Cancel Audio.Com: Step-by-Step Guide

How to cancel Audio.com in singapore and reclaim your monthly spend

Why you might cancel Audio.com

Audio.com is a cloud-based audio platform that lets you stream, convert and store audio files through web and mobile apps. The service offers both free and paid tiers; paid plans unlock unlimited projects, expanded storage and transcription features. If you are subscribed in Singapore, you may decide to cancel because the service no longer fits your needs, the monthly cost exceeds your budget, or you have found a better alternative that suits your workflow.

Your right to cancel is protected under Singapore law, and understanding your options upfront makes the process straightforward. At Tocancel, we help you navigate subscription cancellations with clarity and confidence, ensuring you keep what matters and recover what you do not use.

Who cancels Audio.com and why

Many users cancel Audio.com after their free trial expires and they decide not to upgrade, or because a paid plan does not deliver enough value for the cost. Others realise they need different audio tools, want to consolidate subscriptions, or are tightening their monthly expenses. Whatever your reason, you have consumer rights that give you protection and options.

Your consumer rights in singapore

Under the Consumer Protection (Fair Trading) Act (Cap 52A), you have the legal right to cancel paid subscriptions within a reasonable period if the service fails to meet its stated standards or if the company misrepresents its features. Audio.com offers a 14-day pro-rated refund window on annual plans, which we will cover in detail. This means you can request your money back for unused time if you cancel within 14 days of purchase. Your legal position is clear: if the service is not as advertised or you cancel within the refund window, you have grounds to request a refund.

Audio.com pricing and plan breakdown

Audio.com prices are published in USD, so your SGD charge will vary depending on exchange rates and your payment method at checkout.

Current Audio.com pricing and features

What to know before you cancel

Audio.com does not publish official SGD pricing, so currency fluctuations affect your final charge each billing cycle. Monthly and weekly plans do not qualify for the 14-day pro-rated refund; only annual subscriptions are eligible. If you subscribed through the Apple App Store or Google Play, those platforms handle billing and may apply additional currency conversion fees on top of Audio.com's rates. Keep this in mind when calculating your true cost and deciding whether to cancel.

How to cancel Audio.com step by step

You can cancel Audio.com through three methods depending on how you subscribed, and at Tocancel we recommend the direct website method because it gives you the clearest cancellation record.

Cancel directly through the Audio.com website

This is the most reliable method and provides immediate confirmation. You will stop auto-renewal at the end of your current billing period and retain access until then.

1. Open your browser and visit Audio.com
   • Log in with your registered email address and password
   • If you have forgotten your password, click the "Forgot password" link and follow the reset instructions sent to your email
2. Navigate to your account settings
   • Click your profile icon or account name in the top right corner of the page
   • Select "Settings" or "Account Settings" from the dropdown menu
3. Find the subscription or billing section
   • Look for a "Subscriptions", "Billing", or "Plans" tab within Settings
   • Click on your active subscription to view its details
4. Select cancel or downgrade
   • Click the "Cancel subscription" or "Downgrade" button next to your current plan
   • Audio.com will ask you to confirm your reason for cancelling; this feedback is optional but helpful
5. Confirm the cancellation
   • Review the confirmation screen to ensure your plan ends on the correct date
   • Save or screenshot the confirmation page for your records
6. Check your email
   • Within 24 hours, Audio.com will send you a cancellation confirmation email; if you do not receive it, log back in to verify the cancellation went through

Cancel through apple app store or google play

If you subscribed via a mobile app, you must cancel through the platform where you signed up, not through Audio.com directly.

For Apple App Store (iOS):

1. Open the Apple Settings app on your iPhone or iPad
2. Tap "Tap your name" at the top of the screen
3. Select "Subscriptions"
4. Find and tap "Audio.com" in the list
5. Tap "Cancel subscription" and confirm
6. You will receive a cancellation confirmation from Apple within 24 hours

For Google Play (Android):

1. Open the Google Play Store app on your device
2. Tap your profile icon in the top right corner
3. Select "Manage subscriptions"
4. Find and tap "Audio.com"
5. Tap "Cancel subscription" and confirm
6. Google will send you a cancellation confirmation email

Cancel via customer support email

If the website method does not work or you cannot access your account, you can contact Audio.com customer support directly to request cancellation.

1. Visit the Audio.com support page or help centre
2. Locate the contact form or email address for billing inquiries
3. Send a clear email stating your request to cancel your subscription
4. Include your account email address and the plan you wish to cancel
5. Request written confirmation of the cancellation and the date it takes effect
6. Keep this email thread for your records

This email method creates a paper trail, which is important if a dispute arises later.

Understanding refunds and what happens after cancellation

Knowing what to expect after you cancel helps you avoid confusion and ensures you recover any unused fees you are entitled to.

Refund eligibility and timelines

Audio.com offers a 14-day pro-rated refund window on annual plans only. This means if you cancel within 14 days of your purchase date, you can request a refund for the unused portion of your subscription. Monthly, weekly and free plans do not qualify for this refund. To claim a refund, contact Audio.com support directly within 14 days and provide your purchase receipt and cancellation request. Refunds are typically processed within 5 to 10 business days and returned to your original payment method. If you miss the 14-day window, you have no automatic refund right unless the service failed to meet its stated description, in which case you can appeal under the Consumer Protection (Fair Trading) Act.

What happens to your account and data

After you cancel, your access continues until the end of your paid billing period. Once that date passes, you lose access to paid features but your account and files may remain on Audio.com's servers for a limited time (typically 30 days). If you wish to preserve your audio files before cancellation, download them to your computer or an external drive. After the 30-day grace period, Audio.com may delete your projects and data, so do not delay if you need to recover anything.

Common cancellation mistakes to avoid

Cancelling a subscription can feel frustrating, especially if the company makes the process unclear or slow. Many customers make simple errors that delay or complicate their cancellation, so let us help you avoid them.

Mistakes that delay or prevent your cancellation

• Not saving your cancellation confirmation. Always screenshot or download the confirmation page and save the confirmation email. If a dispute arises, you will need proof of when you cancelled.
• Cancelling through the wrong platform. If you subscribed via Apple App Store or Google Play, cancelling through the Audio.com website will not work. You must cancel through the app store where you signed up.
• Assuming your subscription stops immediately. Cancellation ends auto-renewal but does not revoke access before the end of the current billing period. You will lose access only after your paid time runs out.
• Not requesting a refund within 14 days. The refund window is short. If you cancel and want your money back, contact Audio.com support within 14 days of purchase, not after.
• Ignoring follow-up emails from Audio.com. The company may ask you to confirm your cancellation or offer you a discount to stay. Read these emails carefully; if you do not respond, your cancellation may be delayed.
• Deleting your data before downloading it. Once your subscription ends, you have only 30 days to retrieve your files. Download everything you need before that window closes.

Your consumer rights and legal protections in singapore

Singapore law gives you strong protections when you cancel a paid subscription, and understanding these rights puts you in control.

The consumer protection (Fair trading) act and what it means for you

Under the Consumer Protection (Fair Trading) Act (Cap 52A), Audio.com must provide services that are accurate, safe and fit for purpose. If the company misleads you about features, storage limits, or performance, or if the service fails to meet what it promises, you can cancel and claim a refund even outside the 14-day window. The law also requires Audio.com to disclose its cancellation process clearly and to honour cancellation requests without unnecessary delays. If Audio.com refuses to cancel your subscription or delays the process unreasonably, you can escalate your complaint to the Consumers Association of Singapore (CASE), which is the official consumer authority that enforces these rights. CASE can investigate your complaint, mediate between you and the company, and if needed, recommend legal action or compensation.

Your right to a refund for services not provided

If you cancel and do not use your subscription, Audio.com is not obligated to refund you after the 14-day window on annual plans. However, if you cancelled because the service did not work, features were missing, or the company misrepresented what you would receive, you have a right to a refund under consumer law. You can submit a complaint to CASE (contact details below) if Audio.com refuses to address your concern. In practice, this means if Audio.com promises "unlimited transcription" and the feature is broken or missing, you can demand a refund regardless of how long you have held the subscription.

After you cancel Audio.com

Once you cancel, a few important steps will help you stay organised and protect yourself from unexpected charges.

What to do immediately after cancelling

• Save or print your cancellation confirmation email and screenshot the confirmation page
• Note the date your subscription ends in your calendar so you know when you lose access
• Download all your audio files and projects to your computer or external storage before the access period expires
• Set a reminder 7 days before the end date to check that the refund has been processed (if you applied for one)
• Monitor your bank or credit card statement for the next 30 days to ensure Audio.com does not charge you again
• If you see an unexpected charge after your cancellation date, contact your bank immediately and file a dispute

What to do if you are charged after cancellation

If Audio.com charges you after your cancellation date, this is a breach of your cancellation request. Contact Audio.com support immediately with your cancellation confirmation and ask for an urgent refund. If the company does not respond within 7 days, lodge a complaint with CASE and provide your evidence. You can also dispute the charge with your bank or credit card provider, who can reverse the transaction and investigate the unauthorised charge on your behalf.

When to keep or cancel Audio.com: a quick checklist

Use this table to decide whether cancelling Audio.com is right for you.

How tocancel helps you cancel with confidence

Cancelling a subscription should be straightforward, but many companies make it deliberately difficult. Tocancel exists to give you clear, step-by-step guidance so you cancel on your own terms. At Tocancel, we have helped thousands of consumers cancel subscriptions, recover unused fees and understand their rights under consumer law. Whether you are in Singapore or anywhere else, Tocancel provides free, trustworthy advice to take control of your spending and hold companies accountable. Visit Tocancel.com today to cancel Audio.com or explore guides for hundreds of other services.

Contact details for Audio.com and consumer support in singapore

Keep these contact details handy in case you need to cancel by phone, resolve a billing dispute, or escalate a complaint.

Audio.com contact information

• Support website: Check the Audio.com help centre or support page for the latest contact methods
• Billing inquiry email: Look for a "Contact us" or "Support" link on the Audio.com website to submit your cancellation request
• Company address (registered office): Audio.com is operated by Meditec Trader Pte Ltd, registered in Singapore; no public cancellation address is listed, so email is your most reliable option

Consumer authority in singapore

If Audio.com refuses to cancel your subscription, ignores your refund request or charges you after cancellation, file a complaint with the Consumers Association of Singapore (CASE):

• Website: www.case.org.sg
• Email: [email protected]
• Phone: 6100 0315
• Address: Blk 216, Henderson Road, #01-02, Singapore 159553

CASE is free to use and can mediate disputes between you and Audio.com, investigate unfair practices and recommend compensation. Before you escalate, always give Audio.com 7 business days to respond to your cancellation or refund request.

Cancelling Audio.com is a right, not a favour. Use the step-by-step guides above, save your confirmation, and refer back to your consumer protection rights if you face any resistance. At Tocancel, we have helped thousands of consumers cancel subscriptions, recover unused fees and take back control of their money. Visit Tocancel.com now to cancel Audio.com with confidence and explore free guides for every major subscription service.