Cancel Kencko: The Right Way to End Your Subscription

How to cancel your Kencko subscription and stop smoothie deliveries in singapore

Understanding Kencko and why you might want to cancel

Kencko is a subscription-based smoothie service that delivers pre-portioned, plant-based ingredient packs directly to your door for home blending. You receive shipments on a recurring schedule, with the flexibility to pause, adjust, or cancel whenever you choose. If you have an active Kencko subscription and want to stop the charges, this guide walks you through your options step by step.

How Kencko operates

Kencko works on a subscription model where you select your preferred delivery frequency and smoothie variety. Your subscription automatically renews on your billing cycle unless you actively pause or cancel it. As a Singapore customer, you pay in SGD with additional international shipping costs applied to your order. You manage your account through the Kencko website or through your mobile app subscription settings if you purchased via iOS or Android. This means you have multiple cancellation pathways depending on where you signed up.

Subscription plans and pricing in singapore

Kencko offers several subscription options tailored to different needs and budgets. The table below outlines typical plan structures and approximate SGD pricing (converted from USD; always verify current costs on Kencko's website before committing).

Because Kencko does not publish official SGD pricing for Singapore customers, these figures are approximate conversions from USD (approximately 1 USD = 1.35 SGD). Always check the Kencko website for current pricing and shipping surcharges before placing or renewing an order.

Common reasons to cancel Kencko

Cancelling a subscription is your right as a consumer, and you do not need to justify your decision.

Why customers cancel

You might cancel because the smoothies do not match your taste preferences, your dietary needs have changed, or the recurring cost no longer fits your budget. Some customers switch to local fresh smoothies from nearby cafes, worry about packaging waste, or simply want to try competitor services. Shipping delays, damaged deliveries, or unexpected app store charges also prompt cancellations. If you discover that Kencko has misled you about refund policies or product contents, you have every right to reassess your commitment and exit the service.

Your consumer protection rights in singapore

Under the Consumer Protection (Fair Trading) Act (Chapter 52A of the Singapore Statutes), you are protected when you purchase goods or services. If Kencko fails to deliver orders on time, supplies damaged or defective smoothie packs, or makes misleading claims about refunds or product quality, you may be entitled to remedies including refunds, replacement, or compensation. Your legal position is clear: you own the right to cancel without penalty if the service does not meet the standards promised. Document any issues before you cancel, including screenshots of billing statements, delivery delays, or product damage, because this evidence strengthens any refund claim you later pursue with the Consumer Association of Singapore (CASE) or through the Small Claims Tribunal if needed.

How to cancel Kencko based on where you subscribed

Your cancellation method depends on how you originally purchased your Kencko subscription.

Cancel via the Kencko website

If you subscribed directly through Kencko.com using a credit card or PayPal, you cancel through your account dashboard. This is the most straightforward route and takes only a few minutes.

1. Visit kencko.com and log in using your registered email address and password.
   • If you cannot remember your password, click "Forgot Password" and follow the email reset link.
2. Navigate to your account settings or subscription management section (typically labelled "Subscriptions," "My Orders," or "Account").
   • This option may also appear in a dropdown menu under your profile name or avatar.
3. Locate your active Kencko subscription and select "Pause Subscription" or "Cancel Subscription."
   • Pausing temporarily stops deliveries; cancelling ends your subscription permanently.
   • Choose the option that matches your intent.
4. Review any confirmation message and reason-for-cancellation prompt that appears.
   • Kencko may offer a discount or incentive to keep you as a customer; you are free to decline.
5. Confirm your cancellation by clicking the final "Confirm Cancellation" or similar button.
   • You should receive a confirmation email within minutes.
6. Check your email inbox (and spam folder) for a cancellation receipt showing your subscription has ended.
   • Keep this email as proof of cancellation in case billing disputes arise later.

Cancelling via the website gives you immediate confirmation and a clear audit trail.

Cancel via apple app store or google play

If you subscribed to Kencko through the iOS or Android app and set up billing through the app store, you must cancel through your phone's subscription settings, not the Kencko website. The app store handles your payment, so that is where you revoke access.

For iPhone or iPad (Apple App Store):

1. Open the Apple App Store and tap your profile icon at the top right of the screen.
   • Alternatively, go to Settings on your device, scroll to App Store, and tap your Apple ID.
2. Select "Subscriptions" from the menu.
   • You will see all active subscriptions linked to your Apple account.
3. Find and tap the Kencko subscription.
   • If Kencko does not appear, it may already be cancelled or you may have subscribed through the website instead.
4. Tap "Cancel Subscription" and follow any confirmation prompts.
   • The App Store may ask why you are cancelling; answering is optional.
5. You will see a message confirming your cancellation and when your access ends (typically at the end of your current billing period).
   • Keep a screenshot of this confirmation for your records.

For Android (Google Play):

1. Open the Google Play Store and tap your profile icon in the top right corner.
   • Select "Manage Your Google Account" or "Payments and Subscriptions."
2. Go to "Subscriptions" or "Manage Subscriptions."
   • You will see all active Google Play subscriptions.
3. Tap the Kencko subscription.
   • If it does not appear, check whether you subscribed via the website instead.
4. Select "Cancel Subscription" and confirm.
   • Google will show you when your access expires.
5. Screenshot your cancellation confirmation for your own records.
   • You should also receive a confirmation email from Google Play.

When you cancel through an app store, the service ends at the close of your current billing cycle, meaning you retain access until that date arrives.

Cancel by contacting Kencko support directly

If you cannot log in, cannot find your subscription, or prefer direct contact, you can reach out to Kencko's customer support team. Tocancel recommends this method if you have an outstanding dispute or refund claim.

1. Visit the Kencko website and locate their Contact Us or Support page.
   • Look for a "Help," "Support," or "Contact" link, typically in the footer or navigation menu.
2. Use the contact form or email support to request cancellation.
   • Provide your full name, registered email address, and account details so they can identify your subscription quickly.
   • State clearly: "I wish to cancel my Kencko subscription effective immediately" or the date you prefer.
3. Keep a copy of your support message and any response you receive.
   • This creates a paper trail proving you requested cancellation on a specific date.
4. Allow 5 to 7 business days for Kencko to process your cancellation and confirm it in writing.
   • If you do not hear back within this timeframe, follow up with a second email or contact CASE (Consumer Association of Singapore) for mediation.

Direct contact is slower than self-service cancellation but creates a documented record if you later need to dispute a charge.

What happens after you cancel Kencko

Cancellation does not happen in isolation; you need to know what to expect in the days and weeks that follow.

Timeline and billing after cancellation

When you cancel Kencko, your subscription stops renewing, but timing depends on where you are in your billing cycle. If you cancel on day 10 of a 30-day cycle, your paid access continues until day 30, then ends. You will not be charged again after the end of your current period. If you cancel a trial offer before converting to a paid subscription, no charges apply. Tocancel advises you to note your cancellation date and your billing cycle end date so you can monitor your bank or credit card statements in the following weeks to confirm no further charges appear.

Handling unexpected charges after cancellation

In rare cases, Kencko may process a charge after you cancel, either by mistake or due to a system delay. If you see a charge on your statement after your cancellation confirmation date, take action immediately. Contact your bank or credit card issuer and dispute the charge as unauthorized, mentioning your cancellation date. Simultaneously, reach out to Kencko support with your cancellation confirmation email as evidence. If Kencko refuses to refund, file a complaint with CASE, which can mediate disputes between consumers and businesses in Singapore at no cost to you. Tocancel recommends keeping all cancellation emails and bank statements for at least three months after your subscription ends.

Refunds and what you are entitled to claim

Your refund entitlement depends on when you cancel and what you have already received.

Refund scenarios

If you cancel before your next shipment processes, you will not be charged for that delivery. If you paid for a future shipment that has not yet been sent, Kencko should refund that amount to your original payment method within 14 days. If you cancel mid-cycle and a smoothie pack has already shipped, you cannot return or refund it under most cancellation policies, though you can still receive and consume it. However, if the smoothie pack arrives damaged, expired, or does not match the description, you are entitled to a full refund or replacement under the Consumer Protection (Fair Trading) Act. If Kencko charges you after you have cancelled, that is a billing error and you have the right to a full refund plus interest if applicable under Singapore law.

How to claim a refund

If you believe you are owed a refund, contact Kencko support in writing (email preferred) with the following details:

• Your full name and account email address.
• Your order number and invoice or receipt image.
• The date you cancelled and your cancellation confirmation email.
• A clear statement of what you are claiming: "I request a refund of SGD [amount] for [reason]."
• Copies of any relevant screenshots, delivery notices, or bank statements.

Kencko should respond within 7 to 10 business days with a refund decision. If they decline your claim without valid reason, escalate to CASE or file a claim in the Small Claims Tribunal if the amount exceeds SGD 500. Tocancel emphasizes that your consumer rights do not disappear when you cancel; they remain in force until all disputes are resolved.

Common mistakes when cancelling Kencko

Cancellation seems straightforward, but small oversights can leave you exposed to unexpected charges or unresolved disputes.

Mistakes that delay or complicate cancellation

One frequent error is pausing your subscription instead of cancelling it. A pause typically lasts 1 to 3 months, after which your subscription automatically resumes. If you truly want to exit, select "Cancel" not "Pause." Another mistake is assuming your cancellation is complete after you click the button. Always wait for and save a confirmation email; without it, Kencko may claim no cancellation was ever requested. If you subscribed via an app, many people forget to cancel through the app's subscription settings rather than just deleting the app itself. Deleting the app does not cancel your subscription; you must revoke it through the app store. A fourth error is cancelling one subscription while another billing method remains linked to a different subscription. If you purchased multiple subscription plans under the same account, cancel each one individually. Finally, failing to document charges after cancellation can make refund disputes harder. Keep screenshots of your final billing statement and cancellation confirmation together in a folder for future reference.

Summary table: cancellation methods at a glance

Choose the method that matches how you originally subscribed to Kencko.

Contact information and escalation

If Kencko does not respond to your cancellation request or denies a valid refund claim, use these resources to enforce your consumer rights.

Kencko support and addresses

Kencko's registered office is located at 2035 Sunset Lake Road, Suite B-2, Newark, Delaware 19702, United States. They also maintain offices at 16192 Coastal Highway, Lewes, Delaware 19958, and a European office in Lisbon, Portugal. For direct contact, visit the Kencko website and use their Support or Contact page. Send any cancellation or refund requests via email to ensure you have a dated record of your communication. Tocancel advises keeping all support ticket numbers or email thread IDs for reference.

Singapore consumer protection authorities

If Kencko fails to honour your cancellation or refund request, contact the Consumer Association of Singapore (CASE). CASE provides free mediation and dispute resolution for consumers. You can file a complaint online at case.org.sg or call them at 6100-0315. If your claim exceeds SGD 500 and mediation does not resolve the dispute, you can file a claim in the Small Claims Tribunal, which handles consumer cases without requiring a lawyer. The Tribunal can order Kencko to refund you or deliver the service promised. Under the Consumer Protection (Fair Trading) Act, you also have the right to pursue legal action if you suffer loss due to misleading or deceptive conduct by Kencko.

Checklist for a smooth cancellation

Before you cancel, ensure you have completed all steps below to protect yourself.

• Log in to your Kencko account and verify your current subscription status and next billing date.
• If you want a refund for upcoming charges, check whether any shipment has already been dispatched.
• Take screenshots of your active subscription details, billing history, and any issues (damage, delays, or charges you dispute).
• Choose your cancellation method based on where you subscribed (website, Apple App Store, or Google Play).
• Complete the cancellation and save the confirmation email or screenshot showing your subscription has ended.
• Monitor your bank or credit card statement for the next two billing cycles to ensure no further charges appear.
• If an unexpected charge occurs, dispute it with your bank and contact Kencko support immediately with your cancellation confirmation.
• If Kencko does not respond or refuses a valid refund, escalate to CASE or the Small Claims Tribunal.

Final thoughts on cancelling your Kencko subscription

Cancelling a subscription is your consumer right, and you deserve a straightforward, friction-free process. Whether you cancel via the Kencko website, your mobile app, or direct contact with support, the key is to document your cancellation and monitor your bank statements afterward. Under Singapore's Consumer Protection (Fair Trading) Act, you are protected against billing errors, misleading claims, and unfulfilled promises. If Kencko charges you after cancellation or refuses to honour a valid refund claim, you have multiple escalation options including CASE mediation and the Small Claims Tribunal. Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following these exact steps. If you found this guide useful, share it with friends or family facing the same decision. For more cancellation guides and consumer rights information, visit Tocancel at tocancel.com, where transparency and empowerment are our mission.