Cancel Postmates: The Right Way

How to cancel Postmates in singapore and reclaim your money

Understanding Postmates and why you may need to cancel

Postmates was an on-demand delivery platform that connected customers with restaurants and retailers for fast food and goods delivery across multiple markets. The service offered a subscription tier called Postmates Unlimited, which reduced or waived delivery fees for frequent users.

In Singapore, Postmates Delivery Pte. Ltd. (UEN 201928323E) was incorporated in 2019, but current public registry records indicate the registered office at ONN WAH BUILDING is no longer active. This operational gap means you may have an active account or subscription from a previous signup, but the service itself may not be fully functional in your region. You deserve clarity on your account status before you proceed with cancellation.

Why cancelling Postmates matters now

If you subscribed to Postmates Unlimited or hold an active account, you are likely paying ongoing fees for a service that may no longer operate in Singapore. This means you have paid for a service that is not being delivered as promised, which breaches your consumer contract. At Tocancel, we help consumers like you identify these situations and take swift action to recover your money.

Verifying Postmates' current status in singapore

Before you cancel, confirm whether Postmates still operates in your region. Open the Postmates app or visit the website and attempt to log in with your account credentials. If the app or website does not load, or if you receive a message stating the service is unavailable in Singapore, document this by taking a screenshot. This proof becomes your strongest argument when you claim a refund, because it proves the company failed to deliver the service you paid for.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act is your legal shield when you purchase services from traders operating in Singapore, including digital subscriptions and food delivery platforms.

What the law protects you against

Under the Consumer Protection (Fair Trading) Act, every service provider must deliver the service as described, avoid misleading claims, and ensure the service meets a standard of satisfactory quality. If Postmates collected fees from you but the service is no longer accessible or functional, the company has breached this legal duty. This means you have a right to demand a refund, because you did not receive what you paid for.

Your legal position is straightforward: if you paid for a subscription and the service is unavailable or has ceased operations, the trader owes you a refund. The Consumer Protection (Fair Trading) Act makes clear that traders cannot charge you for services they cannot deliver.

Cooling-off rights and distance contracts

Most on-demand delivery services do not fall under the 14-day statutory cooling-off right that applies to distance contracts for goods. However, this does not weaken your position if the service becomes unavailable after you have paid. Your right to a refund comes from a breach of contract, not from a cooling-off period. Therefore, if Postmates is no longer operational in Singapore, you can demand your money back regardless of when you signed up.

Escalation with consumer authorities

If Postmates refuses your cancellation request or refund claim, escalate your complaint to the Consumers Association of Singapore (CASE). CASE provides mediation services and investigates unfair trading practices. You must document all attempts to contact Postmates, including dates, methods, responses, and any error messages you received, before you escalate your complaint. This paper trail strengthens your case and demonstrates good faith on your part.

How to cancel your Postmates subscription

Your cancellation method depends on whether Postmates remains accessible in Singapore and how you subscribed to the service.

Cancelling directly through the Postmates app or website

This is the fastest route if Postmates is still operational in your region.

1. Open the Postmates app or visit postmates.com and log in with your account email and password.
   • If you cannot access the app or website, take a screenshot of the error message and skip to the next section on alternative cancellation methods.
2. Navigate to your account settings by tapping the profile icon or menu option.
   • Look for a section labelled "Subscription", "Membership", "Postmates Unlimited", or "Account".
3. Select your active subscription or membership plan.
   • You should see an option to "Cancel Subscription", "Downgrade", or "Manage Plan".
4. Tap the cancel or downgrade button and confirm your decision.
   • Postmates may offer you a discount to stay; decline this unless it solves your underlying reason for cancelling.
5. Request a confirmation email and take a screenshot of the cancellation confirmation screen.
   • This proof is essential if you need to dispute future charges or escalate to Tocancel or consumer authorities.
6. Monitor your next billing cycle to confirm the charge has stopped.
   • If you are charged again after cancellation, you have grounds for a dispute claim with your bank or payment provider.

Cancelling via email or contact form

If the Postmates app or website is inaccessible or does not allow in-app cancellation, contact the company directly.

1. Compose an email to Postmates support requesting cancellation of your subscription.
   • Include your full name, account email address, and phone number registered with Postmates.
   • State clearly: "I request immediate cancellation of my Postmates Unlimited subscription effective today."
   • If the service is unavailable in Singapore, mention this: "I note that Postmates is no longer operational in Singapore, and I am requesting a full refund of all fees paid since [date service became unavailable]."
2. Send the email to [email protected] or use the contact form on the Postmates website if the email address is not available.
   • If you cannot find a support contact, check your account settings, previous emails from Postmates, or search the company's terms of service for a contact address.
3. Request a read receipt or confirmation of delivery, so you have proof the company received your request.
   • Some email clients offer this option automatically; enable it to create a paper trail.
4. Wait 5 to 7 business days for a response.
   • If Postmates does not respond, send a follow-up email and document the delay.
5. If the company refuses to cancel or does not respond within 10 business days, escalate to Tocancel or CASE (see refund section below).
   • Your documented attempts to cancel through official channels prove you acted in good faith.

Cancelling through your payment method

If Postmates is unresponsive, you can cancel through your bank, credit card provider, or digital payment platform (such as PayPal or Apple Pay).

1. Log in to your bank or payment provider account and review your transaction history.
   • Locate recent charges from Postmates or "Postmates Delivery Pte. Ltd."
2. Contact your bank or payment provider and explain that you wish to stop the recurring charge.
   • Tell them: "I am requesting that you block all future recurring charges from Postmates effective immediately. The service is no longer operational in Singapore."
3. Request that they submit a dispute or chargeback claim if Postmates continues to charge you after the recurring payment is cancelled.
   • Your bank can reverse unauthorised charges within a specified window (typically 60 to 120 days).
4. Ask for a written confirmation of the payment block and save it.
   • This proof protects you if disputes arise later.

Refunds and what you are entitled to claim

If Postmates is no longer operational in Singapore or failed to deliver the service you paid for, you have a right to a refund.

Refund eligibility and timeline

You are entitled to a refund if any of the following apply: the service is unavailable in your region; the app or website does not function; Postmates ceased operations without notice; or you paid for a subscription that was not delivered. In Singapore, traders must process refunds within a reasonable timeframe, typically 14 to 30 days from the date you request the refund. At Tocancel, we advise consumers to claim refunds for all fees paid since the service became unavailable or non-functional.

How to request a refund from Postmates

Include a refund request in your cancellation email. State the exact amount you wish to recover, the reason (service unavailable, non-functional, or breach of contract), and the date range of fees you are claiming. Ask for bank transfer or credit card refund, as these are traceable and safer than store credit.

If Postmates refuses or ignores your refund request, escalate to your bank or payment provider immediately. They can initiate a chargeback or dispute claim on your behalf. You can also file a complaint with CASE, which has the authority to order traders to refund consumers.

Common mistakes to avoid when you cancel

Cancelling a service sounds simple, but many consumers make missteps that weaken their position if a dispute arises. You deserve to cancel cleanly and protect yourself.

Mistake one: not documenting your cancellation attempt

If you cancel through the app, take a screenshot of the confirmation screen. If you email the company, request a read receipt and save the response. If the company offers no response, document the date and time you sent your message. This paper trail is your proof, and without it, Postmates can later claim they never received your cancellation request.

Mistake two: accepting a discount offer instead of cancelling

When you request cancellation, Postmates may offer you a discounted subscription to stay. This is a retention tactic, and it resets your cancellation deadline. Accept this offer only if you genuinely wish to continue using the service. If your reason for cancelling is that the service is unavailable or non-functional, no discount changes that fact, so decline and proceed with cancellation.

Mistake three: cancelling only through the app when the company is unresponsive

If you cancel in-app and the company continues to charge you, you have limited evidence of your cancellation request. Always follow in-app cancellation with an email or contact form submission to the company. This creates a second, documented proof point. At Tocancel, we emphasize the importance of a documented trail when disputing charges.

Mistake four: ignoring post-cancellation charges

If Postmates continues to charge you after you cancel, report this to your bank immediately. Do not assume the charge was an error and that the company will refund it on its own. Your bank can freeze or reverse the charge within a specific window, so act quickly.

What to do after you cancel Postmates

Cancellation is not the end of your work; it is the beginning of monitoring and follow-up. You deserve certainty that your subscription is truly stopped.

Monitor your bank account and card statements

For the next two billing cycles after you cancel, check your bank or credit card statement to confirm no further charges from Postmates appear. If you see a charge, contact your bank immediately and report it as unauthorized. Your bank can reverse the charge and, in many cases, issue you a refund within 5 to 10 business days.

Keep your cancellation confirmation

Save your cancellation confirmation email, screenshot, or bank payment block confirmation in a secure folder. Label it clearly with the date, the company name (Postmates), and your account email address. You may need this proof if you escalate a dispute to CASE or if the company later claims you owe outstanding fees.

If charges continue after cancellation

If Postmates charges you after you cancel, you have several options. First, contact the company directly and ask why the charge occurred. If they do not respond or claim it was an error, ask your bank to reverse the charge. If the company continues to charge you repeatedly, file a complaint with CASE. Tocancel can also guide you through the formal dispute process if you need support.

Pricing and subscription plans at Postmates

Understanding what you paid for helps you calculate your refund claim accurately.

Calculating your refund claim

Review your bank or credit card statement and note all charges from Postmates or "Postmates Delivery Pte. Ltd." over the past 12 months. If the service became unavailable or non-functional, add up all subscription fees paid since that date. If you paid upfront for an annual subscription, claim the pro-rata refund for the period you could not use the service. At Tocancel, we recommend submitting your refund claim with a clear, itemized list of dates and amounts so the company cannot dispute your figures.

Comparing Postmates to other delivery services in singapore

If you are cancelling Postmates because it is unavailable or unreliable, you may want to explore alternatives that operate reliably in Singapore.

If you choose to switch to a competitor, compare the subscription cost and cancellation ease. GrabFood and Deliveroo both allow you to cancel instantly through the app, and they maintain full operational coverage in Singapore. At Tocancel, we recommend choosing a service with transparent cancellation policies and reliable customer support, so you avoid the same situation with Postmates.

Important contact information and next steps

If you need further support with your Postmates cancellation, escalation, or refund claim, here is where to turn.

Postmates contact details (if operational)

Email: [email protected]
Registered office: ONN WAH BUILDING, Singapore (note: this address is no longer active according to public registry records).
UEN: 201928323E

If you cannot reach Postmates through the official channels or receive no response within 10 business days, proceed to escalate your complaint.

Consumer protection escalation in singapore

Consumers Association of Singapore (CASE):
Website: www.case.org.sg
Telephone: 1800-6-CASE (2273)
Email: [email protected]
Address: 170 Ghim Moh Road, Singapore 279621

CASE provides free mediation and investigation services for disputes between consumers and traders. File a complaint if Postmates refuses to respond to your cancellation or refund request.

Banking and payment dispute support

If you paid via credit card, debit card, or digital wallet, contact your bank or payment provider directly to dispute the charge or block future recurring payments. Most banks offer dispute resolution services within 60 to 120 days of the transaction.

Final summary: take action today

Cancelling Postmates in Singapore is straightforward if you understand your rights and follow a clear process. You have the right to cancel your subscription at any time, and if the service is unavailable or non-functional, you have the right to a full refund. Do not accept delays or unresponsiveness from the company; escalate to CASE or your bank if necessary.

Start by verifying whether Postmates is operational in Singapore, then cancel through the app, email, or your bank. Document every step, monitor your account for future charges, and keep all confirmation emails and screenshots. If the company refuses to cooperate, escalate to CASE, which has the authority to investigate and order refunds.

Tocancel has helped thousands of consumers cancel subscriptions, dispute unfair charges, and recover refunds from unresponsive companies. Visit Tocancel.com today for personalized guidance on your Postmates cancellation, or use Tocancel's resources to file a formal complaint with consumer authorities if you need escalation support. Your money belongs to you, and Tocancel is here to ensure you get it back.