manage Subscription and confirm your cancellation request.
5. Check your email for a confirmation message from Burpple within minutes.

Important: Do not delete the app after cancelling. You can still access active deals until your paid period ends, and you need the app to use them.

Cancel if you bought directly via burpple's website

Website purchases are handled separately from app transactions. Burpple requires you to email their support team with advance notice before your renewal date.

1. Log into your account at burpple.com and navigate to Account Settings or Billing Information.
2. Record your subscription plan name and next renewal date (shown on your dashboard or last invoice).
3. Send an email to [email protected] with the subject line "Subscription Cancellation Request" and include:
   • Your full name and email address associated with the account
   • Your account ID or phone number (if available)
   • Your current subscription plan name
   • A clear statement: "I wish to cancel my Burpple Beyond subscription effective [specific date]"
   • Advance notice: at least 14 days before an annual renewal, or at least 7 days before a monthly renewal
4. Monitor your inbox for a reply from Burpple's support team.
5. Request written confirmation once cancellation is processed.

Website cancellations require more notice than app cancellations because Burpple processes them manually. Plan accordingly and send your email well ahead of your renewal date.

Understanding your rights as a Burpple subscriber

Your consumer rights in Singapore are protected by the Consumer Protection (Fair Trading) Act, enforced by the Consumers Association of Singapore (CASE). This law requires service providers like Burpple to be transparent about auto-renewal terms and to make cancellation straightforward.

Your legal position on cancellations and refunds

Under the Consumer Protection (Fair Trading) Act, Burpple must clearly disclose auto-renewal terms before you subscribe. They must also provide a cancellation method that is as easy as the sign-up process. If you cancel before your renewal date, you should not be charged again. However, they are not required to refund payments already made for the current billing cycle.

If Burpple fails to process your cancellation request after you've submitted it, or if you're charged after cancelling, you have grounds to lodge a complaint with CASE. Keep copies of all cancellation emails and confirmation messages as evidence.

What happens if you dispute a charge

If Burpple charges you after you've cancelled, contact your bank or credit card issuer and request a chargeback. Provide them with evidence of your cancellation request (email confirmations, app screenshots). Your bank can reverse the charge while you dispute it with Burpple directly. Document everything in writing and keep records of all communication with Burpple's support team.

Your right to cancel is non-negotiable-Tocancel advocates for this principle across all subscription services in Singapore.

Burpple beyond pricing and plan options

Understanding the cost structure helps you decide whether cancellation makes financial sense. Here are Burpple's standard plans.

If you're paying S$9.90 monthly but using fewer than three deals per month, switching to the annual Standard plan (S$49 per year) saves you money. Conversely, if you're on an annual plan and've only used a handful of deals, cancelling now prevents wasteful renewal charges.

Common cancellation mistakes and how to avoid them

Many people struggle with Burpple cancellations not because the process is complicated, but because they take the wrong action at the wrong time. Here are the traps we see most often.

Mistake one: cancelling within the app-only platform when you signed up via the website

If you purchased your subscription on burpple.com, cancelling in the app will not work because the two systems are separate. You must email [email protected] with written notice. Confirm with Burpple via email that your cancellation has been processed; do not assume silence means approval.

Mistake two: cancelling fewer than 7 days before renewal

Burpple's processing time means your cancellation request may not reach their billing team before your next charge. For monthly plans, submit your cancellation at least 7 days before renewal. For annual plans, submit at least 14 days ahead. Check your invoice or account dashboard for the exact renewal date and calculate backwards to be safe.

Mistake three: deleting the app or account after cancellation

Deleting the app does not cancel your subscription-Burpple charges you based on your account, not on whether the app is installed. Similarly, deleting your account may not cancel it. Use the official cancellation steps outlined above, then verify via confirmation email. You can safely delete the app only after your paid period has ended and you've confirmed no future charge will occur.

Mistake four: not keeping cancellation records

If a dispute arises, your only evidence is the confirmation email Burpple sends or the email you sent to [email protected]. Screenshot or save these messages. If Burpple charges you after cancellation and denies receiving your request, these records are essential for chargeback claims or complaints to CASE.

At Tocancel, we recommend keeping cancellation confirmation records for at least six months after the final charge date.

What happens after you cancel

Cancellation is not the same as immediate deactivation. Understanding what occurs in the days and weeks after you submit your request prevents confusion and unexpected charges.

Your access period after cancellation

When you cancel, Burpple stops charging you at the end of your current billing cycle, but you retain access to your membership until that date. If you cancel on day 15 of a 30-day monthly plan, you still have access for 15 more days. For annual plans, if you cancel on day 100 of a 365-day plan, you have 265 days of remaining access. This is a consumer protection-you've paid for that period, and you're entitled to use it.

Your next renewal date will not arrive

Once your paid period ends, no charge will occur and your membership will expire automatically. You do not need to cancel again. If you see an unexpected charge after cancellation, your cancellation was not processed or there was a system error. Contact Burpple immediately and escalate to CASE if they fail to respond within 14 days.

Reactivating your subscription later

You can re-subscribe to Burpple at any time by opening the app or website and selecting a new plan. There is no penalty for cancelling and rejoining. Some users cancel between seasons or when they're not dining out regularly, then reactivate when they want deals again. Tocancel supports this flexible approach-subscriptions should serve your lifestyle, not the reverse.

How to request a refund from Burpple

Refund policies are where confusion often arises. Here's what you can reasonably request.

Refunds for the current billing cycle

Burpple does not offer refunds for the current billing cycle once it has started. If you subscribed three weeks ago to a 30-day plan and decide to cancel today, you've used part of the service and are not entitled to a refund for the unused portion. This is standard practice in the subscription industry and complies with Singapore consumer law.

Refunds if you cancel within a trial period

If Burpple offered you a trial or promotional period (e.g., "first month 50% off"), and you cancel during that trial before the promotional rate ends, you are not entitled to a refund of the discounted amount. You are only entitled to prevent the next charge at the full rate. However, if you were charged the full price when a promotional rate was promised, you have grounds to request a refund. Email [email protected] with your original promotional offer details (screenshot, email, link) and request an adjustment.

Refunds if Burpple failed to process your cancellation

If you submitted a valid cancellation request and Burpple failed to honour it, charging you again after your cancellation date, you are entitled to a full refund of the erroneous charge. Request this refund in writing via email and provide your cancellation confirmation. If Burpple refuses, contact your bank and file a chargeback, then escalate to CASE for formal investigation.

Your strongest position is cancelling well in advance and keeping records. At Tocancel, we emphasise prevention over dispute recovery.

Burpple's cancellation address and contact details

For formal correspondence and cancellation requests, use these details.

Always email [email protected] first for cancellation. If they do not respond within 14 days, contact CASE with copies of your cancellation email and confirmation attempts.

Checklist: your step-by-step cancellation plan

Use this checklist to ensure you cancel correctly and retain evidence of your request.

• Verify where you purchased your subscription (app vs. website).
• Log into your account and note your next renewal date (at least 7-14 days from today).
• If you subscribed via app: open the app and navigate to Membership > Cancel Subscription.
• If you subscribed via website: compose an email to [email protected] with your cancellation request, including your name, email, plan name, and desired cancellation date.
• Send your email at least 7 days (monthly) or 14 days (annual) before renewal.
• Wait for a confirmation email from Burpple within 24-48 hours.
• Screenshot or save the confirmation message and file it with your records.
• Check your bank or payment method on your renewal date to confirm no charge occurred.
• If a charge appears after cancellation, contact your bank immediately and file a dispute.
• Keep all records for six months in case you need to escalate to CASE.

This checklist takes 15 minutes and prevents months of unexpected charges and frustration.

Should you keep or cancel Burpple beyond

Cancellation is not always the right choice. Here's how to decide whether to keep your subscription or let it go.

Keep Burpple if

You dine out at Burpple partner restaurants at least twice per month (making the membership cost-effective), you enjoy discovering new restaurants and using the app regularly, the participating restaurants in your area offer deals that match your cuisine preferences, and the annual plan cost (S$49-S$128) represents less than 10% of your quarterly dining budget. If you're on a promotional trial rate and the full renewal price still feels reasonable, keeping it makes sense.

Cancel Burpple if

You dine out fewer than twice per month (the deals won't justify the cost), your preferred restaurants no longer participate in the scheme, you've been charged for months without using the app, the promotional rate has expired and the standard price no longer offers value, or you prefer dining freely without membership restrictions. If you're uncertain, cancel now and resubscribe when you're ready to commit-there's no penalty.

The simple rule: if you're asking yourself whether to cancel, you probably should. Tocancel exists to help you reclaim money and control from subscriptions that no longer serve you.

Why tocancel exists and how we help

Subscription services profit from forgetting. They design auto-renewal systems that are easy to join and deliberately hard to leave. Burpple itself is a reputable platform, but the industry standard-auto-renewal with buried cancellation options-puts the burden on you.

Tocancel flips this balance by making cancellation transparent, straightforward, and empowering. We've helped thousands of consumers cancel Burpple and hundreds of other subscriptions across Singapore, recovering thousands of dollars in unnecessary charges. Our guides use plain language to translate industry jargon into actionable steps. We cite consumer law to remind you that cancellation is your right, not a favour. And we provide contact details and escalation pathways so you know exactly what to do if a company refuses to honour your request.

Your subscription should work for you-not the other way around. Tocancel has guided thousands of Singaporeans through cancellations with the confidence and clarity you deserve. If you have questions about cancelling Burpple or any other service, visit Tocancel (tocancel.com) to find guides, contact templates, and direct escalation support. Tocancel is your partner in taking back control of your finances.