Cancel Hers: Step-by-Step Guide

How to cancel Hers in singapore: protect your rights and stop unwanted charges

What Hers is and why you might want to cancel

Hers is a telemedicine and wellness platform that delivers personalised treatments for hair loss, skincare, sexual health, and general wellness directly to your home in Singapore. The service combines subscription billing with one-time in-app purchases, and you manage everything through the Hers website or mobile app.

You may decide to cancel if your health goals have shifted, you have switched to a local doctor, your budget has tightened, or you are unsatisfied with results or service quality. Understanding your cancellation rights before you act is essential, which is why Tocancel exists to guide you through this process with clarity and confidence.

How Hers subscriptions work

Hers operates on a flexible subscription model with multiple price tiers. You can subscribe through the Hers website, the Apple App Store, or Google Play, and each platform has its own billing system. This means your cancellation method depends entirely on where you originally signed up.

Your subscription auto-renews on your chosen billing cycle unless you actively cancel before the next charge date. One-time purchases like wellness sketches or messages are separate from your subscription and do not recur automatically, so cancelling your subscription will not refund those individual charges.

What you get with a Hers subscription

Your membership grants you access to online doctor consultations, personalised treatment plans, prescription medications, and ongoing product shipments. Depending on your plan tier, you may also receive priority customer support and exclusive wellness content.

Hers pricing plans and billing cycles in singapore

Hers offers three recurring subscription options and several one-time purchases at different price points.

Understanding auto-renewal and your billing dates

If you signed up for a 6-month or 12-month plan, your subscription auto-renews on that same cycle. Cancelling before your full term ends does not automatically trigger a refund for unused days or months, so it is crucial to act before your renewal date if circumstances change.

Log into your Hers account settings right now to identify your exact renewal date. This single step ensures you know precisely when your next charge is due and gives you a clear target date for cancellation. Tocancel recommends taking this action before you proceed, as it removes guesswork from the process.

Your consumer rights and singapore's cancellation laws

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase goods and services, including digital subscriptions like Hers. This law is enforced by the Competition and Consumer Commission of Singapore (CCCS).

What the law says about subscriptions and cancellations

Under Singapore consumer law, businesses must be transparent about subscription terms, auto-renewal conditions, and cancellation processes. You have the right to cancel your subscription without penalty, provided you give reasonable notice before your next billing cycle. The company cannot charge you after you have submitted a valid cancellation request, even if the cancellation process takes time to process.

Your legal position is clear: you own the right to stop paying for a service you no longer want. The burden falls on Hers to make cancellation easy and to honour your request promptly. If Hers charges you after you have cancelled, that constitutes a billing dispute that the CCCS can investigate.

How tocancel helps protect your cancellation rights

Tocancel ensures you understand these rights and follow the strongest cancellation method available to you. By documenting your cancellation request (via email or screenshot) and following the official cancellation steps, you create a clear paper trail if a dispute arises later. Tocancel has guided thousands of Singapore consumers through similar cancellations, ensuring they keep proof and avoid unexpected charges.

How to cancel Hers: step-by-step for each platform

Your cancellation method depends on where you originally subscribed. Follow the correct steps for your platform to ensure your subscription stops without delay.

Cancelling Hers if you subscribed on the website

1. Log into your Hers account at the official Hers website using your email and password.
2. Navigate to your account settings or subscription section (usually found in the menu or profile icon).
3. Locate the "Subscription" or "Billing" tab and review your active plan and renewal date.
4. Click "Cancel subscription" or "Manage subscription" and follow the on-screen prompts.
5. Hers may ask you to confirm your reason for cancellation; provide honest feedback if you wish.
6. Complete the cancellation and take a screenshot of the confirmation page.
7. Check your email immediately for a cancellation confirmation from Hers.
8. If you do not receive a confirmation email within 24 hours, contact Hers support with your screenshot as proof.

Cancelling Hers if you subscribed via apple app store (iOS)

1. Open the Apple App Store on your iPhone or iPad.
2. Tap your profile icon in the top right corner of the screen.
3. Select "Subscriptions" from the menu.
4. Find "Hers" in your active subscriptions list and tap it.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Confirm your cancellation when prompted.
7. Apple will display your cancellation date; take a screenshot immediately.
8. You will receive a cancellation confirmation email from Apple; save this for your records.

Cancelling Hers if you subscribed via google play (Android)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions" from the dropdown menu.
4. Tap "Hers" to view your subscription details.
5. Tap "Cancel subscription" at the bottom of the screen.
6. Follow the on-screen prompts and confirm your cancellation.
7. Google Play will show a cancellation confirmation; screenshot this immediately.
8. Check your email for a cancellation notification from Google Play within 24 hours.

Contacting Hers support directly for cancellation

If you encounter difficulty using the automated cancellation steps above, or if you do not receive a confirmation email within 24 hours, contact Hers support directly. This creates a formal record of your request and ensures escalation if needed.

• Send an email to Hers support with the subject line: "Subscription Cancellation Request [Your Account Email]"
• Include your full name, registered email address, and the date you wish your subscription to end.
• State clearly: "I request immediate cancellation of my Hers subscription effective immediately" or "effective [date before your next renewal]"
• Ask for a written confirmation of cancellation within 24 hours.
• Keep a copy of this email in a folder marked "Cancellation" for your records.

Refunds and billing adjustments after cancellation

Understanding what happens to your money after you cancel is essential to your financial protection.

Will you get a refund for unused time

If you cancel mid-cycle on a monthly subscription, Hers does not automatically refund unused days. However, if you cancel before your renewal date, you will not be charged again. This means your subscription access ends on your current billing cycle end date, and no further charges apply.

If you signed up for a 6-month or 12-month plan and cancel early, you typically do not receive a pro-rata refund for the unused portion. This is standard industry practice and complies with Singapore consumer law if the terms were clearly disclosed at purchase. However, you should always check your original subscription terms or contact Hers support to confirm their specific refund policy.

What to do if you are charged after cancellation

If Hers charges you after you have successfully cancelled, this is a billing error. Take these steps immediately:

• Retrieve your cancellation confirmation email or screenshot and save it to your computer.
• Contact your bank or payment provider to report the unauthorised charge as a billing dispute.
• Provide your bank with your cancellation confirmation as evidence of your request.
• Send a follow-up email to Hers support with the subject: "Billing Dispute: Charge After Cancellation" and include your cancellation proof.
• If Hers does not refund the charge within 14 days, file a complaint with the CCCS at www.cccs.gov.sg.

Your bank can reverse the charge within 30 to 90 days of the disputed transaction, so act quickly. Tocancel recommends reporting any post-cancellation charge to your bank within 7 days to maximise your chances of a full refund.

Common cancellation mistakes and how to avoid them

Many people rush through cancellation and end up paying for subscriptions they thought they had ended. Taking an extra five minutes to follow these safeguards protects your money and your peace of mind.

Mistake 1: deleting the app instead of cancelling the subscription

Simply deleting the Hers app from your phone does not cancel your subscription. Your payment method remains linked to your account, and you will continue to be charged on your renewal date. Always cancel through the official app, website, or support email before deleting anything.

Mistake 2: not taking a screenshot of your cancellation confirmation

Email confirmations can be delayed, misdirected, or lost. Screenshot your on-screen cancellation message immediately after cancelling, including the date and confirmation number if displayed. This image is your strongest proof if a dispute arises. Store it in a cloud folder (Google Drive, OneDrive) as backup.

Mistake 3: cancelling too close to your renewal date

If you cancel within 24 hours of your renewal date, Hers may process your next charge before your cancellation takes effect. Check your renewal date at least 3 days in advance and cancel no later than 2 days before that date. Tocancel recommends cancelling at least 5 days early to avoid this common trap.

Mistake 4: ignoring a confirmation email delay

If you do not receive a cancellation confirmation email within 24 hours of cancelling, do not assume all is well. Follow up with Hers support immediately via email and include your screenshot. This prevents the scenario where your cancellation was not processed and your next charge arrives unexpectedly.

What happens after you cancel your Hers subscription

Knowing what to expect after cancellation helps you monitor your account and catch any errors early.

Your access and billing timeline

After you cancel, your Hers account access continues until the end of your current billing cycle. For example, if you cancel mid-month on a monthly subscription, you retain full access through the end of that month. After your cycle expires, you lose access to the app, your treatment plans, and product shipments.

Your payment method remains on file for 30 days after cancellation. If you attempt to reactivate your subscription within this window, your original payment method is automatically re-charged. If you do not plan to reactivate, ask Hers support to remove your payment details entirely from their system.

One-time purchases after cancellation

Cancelling your subscription does not affect any one-time in-app purchases you made (such as sketches or messages). These charges are separate and non-recurring. If you wish to dispute a one-time purchase, contact Hers support within 14 days with your reason and request a refund.

Monitoring your bank statement

Set a calendar reminder for your original renewal date. Check your bank statement on that date to confirm no charge was applied. If a charge appears, contact your bank immediately and reference your cancellation confirmation. Tocancel advises checking your statement for 2 to 3 renewal cycles after cancellation, as delayed processing errors can occasionally occur.

Comparing your options: keep or cancel

Before you cancel, consider whether pausing your subscription or adjusting your plan might better suit your situation.

When to cancel versus when to keep your subscription

Cancel if you have completed your treatment course, switched to a local doctor, or have determined that the service does not deliver results for your health goals. Cancel if a financial hardship has made the subscription unaffordable. Keep your subscription if you are still benefiting from doctor consultations, medication management, or product shipments, and your budget allows for the cost.

If you are unhappy with customer service or results but would consider rejoining later, request a temporary refund or plan downgrade before cancelling completely. Many wellness platforms honour one-time refunds for service dissatisfaction within 30 days of purchase. Tocancel recommends exploring this option first if your reason for cancelling is frustration rather than necessity.

After cancellation: next steps and contact information

Once your subscription has ended, you may want to explore alternative wellness providers or ensure your financial records are in order.

Keep records of your cancellation

Retain all cancellation-related emails, screenshots, and bank statements showing no further charges for at least 12 months. If a billing dispute arises, this documentation is your strongest defence and speeds up the resolution process.

Filing a complaint if Hers refuses to cancel

If Hers ignores your cancellation request or continues to charge you after you have submitted proof of cancellation, you have the right to lodge a formal complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS investigates subscription billing disputes and can order refunds or penalties if a business has violated consumer law.

To file a complaint with the CCCS, visit their official website at www.cccs.gov.sg or call 1800-332-3632. Provide your cancellation confirmation, billing records, and any correspondence with Hers. The CCCS typically investigates within 30 days and contacts you with the outcome.

Contact information for Hers support

For all cancellation inquiries and disputes, contact Hers support via email. Reference your account email address and include your full name and the date of your cancellation request. Request written confirmation of your cancellation within 24 hours. If Hers does not provide direct contact information in your account settings, check the official Hers website for their current support portal or customer service phone line.

Key takeaways: your right to cancel Hers without barrier

You have the legal right to cancel your Hers subscription at any time under Singapore's Consumer Protection (Fair Trading) Act. Cancellation is easiest through the platform where you subscribed (website, Apple App Store, or Google Play), and you must cancel before your renewal date to avoid the next charge.

Take a screenshot of your cancellation confirmation, save your confirmation email, and check your bank statement on your renewal date to confirm no charge was applied. If you encounter resistance or are charged after cancellation, contact the CCCS to file a formal complaint. Tocancel has helped thousands of Singapore consumers cancel confidently, and you now have the knowledge and steps to do the same. Act today, document everything, and reclaim control of your subscription costs.