Cancel Young Living: Step-by-Step Guide

How to cancel Young Living in singapore and protect your rights

Why you might want to cancel Young Living

Young Living is a health and wellness company that sells essential oils, wellness products and membership packages throughout Singapore. You interact with Young Living through three main channels: one-time purchases, the Essential Rewards monthly auto-ship program (their primary subscription service), or as a Brand Partner distributor with access to wholesale pricing.

Cancellation feels complicated because Young Living spreads subscription management across multiple platforms and billing systems. This guide from Tocancel walks you through every cancellation method, explains your consumer rights in Singapore and helps you avoid costly mistakes.

Common reasons to cancel your membership

You might cancel Young Living for legitimate reasons: the monthly Essential Rewards auto-ship no longer fits your budget, you have accumulated more products than you use, you prefer to source essential oils elsewhere, or you want to step back from the Brand Partner business opportunity.

Whatever your reason, you have the right to cancel early as a consumer in Singapore-and Tocancel is here to guide you through the process.

How Young living's subscription model works

Young Living offers three main purchasing pathways. First, you can buy individual products as a one-time customer with no ongoing commitment. Second, you can enrol in the Essential Rewards program, which triggers monthly auto-shipments of your selected products, earning you PV (Product Value) rebates and member pricing discounts around 24 per cent. Third, if you join as a Brand Partner or distributor, you unlock wholesale pricing, commission eligibility and access to business support tools.

Subscriptions purchased inside the Young Living mobile app are billed separately through your Apple App Store or Google Play Store account, not through Young Living directly. This separation is critical: you cannot cancel an in-app subscription through the Young Living website alone.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act gives you legal rights when you buy goods or services, including memberships and subscriptions.

What the consumer protection (Fair trading) act covers

Under Singapore law, traders must not engage in misleading or deceptive conduct when advertising products or services. If Young Living misrepresented the Essential Rewards program or failed to disclose cancellation fees or auto-renewal terms clearly, you have legal grounds to dispute charges or demand a refund.

The Act also gives you the right to cancel a distance contract (including online purchases) within 14 calendar days of receipt, provided the goods remain unopened and in resaleable condition. Young Living's own return policy is sometimes more generous (60 days unopened for full refund, 90 days for store credit), but the 14-day statutory protection acts as your baseline.

Your legal position: You are protected by law. If Young Living delays your cancellation, refuses refunds or charges hidden fees after you have followed the correct process, you have grounds to escalate your complaint to a regulatory authority.

Where to escalate if Young Living refuses your cancellation

If Young Living refuses to process your cancellation or refund after you follow the correct procedures, you can lodge a complaint with the Consumers Association of Singapore (CASE) or contact the Media Development Authority (MDA). Both organisations have the power to investigate complaints and pressure companies to comply with consumer law.

Tocancel recommends keeping detailed screenshots, confirmation emails and timestamps of every interaction with Young Living to support your escalation.

Young Living subscription pricing and what you pay

Understanding what you are paying helps you identify which cancellations matter most to you.

How to cancel Young Living in singapore (step-by-step)

Your cancellation method depends on how you signed up and where you made payments.

Cancel the essential rewards monthly auto-ship programme

The Essential Rewards program is Young Living's primary subscription service in Singapore. You receive monthly auto-shipments of products and can cancel at any time without penalty.

1. Log in to your Young Living account on the Singapore website (youngliving.com/sg or the mobile app).
2. Navigate to your account dashboard and select Loyalty Programme or Essential Rewards.
3. Find the option to Manage Subscription or Edit Auto-Ship.
4. Select Pause or Cancel (the exact wording varies by app version).
5. If prompted, select a reason for cancellation (optional, but helpful for feedback).
6. Confirm your cancellation by clicking the final Confirm button and take a screenshot of the confirmation message.
7. Check your email for a cancellation confirmation from Young Living within 24 hours.

If you cannot find the cancellation option on the website or app, contact Young Living's customer service directly via email at the address provided in the Contact Us section below, or call their Singapore hotline (exact number available on their website) and request immediate cancellation of your Essential Rewards subscription.

Cancel Young Living in-app subscriptions on iOS or android

Subscriptions purchased through the Apple App Store or Google Play Store are billed separately from Young Living's own system and must be cancelled via your app store account, not through the Young Living website.

Cancel on apple app store (iOS)

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Tap Subscriptions.
4. Select the Young Living subscription from the list.
5. Tap Cancel Subscription and confirm your choice.
6. Take a screenshot showing the cancellation confirmation.

Cancel on google play store (Android)

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner and select Payments and subscriptions.
3. Tap Subscriptions.
4. Select the Young Living subscription.
5. Tap Cancel subscription and confirm.
6. Take a screenshot of the cancellation confirmation.

Cancel your brand partner or distributor account

If you joined Young Living as a Brand Partner or distributor and want to cancel your business account, the process is more complex because your account may be tied to team structures, commissions and downline sales.

1. Log in to your Young Living back office account.
2. Navigate to Account Settings or My Profile.
3. Look for an option labelled Resign, Cancel Account or Leave as Brand Partner.
4. If no online option is available, contact Young Living's Customer Service team directly (see Contact section below) and request a formal resignation letter or email confirmation.
5. Ask about any outstanding commissions, balances or fees that apply to account closure.
6. Request written confirmation of your account cancellation via email.

Tocancel strongly recommends requesting written confirmation in email form so you have a clear record of your cancellation date for future reference.

What happens after you cancel Young Living

Cancellation does not happen instantly, and you need to understand the timeline and what comes next.

Timeline and confirmation

Once you submit your cancellation request, Young Living processes it within 2-5 business days. You will receive a confirmation email at the address registered to your account. Check your spam or junk folder if the email does not arrive in your inbox within 7 days.

Your final auto-shipment may still arrive in the post during the processing window, especially if it was already picked and packed before you cancelled. If this happens, you can refuse the delivery or return unopened items to Young Living within 60 days for a refund or credit.

Stop future charges and verify cancellation

After you receive cancellation confirmation, log back into your Young Living account 7-10 days later to verify that your subscription no longer shows as active. If your Essential Rewards subscription still appears in your account, contact Young Living customer service immediately to escalate the issue.

Monitor your bank or credit card statement for 30 days after cancellation to ensure no further charges appear. If Young Living charges you after your cancellation date, contact your bank immediately to dispute the charge and request a refund.

Refunds and what you are entitled to receive

Your refund entitlement depends on when you cancelled and the condition of any unopened products.

Essential rewards refund policy

If you cancel your Essential Rewards subscription before your next shipment processes, you owe nothing and no refund is due. If Young Living has already charged you for a future shipment but you cancel before it ships, you are entitled to a full refund of that charge.

If your monthly shipment has already been dispatched or delivered, you can return unopened products within 60 calendar days for a full refund or 90 calendar days for store credit (credit typically appears as a discount on future purchases). Opened or used products are generally not refundable.

In-app subscription refunds

Refunds for in-app subscriptions are issued by Apple or Google, not Young Living. Both companies typically allow refunds within 14-15 days of the charge date. If you cancelled an in-app subscription but were still charged, contact Apple Support (for iOS) or Google Play Support (for Android) and request a refund directly.

Tocancel advises you to request the refund as soon as possible after noticing the unwanted charge, as both Apple and Google have strict timeframes for refund eligibility.

Common cancellation mistakes to avoid

Cancelling a subscription sounds simple, but small errors can delay your cancellation or leave you vulnerable to further charges.

Mistake 1: confusing "pausing" with "cancelling"

The Young Living app and website sometimes offer a Pause option alongside Cancel. Pausing temporarily stops your auto-shipments but keeps your Essential Rewards account active and may restart automatically after 3-6 months. If you want to exit completely, you must select Cancel, not Pause.

Mistake 2: cancelling only the website version and forgetting in-app subscriptions

If you signed up for in-app subscriptions through Apple or Google, cancelling your Young Living account on the website does not cancel those separate subscriptions. You must cancel each one individually through the App Store or Google Play Store. Monitor your phone billing statement to verify all in-app charges have stopped.

Mistake 3: not taking screenshots of confirmation messages

Young Living's confirmation emails sometimes arrive late or disappear from inboxes. If you need to dispute a charge or escalate to CASE, a screenshot of the on-screen cancellation confirmation is your strongest proof that you cancelled on time. Always screenshot the final confirmation message before closing the app or browser.

Mistake 4: assuming a final charge is just a refund delay

If you see a charge on your statement after you cancelled, do not assume it is a refund that will appear later. Contact Young Living immediately to ask whether it is a refund or an error. If Young Living cannot explain it within 5 business days, dispute the charge with your bank without delay.

Your cancellation checklist

Use this checklist to ensure you have completed every step and avoided common pitfalls.

When to keep your Young Living subscription and when to cancel

Cancellation is your right, but it is worth assessing whether keeping your subscription serves your needs.

Customer reviews and what singapore users report

Real customers in Singapore report that Young Living subscriptions are straightforward to cancel online, but confirming cancellation takes several days. Most users praise the 60-day return window for unopened products, though some have encountered delays when requesting refunds or credit.

Common feedback includes praise for the member discount (around 24%) but concerns about the difficulty of exiting the Brand Partner program if commissions are pending. Many users recommend Tocancel's guides specifically because they clarify the difference between pausing and cancelling, which causes confusion on Young Living's platform.

Contact details for Young Living singapore

If you cannot cancel online or need to escalate your request, contact Young Living's customer service team in Singapore directly.

Mailing address: Young Living Singapore, Somerset Road, Singapore (registered legal headquarters per ACRA records). For cancellation-related correspondence, address your letter to the Customer Service team and request written confirmation of cancellation receipt.

Email: Contact the general customer service email address available on the Young Living Singapore website (youngliving.com/sg).

Phone: Check the Young Living Singapore website for the current customer service hotline number. When you call, have your account number and email address ready and ask explicitly for confirmation that your Essential Rewards subscription is cancelled.

Online escalation: If Young Living's customer service does not respond within 10 business days, or if they refuse to cancel your subscription, file a complaint with the Consumers Association of Singapore (CASE) at case.org.sg. Include screenshots, confirmation emails and timestamps of all interactions with Young Living.

Final steps and next steps after cancellation

Cancellation is not the end of your responsibility; you need to verify it worked and protect yourself from future charges.

Within 14 days of submitting your cancellation request, log back into your Young Living account and confirm that your Essential Rewards subscription no longer appears in your Loyalty Programme or Active Subscriptions section. If it still shows as active, contact customer service again and reference your cancellation confirmation email or screenshot.

For the next 30-60 days, monitor your bank statement, credit card and any connected app store accounts (Apple, Google) for unexpected charges. If a charge appears after your cancellation date, contact your financial institution immediately and dispute it as an unauthorized transaction. Your bank can reverse the charge and issue a refund within 5-10 business days if you report it promptly.

If you have unopened products in transit or already received, you have 60 days to return them to Young Living for a full refund. Do not miss this window; after 60 days, Young Living is unlikely to process a return without a significant credit loss.

Finally, keep all cancellation screenshots, confirmation emails and dispute records for at least 12 months. If a dispute arises with your bank or Young Living later, you will need proof of your cancellation date and all communications.

Tocancel's summary and how we can help

Cancelling Young Living in Singapore is manageable when you follow the correct process, understand your consumer rights under the Consumer Protection (Fair Trading) Act and avoid common mistakes like confusing pause with cancel or forgetting in-app subscriptions.

Your legal position is strong: Singapore law gives you the right to cancel distance contracts within 14 days and protects you from misleading auto-renewal terms. If Young Living refuses your cancellation or charges you after you have cancelled, you can escalate to CASE or the Media Development Authority with confidence.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and dispute unauthorized charges by providing clear, step-by-step guidance and explaining consumer rights in plain language. Whether you are cancelling your Essential Rewards program, an in-app subscription or your Brand Partner account, Tocancel's detailed checklists and escalation advice ensure you maintain a clear record and achieve cancellation without friction or hidden fees.

Take action today: log in to your Young Living account, select Cancel (not pause), screenshot the confirmation and follow the 30-day monitoring period outlined above. Tocancel remains your trusted resource for consumer-rights guidance throughout the process.