Cancel Current: The Right Way to Take Control

How to cancel Current music streaming in singapore and protect your rights

What is Current and why you might want to cancel

Current is a subscription-based music and podcast streaming service available to listeners in Singapore. You pay a recurring monthly or annual fee to access a library of songs, playlists and audio content on your device. Like any subscription, you might decide to cancel because you have found another service you prefer, hit a financial constraint, or simply stopped using the platform. Understanding your cancellation options puts you in control of your spending and protects your consumer rights under Singapore law.

This guide walks you through every step of cancelling your Current subscription, what happens to your access after you cancel, refund rules that apply to you in Singapore, and the consumer rights you can invoke if Current fails to honour its cancellation promise. At Tocancel, we have helped thousands of consumers navigate subscription cancellations with confidence. We believe you deserve transparent, hassle-free cancellation without hidden charges or confusing barriers.

Current's subscription model and what you are paying for

Current charges you a monthly or annual subscription fee to stream unlimited music and podcasts. Your payment renews automatically at the end of each billing cycle unless you cancel before the renewal date. The service stores your account data, playlists and preferences on its servers, but these remain linked to your account even after cancellation unless you request full account deletion. When you cancel, you retain access until the end of your current paid period, then your account becomes inactive.

Why cancellation matters: taking back control

Subscriptions are easy to start but easy to forget about too. Many people cancel because they realise they are paying for a service they no longer use, or they want to switch to a competitor. Whatever your reason, cancelling stops the automatic charges at the end of your current paid period. At Tocancel, we believe every consumer deserves clarity about when their subscription will end and exactly when charges will stop.

Current pricing and billing cycles

Current offers you flexibility in how you pay, but you must check your account dashboard to confirm your exact plan type, cost and renewal date.

Pro tip: Do not rely on third-party pricing websites. Log into your Current account or visit the official website to confirm your plan type, billing cycle and exact renewal date. This is your strongest defence if a dispute arises later.

How to find your current plan and billing date

Your account dashboard shows your plan type, next billing date and payment method. You must know this information before you cancel because it tells you exactly when your access will stop and when you will no longer be charged. Log in to Current, navigate to your account settings or subscription details, and screenshot your billing information for your records. If you cannot find this information in your account, contact Current support immediately and ask them to send you a written confirmation of your plan and renewal date.

Your consumer rights and what they mean for you

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel subscription services like Current.

Your legal position under singapore consumer law

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel your subscription without penalty before or on the renewal date. Current must not charge you after you cancel, must honour your cancellation within a reasonable timeframe, and must confirm your cancellation in writing if you request it. If Current charges you after you have cancelled, or if the company makes cancellation deliberately difficult, you can lodge a complaint with the Consumers Association of Singapore (CASE), which enforces this Act.

You also have the right to a refund if you cancel within the cooling-off period. For digital services like music streaming, this period is typically 14 days from the date you subscribe, but only if Current has not already provided the service. Once you have accessed the streaming service, your right to a refund under the cooling-off rule is waived unless Current breaches its contract with you.

What happens if Current refuses to cancel

If Current ignores your cancellation request or continues to charge you after you cancel, you have the right to escalate. Write to Current in email or post with the date you requested cancellation and ask for written confirmation that your subscription has been cancelled. Keep a copy of this email or letter. If Current does not respond within 7 working days, contact CASE (the Consumers Association of Singapore) and file a complaint with evidence of your cancellation request. CASE can investigate and compel Current to refund any unauthorized charges.

How to cancel your Current subscription

Current handles cancellations through its website account dashboard, and the process is straightforward if you follow these steps carefully.

Step-by-step cancellation via your Current account

1. Visit the Current website and log in to your account using your email and password.
   • If you have forgotten your password, use the "Forgot password?" link to reset it before proceeding.
2. Navigate to your account settings or subscription management page.
   • Look for a section called "Subscription", "Billing", "Account Settings" or "Manage Subscription".
3. Find the cancellation or "Cancel Subscription" button.
   • Click on it. Current will likely ask you why you are cancelling; you can skip this or provide feedback if you wish.
4. Confirm your cancellation by clicking "Confirm" or "Yes, cancel my subscription".
   • Current will display a confirmation message on screen.
5. Take a screenshot of the confirmation page showing your cancellation was successful.
   • This is your proof of cancellation and protects you if Current denies receiving your request.
6. Check your email inbox for a cancellation confirmation message from Current within 24 hours.
   • If you do not receive an email confirmation within 24 hours, log back into your account and verify that your subscription status now shows "Cancelled" or "Inactive".

Important timing: cancel before your renewal date

You must cancel before your next billing date to avoid being charged for another cycle. Log into your account today and check your exact renewal date in the billing section. If your renewal date is within the next 7 days, cancel immediately. At Tocancel, we recommend cancelling at least 3 to 5 days before your renewal date to ensure Current processes your cancellation in time.

What happens after you cancel

After you cancel, your access to Current continues until the end of your current paid period, then your account becomes inactive.

Your access and account after cancellation

If you cancel on 15 January and your renewal date is 28 January, you will retain full access to Current until 27 January at 11:59 PM, then your access ends automatically on 28 January. You will not be charged after 28 January. Your account data, playlists and preferences remain stored on Current's servers, but you cannot access them unless you resubscribe within a reasonable period. Some services delete inactive accounts after 12 months; check Current's privacy policy to confirm.

Reactivating your account if you change your mind

If you cancel by mistake or change your mind before your access ends, you can log back into Current and reactivate your subscription immediately. You will be charged for another cycle starting on your next renewal date. If you have already been charged after cancellation (by mistake), follow the refund process described in the next section.

Refund rights and how to claim them

Your refund rights depend on when you cancel and whether you have already used the service.

When you are entitled to a refund

You are entitled to a full refund if you cancel within 14 days of subscribing to Current and have not yet accessed the service (or have accessed it minimally). This is called the cooling-off period under Singapore consumer law. If you cancel after 14 days, you are not entitled to a refund unless Current has breached its contract with you (for example, the service has been down for several days, or Current has increased your price without your consent). You are also entitled to a refund if Current charges you after you have cancelled, regardless of how long ago you cancelled.

How to request a refund from Current

1. Send an email to Current's support team (check the website for the correct support email address).
   • Include your account email, full name, the date you cancelled and the date you want refunded.
2. Explain why you believe you are entitled to a refund.
   • For example: "I cancelled within 14 days of subscribing and have not accessed the service" or "Current charged me after I cancelled on [date]".
3. Attach screenshots of your cancellation confirmation and your billing statement showing the charge.
   • These are your evidence and make Current's response mandatory under consumer law.
4. Request written confirmation of the refund, including the date the refund will be processed.
   • In Singapore, Current must process refunds within 14 days of your request.
5. Wait 14 days for the refund to appear in your bank account.
   • If the refund does not arrive after 14 days, contact your bank and ask them to trace the transaction. Then contact Current again with proof that the refund has not been received.

If Current denies your refund

If Current refuses your refund claim, write to them again in email, citing the Consumer Protection (Fair Trading) Act Section 13 (right to cancellation and refund). State that their refusal is a breach of your consumer rights. Keep a copy of this email. If Current still refuses within 7 working days, file a complaint with CASE (Consumers Association of Singapore) by visiting case.org.sg or calling 1800-6224 622. Include your cancellation email, screenshots, billing statements and Current's refusal email as evidence. CASE will investigate at no cost to you.

Common mistakes to avoid when cancelling

Cancellation is stressful, and it is easy to make a costly mistake if you are not careful. Here are the traps to watch out for.

Mistake 1: not confirming your cancellation in writing

If you cancel through the app or website, Current may say your cancellation was not received if you later dispute a charge. Always take a screenshot of the confirmation page and save any confirmation email from Current. If you do not receive an email within 24 hours, follow up with Current in writing (email or post) to confirm your cancellation and ask for written proof. At Tocancel, we recommend sending a follow-up email to Current's support team, saying "I cancelled my subscription on [date] via my account dashboard. Please confirm in writing that my subscription is now cancelled and I will not be charged after [your renewal date]."

Mistake 2: cancelling too late

If you cancel after your renewal date, you will be charged for another cycle. Check your renewal date today. If it is within 7 days, cancel immediately. Do not assume that cancelling a few hours before midnight on the renewal date will work; some companies process charges 24 hours early. Cancel as soon as you have made the decision.

Mistake 3: deleting your app instead of cancelling your subscription

Deleting the Current app from your phone does not cancel your subscription. Current will continue to charge you. You must log into your account on the Current website, find the subscription settings, and click the cancel button. Uninstalling the app is a separate action and does not affect your billing.

Mistake 4: ignoring cancellation confirmation emails

If Current sends you a cancellation confirmation email, read it carefully and check the date your access will end. Some services require you to click a link in the email to confirm cancellation; if you do not click the link, your cancellation may not be processed. Store this email in a folder for your records.

Timeline: when your cancellation takes effect

Clarity on timing protects you from unexpected charges.

Comparing Current to other music streaming services

If you are cancelling Current because you prefer another service, compare your options before you switch.

Checklist: your cancellation steps

Use this checklist to ensure you cancel correctly and protect yourself.

• Log into your Current account today and note your exact renewal date.
• Cancel at least 3 to 5 days before your renewal date to ensure processing.
• Take a screenshot of the cancellation confirmation page.
• Check your email for a cancellation confirmation from Current within 24 hours.
• Save the confirmation email in a folder titled "Current Cancellation".
• Log back into your Current account 48 hours later to verify your subscription status shows "Cancelled".
• Confirm you are not charged on your renewal date by checking your bank statement.
• If you are charged after cancellation, request a refund within 7 days of the unwanted charge.
• If Current refuses your refund, file a complaint with CASE (Consumers Association of Singapore).

Contact information and escalation

If you need to contact Current or escalate a cancellation dispute, use these channels.

Current pte ltd contact details

For subscription cancellations and general inquiries, contact Current through their website support page or email the support team (check the Current website for the most up-to-date email address). Current Pte Ltd's general correspondence address is available on their official website. Write to them in English and request written confirmation of receipt. Allow 7 working days for a response.

Escalation to CASE (Consumers association of singapore)

If Current fails to honour your cancellation, refuses to refund an unauthorized charge, or makes cancellation deliberately difficult, file a complaint with CASE:

• Website: case.org.sg
• Phone: 1800-6224 622 (toll-free)
• Email: Check CASE website for current email address
• Address: CASE Office, 101 Cecil Street, #07-02, Singapore 069534

CASE handles complaints under the Consumer Protection (Fair Trading) Act at no cost to you. Bring screenshots of your cancellation request, confirmation emails, billing statements and any correspondence with Current.

Summary: take control of your subscription today

Cancelling Current is straightforward if you know your rights and follow the steps in this guide. You have the right under Singapore's Consumer Protection (Fair Trading) Act to cancel your subscription without penalty, to receive written confirmation of your cancellation, and to claim a refund if you cancel within 14 days or if Current charges you after you have cancelled. Do not delay: log into your Current account today, check your renewal date, and cancel at least 3 to 5 days before you are next charged. Take a screenshot of the confirmation, save any confirmation email, and verify your cancellation 48 hours later. If Current refuses to cancel or refunds an unauthorized charge, Tocancel is here to help you understand your next steps. Tocancel has helped thousands of consumers cancel subscriptions with confidence, and we provide free guides and support on our website. Your money is yours to control. Act today, and stop paying for services you no longer use. Visit Tocancel.com for more guides on cancelling subscriptions and protecting your consumer rights across Singapore.