Cancel Rise: The Step-by-Step Guide

How to cancel Rise and get your money back: the complete singapore guide

What Rise does and why you might cancel

Rise is a health and wellness app that delivers personalised sleep coaching, energy tracking and daily habit reminders through artificial intelligence technology. The app monitors your sleep debt, sends wind-down reminders and offers expert-written content designed to improve your sleep consistency and daytime energy levels.

Many users value Rise's features, but subscription costs accumulate quickly. If Rise no longer fits your routine, budget or health goals, you can cancel straightforwardly once you know which platform you subscribed through. At Tocancel, we help thousands of users like you navigate cancellation without losing money or getting trapped by confusing billing terms.

Key features you're currently paying for

Rise offers artificial intelligence-powered sleep coaching, sleep-debt tracking, wind-down reminders and expert-written content on sleep and energy habits. You access the app via the Apple App Store, Google Play or the Rise website. Your subscription method matters because cancellation steps differ depending on where you originally signed up.

Why cancellation timing matters in singapore

Under Singapore's Consumer Protection (Fair Trading) Act, you hold rights if Rise fails to deliver its promised service or misrepresents features. Knowing your cancellation options empowers you to stop unwanted charges and, if warranted, request refunds. Understanding these protections strengthens your position when dealing with Rise, so act with confidence.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms, hidden charges and misleading advertising, creating a legal foundation for your cancellation rights.

What the consumer protection (Fair trading) act covers

The Consumer Protection (Fair Trading) Act requires that subscription terms be transparent, fair and easy to understand. If Rise's cancellation policy contradicts the law or hides charges, you can lodge a complaint with the Consumers Association of Singapore (CASE). If a subscription charge was processed without clear consent, you may qualify for a refund even if Rise's stated policy says "non-refundable." Your legal position is strong: the burden falls on Rise to prove you consented to each charge.

Your escalation path if Rise refuses to cancel

If Rise ignores your cancellation request or wrongfully charges you after cancellation, contact CASE (Consumers Association of Singapore) to lodge a formal dispute. Document all communication with Rise, including dates, amounts charged and proof that you cancelled. CASE handles mediation and can pressure Rise to refund illegal or unauthorised charges. You do not need a lawyer, and the process is free.

Rise subscription pricing in singapore

Below is a snapshot of Rise's reported subscription costs in Singapore dollars, based on recent user reports and app store data.

Pro tip: If you're on a monthly plan, mark your calendar 3 days before your next billing date. Cancelling within that window stops the charge before it processes.

Should you cancel Rise? weighing your options

Before you cancel, decide whether Rise truly no longer serves you or whether a temporary pause might better suit your situation.

Reasons to cancel Rise

• Monthly costs add up and your budget no longer supports the subscription
• You've found a competing sleep app that works better for your habits
• You achieved your sleep goals and no longer need daily coaching
• The app's notifications feel intrusive or disrupt your routine
• You prefer free alternatives like standard alarm and reminder features
• Rise repeatedly fails to deliver promised features or accurate tracking

Reasons you might keep Rise

• You're within the 7-day free trial and want to test it further before deciding
• Your sleep quality has noticeably improved since you started using it
• The annual plan offers good value if you plan to use it long-term
• You appreciate the expert-written content and personalised recommendations
• Your employer or health plan subsidises the cost

If you've decided cancellation is the right move, proceed to the step-by-step instructions for your platform.

How to cancel Rise: step-by-step instructions

Your cancellation method depends on which platform you used to subscribe; follow the instructions that match your situation.

Cancel Rise via the apple app store (iPhone or iPad)

1. Open the Apple App Store app on your iPhone or iPad
2. Tap your profile icon in the top right corner of the screen
3. Select "Subscriptions" from the menu
4. Find "Rise" in the list of active subscriptions
5. Tap "Rise" and then tap "Cancel Subscription"
6. Confirm your cancellation when prompted; Apple will display your final billing date

Important: You remain on Rise until the end of your current billing period. Cancelling does not terminate your access immediately, so you retain full use of the app until your subscription expires.

Cancel Rise via google play (Android)

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right
3. Select "Payments and subscriptions"
4. Tap "Subscriptions" from the menu
5. Select "Rise" from your active subscriptions
6. Tap "Cancel subscription" and follow the on-screen prompts

Note: Google Play processes cancellations immediately, though you retain access until the end of your billing cycle. Save your cancellation confirmation email for your records.

Cancel Rise through the Rise website or support

1. Visit the Rise website or log in to your Rise account
2. Navigate to Account Settings or Subscription Settings
3. Look for "Manage Subscription" or "Billing" options
4. Select "Cancel Subscription" and provide feedback if prompted
5. Confirm cancellation and note the final billing date
6. If the website option does not work, email Rise support directly
   • Include your account email, full name and the date you wish to cancel
   • Request written confirmation of your cancellation
   • Keep this email for disputes with your payment provider

Best practice: Screenshot or save your confirmation screen immediately. If Rise's website is unclear or unresponsive, Tocancel recommends contacting your bank or payment provider to dispute any future charges as unauthorised.

What happens after you cancel Rise

Cancelling Rise involves two phases: the waiting period before your subscription ends, and what to do after the final charge.

During your final billing cycle

After you cancel, Rise continues to charge you until your current billing period ends. A monthly subscriber cancelled on the 10th of the month continues to be charged on their regular date (for example, the 15th) unless their billing date has already passed. You retain full access to all premium features during this time. Do not delete the app until after your final charge processes, in case you need to contact Rise about that charge.

After your subscription expires

Once your final billing period ends, Rise downgrades your account to the free tier. You lose access to premium coaching, advanced tracking and expert content, but you keep access to basic app features. Your data remains stored in the app, so you can retrieve any sleep logs or habit records you saved. If you decide to resubscribe later, you can restart your premium subscription at any time.

Verify no further charges appear

Monitor your bank statement or payment app for 5 to 7 days after your final billing date to confirm Rise stops charging you. If a charge appears after cancellation, you have grounds to dispute it with your bank and file a complaint with Tocancel, which can guide you through the refund process.

Requesting a refund from Rise

Cancellation stops future charges, but refunds for past charges follow stricter rules and depend on your reason for cancelling.

When you qualify for a refund

You have a strong refund claim if any of the following apply:

• You cancelled within Rise's stated free trial period (7 days) before the first charge processed
• Rise failed to deliver features it advertised (for example, sleep tracking did not work)
• Rise charged you without your clear consent or after you cancelled
• A technical error caused duplicate charges on the same billing date
• You cancelled via your app store but Rise continued to charge you

Under Singapore's Consumer Protection (Fair Trading) Act, Rise bears the burden of proving you consented to each charge. If you have evidence of cancellation (confirmation email, screenshot) but Rise continued charging, you qualify for a refund.

How to request a refund from Rise

1. Email Rise support with your account details and a clear refund request
   • Include your account email, full name and subscription history
   • Explain why you deserve a refund (for example, "Charged after cancellation on 15 March 2024")
   • Attach your cancellation confirmation or payment screenshots
   • Request a response within 7 working days
2. Wait for Rise's response; keep all email correspondence
3. If Rise refuses or does not respond within 10 days, escalate your claim
   • Contact your bank or payment provider and dispute the charge as "subscription cancelled" or "unauthorised charge"
   • Provide your bank with the cancellation confirmation and Rise's refusal email
   • Lodge a complaint with CASE (Consumers Association of Singapore) if the bank reversal fails

At Tocancel, we find that documenting your cancellation immediately (screenshot, email confirmation, bank record) dramatically increases your chances of a successful refund if you need to escalate to your bank or CASE.

Common cancellation mistakes and how to avoid them

Cancelling subscriptions is straightforward, but small missteps can trap you in additional charges or lost refunds. Here's how to protect yourself.

Mistake 1: deleting the app instead of cancelling the subscription

Deleting Rise from your phone does not cancel your subscription. Rise continues to charge your payment method even after the app is gone. Always cancel through your app store or Rise's website before deleting the app.

Mistake 2: assuming Rise will refund automatically after cancellation

Cancelling stops future charges but does not refund past payments unless you have a valid reason (failed features, unauthorised charges, within the trial period). Contact Rise proactively to request a refund if you believe you qualify; do not assume they will offer one.

Mistake 3: cancelling on the wrong date

If you subscribe monthly and your billing date is the 15th of each month, cancelling on the 16th means you'll be charged one more time. Cancel before your billing date arrives to avoid an extra charge.

Mistake 4: losing your cancellation confirmation

Screenshot your cancellation confirmation screen immediately and save any confirmation email from Rise. If a dispute arises later, this proof is essential for getting your bank or CASE to rule in your favour.

Mistake 5: ignoring charges after you've cancelled

If Rise charges you after your cancellation date, address it immediately. Contact Rise and ask why you were charged. If they cannot explain it, dispute the charge with your bank within 60 days. Waiting longer weakens your case.

Cancelling with confidence means planning ahead, documenting everything and knowing when to escalate; Tocancel's checklist below will help you stay on track.

Your cancellation checklist

Use this checklist to ensure you cancel Rise correctly and protect yourself from unwanted charges.

• Before you cancel: Note your next billing date and plan to cancel 2 to 3 days before it
• During cancellation: Take a screenshot of the confirmation screen or save the confirmation email
• After cancellation: Verify that Rise no longer appears in your active subscriptions on your app store
• After your final charge: Check your bank statement 5 to 7 days later to confirm no further charges appear
• If charged after cancellation: Contact Rise support immediately and request a refund with your cancellation proof
• If Rise refuses: Dispute the charge with your bank or contact CASE (Consumers Association of Singapore)
• Throughout the process: Keep all emails, screenshots and receipts for at least 2 months after cancellation

Rise customer reviews and cancellation feedback

Real users share their experiences with Rise and why they chose to cancel.

Cancellation through app stores is consistently smooth, but the main complaint centres on unauthorised charges after cancellation. Tocancel recommends confirming cancellation immediately and monitoring your bank statement closely.

Rise cancellation address and contact information

If you need to contact Rise directly to cancel, escalate a billing dispute or request a refund, use the following details.

When you email Rise, always include your account email, full name and dates of disputed charges. Request a written response within 7 working days and keep copies of all correspondence.

Final steps: stay protected after you cancel

Cancelling Rise is the first step; protecting yourself from future charges is the second.

After you cancel, resist the urge to delete the app immediately. Keep it installed for at least 7 days after your final billing date so you can verify cancellation and contact Rise if they charge you unexpectedly. Monitor your bank statement or payment app every few days to confirm that no further charges appear. If Rise charges you after your cancellation date, act within 60 days to dispute the charge with your bank, as older disputes are harder to reverse.

If you had a poor experience with Rise-whether due to failed features, unresponsive support or unauthorised charges-consider leaving a review on the Apple App Store or Google Play. Your feedback helps other users decide whether to subscribe and applies pressure on Rise to improve its service and billing practices.

Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover refunds and protect their rights under Singapore's Consumer Protection (Fair Trading) Act. If you encounter resistance from Rise, reach out to Tocancel or CASE; you do not have to navigate this alone. Your cancellation is your right, and Tocancel stands ready to help you enforce it.