Cancel Resdiary: The Right Way

How to cancel Resdiary in singapore: protect your rights when the company goes silent

Understanding Resdiary and why you might need to cancel

Resdiary is a table management and restaurant reservation platform that serves hospitality businesses across Asia-Pacific. Restaurant operators use it to accept bookings, manage dining diaries, and track customer reservations in a central system. If you booked a table through a restaurant using Resdiary, or if you are a business subscriber to the service itself, you may have a contractual relationship with either the restaurant or Resdiary-or both.

You might be cancelling for legitimate reasons: you switched to a competing reservation system, your restaurant closed, you no longer need the service, or you want to dispute a charge on your card. Whatever brought you here, Tocancel is designed to walk you through your options with clarity and confidence. Your consumer rights in Singapore are strong, and knowing them puts you in control.

Is Resdiary still operating in singapore?

This is the critical detail you need to know: Resdiary Singapore has been struck off and is no longer registered as an active business entity with the Accounting and Corporate Regulatory Authority (ACRA). This means the company no longer holds valid business registration in Singapore. If you are trying to cancel an account, resolve a billing dispute, or claim a refund, reaching the company directly may prove difficult or impossible.

If you have an outstanding balance, an unpaid refund, or an unresolved charge, do not assume the money is lost. Tocancel recommends escalating your concern immediately to the Consumer Association of Singapore (CASE) or disputing the charge with your bank or card issuer. These organisations exist to protect you when a business becomes uncontactable.

Who is responsible for your refund: Resdiary or the restaurant?

Understanding this distinction is critical to getting your money back. Resdiary operates as a platform provider; it does not set cancellation policies for individual bookings, process payments for table deposits, or take responsibility for refunds made by restaurants using the system. If you paid a deposit to secure a reservation at a restaurant, the restaurant that accepted your booking bears responsibility for honouring its stated cancellation and refund terms.

Conversely, if you are a restaurant owner cancelling your subscription to Resdiary's business service, you are dealing directly with Resdiary's billing department, not with the diners or restaurants that used the platform. This means your cancellation path and refund eligibility depend entirely on which party you are cancelling with and what your contract states.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act is your legal shield when cancelling services, disputing charges, or claiming refunds. Understanding these rights transforms you from a passive customer into an empowered negotiator.

What the law guarantees you

Under the Consumer Protection (Fair Trading) Act, every business-including Resdiary and the restaurants on its platform-must act fairly and honestly in their dealings with you. This means they cannot mislead you about cancellation terms, hide charges, or refuse a legitimate refund without valid reason. If Resdiary or a restaurant misrepresented its cancellation policy or the cost of the service, you have grounds to escalate a complaint and demand redress.

You also have the right to a refund if goods or services are not delivered as described, or if the business breaches its own terms. If you paid by credit card and the refund is wrongfully refused, you can dispute the charge with your card issuer-a process called a chargeback. This is a formal consumer protection tool. Your legal position is strong: the burden is on the business to prove it acted fairly, not on you to prove misconduct.

How to escalate if the company refuses to cooperate

The Consumer Association of Singapore (CASE) is the official body that handles disputes between consumers and businesses. If Resdiary or a restaurant using Resdiary refuses to honour a refund, blocks your cancellation without valid reason, or becomes uncontactable, you can lodge a free complaint with CASE. Document every interaction first: dates, times, names of staff members, email addresses, payment confirmations, and copies of every message you sent and every response you received.

CASE will investigate your complaint and attempt to broker a resolution. If negotiation fails, CASE can refer your case to the small claims tribunal or the district court, depending on the amount involved. Tocancel strongly advises keeping detailed records throughout your cancellation process-they are your evidence if escalation becomes necessary.

How to cancel your Resdiary account or booking

Your cancellation method depends on whether you are cancelling a restaurant booking or a business subscription. Here is how to proceed in each scenario.

Cancelling a table reservation at a restaurant

If you made a reservation through a restaurant that uses Resdiary, your cancellation is handled by the restaurant, not by Resdiary directly. Follow these steps:

1. Locate your booking confirmation email. It will contain the restaurant's name, reservation date and time, party size, and contact information.
   • Check the confirmation for the restaurant's direct phone number or email address.
   • Note any cancellation policy stated in the email-for example, "free cancellation up to 24 hours before" or "full deposit non-refundable."
2. Contact the restaurant directly to cancel. Phone is fastest; email provides a written record.
   • Provide your name, phone number, booking date, party size, and confirmation number if you have it.
   • Ask for confirmation that your cancellation has been processed.
   • Ask whether you are eligible for a refund of any deposit you paid.
3. If the restaurant refuses to cancel or refund without a valid reason, escalate immediately to Tocancel's guidance: gather your booking confirmation, payment receipt, and the restaurant's response, then file a complaint with CASE.
   • Include copies of all written communication with the restaurant.
   • Explain why you believe the refusal violates the Consumer Protection (Fair Trading) Act.

Cancelling a Resdiary business subscription

If you are a restaurant owner or manager cancelling your subscription to Resdiary itself, the process is more complex because Resdiary Singapore is no longer actively registered. Try these steps:

1. Search your email for any communication from Resdiary about your subscription, including invoices, renewal notices, or login confirmations.
   • Note your account number, subscription start date, and any renewal dates.
   • Check your payment receipts to confirm the amount you pay per month or year.
2. Access your Resdiary account online if it is still functional.
   • Look for a "Settings," "Billing," or "Subscription" section.
   • If an option to cancel or downgrade your subscription appears, select it and confirm.
   • Save a screenshot or download a copy of the cancellation confirmation.
3. If you cannot access your account or the cancellation option does not appear, attempt to contact Resdiary through any available channel.
   • Check the Resdiary website (if operational) for a support email or contact form.
   • Try calling any listed phone number, though response may be limited given the company's inactive status.
   • Send a formal cancellation email to any Resdiary address you find, marking it "Recorded delivery" if possible.
4. If Resdiary does not respond or the platform is inaccessible, escalate to your bank or card issuer immediately.
   • Request that they block any future recurring charges from Resdiary.
   • Dispute any charges made after you attempted cancellation as unauthorised.
5. File a complaint with CASE and provide evidence of your cancellation attempts.
   • Include screenshots of your attempts to access the platform, copies of emails sent, and records of any charges after your cancellation request.
   • CASE can compel the company (or its appointed liquidators, if applicable) to honour your cancellation and process a refund.

Understanding refunds and your entitlements

Refund eligibility depends on what you paid for and the terms agreed. Tocancel breaks down your options here.

Refunds for restaurant table deposits

If you paid a deposit to secure a table and then cancelled, your refund depends entirely on the restaurant's stated cancellation policy. A fair policy allows you to cancel free of charge if you do so within a reasonable notice period-typically 24 to 48 hours before your reservation. If the restaurant's policy is unreasonable (for example, "all deposits are non-refundable under any circumstance"), you may be able to challenge it under the Consumer Protection (Fair Trading) Act as an unfair contract term.

If the restaurant refuses a refund despite your request falling within the cancellation window, contact CASE. The burden is on the restaurant to prove that your deposit was forfeited under fair terms; if the terms are unclear or hidden, CASE will likely order a refund.

Refunds for Resdiary business subscriptions

If you are cancelling a business subscription to Resdiary, you are entitled to a refund for any charges made after your cancellation request, provided the subscription was not a non-refundable annual prepayment. Check your contract or the terms of service you accepted when you signed up. If Resdiary charged you for a month after you cancelled, or if the company is no longer operating and cannot deliver the promised service, you have grounds to dispute the charge.

Contact your bank or card issuer and request a chargeback for any disputed charges. Provide your cancellation request (email, screenshot, or dated letter) as evidence that you attempted to cancel before being charged. Most card issuers will refund you if you can show the cancellation request predates the charge.

Timeline for refunds

Once you successfully cancel, expect a refund to appear in your account within 7 to 14 business days if the cancellation was processed by the restaurant or Resdiary directly. If you dispute the charge with your card issuer, the chargeback process typically takes 30 to 60 days. Do not assume silence means rejection; follow up with the company or your bank if you do not see the refund within this window. Tocancel recommends checking your bank statements weekly and noting the refund date for your records.

Common mistakes people make when cancelling Resdiary

Cancellation disputes are frustrating, and small missteps can cost you time and money. Here are the pitfalls to avoid.

Confusing Resdiary with the restaurant

The most common mistake is contacting Resdiary to cancel your restaurant booking, then assuming the cancellation went through. Resdiary is a technology platform; it does not manage individual reservations or process refunds. If you contact Resdiary instead of the restaurant directly, your cancellation request may never reach the business that actually holds your booking. Always phone or email the restaurant itself, using the contact details on your confirmation email. Verify that your cancellation was received by asking for written confirmation.

Not keeping records of your cancellation request

If you cancel by phone and do not follow up with an email, you have no proof of your request if a dispute arises. The restaurant can claim it never received the cancellation, or Resdiary can insist it did not process it. Always send a written cancellation email after a phone call, or cancel via email from the start. Include your name, booking date, confirmation number, and a clear statement: "I request cancellation of my reservation for [date] at [time]." Save the confirmation email and the restaurant's response.

Missing the cancellation window

Many restaurants offer free cancellations only up to 24 or 48 hours before your reservation. If you cancel after that window closes, you may forfeit your deposit even under a fair policy. Check the cancellation terms in your confirmation email immediately, note the deadline, and set a phone reminder to cancel well in advance. Do not wait until the last minute.

Assuming a non-response means approval

If you send a cancellation request and the restaurant does not reply, do not assume your cancellation is confirmed. The restaurant may have lost your email, or it may be ignoring you to keep your deposit. Follow up with a phone call within 24 hours of sending your email. If the restaurant still does not respond and you are within the stated cancellation window, file a complaint with CASE immediately-silence is not consent, and you are entitled to a refund if you cancelled in time.

What to do after you cancel

Cancellation does not end when you receive confirmation; protecting yourself continues. Here is what to do next.

Block future charges and monitor your statements

If you cancelled a Resdiary business subscription, contact your bank and request that they flag your account to block any future charges from Resdiary. Many banks can place a block on recurring charges from a specific company, preventing surprise billing. Check your bank statements weekly for the next two months to ensure no additional charges appear. If they do, immediately dispute them as unauthorised.

Request written confirmation of refund status

After cancelling, send a follow-up email to the restaurant or Resdiary asking for written confirmation of your refund status, including the expected refund date and amount. This email becomes part of your evidence if you need to escalate to CASE or your bank. A business that honours its obligations will reply promptly and clearly. A business that does not respond is a red flag.

Check for additional charges or data retention issues

Some platforms continue to charge for inactive accounts or hold onto your payment information after cancellation. Review your bank statements for three months post-cancellation to ensure no hidden charges appear. If your subscription was annual and you cancelled partway through, clarify whether you are eligible for a pro-rata refund for the unused months. Tocancel advises requesting this explicitly in your cancellation request email.

Pricing and billing details for Resdiary

Understanding what you paid and what you are entitled to recover is essential. The table below outlines typical Resdiary subscription costs and refund scenarios.

Note: Resdiary Singapore is struck off and no longer actively operating. If you are charged after attempting cancellation, treat the charge as unauthorised and initiate a chargeback immediately. Tocancel recommends keeping this table as reference when discussing refunds with your bank or CASE.

Should you cancel Resdiary or switch platforms?

If you are a restaurant manager or owner, this comparison will help you decide whether to cancel entirely or switch to a competing service.

Given that Resdiary is no longer registered, there is no strategic reason to maintain a subscription. Cancel immediately, recover what you can, and move to a platform that is actively maintained and supported in Singapore.

Summary checklist: cancel Resdiary and protect your rights

Use this checklist to ensure you do not miss a critical step. Tocancel has guided thousands of consumers through similar cancellations-follow this framework and you will protect your rights and your money.

• Confirm whether you are cancelling a restaurant booking or a Resdiary business subscription.
• Locate your booking confirmation or invoice; note all dates, amounts, and contact information.
• Contact the relevant party (restaurant or Resdiary) in writing-phone call followed by email is best practice.
• Include your full name, booking or account number, and a clear statement of cancellation in your email.
• Save all responses and note the date and time of every interaction.
• If you are owed a refund, note the deadline (typically 7 to 14 business days) and check your bank statement.
• If the company does not respond or refuses a legitimate refund, contact your bank immediately to dispute the charge or block future payments.
• If the dispute is unresolved, file a free complaint with the Consumer Association of Singapore (CASE) within 12 months.
• Provide CASE with copies of all written communication, payment receipts, and evidence of your cancellation request.
• Monitor your bank statements for three months post-cancellation to catch any hidden charges.

Get help from tocancel if you are stuck

Cancelling Resdiary in Singapore is straightforward if the company is responsive and the terms are clear. The complexity arises when Resdiary is uncontactable, the company is struck off, or the restaurant refuses a valid refund. In these scenarios, your consumer rights are your most powerful tool.

If you have attempted cancellation and met resistance, escalate to CASE-that is what the organisation exists for. If you paid by credit card, dispute the charge with your bank. Do not assume lost money is gone; Singapore's Consumer Protection (Fair Trading) Act and CASE's free mediation service exist to recover it for you. Tocancel has helped thousands of consumers navigate similar disputes and recover refunds from unresponsive companies. Follow the steps outlined here, keep your records, and take action. Your money and your rights are worth protecting.

For further guidance on your rights or to report a scam, visit the Consumer Association of Singapore (CASE) at case.org.sg or contact them at 6100 0315.