Cancel Hers: The Right Way to Protect Your Membership

How to cancel Hers in south africa without losing money

Understanding Hers and why you might want to cancel

Hers is a subscription-based digital health and wellness platform designed for women, offering personalised healthcare programmes, prescription options, and online health assessments delivered through your phone or computer. The service operates entirely online across South Africa with no physical office, which means you manage everything digitally-including cancellation. Because Hers charges your account automatically each month, understanding your cancellation rights and process before you subscribe protects you from unwanted charges down the line.

You might be considering cancellation for entirely valid reasons: your health needs have changed, you've found a more affordable alternative, your budget has tightened, or you simply no longer see the value in the monthly cost. Whatever drives your decision, Tocancel is here to walk you through the exact steps to cancel without confusion or hidden fees holding you back.

How Hers works and its subscription model

Hers operates as a recurring subscription service where you pay a fixed monthly fee in South African Rand (ZAR) to access their health and wellness tools. Your payment processes automatically on your billing date each month unless you actively cancel before that date arrives. The platform does not offer a free trial period in South Africa, so charges begin immediately when you enrol. This recurring billing structure means timing your cancellation correctly is crucial to avoiding unwanted charges for months you no longer use the service.

Why cancellation timing matters for your wallet

Most subscription services, including Hers, charge you at the start of each billing cycle. If your next payment is scheduled for the 15th of the month and you cancel on the 10th, you typically avoid that charge. However, if you cancel after payment has already processed, you remain liable for that billing period under South African consumer law. Tocancel recommends checking your billing date before you begin the cancellation process so you can time your request strategically and protect your money.

Your consumer rights when cancelling Hers

South African consumer law gives you concrete protections when cancelling subscription services like Hers, and knowing these rights puts you in control.

Consumer protection act 68 of 2008 and your cancellation rights

The Consumer Protection Act 68 of 2008 requires Hers to provide you with clear, truthful information about how to cancel before you subscribe. The law states that cancellation must be as simple and straightforward as the initial subscription process. Hers cannot hide cancellation steps, charge unexpected penalties for cancelling, or attempt to lock you into automatic renewals through deceptive practices. Your legal position is strong: you have the unconditional right to cancel without penalty, though you typically remain responsible for charges up to your cancellation date.

If Hers refuses to honour your cancellation request or continues charging you after you've cancelled, you can escalate your complaint to the National Consumer Commission (NCC), South Africa's official consumer protection authority. Tocancel strongly advises you to document everything: your cancellation request date, any confirmation messages from Hers, support ticket numbers, and screenshots of your account status. This documentation becomes your evidence if you need to file a formal complaint with the NCC.

Your right to transparent billing and refunds

Hers must show you exactly when your next renewal date is and how much you will be charged before the payment processes. You have the right to request an itemised billing statement at any time and to dispute any charge you believe is incorrect or unauthorised. If you discover a charge on your account after cancellation, contact Hers immediately and request a refund. Do not accept a delayed response; the Consumer Protection Act supports your right to swift resolution. If Hers refuses to refund an incorrectly charged amount, escalate to the NCC and include your cancellation confirmation as proof.

How to cancel Hers on iOS and android

Hers offers multiple cancellation pathways depending on which device you use and how you originally subscribed, giving you backup options if one method encounters friction.

Cancelling Hers through the iOS app

If you subscribed to Hers using an Apple device (iPhone or iPad), follow these steps to cancel directly in the app:

1. Open the Hers app and tap your profile icon
   • This is typically located in the bottom right corner of the screen
2. Select "Settings" or "Account Settings"
   • Look for a gear icon or your account name
3. Navigate to "Manage Subscription" or "Billing"
   • This section displays your active subscription status and next renewal date
4. Tap "Cancel Subscription" or "Unsubscribe"
   • The app may ask you to confirm your reason for leaving
   • Answer honestly but know that your response does not affect the cancellation
5. Follow all confirmation prompts
   • Take a screenshot of your cancellation confirmation for your records
6. Check your email for a cancellation confirmation message from Hers
   • This email is your proof; keep it in a dedicated folder

Cancelling Hers through the android app

Android users follow a similar process, though the exact menu labels may differ slightly:

1. Open the Hers app and tap your profile or account icon
   • Usually found at the bottom right or top left of your screen
2. Select "Settings," "My Account," or "Account Settings"
   • Swipe or scroll if the menu is not immediately visible
3. Look for "Subscriptions," "Manage Subscription," or "Billing Information"
   • This shows your current plan and renewal date
4. Tap "Cancel Subscription" or "End Membership"
   • Some versions may say "Unsubscribe" or "Remove Subscription"
5. Confirm your cancellation
   • The app may present a retention offer; you can decline and proceed
6. Wait for the confirmation message
   • Screenshot it immediately and note the date and time

Cancelling Hers through the web browser

If you prefer to cancel on a computer or if the app method does not work:

1. Visit the Hers South Africa website (hers.co.za)
   • Log in with your username and password
2. Navigate to "Account," "Profile," or "My Account"
   • Usually accessible from the top right menu or hamburger icon
3. Select "Subscription," "Billing," or "Manage Membership"
   • This displays your current plan and billing schedule
4. Click "Cancel Subscription" or "End Membership"
   • Read any cancellation notice carefully
5. Confirm your cancellation
   • Save and screenshot the confirmation page
6. Check your registered email for a cancellation confirmation
   • This is your binding proof; do not delete it

Contacting Hers customer support to cancel

If the in-app or web-based cancellation methods do not work, or if you encounter error messages, contacting Hers directly ensures your cancellation is recorded and processed.

How to reach Hers support in south africa

Hers does not publish a public postal address on their South African website (hers.co.za), as the service operates entirely online. However, you can reach their customer support team through the following channels:

When you contact support, use clear language: "I request the immediate cancellation of my Hers subscription effective immediately" or "effective before my next billing date." Include your account email address, subscription start date, and your cancellation reason. Send this request from the email address associated with your Hers account so the support team can verify your identity quickly.

What to do if Hers does not cancel your account

If Hers fails to cancel your subscription after you have submitted a clear cancellation request, or if charges continue after cancellation, do not ignore the problem. Take these steps immediately:

1. Send a formal written cancellation request
   • Email the support address with the subject line "Formal cancellation request - [Your account email]"
   • State your full name, account email, and subscription start date
   • Include the date you originally submitted your cancellation request
   • Request written confirmation of cancellation within 7 days
2. Document all communications
   • Save every email, screenshot, and confirmation message
   • Record the dates and times you contacted support
3. File a complaint with the National Consumer Commission
   • Visit the NCC website (www.ncc.org.za)
   • Submit your complaint with all supporting documentation
   • Include proof of your cancellation request and evidence of continued charges

Tocancel recommends acting quickly if cancellation fails, as delays weaken your position and allow more charges to accumulate on your account.

Understanding Hers pricing and billing in south africa

Knowing what you pay and when helps you plan your cancellation timing to avoid unnecessary charges.

Exact pricing varies based on your chosen health package and any active promotions. Always check your billing statement in the Hers app to confirm your exact monthly cost before you cancel.

Refunds, billing disputes, and what happens after cancellation

Understanding your refund rights and what to expect after you cancel protects you from surprise charges or access loss.

Refund eligibility when you cancel Hers

South African consumer law does not automatically grant refunds for cancelling a subscription service if you have already received the service for that billing period. This means if you cancel after your payment has processed for the current month, you typically cannot reclaim that payment. However, you have strong refund rights in these specific situations:

• You cancel before your scheduled billing date and the payment has not yet processed: you owe nothing for the upcoming month
• Hers charged you after you submitted a valid cancellation request: request an immediate refund and escalate to the NCC if refused
• You were charged for services you never received or could not access: file a dispute with your bank and the NCC
• You subscribed to an annual plan and cancel within a reasonable time frame: Hers may offer a pro-rata refund, though this is not guaranteed

To request a refund, contact Hers support with your original cancellation request date and proof of the disputed charge. Keep all correspondence; Tocancel recommends following up within 14 days if you do not receive a response.

What happens to your Hers account after cancellation

Once you cancel, your account access typically ends immediately or on your next billing date, depending on when you cancelled. You lose access to your health records, ongoing prescriptions, and personalised programmes. If your prescription is active or you are in the middle of a health journey with Hers, plan your cancellation carefully. Contact your primary healthcare provider to ensure continuity of any ongoing treatment. Tocancel advises documenting your health information from the Hers platform before you cancel, as you may not be able to retrieve it afterwards.

Avoiding unexpected charges after cancellation

Monitor your bank statements for 60 days after cancellation to catch any erroneous charges. If you spot a charge after your cancellation confirmation date, contact Hers immediately and ask for a refund. If they refuse, dispute the charge with your bank and file a complaint with the NCC. Document the cancellation confirmation email as your proof that you took action to end the subscription.

Common mistakes when cancelling Hers

Cancelling can feel stressful, but knowing what trips up other customers helps you avoid the same pitfalls.

Mistake 1: deleting the app instead of cancelling the subscription

Simply deleting the Hers app from your phone does not cancel your subscription. Your payment continues to process each month even if the app is no longer installed. Always use the in-app cancellation method or contact support directly; deleting the app is not a substitute for formal cancellation.

Mistake 2: cancelling just before your billing date without checking timing

If your billing date is tomorrow and you cancel today, the pending charge may still process because the system has already queued it for payment. Log into your account and check your exact billing date before you cancel. If a charge is imminent, consider allowing it to process and then cancelling after confirmation to avoid confusion.

Mistake 3: not saving your cancellation confirmation

If Hers ever claims you never cancelled and continues to charge you, your cancellation confirmation email is your only proof. Take a screenshot of any in-app confirmation and save the email to a folder titled "Hers Cancellation." Tocancel has helped thousands of consumers resolve billing disputes simply by producing this documentation to the NCC.

Mistake 4: not checking billing statements after cancellation

Errors happen. After cancelling, monitor your bank account and credit card statements for 60 days. If a charge appears after your confirmed cancellation date, flag it immediately rather than hoping it resolves itself.

Mistake 5: expecting refunds for the current month

Unless you cancelled before payment processed, you remain liable for the billing period already charged. Understand this limitation upfront so cancellation surprises do not derail you.

When to keep Hers vs. when to cancel

Not every cancellation is the right choice. This comparison helps you decide confidently.

Be honest with yourself about value. If you are paying for a service you do not use, cancellation is the right choice for your wallet.

Your cancellation checklist for Hers

Use this step-by-step checklist to ensure nothing is missed:

• Check your next billing date in the Hers app or on the website
• Plan to cancel at least 2-3 days before that date if possible
• Open the Hers app or visit hers.co.za in your web browser
• Navigate to account settings and locate your subscription management section
• Select "Cancel Subscription" and follow all on-screen prompts
• Take a screenshot of the cancellation confirmation page
• Check your email within 10 minutes for a confirmation message from Hers
• Save that email to a folder or forward it to yourself as backup
• Make a note of today's date and the cancellation confirmation number (if provided)
• Monitor your bank account for the next 60 days for any unexpected charges
• If a charge appears after your cancellation date, contact Hers within 7 days
• If Hers refuses to refund an incorrect charge, file a complaint with the National Consumer Commission

What to do if Hers refuses to cancel or disputes your request

Most cancellations process smoothly, but occasionally companies resist or claim they never received your request.

If you submitted a cancellation request and Hers claims it did not arrive, or if they refuse to cancel your account, send a formal written cancellation notice. Use this template in an email to their support address:

"To Hers: I formally request the cancellation of my subscription effective immediately. My account email is [your email], and my subscription began on [date]. I submitted a cancellation request on [date] through [method: the app/website/email]. I require written confirmation of this cancellation within 7 days. If charges continue after this date, I will file a complaint with the National Consumer Commission."

Send this email from your registered account email address and request a read receipt. Keep a copy for your records. If Hers still does not respond or continues charging you within 7 days, file a formal complaint with the National Consumer Commission (www.ncc.org.za) and include all supporting evidence.

Summary and next steps

Cancelling Hers in South Africa is straightforward when you follow the right process and understand your consumer rights. You have the legal right to cancel without penalty under the Consumer Protection Act 68 of 2008, and Hers must honour your request promptly. The fastest cancellation method is through the in-app or website subscription management section, which provides immediate confirmation. If you encounter resistance, contact support in writing and escalate to the National Consumer Commission if necessary.

The key to a smooth cancellation is timing (cancel before your billing date), documentation (save every confirmation), and follow-up (monitor your statements for 60 days). Tocancel recommends acting decisively if you have decided to cancel; delays only risk additional unwanted charges on your account.

Tocancel has helped thousands of consumers cancel subscriptions confidently and reclaim control of their spending. Whether your cancellation reason is budget, preference, or a change in health needs, you have the right to walk away without obstruction. Use the steps and templates in this guide to cancel Hers with certainty, and if the company refuses to comply with your request, the National Consumer Commission stands behind your consumer rights.

Ready to cancel? Open your Hers app or log into hers.co.za right now, navigate to your subscription settings, and submit your cancellation request. Your confirmation will arrive within minutes. Tocancel is here to support you every step of the way.