Cancel Hims: Your Step-by-Step Guide

How to cancel your Hims subscription in singapore: your complete rights and action plan

What is Hims and why you might want to cancel

Hims is a United States-based telehealth platform that delivers prescription medications directly to your home, covering treatments for hair loss, sexual health, weight management, and other conditions. The service operates on a subscription model, which means your card charges automatically each month unless you take deliberate action to stop it. If you've signed up and now want to exit, you have clear consumer rights that protect you, and Tocancel is here to walk you through every step.

How Hims works in practice

When you use Hims, you complete an online consultation, receive a prescription from a licensed healthcare provider, and then get monthly shipments of your medication or access to digital consultations. Each subscription renews automatically until you cancel. This automatic renewal model is legal in Singapore, but the company must make cancellation easy and transparent. Your responsibility is to understand the terms when you sign up; Hims' responsibility is to honour your cancellation request promptly and stop all charges.

Common reasons people cancel Hims

You might cancel because the treatment isn't producing results, you've experienced side effects, you've found a more affordable alternative, or the ongoing cost no longer fits your budget. Some customers also cancel after a course of treatment ends, or because they prefer to consult their GP instead. Whatever your reason, it is entirely your choice, and no company can prevent you from ending a subscription you no longer want. Tocancel recognises that cancelling should be straightforward, not a barrier course.

Your consumer rights when cancelling Hims in singapore

Singapore's Consumer Protection (Fair Trading) Act is your legal shield when dealing with subscription services and cross-border e-commerce transactions.

What the consumer protection (Fair trading) act guarantees you

Under this Act, you have the right to receive accurate information about what you're purchasing, fair and transparent contract terms, and protection against misleading or deceptive claims. If Hims has misrepresented a product, charged you without your clear and informed consent, or failed to deliver what was promised, you can escalate your complaint to the Consumers Association of Singapore (CASE). Your legal position is strong: you own the right to cancel at any time, and the company must stop charging you within a reasonable timeframe after you submit your cancellation request in writing.

Most importantly, if Hims refuses to process your cancellation or continues charging your card after you have formally requested cancellation, that behaviour constitutes an unfair trading practice under Singapore law. Keep all written evidence of your cancellation request, including screenshots, emails, and confirmation messages, because this evidence is your proof in any dispute.

Escalation pathway if Hims refuses to cancel

If you cancel through any method and Hims continues to charge you after 7 days, send a written request for a full explanation from their support team via email. Keep a copy of this email for your records. If Hims does not respond or refuses to stop charging, lodge a formal complaint with CASE (Consumers Association of Singapore) at www.case.org.sg or call 6100 0315. CASE handles cross-border e-commerce disputes and has the authority to pressure Hims to refund unauthorised charges and cease collection practices. The regulator takes automatic renewal disputes very seriously, and filing a complaint costs you nothing.

How to cancel your Hims subscription: methods that work

You have multiple cancellation routes available, and Tocancel recommends choosing the method that leaves you with the strongest written proof of your request.

Cancel through your Hims account online

This is the fastest and most transparent route because you receive immediate on-screen confirmation and can take screenshots for your records.

1. Visit www.forhims.com and log in using your email address and password.
   • If you have forgotten your password, click "Forgot password" and reset it via the email link Hims sends you.
   • If you do not receive the reset email within 5 minutes, check your spam or junk folder.
2. Once logged in, navigate to your account dashboard and look for "Subscriptions", "My Subscriptions", "Active Prescriptions", or "My Orders".
   • This section displays all your active recurring charges and upcoming shipment dates.
3. Locate the specific subscription you want to cancel and select it.
   • Click "Manage Subscription", "Edit", "View Details", or "Manage" depending on your account interface version.
4. Look for and click the "Cancel Subscription" or "End Subscription" button.
   • Hims may ask you to select a reason for cancellation, such as "cost", "side effects", or "no longer needed".
   • Your answer to this question does not affect whether your cancellation is processed, so answer honestly if you wish, but do not let any option discourage you.
5. Review the cancellation summary and click "Confirm Cancellation" or similar confirmation button.
   • Hims will display a confirmation message on screen.
6. Immediately take a screenshot of the entire confirmation page showing the cancellation date, subscription details, and confirmation message.
   • Save this screenshot to your device and email it to yourself as a backup.
   • Within 5 minutes of completing these steps, check your email inbox (including spam) for a confirmation email from Hims that repeats the cancellation details.
   • Forward this email to yourself or print it, because this is your official written proof.

Cancel via the Hims mobile app

If you signed up through the mobile app, you can also cancel there, though Tocancel recommends the website method because it typically provides clearer record-keeping and fewer interface variations.

1. Open the Hims app on your phone or tablet and log in.
2. Tap "Account", "Settings", "My Subscriptions", or "Prescriptions" (wording varies by app version).
3. Find the subscription you want to cancel and tap it to open the subscription details.
4. Look for "Cancel", "Cancel Subscription", "End Subscription", or a three-dot menu icon with a "Cancel" option.
5. Tap the cancel option and follow the prompts, selecting a reason if requested.
6. Confirm your cancellation.
7. Screenshot the confirmation screen immediately and send yourself an email with this screenshot attached.

Cancel by contacting Hims support directly

If you cannot access your account online or the app, you can request cancellation via email or live chat, though this route takes longer and requires you to follow up more actively.

1. Visit www.forhims.com and look for the "Contact Us", "Help", or "Support" link (usually at the bottom of the page).
2. Choose "Email Support" or "Live Chat" from the available options.
3. Write a clear message stating: "I request the immediate cancellation of my subscription. My account email is [your email]. Please confirm this cancellation in writing and confirm the final payment date."
4. If using live chat, request that the agent email you a written confirmation immediately after the chat ends.
5. If emailing, send the message from your registered account email address so Hims can match it to your account.
6. Save a copy of your outgoing message and wait for a response within 48 hours.
7. If Hims does not respond within 2 business days, resend your cancellation request and escalate to CASE (see escalation pathway above).

Pricing and subscription costs in singapore

Understanding Hims pricing helps you assess whether cancellation is the right choice and whether you may be entitled to a partial refund.

Hims prices vary based on your specific prescription, the dosage, and whether you choose standard or expedited shipping. Currency conversion and payment method (credit card, debit card, or digital wallet) may also affect your final amount. Always check your Hims invoice or account dashboard to see your exact subscription cost and next payment date.

Refunds and what to expect after cancellation

Your refund eligibility depends on when you cancel and what stage your order is in.

When you are entitled to a refund

If you cancel before Hims has shipped your medication, you are eligible for a full refund of the amount you paid for that order. If you cancel and your medication has already shipped but not yet arrived, you can refuse the delivery, and Hims will issue a refund once the package is returned. If you accept delivery of an unopened and unused medication, you may still request a refund within 14 days of receipt, though Hims may deduct a restocking fee (typically 10-15 percent). Always request refund confirmation in writing and allow 5-10 business days for processing.

What happens after you cancel

Once your cancellation is confirmed, Hims will stop all future shipments and charges. Your account will remain active so you can view past prescriptions and consultation history, but no new medications will be sent. If you have already been charged for the current month's subscription and you cancel before that order ships, you are entitled to a refund for that charge. Monitor your bank or credit card statement over the next 10 days to confirm that no additional charges appear. If you see a charge after your cancellation date, contact your bank immediately and lodge a dispute, then escalate to CASE.

Common mistakes to avoid when cancelling Hims

Cancelling a telehealth subscription can feel like navigating unfamiliar territory, but knowing the pitfalls means you can avoid them entirely.

Mistake 1: assuming that deleting the app cancels your subscription

Simply deleting the Hims app from your phone or removing your saved payment method from your account does not cancel your subscription. Hims will continue to charge your card because the subscription exists independently of the app. You must explicitly cancel the subscription through the methods described above. Always confirm cancellation through the account dashboard or support contact, not through app deletion alone.

Mistake 2: cancelling your payment method instead of the subscription

If you delete or update your credit card in your Hims account without cancelling the subscription, Hims will attempt to charge the new payment method on file, or if none is available, it may contact you to update it. This often results in late fees or collection attempts. Always cancel the subscription first, then remove your payment method if you wish. The proper order is: cancel subscription > receive confirmation > then update or remove payment info.

Mistake 3: not saving proof of cancellation

If you do not take a screenshot of your on-screen confirmation or save the confirmation email from Hims, you have no evidence that you cancelled if a dispute arises. Hims' support system can experience delays or errors, and without written proof, you will struggle to convince your bank or CASE that you requested cancellation. Always save at least two pieces of evidence: a screenshot and the email confirmation from Hims. Store these in a dedicated folder or email them to yourself.

Mistake 4: waiting too long to check your statement after cancellation

After you cancel, check your bank or credit card statement within 7-10 days to confirm no new charges have appeared. If you wait several weeks, you may miss the opportunity to dispute unauthorised charges within your bank's standard dispute window (usually 60 days). Set a phone reminder to check your statement one week after cancellation so you can act quickly if needed.

What to do if charges continue after cancellation

If you have cancelled your Hims subscription through the proper channels and your confirmation is documented, but Hims continues to charge your card, you have a clear legal recourse.

Step 1: request written explanation from Hims

Send an email to Hims support from your registered account email address. State: "I cancelled my subscription on [date]. I have received [number] unauthorised charge(s) since then. Please provide a written explanation and process an immediate refund for these charges." Include your cancellation screenshot or confirmation email. Hims must respond within 7 days.

Step 2: contact your bank to dispute the charge

If Hims does not refund you within 7 days or provides an unsatisfactory explanation, contact your bank or credit card issuer. Inform them that you cancelled the subscription and that Hims has continued charging you without authorisation. Your bank will open a dispute case and typically issue a provisional refund while they investigate. This process takes 10-30 days.

Step 3: lodge a complaint with CASE if necessary

If your bank dispute is rejected or Hims refuses to acknowledge your cancellation, file a formal complaint with CASE (Consumers Association of Singapore). Visit www.case.org.sg, call 6100 0315, or email [email protected]. Attach your cancellation proof, screenshots of unauthorised charges, and copies of all emails to and from Hims. CASE will investigate and may compel Hims to refund you and pay a penalty for unfair trading practices. Filing a complaint is free and carries no risk to you.

Checklist before and after cancellation

Use this checklist to ensure you have completed every step and protected yourself fully.

Contact information and cancellation address

Hims does not maintain a public physical office address in Singapore; the company is registered in the United States. All cancellations must be processed online through your account dashboard or via email support. For refund disputes or unresolved cancellation issues, escalate your complaint to Singapore's regulator.

Where to contact Hims

Use the support options on www.forhims.com, accessible via the "Help" or "Contact Us" link at the bottom of the page. You can choose email support or live chat. Response times are typically 24-48 hours for email and immediate for live chat during business hours. Always use the official website; do not trust third-party contact methods.

Escalation contact: consumers association of singapore (CASE)

If Hims refuses to process your cancellation or refund, contact CASE directly.

CASE charges no fee for filing a complaint and can pressure Hims to refund unauthorised charges. Your complaint is confidential and protected under Singapore law.

Your final steps to cancelling Hims in singapore

Cancelling your Hims subscription is straightforward when you follow the right process and document every step. You have strong consumer rights under Singapore's Consumer Protection (Fair Trading) Act, and if Hims fails to honour your cancellation request, regulators like CASE are prepared to support you. The key is to cancel through your online account or via email support, take screenshots of your confirmation, save the confirmation email, and monitor your bank statement for the next 10 days. If unauthorised charges reappear, contact your bank immediately and escalate to CASE if necessary.

Tocancel has helped thousands of consumers cancel unwanted subscriptions by providing clear, rights-focused guidance and actionable steps. Whether you are cancelling because the treatment is not working, costs have become unaffordable, or you have found a better alternative, your decision is valid and your cancellation rights are absolute. Visit Tocancel.com today for more guides on cancelling health, wellness, and subscription services across Singapore and beyond. You deserve transparency, fair treatment, and a straightforward exit-and Tocancel is here to make sure you get it.