Cancel Everyplate: The Right Way

How to cancel Everyplate in singapore and stop paying for meal kits you don't use

What is Everyplate and how the subscription works

Everyplate is a meal kit delivery service that sends you pre-portioned ingredients and recipes each week. You choose your meals from their menu, and they handle shopping, packaging, and delivery on a schedule you control. The service operates on a strict weekly billing and delivery cycle, which means timing matters when you decide to cancel.

How your subscription and billing cycle work

Your Everyplate account runs through their website or mobile app, not through Apple App Store or Google Play. This distinction matters because you cannot cancel through a third-party app store. Your billing, meal selections, and delivery schedules all follow a weekly cycle with a cut-off time each week. If you miss that cut-off, Everyplate will charge you and ship a box before your cancellation takes effect. Understanding this deadline is crucial to avoiding unwanted charges when you cancel.

Current pricing in singapore

Everyplate's pricing varies based on how many meals you select per week and how many servings each meal contains. Promotional rates for new customers often differ significantly from standard pricing. Rather than relying on outdated pricing information, visit Everyplate's official website directly to see current rates in Singapore dollars (SGD) before making any decisions.

Your consumer rights when cancelling Everyplate in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel any subscription service, including Everyplate. Understanding these rights means you can cancel with confidence and know exactly where to escalate if the company refuses to comply.

What singapore law requires of subscription services

Under the Consumer Protection (Fair Trading) Act, traders must not engage in unfair practices. This includes making cancellation deliberately difficult, hiding cancellation terms, or charging you after you have requested termination. If Everyplate's cancellation process is slow, broken, or impossible to find, that may breach these protections. Your legal position is clear: you have the right to cancel a distance contract (such as an online meal subscription) within a reasonable timeframe using a simple method provided by the company. If Everyplate refuses to cancel your subscription or continues to charge you after you have requested termination in writing, you can escalate to the Consumers Association of Singapore (CASE), which enforces consumer protection law.

What happens if Everyplate refuses to cancel

If you cancel your subscription through the correct method and Everyplate continues to charge you, you have strong legal grounds to dispute the charges. Document every cancellation attempt by taking screenshots of your account, saving confirmation emails, and noting the exact dates and times you requested cancellation. If the company ignores your requests, file a complaint with CASE, which can mediate disputes and force refunds. Tocancel recommends keeping detailed records because they are your evidence if the matter escalates.

How to cancel Everyplate step by step

Cancelling Everyplate is straightforward if you know the correct steps and timing. Follow this process to ensure your subscription ends without unexpected charges.

Cancel via the Everyplate website or app

This is the fastest and most reliable cancellation method. Log into your account at least two days before your next weekly delivery cut-off time to allow time for the system to process your request.

1. Log into your Everyplate account on the website or open the mobile app
2. Navigate to your account settings or subscription management section (usually labelled "My Account", "Subscription", or "Manage Delivery")
3. Look for a "Pause" or "Cancel Subscription" button
   • If you see a pause option and you are unsure whether you will return, pause instead of cancel to preserve your account and preferences
4. Click "Cancel Subscription" and select your reason (this feedback helps the company improve)
5. Confirm the cancellation when prompted
   • The system may offer you a discount to stay; accept only if you genuinely want to continue
6. Save and screenshot the confirmation screen showing your cancellation was accepted
7. Check your email within 24 hours for a cancellation confirmation from Everyplate

Your subscription will end after your final delivery, which is usually the order placed before your cancellation cut-off time.

Cancel via registered mail if online cancellation fails

If Everyplate's website or app does not allow you to cancel, or if you receive no confirmation after attempting online cancellation, use registered mail as your backup method. Registered mail creates a legal record that Everyplate received your request, which is valuable evidence if you later need to dispute charges or escalate to CASE.

1. Identify Everyplate's registered postal address by checking your account, billing statement, or the company's contact page
2. Write a formal cancellation letter on plain paper that includes:
   • Your full name and email address
   • Your Everyplate account number (found in your account settings or billing emails)
   • The exact date you submit the letter
   • A clear statement: "I request immediate cancellation of my Everyplate subscription effective today"
   • Your signature at the bottom
3. Place the letter in an envelope and address it to the postal address you identified
4. Take the envelope to a Singapore Post office and request registered mail with tracking
5. Pay the registration fee (typically SGD $2-3) and save your receipt and tracking number
6. Keep the receipt and tracking number until your cancellation is confirmed and your final charge has processed

Registered mail is legally binding because Everyplate must sign for it and you have proof of delivery. This method is slower (typically 5-7 working days) but far more defensible if you later need to file a complaint with CASE. Tocancel recommends using registered mail if you have already tried online cancellation multiple times without success.

Refunds and what happens after you cancel

Understanding what refunds you are entitled to helps you avoid disputes and know when to follow up with Everyplate if money is owed to you.

Refund policy and timeline

If you cancel before your weekly cut-off time, Everyplate will not charge you for the next delivery. If you cancel after the cut-off but before the delivery has been dispatched, contact Everyplate's customer service immediately to request cancellation of that order and a refund of the charge. If your box has already been dispatched, you cannot cancel that specific order, but your subscription ends after it arrives. If Everyplate has already charged you for a delivery you did not receive, request a refund within 30 days of the charge by contacting their support team with your order number and evidence of non-delivery. Refunds typically process within 5-10 working days back to your original payment method.

What to do after your subscription ends

After your final Everyplate delivery arrives, your subscription is complete. Your account usually remains active in case you want to reactivate later, but you will not be charged. Monitor your bank or credit card statement for 2-3 weeks after your expected final delivery to confirm no further charges appear. If an unexpected charge arrives, treat it as a billing error and contact Everyplate immediately to request a refund with reference to your cancellation date.

Common mistakes that delay your cancellation

Even with clear instructions, people sometimes make errors that prevent cancellation from taking effect. Protect yourself by avoiding these common pitfalls.

Missing the weekly cut-off time

Everyplate's cancellation deadline is typically 2-3 days before your next delivery date. If you cancel after this cut-off, your subscription will not end until after that delivery is shipped and charged. Check your account for the exact cut-off time for your delivery day, and cancel at least 48 hours before. If you miss the cut-off by hours, contact Everyplate's customer service team immediately and ask them to cancel the pending order as a courtesy.

Trying to cancel through an app store

Many customers mistakenly believe they can cancel through Apple App Store or Google Play if they downloaded the Everyplate app from there. You cannot. App stores handle only the app itself, not the underlying subscription. You must cancel directly through Everyplate's website or app to end your subscription. If you have already deleted the Everyplate app from your phone, reinstall it or use a web browser to access the website instead.

Not saving cancellation confirmation

If you cancel online, Everyplate displays a confirmation message on screen, but this disappears if you close your browser. Screenshot or photograph this confirmation immediately. If Everyplate later claims you never cancelled (a rare but real problem), your screenshot is proof. Tocancel strongly recommends saving evidence of every step: confirmation screens, email receipts, and the date and time you cancelled.

Pricing comparison and cost of cancellation

Understanding Everyplate's true costs helps you decide whether the service is worth continuing or whether cancellation is the right choice.

Reviews and what other singapore customers say

Real customer feedback shows common reasons for cancellation and patterns in how Everyplate handles the process. Most customers report smooth online cancellations, though a few encounter delays if they miss the weekly cut-off. Some appreciate the flexibility to pause instead of cancelling permanently. Common complaints centre on price increases after the promotional period ends and occasional delivery delays. If you are on the fence about cancelling, reading recent reviews on consumer sites can help you decide whether the service still meets your needs.

Key steps to remember: your cancellation checklist

Before you cancel, use this checklist to ensure you have covered every base.

• Check Everyplate's website for your exact weekly cut-off time
• Decide whether to cancel or pause (pause preserves your account)
• Log into your account at least 48 hours before the next delivery
• Navigate to subscription management and select "Cancel"
• Screenshot the cancellation confirmation screen
• Save the confirmation email Everyplate sends within 24 hours
• Check your bank or credit card statement 2-3 weeks later to confirm no further charges
• If you see an unexpected charge, contact Everyplate with your cancellation date and demand a refund
• If Everyplate refuses to refund or continues charging, file a complaint with CASE (Consumers Association of Singapore)

Getting help if Everyplate refuses to cancel

Most cancellations complete smoothly, but if Everyplate ignores your requests or continues charging you, you have escalation options.

Contact Everyplate customer service

Before escalating to CASE, give Everyplate one final chance to resolve the issue. Email their customer service team with your account number, cancellation date, and a screenshot of your cancellation request. Ask for a response within 5 working days. If they do not respond or refuse to cancel or refund, move to the next step.

File a complaint with CASE

The Consumers Association of Singapore (CASE) is the official body that enforces consumer protection law. You can file a free complaint online at their website if Everyplate fails to honour your cancellation or continues charging after you have cancelled. CASE will contact Everyplate on your behalf and mediate the dispute. If CASE confirms you were wrongfully charged, Everyplate must refund you. Tocancel recommends filing a CASE complaint if Everyplate ignores you for more than two weeks after your cancellation request.

Dispute the charges with your bank

If Everyplate charges you after you have cancelled, you can also dispute the charge with your bank or credit card provider. Provide your bank with evidence of your cancellation attempt (screenshots or emails) and explain that you requested cancellation but were still charged. Your bank can reverse the charge and investigate Everyplate's billing practices. Tocancel advises using this option in parallel with a CASE complaint for faster resolution.

Summary and next steps

Cancelling Everyplate in Singapore is simple if you follow the correct process and timing. Log into your account, navigate to subscription settings, and click "Cancel" at least 48 hours before your weekly cut-off time. If online cancellation fails, use registered mail to create a legal record of your cancellation request. Monitor your bank statement for unwanted charges, and if Everyplate continues to bill you, file a complaint with CASE, which will force a refund. Your consumer rights are clear: you can cancel anytime without penalty, and the company must honour your request within a reasonable timeframe.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds through clear guidance and consumer law expertise. If you are unsure about any step of the cancellation process, revisit this guide or contact CASE directly. Your decision to cancel is valid, and you deserve a straightforward exit from Everyplate without delays or surprise charges.

Everyplate cancellation contact address

For registered mail cancellations, confirm the current postal address by checking your Everyplate account, a recent billing statement, or Everyplate's official website contact page. Addresses can change, so always verify before sending registered mail. Once you have the address, send your cancellation letter by registered mail with tracking and keep your receipt as proof of delivery. Tocancel recommends updating this section regularly as company addresses may shift.