Cancel Simple Life: Step-by-Step Guide

How to cancel Simple Life in singapore and claim your consumer rights

What is Simple Life and why you might want to cancel

Simple Life is a health and wellness mobile application designed to help you manage stress, build positive habits and track your mental wellbeing progress. The app delivers guided daily exercises, habit coaching, personalised wellness plans and progress tracking across iOS, Android and web platforms.

You subscribe on a flexible or commitment basis, unlocking premium features like detailed coaching sessions and advanced progress analytics. Many users find genuine value in the service, but if Simple Life no longer meets your needs, your right to cancel is protected under Singapore law. Tocancel exists to ensure you understand those rights and can act on them confidently, without delays or surprise fees.

Core features included in your subscription

When you hold an active Simple Life subscription, you gain access to structured daily wellness activities, automated habit reminders, detailed progress tracking and short guided coaching sessions. Your account stores your wellness history and personal achievements securely, even after cancellation, unless you request full account deletion.

The service runs across multiple billing platforms, which means cancellation steps may vary depending on whether you subscribed via the app, web account or a third-party payment gateway. Understanding your subscription type is your first step toward a smooth cancellation.

Subscription plans and commitment levels

Simple Life offers several plan types, each with different cancellation terms and potential fees. Your plan type determines whether you can cancel immediately or face an early termination fee.

Always verify current pricing and plan options directly with Simple Life before making a decision. Pricing changes regularly, and outdated third-party sources can mislead you about costs and terms.

Your consumer rights in singapore when you cancel

Singapore's Consumer Protection (Fair Trading) Act is your legal shield when you cancel Simple Life. This Act protects you against unfair contract terms, hidden charges and trading conduct that deliberately makes cancellation difficult.

What the consumer protection (Fair trading) act covers

The Act ensures that service providers like Simple Life must disclose cancellation procedures clearly and apply fair terms. If Simple Life applies unfair contract terms-such as refusing cancellation, hiding fees or making the cancellation process deliberately cumbersome-you have the right to challenge those terms and seek relief.

Your legal position is simple: you have the right to clear information about when you can cancel, what you will be charged and how to complete the cancellation. If Simple Life breaches these obligations, the Competition and Consumer Commission of Singapore (CCCS) can intervene on your behalf.

The Act also protects you against misleading representations. If Simple Life advertised cancellation as "easy" or "penalty-free" but then applies surprise termination fees, you have grounds to dispute those charges.

When to escalate to the CCCS

If Simple Life refuses to process your cancellation, continues charging you after you cancel, or applies unexpected fees without your consent, document everything and report the issue to the CCCS. You can lodge a formal complaint online at www.cccs.gov.sg or contact their consumer hotline.

Keep copies of all relevant communications: emails, screenshots of your account, billing statements and proof of cancellation requests. The CCCS uses this evidence to investigate unfair trading practices and can compel Simple Life to honour your cancellation rights and refund eligible charges. Response timeframes vary, but the CCCS takes consumer complaints seriously and will escalate if needed.

How to cancel Simple Life: step-by-step instructions

Cancellation steps depend on your subscription platform and account type. Follow the method that matches your account.

Cancelling via the Simple Life app (iOS or android)

1. Open the Simple Life app and log in with your account credentials.
   • If you have forgotten your password, use the "Forgot password" link on the login screen to reset it.
2. Navigate to your account settings or profile menu (usually indicated by a gear icon or "Account" link).
   • Look for tabs labelled "Subscription", "Billing" or "Plans".
3. Select your active subscription or plan.
   • You will see your current plan type, next billing date and cancellation options.
4. Tap "Cancel subscription" or "Manage plan".
   • Read any warnings about commitment fees or prorated refunds carefully.
5. Confirm your cancellation by following the on-screen prompts.
   • Simple Life may ask why you are cancelling; you can skip this or provide feedback.
6. Save a screenshot of your cancellation confirmation.
   • This serves as proof of cancellation if disputes arise later.

Cancelling via the Simple Life web account

1. Visit the Simple Life website and log in to your account using your email and password.
   • Use the official domain only to avoid phishing scams.
2. Click on "Account settings", "Profile" or "Subscription management".
   • This is usually located in the top-right menu or under a "Settings" gear icon.
3. Find your active subscription and select "View details" or "Manage subscription".
   • Review your plan type, billing cycle and next charge date.
4. Click "Cancel subscription" and review any early termination fee information.
   • If you are in a commitment period, Simple Life will calculate any applicable fee.
5. Confirm your cancellation request and note the confirmation number or email.
   • Keep this reference for your records and for escalation to Tocancel if needed.
6. Log out and wait for a cancellation confirmation email within 24 hours.
   • If you do not receive confirmation, contact Simple Life support immediately.

Cancelling a subscription billed through apple app store or google play

If you subscribed to Simple Life through Apple's App Store or Google Play Store, you must cancel through your device's app store account, not through the Simple Life app itself. Failing to do this through the correct channel can leave your subscription active and result in continued charges.

1. For Apple subscriptions: open the Settings app, tap your name, select "Subscriptions" and find Simple Life.
   • Tap "Cancel subscription" and confirm your choice.
2. For Google Play subscriptions: open Google Play, tap your profile icon, select "Payments and subscriptions" and then "Subscriptions".
   • Find Simple Life, tap it and select "Cancel subscription".
3. In both cases, save a screenshot of the cancellation confirmation.
   • This proves you cancelled through the correct channel if Simple Life continues to charge you.

Contacting Simple Life support to cancel

If you cannot cancel through the app or web account, or if you encounter technical errors, contact Simple Life support directly. Email support is typically the most reliable method for creating a documented cancellation request.

1. Visit the Simple Life website and locate the "Contact us" or "Help" page.
   • Look for an email address, contact form or live chat option.
2. Send a clear, dated email requesting cancellation of your account.
   • Include your account email, full name and the exact phrase "I request cancellation of my Simple Life subscription effective immediately" (or your preferred cancellation date).
3. Request written confirmation of your cancellation request.
   • Ask them to reply with a confirmation email and the date your subscription will end.
4. Save all correspondence, including sent emails and Simple Life's replies.
   • This creates an audit trail if you need to escalate a dispute.

Refunds and what you are entitled to after cancellation

Your refund eligibility depends on your plan type, the time remaining in your billing cycle and whether you subscribed directly or through a third-party platform.

Refund eligibility by plan type

Monthly flexible plans: if you cancel before your next billing date, you will not be charged again. You will lose access to premium features at the end of your current billing cycle, but no refund of unused time is typical for monthly plans.

Commitment plans (3, 6 or 10 months): if you cancel early, Simple Life may apply a termination fee (typically around $29.99 SGD) unless your local law allows refunds. In Singapore, if the termination fee is unreasonably high relative to the remaining contract period, you may dispute it under consumer law. Tocancel recommends requesting an itemised breakdown of any fee before you accept it.

Refunds through app stores: if you subscribed via Apple or Google Play, refunds are governed by their policies, not Simple Life's. Apple and Google typically allow refunds within 14 days of purchase for the first charge only. Contact Apple Support or Google Play Support directly if a refund is due.

How to request a refund if you believe you are entitled to one

1. Contact Simple Life support via email with your cancellation confirmation number and the reason you believe you are entitled to a refund.
   • For example: "I cancelled within the first 14 days of purchase" or "The termination fee appears unreasonably high".
2. Request a written response outlining their refund decision and the reason.
   • Keep this response; it may be needed as evidence if you escalate.
3. If Simple Life denies your refund and you believe the decision violates the Consumer Protection (Fair Trading) Act, escalate to the CCCS with all supporting documents.
   • The CCCS can investigate whether the refund denial constitutes unfair trading conduct.

Common mistakes to avoid when cancelling Simple Life

Cancellation can be stressful, especially if you are worried about unexpected fees or continued charges. Here are the pitfalls that trip up most users-and how to sidestep them.

Not cancelling through the correct channel

Many users cancel within the Simple Life app but subscribed via Apple or Google Play. This leaves your app store subscription active and results in continued charges. Always confirm your subscription source before cancelling: open your bank statement or your app store account and match it to the correct cancellation channel. Tocancel strongly recommends verifying this detail before you begin the cancellation process.

Cancelling without saving proof

If you cancel through the app or web and do not screenshot the confirmation, you have no evidence if Simple Life later claims they never received your request. Always save screenshots of confirmation screens, confirmation emails and any reference numbers provided by the service.

Ignoring termination fees on commitment plans

Commitment plans carry early termination fees, but many users cancel without checking their plan type first. Review your contract before you cancel. If the fee seems unreasonably high, request a detailed breakdown and consider disputing it through the CCCS if Simple Life cannot justify it.

Not following up if access is not removed

Cancellation does not always mean immediate loss of access. Most services allow you to use premium features until the end of your paid billing cycle. If access continues beyond your next billing date after cancellation, contact support immediately. Do not ignore continued access, as it may indicate your cancellation was not processed.

What happens to your account after cancellation

Understanding what happens post-cancellation helps you manage expectations and ensure your data is handled correctly.

Access and feature limitations

After cancellation, your access to premium features (coaching plans, advanced tracking, guided sessions) will end, typically at the close of your current billing cycle. You will revert to a free or limited tier if one exists, or lose all app access entirely. Your wellness history, achievements and personal data remain stored on Simple Life's servers unless you request complete account deletion.

Data retention and account deletion

Simple Life will retain your account data after cancellation for a period determined by their privacy policy. If you want your personal data deleted entirely, you have the right to request this under Singapore's Personal Data Protection Act (PDPA). Send a written request to Simple Life asking for complete account deletion and data removal. They must respond within 30 days and comply unless they have a legal reason to retain your data.

Reactivation and re-subscription

You can resubscribe to Simple Life at any time after cancellation. Your previous account data may be restored, or you may need to create a new account depending on Simple Life's system. Check whether any promotional offers apply to returning customers before you resubscribe.

Comparing Simple Life to similar wellness apps before you decide

Before you cancel permanently, you may want to consider whether another service better fits your needs. Here is how Simple Life compares to other popular wellness platforms available in Singapore.

If you are unsure whether to cancel or switch, try Simple Life's free tier (if available) to confirm your decision. Tocancel recommends testing alternatives before committing to a long-term plan with any wellness service.

Pre-cancellation checklist

Before you submit your cancellation request, work through this checklist to ensure a smooth process and protect your interests.

• Confirm your subscription type and billing date by logging into your Simple Life account.
• Check whether you are in a commitment period and review any applicable early termination fees.
• Verify your subscription platform: did you subscribe via the app, web, Apple or Google Play?
• Review Simple Life's cancellation policy in your account settings or in the app's help section.
• Confirm your next billing date so you can time your cancellation request accordingly.
• Gather your account email, password and any reference numbers from previous transactions.
• Decide whether you want to request account deletion and data removal under the PDPA.
• Have a backup plan: research alternative wellness services if you intend to replace Simple Life.

Escalation: what to do if Simple Life refuses to cancel or continues charging

In rare cases, service providers ignore cancellation requests or continue billing after you cancel. If this happens, Tocancel advises you to escalate formally using these channels.

Step-by-step escalation process

1. Document everything: collect all emails, screenshots, billing statements and cancellation confirmations.
   • Create a dated timeline of events showing when you requested cancellation and when charges continued.
2. Send a final written demand to Simple Life requesting cancellation and refund within 14 days.
   • Use registered email or a method that provides proof of delivery.
3. If Simple Life does not respond within 14 days, lodge a formal complaint with the CCCS at www.cccs.gov.sg.
   • Attach all supporting documents and clearly explain how Simple Life breached the Consumer Protection (Fair Trading) Act.
4. The CCCS will investigate and can compel Simple Life to cancel your subscription and refund eligible charges.
   • You may also pursue a claim in the District Court if the amount is under $10,000 SGD.

Do not pay any additional charges Simple Life claims are owed after you cancel. Refuse payment and escalate immediately-you are protected by consumer law.

Summary: your rights and next steps

Cancelling Simple Life is your right under Singapore law. You are protected against unfair contract terms, hidden fees and deliberately difficult cancellation processes by the Consumer Protection (Fair Trading) Act. Whether you hold a flexible monthly plan or a commitment plan with termination fees, you can cancel-and Tocancel is here to ensure you understand exactly how.

Your next steps are clear: identify your subscription platform, follow the cancellation method that matches your account type, and save proof of your cancellation request. If Simple Life applies unexpected fees or refuses to cancel, you have the CCCS and your consumer rights as your backup. Tocancel has helped thousands of consumers navigate complex cancellations and reclaim their money when services refused to honour their rights. You deserve the same clarity and protection.

Simple Life contact and head office address

For any cancellation inquiries, contact Simple Life directly via their support email or through the app's help centre. If you need to escalate a dispute, the Competition and Consumer Commission of Singapore (CCCS) is your enforcement body. You can lodge a complaint at www.cccs.gov.sg or call their consumer hotline. Tocancel recommends exhausting Simple Life's customer support channels first, then escalating to the CCCS if the company refuses to honour your cancellation rights.

Tocancel is your partner in this process. Visit tocancel.com for additional cancellation guides, consumer rights resources and step-by-step tutorials for other services in Singapore. Taking action today means reclaiming your right to cancel-confidently and without regret.