Cancel Keranique: The Right Way

How to cancel Keranique and reclaim your money in singapore

Understanding Keranique and why you might want to cancel

Keranique is a United States-based haircare company specialising in topical treatments, shampoos, conditioners, and dietary supplements designed to address hair thinning and support regrowth in women. The brand operates through its official website and third-party retailers including eBay and ModeSens, and many Singapore consumers subscribe to their auto-ship programmes.

If you have enrolled in a Keranique subscription and now want to stop future charges, you are not alone. Many Singapore customers purchase these products, find they do not deliver visible results, experience allergic reactions, or simply decide to explore alternative solutions. That decision is completely valid, and Tocancel is here to walk you through every step of the cancellation process with clarity and confidence.

Who typically uses Keranique

Customers choose Keranique when they experience hair thinning, wish to reduce shedding, or seek a structured regrowth system. The brand markets heavily to women hoping for visible results within weeks or months. However, results vary significantly between individuals because genetics, underlying health conditions, and consistent product use all influence outcomes.

Why you might want to cancel

Common reasons include no visible improvement after several weeks, allergic reactions or scalp sensitivity, unwanted side effects, dissatisfaction with cost, or simply changing your mind about the product. Under Singapore consumer law, distance-selling rules protect your right to cancel without penalty. Tocancel has helped thousands of consumers navigate exactly this situation and reclaim their money.

Your consumer rights in singapore when buying from Keranique

Singapore law provides you with clear protections when purchasing from overseas retailers like Keranique, regardless of where the company is based.

Consumer protection under the fair trading act

The Consumer Protection (Fair Trading) Act (CPFTA) protects Singapore consumers buying goods and services from overseas suppliers. For distance transactions conducted online, by phone, or by mail order, you have the legal right to cancel your purchase within a reasonable timeframe without penalty, except for return shipping costs you choose to incur.

Keranique advertises a 14-day risk-free trial and a 30-day money-back guarantee, both of which exceed Singapore's minimum legal expectations. However, you do not need to wait for their advertised return window. If Keranique refuses to process your refund fairly, you can invoke Singapore consumer law as additional protection. Your legal position is strong: the CPFTA gives you statutory cancellation rights independent of the seller's terms.

Escalation to the consumers association of singapore (CASE)

If Keranique denies your cancellation request or refund without reasonable cause, you can escalate your complaint to the Consumers Association of Singapore (CASE). CASE is the official consumer protection authority in Singapore and can mediate disputes, request documentation from the company, and help recover your money. CASE intervention carries significant weight and has resolved thousands of consumer disputes successfully.

Pricing and subscription plans for Keranique in singapore

Keranique prices its products in US dollars on its official website, but you will find SGD pricing across Singapore retailers and e-commerce platforms.

Current pricing in SGD (common subscriptions)

If you subscribed to the Hair Regrowth Treatment or any auto-ship programme, you are committed to recurring monthly charges unless you cancel. Tocancel recommends reviewing your bank or credit card statements to identify which Keranique subscription you hold before starting the cancellation process.

Methods to cancel your Keranique subscription

Keranique offers three primary cancellation channels; the method you use depends on how you originally purchased and whether you need immediate or documented cancellation.

Cancellation via your Keranique online account

This is the fastest method if you created a Keranique account when you purchased. Log in to your account, navigate to Subscriptions or Manage My Orders, locate your active subscription, and select Cancel Subscription. Keranique will ask you to confirm your cancellation reason; provide clear feedback so the company understands why you chose to leave. Take a screenshot of the cancellation confirmation page for your records.

Cancellation by contacting customer service

If you cannot access your account or prefer direct communication, contact Keranique customer service by email or phone. Request written confirmation of your cancellation, including the date it takes effect and confirmation that no further charges will be made. Email is preferable because it creates a documented record Tocancel recommends keeping for at least 6 months.

Chargeback through your bank (last resort)

If Keranique refuses to cancel your subscription or continues charging after you cancel, you can request a chargeback through your bank or credit card company. This is a formal dispute process; your bank will investigate and recover unauthorised charges. Reserve this option for situations where Keranique ignores your cancellation requests, as it signals to the company that you are serious about enforcing your consumer rights.

Step-by-step cancellation guide

Follow these steps in order to cancel your Keranique subscription and stop future charges immediately.

1. Identify your subscription type and purchase platform
   • Check your email receipt or latest invoice from Keranique
   • Note whether you subscribed directly through Keranique.com or through a third-party retailer
   • Record the subscription start date and any billing cycle details
2. Log in to your Keranique account or contact customer service
   • Visit Keranique.com and click Account or My Subscription
   • Enter your email and password; if you forgot your password, reset it immediately
   • If you do not have an account, skip to contacting customer service by email or phone
3. Locate and select your active subscription
   • Navigate to Subscriptions, Orders, or Manage My Account
   • Identify the Hair Regrowth Treatment or other recurring product
   • Click Cancel Subscription or similar option
4. Confirm cancellation and provide feedback
   • Keranique will ask why you are cancelling; select your reason honestly
   • Complete any optional feedback fields to help the company understand your decision
   • Review the cancellation summary to confirm the date it takes effect
5. Screenshot the confirmation and check your email
   • Take a full-page screenshot of the cancellation confirmation page
   • Keranique should email you a confirmation within 24 hours
   • Save this email in a dedicated folder for your records
6. Verify no further charges appear on your account
   • Check your bank or credit card statement 5-7 days after cancellation
   • Confirm that no new Keranique charges appear
   • If a charge does appear, escalate immediately using the chargeback method

Understanding your refund eligibility

Keranique offers a 30-day money-back guarantee, but your refund eligibility depends on when you request it and whether you qualify under their policy.

Refund timeline and conditions

If you cancel within 30 days of your initial purchase and the product is unopened or minimally used, Keranique will refund your full purchase price minus return shipping costs. However, cancelling your subscription does not automatically trigger a refund of past charges. You must request a refund separately, and Tocancel recommends submitting this request in writing via email so you have documented proof.

If you are outside the 30-day window, you can still request a refund by invoking the Consumer Protection (Fair Trading) Act. Explain to Keranique customer service that the product did not meet your expectations or caused adverse reactions, and cite the CPFTA. Many consumers successfully recover money this way even after 30 days have passed.

How to request a refund

Email Keranique customer service with the subject line "Refund Request for Order [Your Order Number]". Include your order number, purchase date, reason for the refund, and proof of purchase. Be factual and specific: instead of saying the product "did not work", explain that you experienced no visible results after 8 weeks of consistent use, or that you developed a scalp reaction. Request a refund and provide your banking details for the return. Keranique typically processes refunds within 5-7 business days of approval.

After you cancel: what to expect next

Cancelling your subscription is just the first step; monitoring your account afterward ensures no unexpected charges occur.

Monitoring for continued charges

After cancellation, check your bank or credit card statement weekly for the first month, then monthly thereafter. Even reputable companies occasionally make billing errors. If you see a Keranique charge after your cancellation date, contact Tocancel immediately to escalate the issue. Do not delay; chargebacks have time limits, and the sooner you report the unauthorised charge, the stronger your case becomes.

Handling disputed charges

If Keranique continues charging after you cancel, follow this sequence: first, email customer service with your cancellation confirmation and request an immediate refund; second, if they do not respond within 5 business days, contact your bank or credit card company and report the charge as unauthorised; third, provide your bank with your cancellation email and screenshots as evidence. Your bank will investigate and recover the money on your behalf.

Common cancellation mistakes to avoid

Cancelling a subscription feels straightforward, but many consumers make avoidable errors that delay their refunds or complicate their cases later. Here are the pitfalls Tocancel has seen most often.

Not keeping documentation

Deleting cancellation emails or failing to screenshot your confirmation page leaves you defenceless if a dispute arises. Keranique customer service representatives change shifts; without written proof, they may claim they have no record of your request. Save every email, screenshot, and order number in a dedicated folder on your computer or cloud storage.

Cancelling through the wrong channel

Calling customer service and requesting cancellation verbally is risky because the representative may forget to process it, or you may be transferred and your request lost. Always cancel in writing-email is best-so you create an undeniable record. If you must call, ask the representative to email you a confirmation immediately after the call ends.

Ignoring refund requests

Many consumers assume cancellation automatically refunds past charges, but it does not. Cancellation only stops future charges. You must submit a separate refund request if you want your money back. Do this within 30 days of purchase to guarantee eligibility under Keranique's stated policy, or invoke the CPFTA if you are outside the window.

Delaying escalation

If Keranique refuses to refund or continues charging, do not hope it resolves itself. Escalate immediately to CASE or your bank. Delays weaken your position and may push you past statutory time limits for recovery. Tocancel recommends treating unresolved charges as urgent matters that require action within 5-7 business days.

Checklist for cancelling Keranique

Use this checklist to ensure you complete every step and protect your consumer rights.

Comparing Keranique to alternative hair-loss solutions

If Keranique did not work for you, you have many alternatives to explore before settling on a different approach.

How Keranique compares to other topical treatments

If Keranique's minoxidil-based formula did not suit you, a dermatologist consultation in Singapore is often worthwhile. A doctor can identify the underlying cause of your hair loss and recommend alternatives tailored to your health profile. Many consumers achieve better results under professional guidance than through over-the-counter subscriptions alone.

What to do if Keranique refuses to cancel or refund

If Keranique ignores your cancellation request or denies your refund without reasonable justification, you have formal escalation options backed by Singapore law.

Formal complaint to CASE

Contact the Consumers Association of Singapore (CASE) and file a formal complaint. Provide CASE with your cancellation email, Keranique's response (or lack thereof), and details of any charges that appeared after your requested cancellation date. CASE will contact Keranique on your behalf and request documentation of their cancellation and refund procedures. In most cases, the threat of CASE involvement motivates companies to settle promptly.

Chargeback through your bank

If CASE intervention does not resolve the issue within 14 days, contact your bank or credit card company and report the charge as unauthorised. Provide your bank with your cancellation email and any supporting documentation. Your bank will open a dispute case, freeze the transaction, and conduct an investigation. Chargebacks are your strongest consumer protection tool when a company refuses to honor your rights.

Small claims tribunal

If the disputed amount exceeds S$5,000, you can pursue the matter through Singapore's Small Claims Tribunal. This is a formal legal process, but it requires minimal legal representation and is designed for consumer disputes. Tocancel recommends exploring CASE and chargebacks first, as they resolve most cases without litigation.

Cancellation address and contact information

Use this information to contact Keranique directly for cancellation or refund inquiries.

How to reach Keranique for cancellation

Primary method: Email your cancellation request to Keranique customer service. Visit Keranique.com, navigate to Contact Us or Help, and locate their email address. In your email, include your full name, order number, purchase date, and a clear statement: "I request immediate cancellation of my Keranique subscription effective [today's date]. Please confirm this cancellation in writing within 24 hours."

Alternative method: Call Keranique's customer service line during business hours (US time). After you speak with a representative, request immediate email confirmation of your cancellation, including the effective date and confirmation that no further charges will be made.

Mailing address: Keranique operates from the United States; a physical mailing address may be available on their website under Contact Us. However, email or phone is faster and creates a clearer record than postal mail.

Your next step: take action today

Cancelling a subscription requires clarity, documentation, and persistence, but it is entirely within your power to reclaim control of your money. Singapore consumer law gives you strong statutory rights when purchasing from overseas retailers like Keranique, and Tocancel has helped thousands of consumers navigate exactly this process successfully.

Begin today by gathering your order number and sending a clear, written cancellation request to Keranique customer service. Screenshot everything. If Keranique refuses to cancel or continues charging, escalate to CASE or your bank without hesitation. You do not need to accept unauthorised charges or delayed refunds. Document every step, stay calm, and remember that the law stands behind you.

For more guidance on cancelling subscriptions from other services, visit Tocancel.com. We provide step-by-step cancellation guides for hundreds of companies and connect you with consumer protection resources in your country. Tocancel is your partner in reclaiming your consumer rights and your money.