Cancel iHeartRadio: Step-by-Step Guide

How to cancel iHeartRadio in singapore and take control of your streaming costs

Why you should cancel iHeartRadio and what your rights are

If you're paying for iHeartRadio but no longer use it, cancelling is your right as a consumer in Singapore. Whether you've upgraded to a premium plan you no longer need, found a cheaper alternative, or simply want to reduce your monthly expenses, you have clear legal protections when you end your subscription. Tocancel exists to help you understand exactly what those protections are and how to act on them confidently.

iHeartRadio operates a freemium model where free, ad-supported listening is available at no cost, but paid tiers unlock unlimited skips, offline downloads, and ad-free playback. Many subscribers sign up without fully understanding the cost difference between platforms (web pricing differs from Apple App Store pricing, for example), or they realise they simply do not use premium features enough to justify the monthly charge.

Your consumer rights under singapore law

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to fair information about what you are buying and the right to cancel within a reasonable period if you are not satisfied. When you subscribe to iHeartRadio through any platform-whether the official website, Apple, Google Play, Amazon, or Roku-you enter a contract with specific terms.

If you subscribed remotely (online or via app) without visiting a physical store, you have a statutory cooling-off period of 14 days from the date you enter the contract. This means you can cancel and request a refund within that window, even if you have used the service. After 14 days, you can still cancel at any time, but the company is not obliged to refund you unless they have breached their obligations or misled you about the service.

Your legal position is clear: you own the right to end your subscription whenever you choose, and you should receive confirmation of that cancellation in writing.

When cancellation makes sense for your budget

You might decide to cancel if the monthly cost no longer fits your budget, you prefer a different streaming platform, you realise you listen to free radio more than premium features, or the service no longer meets your needs. Whatever your reason, Tocancel recommends acting quickly once you have made your decision-the sooner you cancel, the sooner you stop being charged.

Act now if you are within your 14-day cooling-off period, as this gives you the strongest legal position for a refund.

IHeartRadio subscription plans and pricing in singapore

Understanding what you pay for and how pricing varies by platform helps you decide whether staying is worthwhile and ensures you cancel the correct subscription if you have multiple accounts.

Available plans, features and costs

iHeartRadio offers three listening options: free ad-supported radio, iHeartRadio Plus for casual listeners, and iHeartRadio All Access for heavy users. Pricing differs depending on where you subscribed-direct to iHeart.com, or via the Apple App Store, Google Play Store, Amazon Appstore, or Roku. Here is what you need to know:

In Singapore, USD-listed prices convert to SGD at your bank's exchange rate, and platform fees apply if you subscribed via Apple, Google, or Amazon. Your billing statement will show the SGD amount charged each month. If you are unsure which platform you used, check your email confirmation or your bank statement for the merchant name (Apple, Google, Amazon, or iHeartRadio Inc).

Free trial expiry and unexpected charges

If you started on a free trial and forgot to cancel before the trial ended, you have strong grounds to dispute the first paid charge. iHeartRadio should have sent you a reminder email before your trial expired, and if they did not, this is a failure on their part to provide fair notice.

Check your email inbox and spam folder for a trial expiry notification. If you find one and can prove you did not intend to upgrade, contact iHeartRadio's support team immediately and request a refund of the unexpected charge. Tocancel recommends keeping all trial-related emails as evidence when you dispute the charge.

Act within 30 days of the unexpected charge to give yourself the strongest position with your bank if you need to file a chargeback.

How to cancel iHeartRadio on the website

If you subscribed directly through iHeart.com, cancelling via the website is the fastest and most straightforward method.

Step-by-step web cancellation process

1. Go to iHeart.com and log in with your username and password.
   • If you have forgotten your password, click "Forgot Password" and follow the email recovery instructions.
   • Check your spam folder if you do not receive the reset email within 5 minutes.
2. Navigate to your account settings or subscription page (usually iHeart.com/my/settings or similar).
   • You should see your current plan, next billing date, and payment method.
3. Look for "Change Plan", "Manage Subscription", or "Cancel Subscription".
   • Click the option that allows you to modify or end your subscription.
4. Select "Cancel Subscription" from the menu that appears.
   • iHeartRadio may ask you why you are cancelling (this is optional feedback).
   • You can skip this step or provide brief feedback if you wish.
5. Confirm the cancellation by clicking the final confirmation button.
   • The system will show a confirmation message on screen.
6. Save or screenshot the confirmation page and check your email for a cancellation confirmation message.
   • Your access to paid features continues until the end of your current billing cycle.
   • You will revert to the free ad-supported tier after your final billing date.

Your subscription is now cancelled. You will not be charged again after your current billing period ends.

Cancelling via the iHeartRadio mobile app

If you prefer to cancel using the app rather than a web browser, the process is similar but app navigation varies slightly depending on whether you use iOS or Android.

1. Open the iHeartRadio app and log in (or stay logged in if you are already using it).
   • Tap the menu icon (three horizontal lines) or your profile icon in the top corner.
2. Look for "Account", "Settings", or "Subscription" in the menu.
   • Tap that option to open your account details.
3. Scroll down until you see your current subscription or billing information.
   • Tap "Manage Subscription" or "Cancel Subscription".
4. Follow the on-screen prompts to confirm cancellation.
   • The app will show a final confirmation screen.
5. Tap "Confirm" or "Yes, Cancel My Subscription".
   • Check your email immediately for a confirmation receipt.
6. Save the confirmation email and note the effective cancellation date.
   • This email is your proof of cancellation for your records.

If the cancellation option does not appear in your app, open iHeart.com in your web browser instead and follow the web cancellation steps above-the web portal always has the option available.

Cancelling if you subscribed via apple, google, or amazon

If you subscribed through the Apple App Store, Google Play Store, Amazon Appstore, or Roku, you must cancel through that platform, not directly with iHeartRadio, because your payment relationship is with Apple, Google, or Amazon, not with iHeart.

Cancelling an apple subscription

1. On your iPhone, iPad, or Mac, open the Settings app (or iTunes/App Store on older devices).
   • On iPhone or iPad: Settings > [Your Name] > Subscriptions.
   • On Mac: App Store > Account Settings > Manage.
2. Find iHeartRadio in your active subscriptions list.
   • Scroll through the list if it is long.
3. Tap iHeartRadio to open the subscription details.
   • You will see your current plan, renewal date, and price.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm; tap "Confirm" to complete the cancellation.
5. Check your email (registered with your Apple ID) for a cancellation confirmation from Apple.
   • Your iHeartRadio access ends on your next renewal date.

Cancelling a google play subscription

1. Open Google Play Store on your Android device or visit play.google.com on a web browser.
   • If using the app: tap your profile icon in the top right corner.
   • If using the web: log in with your Google account.
2. Select "Manage Subscriptions" or "Payments and Subscriptions".
   • You will see all your active subscriptions listed.
3. Tap or click iHeartRadio to open the subscription details.
   • Review your plan and renewal date.
4. Tap or click "Cancel Subscription".
   • Google will ask if you are sure; confirm the cancellation.
5. Check your email (associated with your Google account) for confirmation from Google Play.
   • Your access ends on your renewal date.

Cancelling an amazon or roku subscription

For Amazon Appstore subscriptions, log into your Amazon account, go to "Account & Lists" > "Login & Security", find "Apps & Notifications", and select "Manage Your Apps & Subscriptions". Locate iHeartRadio and tap "Cancel Subscription". For Roku, open the Roku app or Roku.com, navigate to your account, select "Subscriptions", find iHeartRadio, and tap "Cancel".

In both cases, save your confirmation email and note the final billing date.

How to request a refund after cancelling

Whether you are entitled to a refund depends on how long you have had the subscription and whether you fall within the 14-day cooling-off period or can demonstrate that iHeartRadio failed to deliver what was promised.

Refunds within the 14-day cooling-off period

If you subscribed fewer than 14 days ago, you have an automatic right to cancel and receive a full refund under Singapore's Consumer Protection (Fair Trading) Act. You do not need to provide a reason, and iHeartRadio cannot refuse your refund request during this window.

1. Complete your cancellation using the steps above (web, app, or third-party platform).
   • Note the exact date you subscribed (from your confirmation email).
   • Count 14 days forward from that date.
2. If you are within the 14-day window, email iHeartRadio support immediately requesting a refund.
   • Include your order number, subscription start date, and cancellation confirmation.
   • Write: "I am cancelling within my 14-day statutory cooling-off period and request a full refund."
3. If you subscribed via Apple, Google, or Amazon, contact that platform's support team instead.
   • They handle refunds for subscriptions purchased through their store.
4. Keep all emails and confirmation numbers as evidence.
   • Follow up within 7 days if you do not receive a response.

You should receive your refund within 7-14 working days to your original payment method.

Refunds after the 14-day period

After 14 days, you can no longer claim an automatic refund simply because you have changed your mind. However, you may still request a refund if iHeartRadio has misled you about the service, charged you without consent, or failed to deliver the promised features.

Contact iHeartRadio support with specific details of what went wrong. For example: "I was charged without receiving the welcome email I expected", or "The offline download feature listed in the Plus plan does not work on my device." Be clear and factual.

If iHeartRadio refuses your refund request and you believe they have acted unfairly, Tocancel recommends escalating your complaint to the Consumers Association of Singapore (CASE) or filing a chargeback with your bank if you paid by credit or debit card.

Common mistakes to avoid when cancelling iHeartRadio

Cancelling a subscription should be simple, but small missteps can leave you confused, continue being charged, or lose proof of your cancellation. Let us help you avoid these pitfalls.

Mistake 1: cancelling in the wrong place

If you subscribed via Apple App Store, you must cancel through Apple Settings, not through the iHeartRadio app or website. Many users log into the iHeartRadio app, see no obvious cancellation button, and assume they cannot cancel. The truth is your payment is managed by Apple, so Apple controls the cancellation. Cancelling on iHeartRadio's website will not stop the charge if Apple is billing you each month.

Always check your original confirmation email to see which platform you were charged through (Apple, Google, Amazon, Roku, or direct iHeartRadio), then cancel through that same platform.

Mistake 2: not saving your confirmation

After you click "Confirm Cancellation", you will see an on-screen confirmation message and receive an email within minutes. Many users see the on-screen message and assume they are done, then delete the email without reading it. If billing continues or a dispute arises later, you have no proof that you cancelled.

Screenshot the on-screen confirmation and save the confirmation email to a folder titled "Cancelled Subscriptions". Your proof of cancellation is your strongest defence if you later dispute a charge with your bank.

Mistake 3: cancelling too close to your billing date

If your next billing date is tomorrow and you cancel today, you will still be charged tomorrow. Cancellation takes effect at the end of your current billing cycle, not immediately. This is standard across the industry and is clearly stated in iHeartRadio's terms, but many subscribers miss this detail and are surprised by a final charge.

If you cancel on 15 March and your billing date is 20 March, you will be charged on 20 March and your access ends 20 April. Plan your cancellation at least one week before your billing date if you want to avoid a final charge.

Mistake 4: not checking for automatic renewal settings

Some subscriptions can be reactivated by accident if you redownload the app or if the company has a loose auto-renewal policy. After you cancel, log back into your account a few days later and check that your subscription status shows as "Cancelled" or "Inactive", not "Active" or "Pending Renewal".

If it shows as active, repeat the cancellation steps immediately. A second charge after cancellation is a clear breach of contract and grounds for a dispute with your bank.

What happens after you cancel iHeartRadio

Cancellation does not mean you lose instant access-it means your paid features stop working at the end of your current billing cycle. Understanding what to expect after you cancel helps you prepare and avoid confusion.

Your access timeline after cancellation

When you cancel iHeartRadio, your paid subscription ends at the end of your current billing cycle, not immediately. For example, if you subscribe monthly and your next billing date is 20 April, and you cancel on 10 April, you can still use all paid features (unlimited skips, offline listening, ad-free radio) until 19 April. On 20 April, your billing stops and you automatically downgrade to the free ad-supported tier.

You will not be charged again after your final billing date. You can continue using iHeartRadio's free service (with ads) for as long as you wish after that, or delete the app entirely.

What you lose and what you keep

After your paid subscription expires, you lose unlimited skips, ad-free listening, offline downloads, and replay features. You keep your saved songs and playlists, but you can only access them if you log back in. Your account remains on iHeartRadio's servers, so you can resubscribe at any time if you change your mind.

You will see ads in the free tier if you continue using the service. If you do not want to listen to ads, delete the app and account after your final billing date.

Resubscribing later

If you decide to resubscribe to iHeartRadio in the future, you can do so on the same platform you originally used, and your account information will still be there (saved songs, playlists, listening history). You will not lose anything by cancelling now.

Resubscribing is as simple as logging back in and selecting a paid plan-no new account needed.

Comparing iHeartRadio to other music streaming services

If you are cancelling because you have found a cheaper or better-suited alternative, here is how iHeartRadio stacks up against its main competitors in Singapore.

If you are price-sensitive, Spotify and Amazon Music offer similar or lower pricing than iHeartRadio All Access. If you prefer live radio and curated playlists over on-demand music selection, iHeartRadio remains a solid choice-but only if the price is worth it to you.

Tocancel recommends trying a competitor's free tier for two weeks before cancelling iHeartRadio to confirm you prefer it. You can always resubscribe if you change your mind.

Your checklist before and after cancelling

Use this checklist to ensure you cancel correctly and protect your rights throughout the process.

Print or bookmark this checklist and refer to it as you cancel.

Contact information and legal escalation

If iHeartRadio refuses to honour your cancellation or continues charging you after you have cancelled, you have several options to escalate your complaint and protect your rights.

IHeartRadio support contact details

Reach out to iHeartRadio's customer support team through the app or website. Look for "Contact Us" or "Help & Support" in the settings menu, or email their support team at the address provided in your account. Be clear about your issue: whether you cannot cancel, want a refund, or have been charged after cancelling. Include your account email, order number, and subscription details in your message.

You should receive a response within 2-3 working days.

If iHeartRadio does not respond or refuses to refund

Your next step is to escalate your complaint to the Consumers Association of Singapore (CASE), which is Singapore's statutory consumer protection authority. CASE can mediate disputes between you and the company and hold them accountable if they have broken the law.

File a complaint at case.org.sg or call 1800 6100 (Monday to Friday, 9 AM to 5 PM). Provide CASE with your cancellation confirmation, any refund request emails, and a summary of the issue. CASE will contact iHeartRadio on your behalf and work toward a resolution.

If you paid by credit or debit card, you can also file a chargeback with your bank claiming that the charge was unauthorised after you cancelled. Banks in Singapore typically allow chargebacks within 90 days of a disputed transaction.

Tocancel's role in helping you take action

Tocancel has helped thousands of consumers navigate cancellations and disputes across dozens of subscription services. If you need guidance on your specific situation-whether you are unsure how to cancel, want to understand your refund rights, or need to file a complaint-Tocancel provides clear, step-by-step advice tailored to Singapore law.

Visit Tocancel.com to explore guides for other services you may be subscribed to, or to get personalised support with your iHeartRadio cancellation.

Summary: taking control of your subscriptions

Cancelling iHeartRadio is a straightforward process once you know which platform you subscribed through and follow the correct steps. You have legal rights under Singapore's Consumer Protection (Fair Trading) Act, including a 14-day cooling-off period for a full refund and the right to cancel at any time thereafter.

To cancel successfully: identify your platform (iHeart.com, Apple, Google, Amazon, or Roku), log in, navigate to your subscription settings, and click cancel. Save your confirmation email. If you are within 14 days and want a refund, email support with your order details. If iHeartRadio refuses to honour your cancellation or continues charging, escalate to CASE or file a chargeback with your bank.

Tocancel recommends acting now if you have decided to cancel-the sooner you do, the sooner you stop being charged and reclaim control of your budget. Tocancel is here to support you through every step, with clear guides and escalation advice if things go wrong. Your consumer rights are real, and you have the power to enforce them.