Cancel Natural Cycles: The Right Way

How to cancel Natural Cycles and protect your rights in singapore

What is Natural Cycles and why you might cancel

Natural Cycles is a digital fertility tracking and contraception app that uses temperature data and cycle information to predict your fertility window. You subscribe monthly or annually to access the app's analysis and personalised insights. The service is registered as a medical device in multiple countries, which shapes how the company handles cancellations and refunds.

Many Singapore users cancel because they've switched to a different contraception method, found the app didn't align with their needs, or simply want to stop recurring charges. Understanding your reason helps you choose the fastest cancellation path and claim any refunds you're entitled to.

Natural Cycles operates across three separate platforms: Apple App Store, Google Play Store, and its own website. This multi-platform structure often confuses users attempting to cancel. At Tocancel, we help thousands of consumers navigate subscription cancellations across health and wellness apps, and we've documented the exact steps you need to follow to avoid accidental renewals.

How the app works and why cancellation deadlines matter

Natural Cycles syncs with your phone's data or an optional wearable thermometer to track your menstrual cycle. The app uses automatic renewal, meaning your payment renews on the same date each month or year unless you cancel before that renewal date. Delaying cancellation by even one day can trigger another charge.

Your subscription cost depends on which platform you used to purchase: App Store, Google Play, or the Natural Cycles website directly. Since Apple and Google take a percentage of each subscription payment, prices through app stores are typically higher than direct website purchases. This is critical because your cancellation method depends entirely on where you bought your subscription, and you cannot cancel through Natural Cycles directly if you purchased via an app store.

Your legal position in singapore

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel subscriptions and receive refunds if the service is defective, misrepresented, or fails to meet reasonable expectations. If Natural Cycles does not clearly communicate its cancellation policy or automatic renewal terms before you purchase, you may have grounds for a refund. The Competition and Consumer Commission of Singapore (CCCS) enforces these rights.

Natural Cycles pricing and plan options

Your subscription cost varies depending on whether you purchased through Apple App Store, Google Play Store, or directly from Natural Cycles' website.

Current pricing in singapore

Why you should check all three purchase channels

App Store and Google Play prices include a platform fee that Apple and Google charge to Natural Cycles. If you're paying S$16.98 monthly via the App Store, you're paying both Apple's markup and Natural Cycles' base subscription fee. Direct website purchases often cost less, but you cannot switch channels once you've purchased. Before you cancel, Tocancel recommends checking your purchase receipt to confirm which platform holds your subscription, because your cancellation method depends on this information entirely.

How to cancel Natural Cycles on each platform

Your cancellation process depends entirely on where you purchased your subscription. You cannot cancel through Natural Cycles directly if you bought via an app store; you must cancel through that app store itself.

Cancel via apple app store (iOS devices)

If you use an iPhone or iPad and purchased Natural Cycles through Apple's in-app purchase system, follow these steps to cancel before your next renewal date.

1. Open the App Store on your iPhone or iPad.
   • Tap your profile icon in the top-right corner.
   • Select Subscriptions from the menu.
2. Find Natural Cycles in your active subscriptions list.
   • Tap on Natural Cycles to open your subscription details.
3. Tap Cancel Subscription (or Edit Subscription if you want to downgrade first).
   • Confirm your cancellation when prompted.
   • Apple will show you your final billing date.
4. Take a screenshot of your cancellation confirmation.
   • You'll receive an email confirmation from Apple within minutes.
   • Save this email for your records and any future refund requests.

Your access continues until your current billing period ends; cancellation does not cut off access immediately. You can still use Natural Cycles until the date shown in your cancellation confirmation.

Cancel via google play store (Android devices)

If you use an Android phone and purchased Natural Cycles through Google Play, follow these steps to cancel before your next renewal date.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top-right corner.
   • Select Payments and subscriptions from the menu.
2. Tap Subscriptions.
   • Find Natural Cycles in your active subscriptions list.
   • Tap on Natural Cycles to open your subscription details.
3. Tap Cancel subscription.
   • Google will ask for your reason for cancellation (optional but helpful for improving the service).
   • Tap Continue to confirm cancellation.
4. Verify your cancellation status immediately.
   • Google Play will display your final billing date and access end date.
   • Screenshot this confirmation and save your email receipt.

Your access continues until your current billing period ends; cancellation does not cut off access immediately. Google will send you a confirmation email within minutes.

Cancel via Natural Cycles website (direct billing)

If you purchased your subscription directly from naturalcycles.com using a credit card or other payment method, cancel through your Natural Cycles account, not through an app store.

1. Visit naturalcycles.com and log into your account.
   • Use the email address and password you registered with.
2. Navigate to Account Settings or Subscription Management.
   • Look for a section titled "Billing," "Subscriptions," or "Manage my subscription."
3. Select Cancel Subscription.
   • Natural Cycles may ask your reason for cancellation (optional).
   • Confirm your cancellation when prompted.
4. Save your cancellation confirmation.
   • Screenshot the final page and check your email for a confirmation message from Natural Cycles.
   • Your final billing date and access end date will be clearly stated.

Contact Natural Cycles support directly if you cannot locate the cancellation option or if your account page does not display a subscription management section. Tocancel recommends emailing [email protected] with your account details and a clear request to cancel.

Refunds and what to expect after cancellation

Your refund eligibility depends on when you cancel, which platform processed your payment, and Singapore's consumer protection laws.

Refund policy by cancellation timing

How to request a refund

If you believe you're entitled to a refund under Singapore's Consumer Protection (Fair Trading) Act, contact the platform or Natural Cycles directly within 30 days of the charge.

• Apple App Store refund: Open the App Store app, tap your profile icon, select "Subscriptions," find Natural Cycles, and tap "Report a Problem" if you were charged in error. Apple typically processes refunds within 5 to 10 business days.
• Google Play refund: Visit play.google.com/store/account, find your transaction for Natural Cycles, tap the three-dot menu, and select "Report a problem." Google typically processes refunds within 5 to 10 business days.
• Direct website refund: Email [email protected] with your order number, the date of the charge, and a clear explanation of why you believe you're entitled to a refund. Ask for a response within 5 business days.

If the company refuses your refund request without valid reason, you can lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS), which investigates unfair trading practices. Tocancel recommends keeping all emails, screenshots, and proof of payment as evidence when escalating your case.

What happens to your account after cancellation

Your Natural Cycles app remains on your phone after cancellation, but you lose access to premium features when your billing period ends. You cannot use the app's fertility tracking or analysis tools after your final billing date, so make sure you download or export any personal data (cycle records, notes, or insights) before access expires.

Natural Cycles may send you re-engagement emails offering discounts or free trial periods after cancellation. You are not obligated to respond to these emails, and responding does not constitute a new purchase unless you explicitly click to renew or restart your subscription.

Common mistakes to avoid when cancelling

Cancelling a subscription should be straightforward, but many users inadvertently take steps that delay or prevent cancellation. Here are the pitfalls Tocancel sees most frequently, and how to avoid them.

Mistake 1: cancelling through the wrong platform

If you purchased through Apple App Store but attempt to cancel through the Natural Cycles website, your subscription will not cancel. Apple controls your subscription billing, not Natural Cycles, so you must cancel through the App Store itself. Double-check your original purchase receipt or check your app store's active subscriptions list to confirm which platform processed your payment.

Mistake 2: delaying cancellation past the renewal date

Automatic renewals charge you immediately on the renewal date. If your renewal date is 15 June and you cancel on 16 June, you will be charged for another full month or year. Calendar your renewal date as soon as you purchase, and set a phone reminder for the day before cancellation to ensure you cancel in time.

Mistake 3: not saving cancellation confirmation

If you need to request a refund or dispute a charge, you'll need proof that you cancelled before the renewal date. Screenshot your cancellation confirmation page and save the confirmation email from Apple, Google, or Natural Cycles. These documents protect you if the platform charges you again by mistake.

Mistake 4: assuming deletion of the app equals cancellation

Deleting the Natural Cycles app from your phone does not cancel your subscription. Your subscription remains active through Apple, Google, or the Natural Cycles website until you explicitly cancel it through that platform. Deleting the app may even make it harder to cancel, because you'll need to reinstall the app or cancel through the website instead.

Your consumer rights and enforcement

Singapore's Consumer Protection (Fair Trading) Act protects your right to clear information about subscription costs, automatic renewal terms, and cancellation procedures. Natural Cycles must disclose these terms before you purchase, in plain language. If the company fails to do this, or if the app is defective or misrepresented, you have the right to a refund.

Your legal position: If Natural Cycles charges you after cancellation, fails to process your cancellation request, or refuses a refund you're entitled to, you can lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS investigates unfair trading practices and can compel companies to refund consumers. You do not need to hire a lawyer; you can file a complaint for free through the CCCS website (cccs.gov.sg).

If you cancel within 14 days of purchase, you have an unconditional right to a refund under consumer protection law. After 14 days, refunds depend on whether the service is faulty, misrepresented, or fails to meet reasonable expectations. Keep all emails, screenshots, and proof of payment if you plan to escalate a dispute.

What to do after you cancel

Cancellation itself takes only a few minutes, but the weeks after require a little attention to ensure no unexpected charges appear on your account.

Immediately after cancellation

• Screenshot your cancellation confirmation page and save the confirmation email from your app store or Natural Cycles.
• Make a note of your final billing date and access end date.
• Check your bank or credit card account to verify that no new charge appears on your next renewal date.

One week after cancellation

• Log back into your app store account (Apple App Store or Google Play) and confirm that Natural Cycles no longer appears in your active subscriptions list. It should appear under "Expired" or "Cancelled" subscriptions instead.
• If you cancelled through the Natural Cycles website directly, log into your account and verify that your subscription status shows "Cancelled" or "Inactive."

On your final billing date

• Check your email for a final confirmation from the app store or Natural Cycles stating that your access has ended.
• Verify that no additional charge appears on your bank or credit card account.
• If an unexpected charge appears, contact the relevant platform or Natural Cycles immediately and request a reversal or refund.

If you're charged after cancellation

If your bank statement shows a charge from Natural Cycles, Apple, or Google after you cancelled, do not wait. Contact the platform within 30 days to request a reversal. Provide your cancellation confirmation as proof that you cancelled before the charge date. Most refund requests processed within 30 days are approved automatically; after 30 days, you may need to escalate to the CCCS.

Key steps to cancel Natural Cycles: your checklist

Summary and next steps

Cancelling Natural Cycles in Singapore is a straightforward process when you follow the correct platform-specific steps. The critical elements are confirming where you purchased your subscription, cancelling before your renewal date, and saving your cancellation confirmation as proof.

Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act protect you if Natural Cycles charges you without clear consent, fails to honour a cancellation, or provides a faulty or misrepresented service. If the company refuses your refund request, the Competition and Consumer Commission of Singapore (CCCS) will investigate your complaint at no cost to you.

Tocancel has helped thousands of consumers navigate subscription cancellations across health and wellness apps, subscription services, and digital platforms. Our guides give you the exact steps, the relevant consumer law, and the escalation contacts you need to cancel with confidence and claim any refunds you're entitled to. Visit Tocancel.com today to access guides for over 300 services and to get support if Natural Cycles does not honour your cancellation request. Tocancel empowers you to take control of your subscriptions and your finances.