Cancel Booksy: The Complete Guide

How to cancel Booksy in singapore: understand your rights and take action

Understanding Booksy and your cancellation options

Booksy is an online appointment booking platform used by health and wellness service providers across Singapore, including salons, clinics, fitness studios and spas. You may use Booksy as a client to book appointments, or as a business owner managing your Booksy Biz subscription to schedule staff and clients. Whether you are cancelling a single appointment, ending your business subscription, or removing an app store subscription tied to Booksy, your cancellation method depends on what you want to stop.

The key point to understand upfront: cancelling an appointment through Booksy is different from cancelling a Booksy Biz business subscription, which differs again from cancelling an app store billing tied to Booksy. At Tocancel, we help you navigate exactly which steps apply to your situation so you cancel with confidence and protect your consumer rights under Singapore law.

Why you might cancel Booksy

Common reasons to cancel include switching to a different service provider, reducing subscription costs, consolidating your business tools, or simply no longer needing the platform. You might also cancel because a service provider refused to honour your cancellation request or the refund policy was not honoured. Whatever your reason, Tocancel ensures you know your legal position and the fastest route to cancellation.

What this guide covers

This guide walks you through your consumer rights under Singapore law, the specific cancellation methods available to you, step-by-step instructions for each scenario, potential refund outcomes, and what to do if Booksy or a service provider refuses your cancellation request. By the end, you will know exactly what to do and when to escalate to the Consumers Association of Singapore (CASE) if needed.

Your consumer rights when cancelling Booksy in singapore

Singapore consumer law gives you specific protections when dealing with subscription services and online bookings, and you must understand these rights before you cancel.

The consumer protection (Fair trading) act and Booksy

The Consumer Protection (Fair Trading) Act is your primary legal protection. Under this Act, Booksy must not engage in misleading or deceptive conduct when advertising its services, pricing, cancellation policies or refund terms. Your legal position is clear: if Booksy makes cancellation unreasonably difficult, hides cancellation options, or advertises a refund policy it then refuses to honour, you have grounds to file a complaint with the Consumers Association of Singapore (CASE).

Additionally, Booksy cannot force you to waive your statutory consumer rights through its terms and conditions. If the terms contradict Singapore law, the law takes precedence. This means you retain your right to cancel, seek refunds for services not rendered, and escalate disputes to CASE regardless of what Booksy's fine print says.

Appointment refunds versus subscription cancellations

When you book an appointment through Booksy, the service provider (not Booksy) sets the cancellation and refund policy. Booksy is merely the platform. Therefore, if you want a refund for a cancelled appointment, the salon, clinic or fitness studio makes that decision, not Booksy. However, if you are cancelling a Booksy Biz business subscription or an app store subscription, you are dealing directly with Booksy or the app store (Apple/Google), and different rules apply.

Digital services and the 14-day cooling-off period

Singapore's consumer law does not automatically grant a 14-day cooling-off period for digital services purchased directly from the provider. However, if Booksy or an app store explicitly advertised a cooling-off period, refund guarantee, or satisfaction guarantee, you are entitled to it. Document the original advertisement (screenshot or link) and contact CASE if Booksy refuses to honour it.

What to do if Booksy refuses your cancellation

If you submit a cancellation request and Booksy ignores it, delays processing, or refuses to cancel without legitimate reason, contact the Consumers Association of Singapore immediately. CASE is a statutory body that investigates breaches of the Consumer Protection (Fair Trading) Act and can compel Booksy to comply. When you escalate, always provide CASE with copies of your cancellation request, Booksy's response (or lack thereof), and any relevant screenshots or emails. Tocancel recommends documenting everything before you escalate, as this evidence strengthens your case.

Methods for cancelling Booksy: which path applies to you

Your cancellation route depends on whether you are ending an appointment booking, a Booksy Biz business subscription, or an app store subscription linked to Booksy.

Cancelling a single appointment as a client

If you booked one or more appointments through Booksy with a specific service provider, you can cancel the appointment directly through the Booksy app or website. The service provider's cancellation policy determines whether you receive a refund. Open the Booksy app, find your booking, select the appointment date, and look for a "Cancel appointment" button. Some providers allow free cancellation up to a certain time before the appointment (for example, 24 hours); others charge a cancellation fee or offer no refund. The Booksy platform displays the provider's policy when you book, so review it there if you need to confirm the refund terms.

Cancelling your Booksy biz business subscription

If you are a business owner with a Booksy Biz subscription, you cancel through your Booksy account settings, not through the app store. Booksy Biz is a paid service for businesses to manage their schedules, and cancellation stops your billing and removes your access to the platform. The exact cancellation process is described in the step-by-step section below.

Cancelling an app store subscription to Booksy

If you subscribed to Booksy through the Apple App Store (iOS) or Google Play Store (Android), you must cancel the subscription through the app store itself, not through Booksy. The app store controls your payment, not Booksy. Therefore, follow the step-by-step instructions for your device below.

Step-by-step cancellation instructions for your situation

Follow the instructions that match your cancellation scenario to cancel with confidence and avoid mistakes.

How to cancel an appointment on Booksy (iOS or android app)

1. Open the Booksy app and log in to your account with your email and password.
2. Navigate to "My Bookings" or "Appointments" (the exact wording varies by app version).
   • On iOS, this is usually a tab at the bottom of the screen.
   • On Android, swipe left or tap the menu icon to find "My Bookings".
3. Find the appointment you want to cancel in the list.
4. Tap the appointment to open its details.
5. Look for "Cancel appointment" or a similar button; tap it.
6. Booksy will ask you to confirm the cancellation and may ask for a reason (optional). Confirm the cancellation.
7. You will receive an on-screen confirmation and a confirmation email. Save this email as proof.
8. Check your refund status: if the service provider allows refunds, the credit will appear in your Booksy account within 7 to 14 business days, depending on the provider's policy.

How to cancel your Booksy biz subscription (business owner)

1. Open the Booksy app or log in to your business account at booksy.com.
2. Navigate to "Business Settings" or "Account Settings" (usually in the top-right menu or hamburger icon).
3. Find "Subscription", "Billing", or "Plan" in the settings menu.
4. Select your current plan to view its details.
5. Look for "Cancel subscription", "Downgrade", or "Remove plan"; tap or click it.
6. Booksy will ask you to confirm the cancellation. It may offer a discount to keep you as a customer; you are free to ignore this and proceed with cancellation.
7. Confirm the cancellation. You will receive an on-screen message and a confirmation email.
8. Your subscription will end on your next billing date or immediately, depending on Booksy's policy at the time of cancellation. Check the confirmation email for the exact end date.
9. After cancellation, your business profile may remain visible on Booksy's platform but clients cannot book new appointments. If you want your profile fully removed, contact Booksy support separately.

How to cancel a Booksy subscription via the apple app store (iOS)

1. Open the Apple App Store on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions".
4. Find "Booksy" in the list of active subscriptions.
5. Tap "Booksy" to open its details.
6. Tap "Cancel Subscription" (or "Cancel Free Trial" if you are on a trial).
7. Select a reason for cancellation (optional) and confirm by tapping "Confirm".
8. You will receive an on-screen confirmation. Your access to Booksy continues until the end of your current billing cycle; you are not charged again after cancellation.
9. Save the confirmation screen as proof. Within 1 to 3 business days, you will receive a confirmation email from Apple.

How to cancel a Booksy subscription via google play store (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Manage subscriptions" or "Subscriptions".
4. Find and tap "Booksy" in the list.
5. Tap "Cancel subscription".
6. Select a reason (optional) and confirm the cancellation by tapping "Cancel subscription" again.
7. You will see an on-screen confirmation. Your access continues until the end of your current billing cycle.
8. Screenshot the confirmation for your records. Google will send you a confirmation email within 1 to 3 business days.

Refund timelines and what to expect after cancellation

Understanding when you will receive a refund (if one applies) and what happens to your account after cancellation helps you plan and follow up correctly.

Refund timelines for appointment cancellations

When you cancel an appointment through Booksy, the service provider processes any refund. Refund timelines vary: some salons refund immediately within 24 hours, while others take 7 to 14 business days to process through their payment processor. If the service provider offers no refund (as per their stated cancellation policy), you will not receive one; Booksy cannot override the provider's policy. If you believe the provider's refund policy was not clearly disclosed when you booked, contact Tocancel for guidance on escalating to CASE.

Refund timelines for subscription cancellations

When you cancel a Booksy Biz subscription or an app store subscription, refunds depend on how far into your billing cycle you are. Most services do not issue prorated refunds for partial months unless you cancel within 14 days of purchase (which is rare). If you just paid for the month and cancel on day 2, you will likely not receive a refund; your access simply ends on the next billing date or immediately. If you believe you are entitled to a refund (for example, because Booksy misrepresented its features or failed to deliver promised services), contact CASE with proof of the misleading advertisement.

What happens to your account after you cancel

Once you cancel, your Booksy account remains in the system but is marked as inactive. You can no longer log in or book appointments as a client. If you were a business owner, your business profile may remain visible on Booksy's search function, but clients cannot book new appointments. If you want your profile completely removed from Booksy's platform, email Booksy support separately and request profile deletion; this is a separate action from cancellation.

Pricing and subscription costs at a glance

Understanding Booksy's typical costs helps you decide whether cancellation makes sense for your situation and what to expect on your next statement.

Note: Booksy pricing changes over time and varies by market. Check your confirmation email or billing statement for your exact cost. If you were charged more than advertised, contact Tocancel for next steps.

Common mistakes to avoid when cancelling Booksy

Cancellation can feel stressful if you are unsure of the right steps, but avoiding these pitfalls saves time and protects your refund eligibility.

Mistake 1: cancelling the app instead of the subscription

Simply deleting the Booksy app from your phone does not cancel your subscription. You will continue to be charged. Always cancel through the in-app settings (for Booksy Biz) or through the app store before you delete the app. At Tocancel, we have seen countless users delete the app and then receive surprise charges the following month.

Mistake 2: confusing appointment cancellation with account cancellation

Cancelling a single appointment does not cancel your Booksy account or any subscription. If you cancel an appointment but keep your Booksy account active, you can still book future appointments and will be charged for any active subscription. Cancel your account or subscription separately if you no longer want access.

Mistake 3: not checking the service provider's refund policy before cancelling

Each service provider sets its own cancellation terms. Some offer full refunds if you cancel 24 hours in advance; others charge a fee or offer no refund. Review the provider's policy before you book or cancel. Booksy displays this policy at checkout, so take a screenshot then in case you need it later for a dispute.

Mistake 4: not requesting confirmation of cancellation in writing

Always screenshot your cancellation confirmation or save the confirmation email. If Booksy later claims you did not cancel (for example, and charges you again), you will need proof. Without it, CASE may find it harder to help you recover the money.

Mistake 5: assuming a refund will arrive automatically

Refunds are not automatic unless the app store or Booksy explicitly promises one. Check your confirmation email for the refund policy. If a refund was promised and did not arrive within the stated timeframe, contact CASE with the proof. Waiting passively will not bring your money back.

What to do if Booksy refuses your cancellation request

If you submit a cancellation request and Booksy ignores you, delays processing, or refuses to cancel, you have clear rights under Singapore law and escalation options.

Step 1: document your cancellation request

Before you escalate, gather evidence. Take screenshots of your cancellation request, the date you submitted it, Booksy's response (if any), and any error messages or refusals. Save the confirmation email showing your original purchase or subscription start date. If you contacted Booksy via email, forward those emails to yourself with full headers visible. This evidence is essential if you later file a complaint with CASE.

Step 2: contact Booksy support directly

If your cancellation did not process, email Booksy support via their website or in-app support chat. Clearly state: (1) the date you requested cancellation, (2) which subscription or appointment you want to cancel, (3) your account email, and (4) the reference number or order number. Ask Booksy to confirm the cancellation in writing and provide an expected date it will be processed. Give Booksy 5 business days to respond.

Step 3: escalate to the consumers association of singapore (CASE)

If Booksy does not respond within 5 business days or refuses to cancel without a valid reason, file a complaint with CASE. CASE is a statutory authority that investigates breaches of the Consumer Protection (Fair Trading) Act. Visit www.case.org.sg, fill out a complaint form, and attach your screenshots, emails, and cancellation request. CASE will contact Booksy on your behalf and demand a response. Tocancel recommends providing CASE with the most recent email or payment statement showing your Booksy charge; this helps CASE process your complaint faster.

Step 4: request a refund through your payment method

If CASE investigation is slow or Booksy refuses to co-operate, contact your bank or credit card provider and request a chargeback or dispute. Explain that you requested cancellation, Booksy refused or ignored your request, and you are seeking a refund. Your bank can reverse the charge within 60 to 120 days of the transaction. Provide your bank with copies of your cancellation request and proof that you followed up with Booksy. Most banks prioritize disputes involving refused cancellations.

After cancellation: protecting yourself and staying informed

Cancellation is not the end of your responsibility; you must verify it was processed and guard against accidental re-billing.

Verify your cancellation was processed

After you receive a cancellation confirmation, wait 3 to 5 business days, then check your bank statement or app store billing section to confirm the charge has stopped. If you see another charge after cancellation, contact Booksy immediately and request a refund, citing your cancellation confirmation as proof. At Tocancel, we help users recover these accidental post-cancellation charges regularly.

Watch for unintended re-subscriptions

Some platforms auto-renew subscriptions if you re-download the app or log back in. If you cancelled Booksy and later reinstalled it by mistake, do not log back in unless you want to re-subscribe. Check your app store subscription list every month to ensure Booksy is not active. A quick review takes 2 minutes and prevents unwanted charges.

Keep your cancellation confirmation safe

Store your cancellation email and screenshots in a folder on your computer or cloud storage (Google Drive, OneDrive) with the subject line "Booksy cancellation - [date]". If a dispute arises months later, you will have proof. This is especially important if you plan to file a complaint with CASE or your bank.

Key takeaways: your action checklist

Contact details and final steps

Booksy Singapore Pte. Ltd. was previously registered in Singapore but is currently struck off the corporate register. This means the company is no longer actively registered with the Accounting and Corporate Regulatory Authority (ACRA). If you need to contact Booksy for support, use the in-app support feature or visit the Booksy website's help centre.

If Booksy does not respond to your cancellation request, escalate to the Consumers Association of Singapore (CASE) at www.case.org.sg or call 1800-6227 722 (toll-free). CASE is open Monday to Friday, 9 AM to 5 PM Singapore time. Have your Booksy account email, booking reference, and cancellation proof ready when you contact them.

You have the right to cancel Booksy on your own terms, and Singapore consumer law is on your side. Tocancel has helped thousands of Singapore consumers understand their cancellation rights and recover refunds when companies refused to honour them. Whether you are cancelling an appointment, a business subscription, or an app store billing, follow the steps above with confidence. If Booksy blocks your path, Tocancel recommends you document everything and escalate to CASE immediately. Your money and your right to cancel are protected under Singapore law, and Tocancel is here to ensure you exercise those rights fully.