Cancel Gundry Md: Step-by-Step Guide

How to cancel your Gundry MD subscription and protect your money in singapore

Why you might want to cancel Gundry MD

Gundry MD is an American health and wellness company based in Beverly Hills, California, that sells dietary supplements and gut-health products including Bio Complete 3 and Total Restore to customers worldwide, including Singapore. The company operates primarily through direct-to-consumer channels via their website and mobile apps, relying heavily on subscription models to generate recurring revenue.

You might be considering cancellation because the product didn't deliver the results you expected, you've found an alternative supplement that works better, or the recurring charges no longer fit your budget. Whatever your reason, your right to cancel is absolute, and Tocancel is here to walk you through every step and ensure you don't lose money in the process.

How Gundry MD operates in singapore

Although Gundry MD is US-based, they actively accept customers from Singapore and process orders in Singapore Dollars (SGD). You can purchase through their official website, third-party retailers like Ubuy Singapore, and mobile app stores including the Apple App Store and Google Play. This multi-channel approach means your cancellation method depends entirely on where you originally purchased or subscribed, so identifying your purchase channel is your first critical step.

Why cancelling can feel complicated

Gundry MD uses automatic recurring charges for subscriptions, which means charges continue every month or billing cycle until you actively cancel. The company does not alert you before each renewal, and if you subscribed through an app store, Gundry MD cannot cancel your subscription for you even if you ask them to-you must do it yourself directly through Apple or Google settings. This design is standard in the wellness industry but catches many customers off guard, so understanding your specific payment path is essential.

Your consumer rights when buying from overseas companies

Singapore's Consumer Protection (Fair Trading) Act is your legal shield when purchasing from overseas companies like Gundry MD, and understanding these rights empowers you to take action if the company refuses to cooperate.

What the consumer protection act covers

Singapore law requires that all goods and services sold to consumers-whether from local or overseas companies-meet an implied standard of quality, fitness for purpose, and merchantability. This means if a Gundry MD product is defective, misrepresented, or doesn't match its description on the website, you have legal grounds to demand a refund regardless of the company's stated 90-day guarantee or return window. The Consumer Association of Singapore (CASE) enforces these rights and serves as your escalation point if Gundry MD refuses to cooperate.

Your legal position is clear: you are entitled to cancel and receive a refund if the product fails to meet the standard quality expected for its price and marketing claims, even if you subscribed through an automatic payment arrangement.

Distance selling protections

Since you are purchasing online from a US company, the transaction qualifies as a distance contract under Singapore law. Gundry MD must provide clear, transparent terms before you commit, disclose a valid cancellation method, and display pricing without hidden charges. Any unclear billing practices or failure to provide a working cancellation channel violates fair trading principles and can be reported to CASE if the company refuses to resolve the issue. Tocancel recommends documenting every communication with the company in writing before escalating to CASE, as this creates a strong paper trail for your complaint.

Pricing and subscription plans in singapore

Gundry MD's pricing in Singapore varies depending on whether you purchase directly from their website or through a reseller, and whether you choose a single purchase or a subscription with automatic shipments.

Current pricing in SGD

The company typically advertises prices in USD on their main website, so conversion to SGD depends on your bank's exchange rate at the time of purchase. If you subscribed to an auto-ship plan, you are paying a discounted per-bottle price in exchange for accepting recurring monthly charges until you actively cancel.

Should you cancel? weighing your options

Before you cancel, consider whether your issue can be resolved through a refund or pause rather than full cancellation, which may preserve your ability to reorder later at a discount.

Reasons to cancel immediately

• The product caused an adverse reaction or allergic response
• The product does not match the description on the website
• You have experienced unexplained or duplicate charges
• The product has expired or arrived damaged
• You can no longer afford the recurring payments
• You have found a more effective or affordable alternative

Reasons to consider a pause or temporary hold instead

• You want to try the product for a longer period before deciding
• You would like to resume your subscription later at the same discounted rate
• You are facing a temporary budget constraint but plan to reorder

If you decide to proceed with cancellation, Tocancel has developed a step-by-step guide tailored to your specific purchase channel-whether you subscribed through the Gundry MD website, an app store, or a third-party retailer.

How to cancel your subscription: step-by-step by platform

Your cancellation method depends entirely on where you made your purchase, so locate your original receipt or confirmation email first to identify the correct channel.

Cancelling a Gundry MD website subscription

1. Log into your account on gundrymd.com using your email address and password
   • If you forgot your password, click "Forgot password" on the login page and follow the email verification steps
2. Navigate to your account dashboard or "My Account" section
   • Look for a link labeled "Subscriptions," "Orders," or "Auto-ship"
3. Locate the active subscription you wish to cancel
   • The page should display your subscription status, next billing date, and product details
4. Click "Manage subscription" or "Edit subscription" next to the relevant order
   • You may see options to pause, skip, or cancel the subscription
5. Select "Cancel subscription" and follow the on-screen prompts
   • The system may ask why you are cancelling; provide a brief reason (optional)
   • Confirm the cancellation when prompted
6. Screenshot or save your cancellation confirmation number
   • This proof of cancellation protects you if charges continue after cancellation
7. Check your email within 24 hours for a cancellation confirmation from Gundry MD
   • If you do not receive confirmation, contact Gundry MD customer service with your order number and request written confirmation of the cancellation

Cancelling an app store subscription (Apple app store or google play)

If you subscribed through the Gundry MD mobile app via the Apple App Store or Google Play Store, you must cancel through those platforms directly. Gundry MD cannot cancel app store subscriptions on your behalf, even if you contact them.

1. For Apple App Store (iOS users)
   • Open the Settings app on your iPhone or iPad
   • Tap your Apple ID at the top of the screen
   • Tap "Subscriptions"
   • Find "Gundry MD" or the specific subscription name
   • Tap "Cancel subscription" and confirm
   • Take a screenshot of the cancellation confirmation
2. For Google Play Store (Android users)
   • Open the Google Play app on your Android device
   • Tap your profile icon in the top right corner
   • Tap "Payments and subscriptions"
   • Tap "Subscriptions"
   • Select the Gundry MD subscription
   • Tap "Cancel subscription" and follow the on-screen steps
   • Screenshot the cancellation confirmation

Cancelling a subscription purchased through ubuy singapore or other resellers

If you purchased through Ubuy Singapore or another third-party retailer, your subscription is managed by that reseller, not by Gundry MD directly. Contact Ubuy's customer service team through their website, provide your order number, and request cancellation of the automatic renewal. Ask for written confirmation of the cancellation, as this protects you if Ubuy attempts to charge you again.

What happens after you cancel

Cancellation does not happen instantly, and understanding the timeline protects you from unexpected charges during the process.

Immediate steps after cancellation

Once you submit your cancellation request, Gundry MD should process it within 24 to 48 hours. However, if your next billing date is within a few days, the company may have already processed a charge before your cancellation reaches their payment processor. This is a common timing issue, not a company error, but it means you may need to pursue a refund separately.

Monitoring for unwanted charges

Check your bank or credit card statement within 5 to 10 business days after cancellation. If you see another charge from Gundry MD after your cancellation date, document the charge immediately with a screenshot and contact Tocancel or your bank to dispute it. Your cancellation confirmation number is your proof that you cancelled on time, which strengthens any dispute claim you file.

What if you received a partial refund or proration

Some companies issue prorated refunds if you cancel partway through a billing cycle. For example, if you were charged S$80 but cancelled after 15 of 30 days, you might receive S$40 back. This is standard practice, but verify the amount against your billing dates. If the refund calculation seems incorrect, contact Gundry MD with your billing dates and request a detailed breakdown.

Getting a refund after cancellation

Cancellation stops future charges, but if you believe you are entitled to a refund on your most recent purchase, you have separate grounds to request one under Singapore consumer law.

When you have a right to a refund

You are entitled to a refund if the product did not arrive, arrived damaged, does not match the website description, or caused an adverse health effect. You are also entitled to a refund if you cancel within any cooling-off window offered by the company (Gundry MD typically advertises a 90-day money-back guarantee, though this is voluntary, not legally mandated). Tocancel recommends submitting your refund request in writing with photos of the damaged product or a detailed explanation of why the product did not meet the advertised claims.

How to request a refund

1. Gather documentation
   • Your order number and date of purchase
   • Your cancellation confirmation number and date
   • Photos of the product (especially if damaged or expired)
   • Your bank or credit card statement showing the charge
   • Any communication with Gundry MD about the issue
2. Contact Gundry MD customer service in writing
   • Email is preferable to phone, as it creates a paper trail
   • State clearly that you are requesting a refund and explain why (defective product, non-delivery, non-matching description)
   • Reference your order number and the Consumer Protection (Fair Trading) Act
3. Provide your preferred refund method
   • Most companies refund to the original payment method within 10 to 14 business days
4. If Gundry MD denies your refund, escalate to CASE
   • File a complaint with the Consumer Association of Singapore (CASE) at case.org.sg
   • Provide all documentation and proof that you have already attempted to resolve the issue with the company

Refund timeline

After you submit a refund request, expect a response from Gundry MD within 5 to 7 business days. If the company approves your refund, the money should appear in your bank account within 10 to 14 business days, depending on your bank's processing time. If 14 days pass without a response or refund, follow up in writing and include a reference to the Consumer Protection (Fair Trading) Act to escalate the urgency.

Common mistakes to avoid when cancelling

Cancelling a subscription can feel stressful, but these preventable missteps can delay the process or leave you vulnerable to continued charges.

Mistake 1: cancelling through the wrong channel

If you subscribed through an app store, cancelling on the Gundry MD website will not work-you must cancel through Apple or Google. Conversely, if you subscribed directly on the website, app store settings will not affect your account. Verify your original purchase receipt to identify the correct cancellation channel before you start.

Mistake 2: not saving your cancellation confirmation

Always take a screenshot or save the confirmation number, email, or reference ID that proves you cancelled. Without this proof, Gundry MD can claim you never requested cancellation if a charge appears on your next billing cycle. Tocancel strongly recommends saving this confirmation to your phone or email for at least 6 months.

Mistake 3: cancelling too close to your billing date

If your next billing date is within 24 to 48 hours, the company may have already processed your payment before your cancellation reaches their payment system. If this happens, you have a right to demand a refund because you cancelled before the charge date. Contact the company immediately with your cancellation confirmation and bank statement.

Mistake 4: not checking your bank statement after cancellation

Many customers cancel but fail to monitor their bank accounts for the following 2 to 3 billing cycles. If a charge appears after you cancelled, you may have limited time to dispute it. Set a phone reminder to check your statement 1 week and 4 weeks after your cancellation date.

Mistake 5: relying on phone cancellations without follow-up

If you called Gundry MD to request cancellation, follow up with an email stating the date, time, and name of the person who handled your request. Email confirmation creates a legal record; phone calls alone do not. Request written confirmation of the cancellation via email within 24 hours.

What to do if Gundry MD refuses to cancel or keeps charging you

You have strong legal options if the company ignores your cancellation request or continues to charge you after you have cancelled.

Escalation steps

1. Send a formal cancellation demand via email to Gundry MD customer service
   • State the date you originally requested cancellation
   • Include your cancellation confirmation number and order number
   • Demand cancellation within 48 hours and a full refund of all charges after your cancellation date
   • Reference the Consumer Protection (Fair Trading) Act
2. Contact your bank or credit card company to dispute the charge
   • Explain that you cancelled but the company continued to charge you
   • Provide your cancellation confirmation and all correspondence with Gundry MD
   • Your bank can reverse charges and potentially block future transactions from the company
3. File a complaint with the Consumer Association of Singapore (CASE)
   • Visit case.org.sg and complete the online complaint form
   • Upload all documentation: cancellation confirmation, bank statements, and email correspondence
   • CASE will contact Gundry MD on your behalf and mediate a resolution
   • If mediation fails, CASE can refer your case to the Consumer Association for further action

Your legal position on continued charges

If Gundry MD charges you after you have cancelled, this is a breach of the Consumer Protection (Fair Trading) Act. You are entitled to demand a full refund of all unauthorized charges, and you can file a complaint with CASE if the company refuses. The burden is on Gundry MD to prove that you consented to continued charges after your cancellation date-your cancellation confirmation is your proof that you did not.

Before you cancel: a quick checklist

Use this checklist to ensure you are fully prepared before you submit your cancellation request.

Comparing Gundry MD with alternative wellness brands

If you are cancelling because the product did not deliver results, these alternatives may offer better value or clearer cancellation policies.

Before switching brands, confirm that the alternative offers a simpler cancellation process and a longer money-back guarantee. Many wellness brands have similar auto-ship models, so reading their cancellation policy upfront saves you frustration later.

Contacting Gundry MD for customer support

If you need to reach Gundry MD directly before or after cancellation, use the following contact methods.

Customer service channels

• Mailing address: Gundry MD, Beverly Hills, California, USA (contact their website for the specific office address)
• Email: Visit gundrymd.com and click "Contact Us" for the customer service email address
• Phone: Check your order confirmation email or the Gundry MD website for the customer support phone number
• Online chat: The Gundry MD website often features a live chat option during business hours

Tips for contacting Gundry MD

Always communicate in writing (email or online chat) rather than by phone, because written documentation strengthens your case if you need to escalate to CASE later. Include your order number, subscription ID, and a clear summary of your issue. If you are requesting a refund or disputing a charge, reference the Consumer Protection (Fair Trading) Act to signal that you understand your legal rights.

Your next steps: take action with tocancel

Cancelling your Gundry MD subscription is straightforward once you identify your purchase channel and follow the correct steps. You have absolute rights under Singapore's Consumer Protection (Fair Trading) Act to cancel any subscription, receive a refund for defective products, and dispute unauthorized charges. If Gundry MD refuses to cooperate, the Consumer Association of Singapore (CASE) is your enforcement lever.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover money from companies that ignored their cancellation requests. Whether you are cancelling because the product did not work, you found a better alternative, or you simply need to free up your budget, your right to cancel is legally protected. Use this guide as your roadmap, save your cancellation confirmation, and monitor your bank account for the next 30 days. If a charge appears after your cancellation, contact Tocancel or CASE immediately with your documentation, and they will help you recover your money. Take action today, and you will be refund-free within 48 hours.