Cancel Playlist Supply: Step-by-Step Guide

How to cancel Playlist Supply and stop recurring charges in singapore

What Playlist Supply is and why cancellation matters

Playlist Supply is a subscription platform that gives music professionals, independent artists, and record label teams access to playlist contact databases and promotional outreach tools. You use it to find curator contacts, export targeted lists, and run campaigns across streaming platforms. The service operates on recurring monthly or annual billing, which means charges continue until you actively cancel.

If the service no longer fits your music promotion workflow, you have the right to exit without penalty under Singapore's Consumer Protection (Fair Trading) Act. At Tocancel, we help you understand your cancellation options and ensure you stop paying for services you no longer use.

Common reasons to cancel Playlist Supply

You might cancel for several legitimate reasons:

• Your music campaign ended and you no longer need ongoing playlist data access.
• The contact information feels outdated or doesn't deliver the results you expected.
• You've switched to a competitor tool that better matches your workflow.
• Recurring charges continued without clear reminder or confirmation.
• Budget constraints mean cutting tools that aren't actively generating revenue.

What you need to know before you cancel

Playlist Supply does not offer self-service cancellation through your account dashboard. You cannot simply log in and click a "Cancel" button. Instead, you must contact the company directly via email or their support contact form. This is a key point: without direct outreach, your subscription will renew automatically on your next billing date. Additionally, if you pay through PayPal, Apple, Google Play, or a credit card, you should cancel the recurring payment instruction on those platforms as well once Playlist Supply confirms your cancellation, to prevent duplicate charges.

Playlist Supply pricing and billing plans explained

Understanding your current plan tier ensures you're cancelling the right subscription and helps you track what you've been charged.

Current pricing table (SGD)

Annual plans cost significantly less per month but lock you in for 12 months. If you're on an annual plan and wish to cancel early, contact Tocancel's guides to understand your options, as early termination policies vary. The pricing table above reflects current rates in Singapore Dollars; confirm your exact plan tier in your account settings before you reach out to cancel.

Step-by-step instructions to cancel Playlist Supply

Since Playlist Supply requires manual cancellation, follow these precise steps to ensure your request is processed and documented.

How to cancel via email or support contact form

1. Log into your Playlist Supply account immediately.
   • Navigate to your account settings or profile page.
   • Record your registered email address and current plan tier (Basic, Viral, or Record Label).
   • Note your next billing date, which usually appears on your dashboard.
   • Take a screenshot of your account dashboard as proof of your subscription status.
2. Locate Playlist Supply's support contact method.
   • Check your account settings for a "Help" or "Support" link.
   • Look at the footer of the Playlist Supply website for an email address or contact form.
   • If you have an invoice email, reply to it with your cancellation request.
3. Compose a clear cancellation email to Playlist Supply.
   • Subject line: "Cancellation request for Playlist Supply account - [your email address]"
   • Include your full name, registered email, current plan tier, and next billing date.
   • State: "I request immediate cancellation of my Playlist Supply subscription, effective today. Please confirm cancellation in writing and provide the date cancellation takes effect."
   • Do not ask for a refund in this first email; focus on stopping future charges.
4. Send your cancellation request and save a copy for your records.
   • Use a Gmail, Yahoo, or Outlook account you actively monitor.
   • Send to the support email address and request a read receipt or delivery confirmation.
   • Keep the email sent time, recipient address, and subject line documented.
5. Wait for written confirmation from Playlist Supply.
   • Allow 3 to 5 business days for a response.
   • They should confirm the cancellation date and whether any refund applies.
   • If you don't hear back within 5 days, send a follow-up email referencing your original request.
6. Cancel any recurring payment instructions on third-party payment platforms.
   • Log into your PayPal account, Apple ID, Google Play, or credit card provider's website.
   • Search for "recurring payments," "subscriptions," or "scheduled charges."
   • Find the Playlist Supply charge and select "Cancel" or "Remove."
   • Take a screenshot of the cancellation confirmation.

Important cancellation timeline

Once you send your cancellation request, Playlist Supply should stop charging you on your next billing date, provided they respond in time. If your next billing date is within 3 days, contact them as soon as possible. Many subscription platforms charge immediately at midnight on the billing date, so timing is critical. Request that they confirm the exact date your access ends and charges stop. Document every communication and keep proof of your cancellation request for at least 90 days after the final charge.

Refunds and early termination explained

Refund eligibility depends on your plan type and how long you've been subscribed.

When you can request a refund

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to a refund if Playlist Supply fails to deliver the services described at the point of purchase. This means if the contact data is demonstrably outdated, the export tools don't function, or the Health Check feature is unavailable, you may have grounds to request a refund. However, simply changing your mind about using the service does not automatically entitle you to a refund once your billing period has begun.

If you cancel mid-cycle on an annual plan, Tocancel recommends requesting a pro-rata refund for unused months. Write a separate email after cancellation is confirmed, stating: "I request a pro-rata refund for [X] unused months of my annual Playlist Supply subscription. Please calculate and process this refund within 14 days." Include your cancellation confirmation email as attachment.

How long refunds take

Once Playlist Supply approves a refund, allow 7 to 14 business days for the funds to appear in your account. If you paid by credit card, the refund posts to your card statement. If you paid by PayPal, it returns to your PayPal wallet. Monitor your bank account or payment method closely. If a refund doesn't arrive within 14 days of approval, escalate to your bank or payment provider.

Your consumer rights and how to enforce them

You have strong legal protections when cancelling subscription services in Singapore.

Your legal position under singapore law

The Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading claims, and automatic renewal practices. Under this law, Playlist Supply must clearly disclose the renewal terms, charges, and how to cancel before you subscribe. If they failed to do so, or if cancellation is made unreasonably difficult, you have grounds to lodge a complaint.

The Consumer Association of Singapore (CASE) enforces these rights. If Playlist Supply refuses to cancel your account or ignores your cancellation request for more than 14 days, file a complaint with CASE. Tocancel can guide you through that process, but knowing your rights is the first step toward confident action.

What to do if Playlist Supply ignores your request

If Playlist Supply does not respond within 14 days or refuses to cancel, take these steps:

• Send a second email marked "FINAL NOTICE" referencing your original cancellation request and the date sent.
• State a deadline: "I require confirmation of cancellation by [date 5 days ahead]. If I do not receive confirmation, I will escalate this matter to the Consumer Association of Singapore."
• Once 5 days pass without response, file a complaint with CASE at case.org.sg or call 6100 0315.
• Provide CASE with copies of your cancellation emails, account screenshots, billing statements, and any responses (or lack thereof) from Playlist Supply.
• CASE will investigate and push Playlist Supply to respond. This is often enough to unlock cancellation and refunds.

Common mistakes when cancelling Playlist Supply

Many people let small errors delay or complicate their cancellation. Here's what to avoid so you exit smoothly.

Mistake 1: assuming cancellation is instant

You send an email and expect your account to vanish immediately. In reality, Playlist Supply needs 3 to 5 business days to process your request. During this window, they may still charge you. Set a calendar reminder to check your bank account on your next scheduled billing date. If a charge posts after you sent your cancellation request, document it and request a refund in a follow-up email.

Mistake 2: only cancelling on one platform

If you pay through PayPal, Apple ID, or Google Play, cancelling with Playlist Supply alone is not enough. You must also cancel the recurring payment instruction on the payment platform itself. Otherwise, they may retry the charge. Tocancel emphasizes this critical step: cancel in both places. Log into every payment method you used and remove Playlist Supply as a recurring charge.

Mistake 3: not keeping proof of cancellation

Save every email, screenshot, and confirmation you receive. If a dispute arises or charges continue, you'll need proof that you requested cancellation and on what date. Store these files in a folder labeled "Playlist Supply Cancellation" for at least 6 months. This protects you in conversations with your bank, payment provider, or CASE.

Mistake 4: paying new charges without objecting

If Playlist Supply charges you after you cancelled, report it immediately to your bank or card issuer. Request a chargeback or dispute within 60 days of the charge. Do not ignore unexpected charges, as inaction can complicate refund requests. Tocancel recommends disputing unauthorised charges within 24 hours of discovery.

What happens after you cancel Playlist Supply

Cancellation brings both relief and practical next steps. Here's what to expect.

Immediate access and account status

Once Playlist Supply confirms your cancellation, your account access usually stops at the end of your current billing period or immediately, depending on their policy. They will specify the exact date in their confirmation email. After that date, you cannot log in, export data, or use any features. Download any data you need before your cancellation takes effect.

Monitoring your account after cancellation

For the next 90 days, monitor your bank statements, PayPal account, or credit card bill for any surprise charges from Playlist Supply. Subscription platforms sometimes process charges in the background before fully deactivating recurring billing. If you see a charge after your cancellation date, contact Playlist Supply immediately with your cancellation confirmation and request a refund. If they refuse, escalate to your payment provider or file a dispute.

Keeping your cancellation records

Archive your cancellation confirmation email, account screenshots, and any refund approvals in a secure folder. Do not delete these files for at least 12 months. If a charge appears after you thought the account was closed, having proof of cancellation will speed up dispute resolution. Tocancel recommends storing these files in cloud storage (Google Drive, Dropbox) so they're accessible even if your email is compromised.

Checklist for cancelling Playlist Supply successfully

Use this checklist to ensure you don't miss any critical steps.

Additional cancellation steps

Why you should use tocancel to cancel Playlist Supply

Cancelling Playlist Supply involves multiple steps, timing constraints, and the need to manage payment platforms. Tocancel simplifies this process and has helped thousands of consumers cancel subscriptions they no longer use. Our guides walk you through every step, from composing your cancellation email to escalating disputes with payment providers.

When Playlist Supply doesn't respond or refuses to cancel, Tocancel connects you with consumer protection resources like the Consumer Association of Singapore. We also help you dispute unauthorised charges and recover refunds. Visit Tocancel to access cancellation templates, tracking tools, and live support for any subscription service.

Cancellation contact information for Playlist Supply

Use the following details to reach Playlist Supply and request cancellation.

Support email and web contact

Check your Playlist Supply account dashboard or the most recent invoice for the official support email address. In the account settings section, look for "Help," "Support," or "Contact Us." If no email is listed in your account, visit the Playlist Supply website footer and locate their contact form. Send your cancellation request using the subject line provided earlier in this guide: "Cancellation request for Playlist Supply account - [your email address]."

Allow 3 to 5 business days for a response. If you do not hear back, send a follow-up email referencing your original request date and time. Document every communication. If Playlist Supply fails to respond within 14 days, file a complaint with the Consumer Association of Singapore (CASE) at case.org.sg, phone 6100 0315, or visit their office at 170 Ghim Moh Road, Singapore 279621.

Escalation path if cancellation is denied

If Playlist Supply refuses to cancel or claims you owe additional fees, escalate immediately. Write to CASE with copies of your cancellation request, their refusal email, and billing statements. Include your name, contact number, and account number. CASE will mediate the dispute at no cost to you. This process typically resolves cancellation issues within 30 days. Tocancel is here to support you through every stage of escalation and dispute resolution.

Cancelling Playlist Supply is your right under Singapore's Consumer Protection (Fair Trading) Act. Follow the steps above, keep detailed records, and escalate to CASE if the company refuses. You have the power to stop charges and recover refunds. Visit Tocancel today to access free cancellation guides, email templates, and expert advice for Playlist Supply and thousands of other subscription services.