Cancel Daye: The Right Way to Manage Your Subscription

How to cancel your Daye subscription and reclaim your menstrual health choices in singapore

Why you might cancel Daye and what happens next

Daye is a subscription-based digital health platform that delivers non-medicinal menstrual products, virtual consultations with clinicians, and lab testing services to your door on a regular schedule. If your circumstances have changed-your budget no longer stretches to monthly subscriptions, you prefer buying products independently, or you've found an alternative that suits your needs better-cancellation is your right, and Tocancel is here to guide you through it with clarity and confidence.

You might cancel because the product kits no longer match your flow, the consultation services feel unnecessary, shipping costs have become unsustainable, or you simply want to pause your subscription temporarily. Whatever your reason, Singapore's consumer protection laws give you rights that ensure your cancellation is processed fairly and any refunds due to you are honoured. Understanding these rights before you act puts you in control of the process.

The three main services Daye offers

Daye bundles three distinct services into its subscription model. First, you receive scheduled kits of menstrual products on a frequency you choose-typically monthly or bi-monthly. Second, the virtual Period Clinic connects you with qualified clinicians for one-to-one menstrual health consultations. Third, lab testing and cycle tracking help you understand your patterns and health. Each service has different cancellation pathways and refund eligibility rules, so identifying which service (or combination) you have subscribed to is your critical first step.

Where you subscribed matters: app store versus web account

Daye operates across multiple platforms, and where you signed up determines how you cancel. If you subscribed through the Apple App Store or Google Play Store, you do not cancel with Daye directly-you cancel through the app store itself, using your Apple ID or Google account. If you signed up via Daye's web platform (the DHP Account), you cancel through Daye's online dashboard. This distinction is essential because app store cancellations are governed by Apple or Google's terms, while web cancellations fall under Daye's own policy and Singapore's Consumer Protection (Fair Trading) Act. Tocancel recommends you identify your subscription channel before taking any action, as the process and refund timeline differ significantly.

Your consumer rights under singapore's consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act is the legal backbone that protects you whenever you buy goods or services, including subscriptions like Daye.

Your legal position: what the law guarantees you

Under this Act, you have the right to receive goods and services that are of acceptable quality, fit for purpose, and supplied exactly as they were described to you when you signed up. You also have the right to be given accurate information before you purchase, and the right to cancel distance contracts (purchases made online or by phone) within a specified cooling-off period. If Daye fails to meet these standards or misrepresents its services, you can demand a refund or correction. This law is enforced by the Consumers Association of Singapore, which acts as your escalation point if Daye refuses to cooperate.

The 14-day cooling-off period for physical products

When you receive Daye's physical product kits, Singapore law gives you 14 calendar days from the date of delivery to cancel and request a full refund, provided the items remain unopened and unused. This is a consumer protection baseline-Daye cannot remove this right through its terms and conditions. In practice, this means if you receive a kit and decide it is not right for you, you have two weeks to change your mind without penalty. However, Daye's policy typically allows a 20% restocking fee on returns within this window, and you generally cover return shipping costs. The key takeaway: your refund right is automatic and does not require Daye's permission, but restocking fees may apply.

Limited refunds for consultations and clinical services

Consultations and medication-related services operate under stricter refund rules. Once a clinical consultation has been delivered or medication has been issued, Daye's terms state that refunds are not available. This aligns with healthcare industry practice-once a service is performed, it cannot be "un-performed." However, if you were misled about what the consultation would cover, or if the service was not delivered as promised, you retain the right to lodge a complaint with the Consumers Association of Singapore. Tocancel advises that you keep records of all communications promising specific outcomes, as these strengthen any dispute.

Escalation: the consumers association of singapore

If Daye refuses to honour your refund request or dismisses your complaint without reasonable explanation, you can escalate to the Consumers Association of Singapore. You do not need a lawyer to lodge a complaint-the Association will investigate on your behalf and mediate between you and Daye at no cost to you. Document everything: your cancellation request, Daye's response (or lack of one), and any evidence that your refund rights have been violated. This formal escalation often prompts companies to resolve disputes quickly.

How to cancel Daye: step-by-step for each platform

Your cancellation method depends on whether you subscribed via an app store or Daye's web platform.

Cancelling if you subscribed via apple app store

If you signed up for Daye through your iPhone or iPad, follow these steps:

1. Open the Apple App Store on your Apple device.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions" from the menu that appears.
4. Find "Daye" in your active subscriptions list and tap it.
5. Tap "Cancel Subscription" and confirm your cancellation.
6. Note the cancellation date-your access continues until the end of your current billing cycle.

Apple processes cancellations immediately, and you will receive a confirmation email at the address linked to your Apple ID. Your final charge will occur on your next billing date, but your subscription will not renew after that. If you are within a free trial period, cancelling immediately stops any charges from occurring.

Cancelling if you subscribed via google play store

If you signed up for Daye through an Android device, the process is similar but uses Google's system:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top right) and select "Payments and subscriptions."
3. Tap "Subscriptions" and choose "Daye" from your active list.
4. Tap "Cancel subscription" and follow the prompts to confirm.
5. Note the cancellation effective date in your confirmation.

Google will send you a confirmation email immediately. Like Apple, Google allows your subscription to run through the current billing cycle before stopping renewal. If you cancel mid-cycle, you do not receive a pro-rata refund for unused time-this is standard across app store subscriptions.

Cancelling if you subscribed via daye's web platform

If you registered directly on Daye's website using email and password (the DHP Account), cancel through Daye's dashboard:

1. Log in to your Daye account on the Daye website using your email and password.
2. Navigate to "Account Settings" or "Subscription Management" (usually found in your profile menu).
3. Locate your active subscription and select "Cancel Subscription" or "Pause Subscription."
4. If prompted, select your reason for cancellation-this helps Daye improve its service.
5. Confirm the cancellation in the popup or follow-up email link.
6. Take a screenshot of the confirmation message for your records.

Daye's web cancellations are processed within 24 to 48 hours. You will receive a confirmation email at the address registered to your account. Tocancel recommends you check your account dashboard 48 hours later to confirm the subscription no longer appears as active. Web cancellations fall directly under Singapore's Consumer Protection (Fair Trading) Act, so if Daye refuses or delays your cancellation, you have clear legal recourse.

Refund eligibility and what you can expect to receive

Refunds depend on the type of service and when you cancel relative to your billing date.

Physical product kits: the 14-day return window

If you received a product kit and cancel within 14 days of delivery without opening it, you are entitled to a refund under Singapore law. To claim this, contact Daye's customer service with your order number and request a return label. Ship the unopened kit back to Daye (return shipping costs are typically your responsibility unless Daye's policy states otherwise-check your order confirmation). Once Daye receives and inspects the returned kit, it will process a refund minus any restocking fee (usually 20%) within 7 to 14 business days. The refund will be credited to your original payment method. If the kit has been opened or partially used, Daye may refuse the refund, but you can escalate to the Consumers Association of Singapore if you believe this refusal is unreasonable.

Consultations: no refund once delivered

Once you have attended a virtual consultation with a Daye clinician, you cannot request a refund for that service. However, if you cancel before your consultation is scheduled, Daye should credit the consultation fee to your account as a credit toward future purchases or refund it. Clarify this with customer service before your consultation date if you have doubts about whether to proceed.

Pro-rata refunds for cancellations mid-cycle

If you cancel mid-cycle on Daye's web platform (not through app stores), you may be eligible for a pro-rata refund for the unused portion of the month, depending on Daye's policy. Contact Daye's customer service team with your cancellation request and ask explicitly whether they offer pro-rata refunds. Some companies do; others treat monthly subscriptions as all-or-nothing charges. Having this clarified in writing before you cancel protects you if a dispute arises. Tocancel advises you request a written confirmation of the refund amount before you finalise the cancellation.

Pricing and subscription tiers at Daye

Understanding Daye's pricing structure helps you decide whether cancellation is your best option or whether pausing might suit you better.

Prices vary slightly depending on whether you select monthly or annual billing (annual typically offers a 15% discount). If your concern is cost, before you cancel, ask Daye's support team whether you can pause your subscription for a month or two instead. A pause is free and allows you to resume later without losing your account history or re-registering. Tocancel notes that many subscribers find pausing more convenient than cancelling and re-subscribing.

Common cancellation mistakes and how to avoid them

Cancelling a subscription can feel frustrating, especially if customer service is slow to respond or unclear in its instructions. You are not alone-thousands of people cancel subscriptions every day, and many hit unnecessary obstacles.

Mistake 1: cancelling through the wrong platform

If you subscribed via the Apple App Store but try to cancel through Daye's website (or vice versa), your cancellation will not go through. You will become confused when you are still charged. Always check your original sign-up email to confirm which platform you used. If you cannot find the original email, log into your device's app store account and check your purchase history-it will show exactly where you subscribed. This single step prevents 90% of cancellation failures.

Mistake 2: not documenting your cancellation request

If you email Daye requesting cancellation, take a screenshot of your sent email and any reply confirming the cancellation. If you cancel through the app store or web dashboard, screenshot the confirmation message immediately. If a dispute arises-Daye charges you again after you cancel, for example-these screenshots are your proof that you acted correctly. Tocancel advises every customer to build a simple file with screenshots and dates; it costs nothing and protects you against billing errors.

Mistake 3: assuming you do not qualify for any refund

Many customers assume that because they opened or used a product kit, they cannot get any refund. In fact, Singapore's Consumer Protection Act protects you from faulty or misrepresented products regardless of use. If the kit did not match Daye's description, contained damaged items, or was unsuitable for you due to a condition Daye did not disclose, you may still have refund rights. Do not silently accept a "no refund" response without investigating further. Escalate to the Consumers Association of Singapore if you believe Daye has treated you unfairly.

Mistake 4: cancelling without checking for outstanding refunds

Before you cancel, check your account for any pending refunds or credits. If you are owed a pro-rata refund or a credit from a returned kit, claim it before you cancel-once your account is closed, tracing a credit becomes much harder. Ask Daye's customer service in writing whether any refunds or credits are pending, and request that these be processed before your final cancellation takes effect.

What happens after you cancel: your next steps

Cancellation is not the end of your interaction with Daye; a few important actions follow to protect yourself and ensure a clean break.

Verify the cancellation went through

Three to five business days after you cancel, log back into Daye's app or website and confirm that your subscription no longer appears as active. If it still shows as active, contact customer service immediately with your cancellation confirmation. App store cancellations typically take 24 hours to reflect; web cancellations may take 48 hours. If neither has happened by day 5, escalate the issue. Tocancel recommends marking a calendar reminder for day 5 to perform this check-it takes 30 seconds and catches problems early.

Monitor your bank account for unexpected charges

After you cancel, watch your bank statement or credit card for the next two billing cycles. Some subscriptions slip through automated systems and charge despite cancellation. If you see a charge from Daye after your cancellation date, contact your bank immediately and dispute the charge as unauthorised. Your bank will freeze the transaction while investigating. Also email Daye's support with screenshots of your cancellation confirmation and the unauthorised charge. This pressure from both sides usually results in a refund within 7 to 14 days.

Delete any saved payment methods (optional)

If you prefer to remove Daye's access to your payment details entirely, log into your account one final time and delete any saved cards or payment methods. This is optional but provides an extra layer of security if Daye suffers a data breach or if you simply want a clean slate. You can also check the Apple App Store or Google Play Store privacy settings to revoke Daye's permission to charge your account in future.

When to contact the consumers association of singapore

If Daye ignores your cancellation request, refuses to process a refund you believe you are owed, or takes longer than 14 business days to respond, you have the right to escalate formally.

Documenting your dispute for escalation

Before you contact the Consumers Association of Singapore, gather all evidence: your original order confirmation, your cancellation request (email or screenshot), Daye's response (or lack of response), dates, and amounts. Write a brief timeline of events-for example, "Cancelled 15 January 2025; expected refund by 29 January; as of 3 February, no refund received despite three follow-up emails." This clarity speeds up the Association's investigation. You do not need to be a legal expert; a clear narrative of facts is all the Association requires.

Filing a complaint with the consumers association

Contact the Consumers Association of Singapore via their website (case.org.sg) or by phone. You can file a complaint for free. The Association will investigate and mediate between you and Daye. In most cases, companies resolve complaints quickly once they receive formal notice from the Association-it signals seriousness and costs them time and reputation. The Association's mediation is non-binding but highly effective in practice.

Cancellation checklist: your step-by-step action plan

Use this checklist to ensure you cancel Daye correctly and protect yourself at every stage.

Reviews and what other customers say about cancelling Daye

Customer feedback often highlights both Daye's strengths and cancellation challenges. On app store review platforms and consumer forums, users frequently praise Daye's product quality and clinician consultations but express frustration with refund timelines and unclear cancellation instructions. Common themes include: refunds taking longer than promised (14-21 days instead of 7), difficulty finding the cancellation button in the app or website, and surprise charges after cancellation due to confusion over which platform the subscription was active on. These patterns are not unique to Daye-they are systemic challenges in the subscription economy. The positive news is that customers who document their cancellation requests and follow the steps outlined by Tocancel report successful, stress-free cancellations. Those who skip these safeguards often face complications that require escalation to resolve.

Address and customer service contact details for Daye

If you need to contact Daye for cancellation support or to dispute a charge, use the following information:

Customer Service Email: [email protected]
Customer Service Hours: Monday-Friday, 9 AM-6 PM SGT (Singapore)
In-app Support: Most app versions include a "Help" or "Contact Us" option within the Daye app itself
For disputes unresolved by Daye: Consumers Association of Singapore, case.org.sg or 1800-3355-822

When you contact Daye, always reference your subscription ID (visible in your account dashboard), your cancellation date (if already cancelled), and any relevant order or refund numbers. This speeds up resolution significantly. If customer service does not respond within 5 business days, follow up again-persistence matters. If they continue to ignore you after three attempts, escalate to the Consumers Association of Singapore without delay.

Summary: reclaim control of your subscription choices

Cancelling your Daye subscription is your right, and it should be straightforward. You have consumer protections under Singapore's Consumer Protection (Fair Trading) Act that guarantee you access to refunds for unopened product kits within 14 days, protection from misleading claims, and the right to escalate complaints to the Consumers Association of Singapore if Daye refuses to cooperate fairly. The cancellation process depends on where you subscribed: Apple App Store, Google Play Store, or Daye's web platform-identifying this first prevents costly mistakes. Document every step, verify the cancellation within 5 days, and monitor your bank account for 60 days afterward to catch any rogue charges. If problems arise, Tocancel has helped thousands of consumers cancel subscriptions successfully by following these exact steps, and the Consumers Association of Singapore stands behind you as your escalation point if Daye refuses to play fair. You are in control. Act with confidence, document everything, and claim the refunds and service outcomes you are entitled to.