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Cancel Grubhub: The Right Way
Learn how to cancel Grubhub and claim your refund rights. Get expert tips with a 4.8/5 rating. Start your hassle-free cancellation today!
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How to cancel Grubhub in singapore and protect your consumer rights
Why you might need to cancel Grubhub
Grubhub operates as a food delivery marketplace in Singapore, connecting you with restaurants and delivery drivers through their app or website. You place an order, pay through the platform, and a driver brings your meal to your door. The service includes two separate payment tracks: one-time food orders billed immediately, and Grubhub+ a monthly subscription (approximately SGD 12-15) that offers unlimited free delivery, reduced service fees, and exclusive restaurant promotions.
Cancellation with Grubhub splits into two distinct actions. You might cancel a pending food order awaiting delivery, or you might cancel your Grubhub+ membership to stop recurring charges. Understanding which cancellation applies to your situation saves time and protects your money. Tocancel helps you navigate both paths with clarity and confidence.
When cancelling a pending food order makes sense
You may cancel a pending order if the restaurant hasn't yet prepared your meal, if you've discovered hidden fees not shown at checkout, or if the estimated delivery time has extended beyond what you need. Grubhub typically processes refunds for cancelled orders within 3-5 business days back to your original payment method. Act quickly, because once a driver accepts your order and begins preparation, cancellation becomes harder and your refund rights weaken.
When cancelling your grubhub+ membership makes sense
You should cancel Grubhub+ if you've stopped ordering regularly, if minimum spend thresholds make the membership uneconomical, or if service fees still apply despite paying for membership. Review your order history over the past three months: if you've placed fewer than four orders, or if most orders fall below the free delivery threshold, the monthly charge is not delivering value. Tocancel recommends this audit before you decide, because it clarifies whether cancellation or downgrading your ordering habits is the smarter move.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act is your legal foundation for fair billing, transparent pricing, and cancellation rights.
What the consumer protection (Fair trading) act guarantees you
Your legal position: Grubhub must display all pricing clearly before you confirm payment, honour their stated cancellation policy, and refund you if an order fails to arrive, arrives late beyond a reasonable window, or arrives damaged. If Grubhub charges your card after you cancel, or delays a refund beyond their stated timeframe without explanation, you have grounds to escalate to Singapore's consumer authority. The law protects you against misleading claims about membership benefits, hidden fees buried in fine print, and unfair contract terms that contradict what Grubhub advertised to you at signup.
How to escalate a dispute with Grubhub
If Grubhub denies your refund or ignores your cancellation request, follow this escalation path. First, contact Grubhub's customer support via the app, website live chat, or email and document the date, time, and support agent's name. Give them 7 days to respond. If they refuse or stay silent, contact the Consumers Association of Singapore (CASE) at www.case.org.sg or call 1800-6100-6 (toll-free). CASE mediates disputes at no cost to you and has authority to push Grubhub for resolution. If mediation fails, you may file a small claims action in the District Court (for amounts over SGD 5,000) or the Magistrate's Court (for SGD 5,000 or less). Tocancel recommends keeping all evidence: screenshots of your cancellation confirmation, account settings pages, and any email receipts from Grubhub.
Grubhub pricing in singapore
Understanding what Grubhub charges helps you decide whether the subscription delivers value or whether cancellation truly saves you money.
Current subscription and fee structure
| Plan type | Monthly cost (SGD) | Key benefits | Best for |
|---|---|---|---|
| Pay-per-order | No membership | Standard delivery fees apply per order | Occasional users |
| Grubhub+ membership | 12-15 | Unlimited free delivery, reduced service fees, exclusive deals | Frequent users (4+ orders/month) |
| Promotional trial | 0 for 7-30 days | Full Grubhub+ benefits during trial period | New users testing the service |
Hidden costs you should watch for
Even with Grubhub+ active, service fees and small-order minimums still apply to many restaurants. Delivery charges may not apply to every eligible restaurant listed on the app: read each restaurant's page carefully before checkout. Promotional trials often auto-convert to paid membership at the end, charging your card without a second confirmation email. Screenshot your trial expiry date and set a calendar reminder one week before it ends. Tocancel advises reviewing your Grubhub account settings weekly to catch unexpected charges early.
How to cancel your Grubhub account or grubhub+ membership
Follow these step-by-step instructions to cancel, depending on whether you're cancelling a single order, your membership, or your entire account.
Cancelling a pending food order
- Open the Grubhub app or visit grubhub.com and log in to your account
- Navigate to "My Orders" or "Order History"
- Find the pending order you wish to cancel (look for orders marked "Confirmed" or "Preparing")
- Orders already marked "Out for delivery" cannot be cancelled via the app
- Tap or click the order and select "Cancel Order"
- Confirm your cancellation and select a reason from the dropdown menu
- Choose the reason that best matches your situation (e.g. "Changed my mind", "Found hidden fees", "Delivery time too long")
- Wait for Grubhub's confirmation message on screen and in your email inbox
- Your refund will process within 3-5 business days to your original payment method
If the app shows "Cancel Order" is greyed out or unavailable, the restaurant has already started preparing your food; contact Grubhub support immediately via live chat and request a manual cancellation with explanation.
Cancelling grubhub+ membership
- Open the Grubhub app or website and log in
- Go to "Account" or "Settings" (usually found in the top-right menu or bottom navigation bar)
- Select "Membership" or "Grubhub+"
- Look for an option labelled "Manage subscription", "Cancel membership", or "View membership details"
- Tap "Cancel Grubhub+" and confirm your cancellation
- Grubhub may display a retention offer (e.g. a discount or free month); decline if cancellation is your goal
- You will receive an on-screen confirmation and an email receipt within minutes
- Your access to Grubhub+ benefits stops immediately; your next monthly charge is cancelled
If you signed up via a promotional trial, cancelling during the trial period means no charge will ever apply. If you cancel after a trial ends and you've already been charged, you may request a refund of that single charge by contacting Grubhub support (see refund section below).
Cancelling your entire Grubhub account
- Log in to your Grubhub account on the app or website
- Go to "Account" or "Settings"
- Scroll to the bottom and look for "Delete account", "Close account", or "Deactivate account"
- Select the option and follow Grubhub's confirmation steps
- Grubhub may ask you to confirm your password or verify your email address
- Once confirmed, your account is closed and no further charges can be applied
- Any credit balance remaining in your Grubhub account will be forfeited unless you request a refund via support
Deleting your account removes all saved addresses, payment methods, and order history. If you think you may return to Grubhub in the future, consider simply cancelling Grubhub+ instead of deleting your entire account.
Refund timelines and what to expect
Understanding when your money comes back prevents anxiety and helps you spot if Grubhub is stalling.
Refund processing for cancelled orders
Once you cancel a food order, Grubhub initiates the refund immediately but the credit takes 3-5 business days to appear in your account. If you paid via credit card, the refund posts to your card statement. If you used a digital wallet (e.g. PayLah, GrabPay), the credit returns to that wallet. Bank transfers and cheques are not standard Grubhub refund methods in Singapore. Monitor your account statement in the 3-5 day window; if the refund doesn't appear by day 6, escalate to Grubhub support with your cancellation confirmation number.
Membership cancellation and prorated refunds
When you cancel Grubhub+ mid-month, Grubhub does not issue a prorated refund for unused days. Your cancellation takes effect immediately and no further charges occur, but you forfeit the remainder of your current billing cycle. Therefore, if you cancel on the 15th of a 30-day month, you lose the benefit of half your membership without compensation. Tocancel recommends cancelling on the day your next charge is due, not mid-cycle, to minimize waste.
Disputing a charge that won't refund
If Grubhub processes a refund but it never reaches your account after 7 business days, or if Grubhub refuses to refund a cancelled order, contact your bank or credit card issuer and initiate a chargeback. Provide your bank with screenshots of your cancellation confirmation and Grubhub's refund policy. Your bank will investigate on your behalf and may reverse the charge within 10-20 business days. This means you have strong leverage: Grubhub knows that chargebacks damage their payment processor relationships, so citing this option often prompts faster resolution from their support team.
Common mistakes to avoid when cancelling Grubhub
It's easy to make a misstep that delays your cancellation or costs you money. Here are the traps most people fall into.
Mistake 1: cancelling your payment method instead of your membership
Some users delete their saved credit card from Grubhub thinking this stops the subscription. It does not. Grubhub will attempt to charge an alternate payment method on file, or may suspend your account and send you payment reminders. Always cancel the membership itself (via the steps above), not just the payment card.
Mistake 2: cancelling after the trial period without capturing the end date
Promotional trials often auto-renew silently. You receive no second confirmation email, and the charge appears on your statement as a surprise. Screenshot your trial end date during signup and set a phone reminder one week before. If you're charged unexpectedly, contact Grubhub support within 30 days and request a refund for the unexpected charge, citing the auto-renewal as a billing error.
Mistake 3: failing to save proof of cancellation
Grubhub's cancellation screens may not immediately email you a confirmation. Take a screenshot of your cancellation confirmation page, save it to your phone, and forward it to your own email for archiving. If a dispute arises later, this screenshot is your evidence. Tocancel has seen countless cases where users lose refund disputes because they deleted the proof before the refund cleared.
Mistake 4: ordering again after cancelling during a promotional period
If you cancel Grubhub+ during a free trial, do not place another order immediately. Grubhub may re-enrol you in the subscription and charge you when you order. Wait until your trial expiry date has fully passed before using the app again.
What happens after you cancel Grubhub
Life after cancellation is simpler than you might expect, but a few loose ends need attention.
Access to your account post-cancellation
If you cancelled only your Grubhub+ membership, your account remains active and you can still place pay-per-order orders at standard rates. If you cancelled your entire account, you cannot log back in or access past orders. However, you can create a new Grubhub account at any time using the same email address. Past refunds and credits do not transfer to a new account.
Payment method and personal data
After cancellation, your saved payment methods remain in your Grubhub account unless you delete them separately. To remove this data, go to Account Settings, select Payment Methods, and delete each card or digital wallet. This prevents accidental re-enrolment if you accidentally log back in. Your email address and personal data stay with Grubhub's servers unless you explicitly request account deletion; contact support if you want confirmation that they've removed your data.
Communication and marketing emails
Cancelling does not automatically unsubscribe you from Grubhub's marketing emails. You will continue receiving promotional messages and re-engagement offers. To stop these, open any Grubhub marketing email and click "Unsubscribe" at the bottom. If Grubhub continues sending emails after unsubscribing, forward the unwanted emails to their support team and reference the Unsubscribe Abuse Regulations; this is a violation of Singapore's anti-spam rules.
Comparing cancellation options and alternatives
Before you cancel, consider whether a different action might suit your situation better.
Cancel versus pause versus downgrade
| Action | Effect | Reversible | Best for |
|---|---|---|---|
| Cancel Grubhub+ | Stops all membership charges immediately | Yes (re-join anytime) | Users who don't order monthly |
| Pause membership | Grubhub does not offer a formal pause feature; you must cancel | N/A | N/A |
| Stop ordering (keep membership) | Charges continue; you waste money if you don't order | Yes (start ordering again) | Users planning a short break (1-2 weeks) |
| Delete account entirely | Removes all account data, saved addresses, and payment methods | No (must create new account) | Users switching to competitors permanently |
When cancellation truly is the best choice
Cancel if you've used the service fewer than four times in the past three months, if minimum order thresholds exceed your typical spend, or if you've found a competing food delivery service with better rates. Tocancel advises doing a cost-benefit calculation: multiply your average Grubhub+ monthly fee (SGD 12-15) by 12 and compare it against the delivery fees you would pay on your own order frequency. If the annual Grubhub+ cost exceeds what you'd spend on delivery charges, cancellation saves money.
Step-by-step checklist for cancelling Grubhub
Use this checklist to ensure you've completed every step and left no loose ends.
| Task | Completed | Notes |
|---|---|---|
| Log in to Grubhub app or website | ☐ | Use your registered email and password |
| Navigate to Account Settings | ☐ | Look for Settings or Account menu |
| Select Grubhub+ or Membership option | ☐ | Choose "Manage subscription" or equivalent |
| Initiate cancellation and confirm | ☐ | Select cancellation reason if prompted |
| Screenshot cancellation confirmation page | ☐ | Save to email immediately |
| Verify cancellation email received within 24 hours | ☐ | Check spam folder if email is missing |
| Delete saved payment methods (optional) | ☐ | Prevents accidental re-enrolment |
| Unsubscribe from marketing emails (optional) | ☐ | Click Unsubscribe link in promotional emails |
| Monitor bank statement for refunds (if applicable) | ☐ | Refunds appear within 3-5 business days |
| Contact support if refund doesn't appear by day 7 | ☐ | Reference your cancellation confirmation |
Contact and escalation details for Grubhub in singapore
If Grubhub does not respond to your cancellation or refund request within 7 business days, escalate using these official channels.
Grubhub customer support (primary contact)
Grubhub does not publicly list a Singapore-specific phone number or physical office address. Contact them via: In-app live chat (fastest response, usually within 2 hours during business hours), Email support through the Grubhub website (allow 24-48 hours for response), or Twitter/Facebook messaging (@Grubhub). When contacting support, reference your order number or account email and include screenshots of your cancellation confirmation and refund request. Be clear and factual: state the date you cancelled, the amount involved, and the action you expect Grubhub to take.
Consumer authority escalation in singapore
If Grubhub ignores you, file a complaint with the Consumers Association of Singapore (CASE). Contact: CASE website: www.case.org.sg, Telephone: 1800-6100-6 (toll-free, Monday-Friday 9am-5pm), Email: [email protected], Postal address: 170 Clemenceau Avenue, Singapore 239928. CASE will mediate your dispute at no cost. Provide CASE with copies of your cancellation confirmation, screenshots showing hidden fees or billing errors, and all correspondence with Grubhub. If mediation fails and your claim is under SGD 5,000, you may file a small claims action in the Magistrate's Court. Tocancel has helped thousands of consumers navigate these escalations successfully by documenting everything and acting within legal timeframes.
Chargeback option via your bank
If Grubhub refuses to refund a charge and CASE mediation doesn't resolve the issue, contact your bank or credit card issuer and request a chargeback for unauthorized or fraudulent charges. Provide your bank with screenshots of your cancellation confirmation and state that Grubhub charged you after you cancelled. Your bank will contact Grubhub on your behalf. Chargebacks typically complete within 10-20 business days and have high success rates when you provide clear evidence of cancellation.
Summary and your next steps
Cancelling Grubhub or Grubhub+ is straightforward when you follow the correct sequence and document your actions. Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act are strong: Grubhub must process your cancellation within their stated timeframe, refund you for cancelled orders within 3-5 days, and stop charging you immediately once you cancel a subscription. If they fail to do so, you have clear escalation paths through customer support, CASE mediation, and your bank's chargeback process.
Take action today: log into your Grubhub account, navigate to Account Settings, and cancel Grubhub+ or your pending order using the steps outlined above. Take a screenshot of your cancellation confirmation, save it to your email, and monitor your bank statement over the next 5-7 business days. If you encounter resistance or a delayed refund, contact CASE at 1800-6100-6. Tocancel has helped thousands of consumers cancel subscriptions quickly and recover unfair charges by staying organized and knowing their rights. You can do the same, and your wallet will thank you.