Cancel Yourself First: Step-by-Step Guide

How to cancel Yourself First and take control of your wellness spending in singapore

What is Yourself First

Yourself First is a digital wellness and mental health subscription service built to help you develop sustainable self-care habits through guided exercises, personalised content, and interactive wellness tools. The service operates entirely online, accessible via web and mobile app, making it convenient to engage with mental health support whenever you need it.

How the service operates

You access Yourself First through a web platform or mobile application, with content customised to support your personal mental wellbeing journey. The service requires an active subscription plan to unlock premium features, exercises, and resources. Pricing in Singapore varies by app store and subscription tier, so check your app store or account dashboard for the current rates applicable to you.

What your subscription includes

Your subscription grants you access to digital wellness content delivered through their app and web portal. You receive personalised self-care exercises, guided meditations, and wellness resources designed to integrate into your daily routine. Once your subscription ends or you cancel, your access to paid content stops at the end of your current billing cycle. This means you keep access until your money runs out, but no longer.

Your consumer rights under singapore law

Understanding your legal protections as a consumer is essential before you make any cancellation decision. Singapore's consumer framework gives you specific rights that apply regardless of what terms Yourself First publishes elsewhere.

The consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act is your primary legal shield against unfair trading practices, misleading advertising, and unsafe digital services. Even though Yourself First may reference UK, Australian, or EU consumer laws in their terms, those rules do not apply to you. Your cancellation rights are governed entirely by Singapore law, which requires the company to be transparent about billing, cancellation terms, and refund conditions.

If Yourself First advertises any consumer promise such as a "100% Money-Back Guarantee" or "Cancel Anytime", they must honour it under Singapore law. If they refuse a refund without valid justification, you can escalate your complaint to the Consumers Association of Singapore (CASE) or report the matter to your bank if charges continue after you cancel. Your legal position is clear: you have the right to cancel at any time, and the company cannot make cancellation deliberately difficult or hidden.

What this means for your cancellation decision

You have the absolute right to cancel your subscription whenever you choose. The company cannot lock you into an indefinite contract or impose unreasonable barriers to cancellation. If you encounter obstacles when trying to cancel, that conduct may itself breach fair trading standards. Document all your cancellation attempts, including email screenshots, chat transcripts, dates, and responses. Keep these records for any future disputes with the company or escalation to CASE. Tocancel recommends maintaining this paper trail as your strongest evidence if the company continues billing you after you cancel.

Yourself First pricing and subscription plans

Understanding the costs helps you decide whether the service fits your budget and what cancellation timeline makes sense for you.

Current subscription rates in singapore

These prices reflect current Singapore App Store listings. Always verify the rates displayed in your app store or account settings before subscribing, as promotional trials and regional pricing adjust regularly. The monthly plan at S$0.98 offers the lowest commitment, letting you test whether the service delivers value before committing to the annual rate. Tocancel emphasises checking your actual billing statement to ensure you're charged the advertised rate and not a hidden higher amount.

Should you cancel Yourself First

The decision to cancel is personal, but here are the key factors that help you decide whether this service still fits your life and budget.

Reasons to keep your subscription

• You actively use the guided exercises and meditations and notice a genuine improvement in your mental health or daily stress levels.
• The S$0.98 monthly cost fits comfortably into your budget without creating financial strain.
• You are still exploring the platform's content library and discovering new features that feel relevant to your wellness goals.
• You value the consistency of having a structured wellness routine supported by professional content.

Reasons to cancel

• You no longer use the app regularly and feel the subscription is a wasted expense.
• You have found alternative wellness resources (free apps, books, or in-person therapy) that work better for you.
• Your financial situation has changed and every dollar in your budget now matters.
• The app or content no longer meets your wellness needs or feels outdated.
• You prefer to pause rather than maintain an ongoing commitment while you reassess your priorities.

How to cancel Yourself First on iOS and android

Cancellation happens through your app store account, not through Yourself First directly. This is the standard method for subscription apps in Singapore.

Cancel on iPhone (iOS app store)

1. Open the App Store app on your iPhone.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions" from the menu options.
4. Find "Yourself First" in your active subscriptions list.
5. Tap on Yourself First to open the subscription details.
6. Tap "Cancel Subscription" at the bottom of the screen.
   • The app will ask you to confirm cancellation and may offer a retention discount.
   • Review the final date you will have access (usually the end of your current billing period).
   • Confirm cancellation by tapping again if prompted.
7. Check your email for a cancellation confirmation from Apple within minutes.

Your access to Yourself First remains active until your current billing cycle ends. After that date, you lose access to premium features but keep any data or notes you created. Tocancel advises taking screenshots of any content you want to save before your access expires.

Cancel on android (Google play store)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Manage Your Google Account" and switch to the "Payments & subscriptions" tab.
4. Choose "Subscriptions" from the menu.
5. Tap "Yourself First" to open the subscription details.
6. Select "Cancel Subscription" at the bottom.
   • Google Play will ask you to provide a cancellation reason (optional but helpful for the company to understand why customers leave).
   • Review your final access date, which is usually the end of the current billing period.
   • Confirm the cancellation by tapping "Cancel subscription" again.
7. Check your email for a cancellation confirmation from Google Play.

After your subscription cancels on Google Play, you retain access to Yourself First until your billing period ends. Premium features become unavailable on the termination date, but your wellness history and saved exercises may remain visible in your account (depending on Yourself First's data retention policy). Tocancel recommends screenshotting important content before you lose access.

Cancel via web if you subscribed directly

If you subscribed to Yourself First through their official website rather than an app store, follow these steps:

1. Visit the Yourself First login page or app website.
2. Sign in with your email and password.
3. Navigate to your account settings or billing section (usually found under "Account" or "Settings").
4. Look for "Subscriptions" or "Billing History".
5. Click on your active subscription to expand the options.
6. Select "Cancel Subscription" or "Cancel Plan".
   • The company may show you alternative plans or offer a discount to keep you subscribed.
   • You can decline these offers and proceed with cancellation.
   • Note your final access date clearly.
7. Confirm cancellation by following the email link sent to your registered address.

Web-based cancellations usually take effect immediately, though you maintain access until the end of your current billing period. Tocancel emphasises saving that confirmation email, as it serves as proof that you cancelled on the date shown.

What happens after you cancel

Knowing what to expect once your cancellation takes effect removes confusion and helps you avoid unwanted charges.

Your access and data after cancellation

Your premium features become inaccessible on the date your subscription ends, typically the end of your current billing cycle. You may see a "Subscribe" button in the app after that date, inviting you to reactivate. Your account data, personalised settings, and saved exercises usually remain in the system for a period (often 12 months), meaning you can reactivate later and access your history. However, do not assume your data is permanent; Yourself First reserves the right to delete inactive accounts, so if you plan to return later, consider downloading or screenshotting content you want to keep.

Verify the cancellation took effect

After your cancellation date passes, log into your app store account and confirm that Yourself First no longer appears in your "Subscriptions" list. Check your billing statement from your bank or card issuer to ensure no charges appear for Yourself First in the following month. If you see a charge after your intended cancellation date, contact Yourself First support immediately with your cancellation confirmation email. If the company refuses to refund the erroneous charge, escalate to your bank's dispute department; most banks will reverse unauthorised recurring charges within 30-60 days. Tocancel has helped thousands of consumers recover funds by filing these bank disputes when companies fail to honour cancellations.

Refunds and how to claim them

Your right to a refund depends on when you cancelled and whether you have used the service significantly.

Refund eligibility under singapore law

Singapore's Consumer Protection (Fair Trading) Act does not automatically entitle you to a refund for digital services once you have accessed them. However, you may claim a refund if:

• You cancelled within 14 days of your subscription start date and have made minimal use of the service.
• Yourself First advertises a "Money-Back Guarantee" or "30-Day Free Trial"; they must honour these promises under Singapore law.
• The service failed to deliver what was advertised (for example, the app crashes repeatedly or promised content is missing).
• You were charged after you submitted a cancellation request, suggesting a billing error or company negligence.
• You were the victim of fraud or unauthorised charges on your account.

How to request a refund

1. Gather your evidence: cancellation confirmation email, screenshots of the subscription in your account, billing statements showing the charge, and any communication with Yourself First.
2. Contact Yourself First support directly via their in-app chat, email, or contact form.
3. Explain clearly why you believe you are entitled to a refund, citing any advertised guarantees or service failures.
4. Include your order number, subscription dates, and the amount you paid.
   • Be professional and factual; emotional appeals rarely persuade companies.
   • Keep your request concise and request a specific outcome (full refund, partial refund, or credit).
5. Set a deadline in your message: "Please respond within 7 business days."
6. Send the request and keep a copy for your records.

If Yourself First refuses or ignores your refund request within 7 business days, escalate to the Consumers Association of Singapore (CASE). You can lodge a free complaint with CASE online or by phone; CASE will contact the company on your behalf and mediate a resolution. If CASE's mediation fails, you have the right to pursue a claim in the Singapore District Court for amounts up to SGD 10,000. Tocancel advises filing with CASE before considering court action, as CASE mediation is faster and free.

Common cancellation mistakes to avoid

Many people cancel incorrectly and end up continuing to pay without realising their mistake. Learning where others stumble helps you stay in control of your money.

Deleting the app without cancelling

Uninstalling the Yourself First app does not cancel your subscription. Your app store account (Apple ID or Google account) remains active and continues to charge you monthly or yearly. Always cancel through your app store's subscription settings before you delete the app. Tocancel emphasises this repeatedly because it is the single most common reason consumers discover surprise charges weeks or months later.

Cancelling in the wrong place

If you subscribed through the Apple App Store, you must cancel there, not through Google Play or the Yourself First website. Each platform has separate subscription systems. Cancelling in the wrong place leaves your original subscription active and still charging. Double-check your original subscription receipt email to confirm which platform you used, then cancel in that same location.

Missing the cancellation deadline

Some subscriptions renew at midnight or in different time zones. If your renewal date is 5 August, try to cancel by 4 August to avoid being charged for another cycle. App stores may take 24-48 hours to process your cancellation, so submit your request early. Tocancel recommends cancelling at least 48 hours before your renewal date to eliminate this risk.

Not keeping cancellation proof

If Yourself First later claims you never cancelled or charges you again, your cancellation confirmation email is your legal proof. Screenshot it, print it, or forward it to yourself. Without this documentation, your bank and CASE will struggle to support your dispute. Keep all cancellation records for at least 12 months after you cancel.

Refund and cancellation timeline comparison

This table shows your options and what to expect at each stage.

Understanding these timelines helps you take action at the right moment. If you are within 14 days, act immediately; if Yourself First refuses a legitimate refund, escalate to CASE without delay. The longer you wait, the weaker your position becomes. Tocancel ensures you know exactly when and where to escalate so you do not miss critical deadlines.

Final checklist before and after cancellation

Use this checklist to ensure you cancel correctly and protect yourself against future charges.

Before you cancel

• Confirm your subscription platform (Apple App Store, Google Play, or web).
• Check your current billing date and the date of your next renewal.
• Screenshot your account settings showing the active subscription and price.
• Download or save any content from Yourself First that you want to keep.
• Note the company's refund policy in your records.
• Decide whether you will request a refund and gather supporting evidence if needed.

During cancellation

• Navigate to the correct cancellation page (App Store, Google Play, or website account settings).
• Select Yourself First from your active subscriptions.
• Click "Cancel" and note the final date shown on the confirmation screen.
• Take a screenshot of the cancellation confirmation.
• Check your email for a cancellation confirmation from your app store or Yourself First.

After cancellation

• Save your cancellation confirmation email in a dedicated folder.
• Wait 24-48 hours, then verify that Yourself First no longer appears in your active subscriptions.
• Check your bank statement in the following week and month to confirm no further charges appear.
• If a charge appears unexpectedly, gather your cancellation proof and contact Yourself First support immediately.
• If Yourself First does not respond or refund within 7 days, file a complaint with CASE or your bank's dispute team.

Key takeaways and next steps

Cancelling Yourself First is straightforward once you know your rights and follow the correct process. You have the legal right to cancel at any time under Singapore's Consumer Protection (Fair Trading) Act, and neither the company nor your app store can prevent you from exercising that right. Cancellation happens through your app store subscription settings (Apple App Store for iPhone, Google Play Store for Android, or the Yourself First website if you subscribed directly). Your access ends at the end of your current billing period, and you may claim a refund if you fall within a 14-day trial period or if Yourself First advertises a money-back guarantee. If the company refuses a legitimate refund, escalate your complaint to the Consumers Association of Singapore (CASE) free of charge.

The most important step you can take today is to save your cancellation confirmation email and verify within 48 hours that Yourself First no longer shows in your active subscriptions. Tocancel has guided thousands of consumers through similar cancellations and knows that clear documentation is your strongest protection if a charge appears unexpectedly. If you encounter any resistance from Yourself First, remember that CASE is your escalation point and your bank's dispute department is your final recourse. You are in control of your subscription and your money. Tocancel is here to support you at every step of the cancellation journey, from understanding your rights to recovering funds if things go wrong. Take action today and reclaim peace of mind knowing your subscription will not charge you again.