Cancel Adweek: The Right Way to Manage Your Subscription

How to cancel your Adweek subscription in singapore and take control of your billing

What Adweek is and why cancellation matters

Adweek is a digital media platform and magazine that serves the advertising, marketing and media industries with exclusive content, in-depth analysis and trend reporting. You access the service either through the web at Adweek.com or via mobile apps available on the Apple App Store and Google Play Store. Whether you subscribed to track campaign strategies, creative trends or media buying insights, your subscription gives you professional-grade industry intelligence that costs money every month or year.

Understanding your subscription and knowing how to cancel it is essential to protecting your finances. At Tocancel, we believe you have the right to stop paying for a service whenever it no longer serves your needs. This guide walks you through every cancellation method, your rights under Singapore law, and the steps you must take to ensure your charges stop immediately.

Who should consider cancelling Adweek

You might cancel Adweek for several legitimate reasons. Your budget may have shifted, you may have discovered free industry resources that meet your needs equally well, or you may have realised your employer or agency already provides access. Perhaps you subscribed during a promotional trial and found the content does not align with your work. You could also have upgraded to a different news service that better fits your role. Whatever your reason, cancelling is your right, and Tocancel ensures you understand exactly how to exercise it.

How you access Adweek determines your cancellation method

Your subscription method matters because it determines where you cancel. If you subscribed directly through Adweek.com via credit card or other payment method, you manage cancellation through your web account or by contacting Adweek support directly. If you subscribed through the Apple App Store or Google Play Store, the app store platform processes your cancellation, not Adweek itself. Identifying which method you used is your first step, so check your email for the original subscription confirmation.

Pricing and plan options for Adweek in singapore

Knowing what you pay helps you understand whether the cost justifies continuing your subscription and informs your decision to cancel.

*Web subscriptions charge in USD; your final SGD amount depends on current exchange rates and your payment method. Adweek does not publicly list fixed SGD pricing for web subscriptions on their Singapore-facing pages.

The app store pricing shown above reflects current rates in the Singapore Apple App Store and Google Play Store. Your renewal date depends on when you first subscribed; mark this date in your calendar so you can cancel before the next charge. Many consumers miss renewal dates and pay for extra months they do not use. Tocancel recommends setting a phone reminder 3 to 5 days before your renewal date to cancel on time.

Why you should cancel before your renewal date

Your renewal date is crucial because that is when Adweek or your app store charges your payment method automatically.

The cost of delay

If you wait until after your renewal date, you will be charged for the next billing period. For example, if your monthly subscription renews on 15 March and you cancel on 16 March, you have already been charged for a new month you did not authorise. You may then need to dispute the charge with your bank or request a refund from Adweek, which can take weeks. Cancelling before your renewal date prevents this entirely.

When you should act

The moment you decide to cancel, log into your account and find your renewal date. Then act within 5 business days to allow time for your cancellation request to process. Some payment systems take 24 to 48 hours to deactivate a subscription after you request it. Do not assume your cancellation is immediate; treat the date you cancel as the start of a process, not the end. This timing discipline protects your wallet and keeps you in control.

How to cancel your Adweek web subscription

If you subscribed directly through Adweek.com, you have three equally valid cancellation methods to choose from.

Method 1: cancel via your Adweek account settings

This is the fastest method if you have access to a computer or smartphone right now.

1. Visit Adweek.com and log in using your email address and password.
   • If you have forgotten your password, click "Forgot password?" on the login page and follow the reset steps.
2. Navigate to your account settings or subscription dashboard.
   • Look for a menu option labelled "Account", "Profile", "Settings" or "Subscriptions" (exact wording varies).
   • If you cannot find it, scroll to the footer of the page and look for a "Manage subscription" link.
3. Find the "Cancel subscription" or "Manage subscription" button.
   • Click it and confirm your cancellation request when prompted.
   • You may see a retention offer or a survey; you do not have to engage with either.
4. Look for a cancellation confirmation message or email.
   • Adweek should send you a confirmation email to your registered address within 24 hours.
   • Save this email as proof of your cancellation request.

This method gives you instant written proof and is the easiest to execute. Keep your confirmation email for at least 12 months in case you need to dispute a charge later.

Method 2: contact Adweek customer support by email

If you prefer to cancel via email or cannot access your account, written contact leaves a clear paper trail.

1. Send an email to Adweek's customer support address.
   • The current support email is typically [email protected] or found in your original subscription confirmation.
   • If that address does not work, visit Adweek.com and look for a "Contact us" page.
2. Write a clear, direct cancellation request.
   • Include your full name, email address associated with your account, and the date you want your subscription to end.
   • Example: "I request cancellation of my Adweek web subscription effective immediately. My email is [your-email] and my account is registered to [your name]."
3. Send the email and keep a copy for your records.
   • You now have a timestamped record of your cancellation request.
4. Expect a response within 2 to 5 business days.
   • Adweek should confirm your cancellation in writing and provide a confirmation number.
   • If you do not hear back within 5 days, send a follow-up email.

Email cancellation is slower than account settings but gives you documented evidence that will help if a dispute arises later. Tocancel always recommends keeping written records of cancellation requests.

Method 3: call Adweek customer support by phone

If you prefer speaking to a person directly, phone contact works well for subscribers who want immediate confirmation.

1. Find Adweek's customer support phone number.
   • Check your original subscription confirmation email, your account dashboard, or Adweek.com's "Contact us" page.
   • Note the timezone and business hours so you call during operating times.
2. Call and request subscription cancellation.
   • Have your account email, name and any subscription or confirmation number ready.
   • Say clearly: "I want to cancel my Adweek subscription effective immediately."
3. Request a cancellation confirmation number from the agent.
   • Write down the date, time, agent's name and confirmation number.
4. Ask the agent to email you a cancellation confirmation for your records.
   • This ensures you have written proof even though you contacted them by phone.

Phone cancellation often feels most secure because you speak to a real person, but always request written confirmation afterward. Never rely solely on a verbal promise that your subscription has been cancelled.

How to cancel your Adweek app store subscription

If you subscribed through the Apple App Store or Google Play Store, you cancel directly through the app store platform, not through Adweek.

Cancel via apple app store (iPhone, iPad, mac)

Your app store handles the cancellation, so Adweek cannot interfere with the process.

1. Open the Apple App Store on your iPhone, iPad or Mac.
   • On iPhone or iPad, tap the account icon (your profile picture) at the bottom right.
   • On Mac, click the account icon at the top of the window.
2. Tap or click "Subscriptions".
   • You will see a list of all your active subscriptions.
3. Select the Adweek Magazine subscription.
   • Tap or click the subscription to open its details page.
4. Tap or click "Cancel subscription" or "Edit".
   • On newer iOS versions, you will see "Cancel subscription" directly.
   • On older versions, you may need to tap "Edit" and then confirm cancellation.
5. Confirm your cancellation when prompted.
   • Apple may offer a discounted renewal; you do not have to accept it.
   • Tap "Confirm" to cancel.
6. You will see a confirmation message stating "Subscription cancelled".
   • Your access ends on your current renewal date; you retain access until then.
   • Apple sends a confirmation email to your Apple ID address.

Apple's system is reliable and instant. Your cancellation takes effect immediately, though your access continues until your current billing period ends.

Cancel via google play store (Android)

Google Play processes your cancellation in real time, and your confirmation appears instantly on your device.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon at the top right of the screen.
2. Tap "Manage subscriptions".
   • You will see all active subscriptions linked to your Google account.
3. Select the Adweek Magazine subscription.
   • Tap the subscription name to open its details.
4. Tap "Cancel subscription" or "Unsubscribe".
   • The exact wording depends on your Android version.
5. Follow any on-screen prompts to confirm cancellation.
   • Google may show you a retention offer; you can dismiss it.
6. You will receive a confirmation message and email.
   • Your access ends at your next renewal date.
   • Check your email for a confirmation email from Google Play.

Google Play's process is straightforward and transparent. Your cancellation is logged instantly, and you can verify it immediately by checking your Subscriptions list again (Adweek should no longer appear).

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel digital subscriptions and dispute charges.

Your legal position

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription service as long as you follow the cancellation process outlined in the terms and conditions. Adweek must not charge you for any period after your cancellation date. If they do, you can dispute the charge with your credit card company or bank (called a "chargeback" or "charge dispute"). You also have the right to request a refund for charges incurred without your authorisation. The Consumers Association of Singapore (CASE) enforces these rights and can mediate complaints if Adweek refuses to refund you.

What to do if Adweek charges you after cancellation

If you cancelled but Adweek or your app store charged you again, act within 45 days.

1. Gather evidence of your cancellation.
   • Collect your cancellation confirmation email, confirmation number, screenshots of your account showing the cancellation, and your bank statement showing the unauthorised charge.
2. Contact your bank or credit card company and request a chargeback or dispute.
   • Explain that you cancelled your subscription before the charge date and have proof.
   • Submit your cancellation evidence to the bank.
   • Your bank will investigate and may reverse the charge within 10 to 20 business days.
3. If the bank declines the dispute, contact Adweek directly with your evidence.
   • Send an email to [email protected] requesting a full refund and explaining that you cancelled before the charge date.
   • Give Adweek 14 days to respond.
4. If Adweek still refuses, escalate to the Consumers Association of Singapore (CASE).
   • CASE can mediate disputes between you and Adweek at no cost to you.
   • Visit www.case.org.sg or call 6100 0315.

Singapore's consumer protection system is designed to help you recover money taken unfairly. Tocancel encourages you to use these rights if Adweek refuses to refund an unauthorised charge after cancellation.

When you can expect a refund and what to do if you do not receive one

Adweek's refund policy depends on your subscription type and when you cancel.

Refund eligibility

If you cancel before your next renewal date, you are not entitled to a refund for your current billing period. Your access continues until that renewal date arrives, then it stops. This is standard practice across most subscription services. However, if you cancel after a renewal charge has been processed in error, or if you cancel a web subscription within 7 days of signing up, you may qualify for a partial or full refund under Singapore's cancellation-rights law. Contact Adweek support to request a refund if you believe you have grounds.

How long refunds take

If Adweek approves a refund, the credit typically appears in your bank account within 5 to 10 business days. Credit card refunds sometimes take longer (up to 30 days) because the card company must process the reversal. App store refunds (from Apple or Google) usually arrive faster, within 3 to 7 days. Track your refund by checking your bank statement and credit card transactions.

What to do if your refund does not arrive

If you requested a refund more than 30 days ago and have not seen it, follow up immediately.

1. Email Adweek support with your cancellation confirmation number and the date you requested the refund.
   • Ask for a status update and a specific date when the refund will appear.
2. If Adweek does not respond within 5 business days, contact your bank.
   • Ask your bank to trace the refund and confirm whether Adweek initiated it.
3. If the bank confirms no refund was initiated, file a dispute with Adweek again, this time copying CASE.
   • This signals to Adweek that you are taking formal action.
4. If Adweek still refuses, lodge a formal complaint with CASE.
   • CASE will investigate and push Adweek to refund you or explain why you are not eligible.

Tocancel has helped thousands of consumers recover refunds that companies initially refused. Persistence and documentation are your strongest tools.

Common mistakes to avoid when cancelling Adweek

Many subscribers cancel incorrectly and end up paying longer than they intended. Learning from these mistakes now prevents frustration later.

Mistake 1: cancelling in the wrong place

Cancelling through the wrong channel wastes time and may not work. If you subscribed through Apple App Store, cancelling through your Adweek account will not stop your charges because Apple controls the billing. Conversely, if you subscribed through Adweek.com, asking Apple or Google to cancel your subscription will not work because they do not manage that billing relationship. Always cancel where you subscribed. Check your original confirmation email to see which payment method was used.

Mistake 2: assuming cancellation is instant

You may cancel today, but your access might continue until your current renewal date. This is normal; Adweek allows you to finish your current billing period even though you have cancelled. However, this means your subscription is still "active" in the system until that date arrives. Do not panic when you log in tomorrow and still see Adweek available. Track your renewal date and verify after it passes that your access has been removed.

Mistake 3: not saving your cancellation confirmation

If you do not keep a record of your cancellation, you have no proof if a dispute arises later. Screenshot your confirmation page, save the confirmation email and write down the confirmation number. These take seconds to save but can protect you for months if Adweek charges you again. Store these records for at least 12 months.

Mistake 4: waiting until after your renewal date

The single biggest mistake is delaying cancellation until after your next charge has already been processed. By that point, you have paid for a month or year you may not use. Cancel at least 5 days before your renewal date, even if you have not fully made up your mind. You can always resubscribe later if you change your mind, but you cannot recover a charge that has already gone through. Mark your renewal date in your calendar immediately.

Mistake 5: relying only on verbal confirmation

If you cancel by phone, the agent may promise your subscription is cancelled, but without written confirmation, you have no proof. Always request a confirmation email after a phone cancellation. If the agent refuses or says it is unnecessary, take their name and ask to speak to a supervisor. Written confirmation protects you and is your right.

What happens after your cancellation is complete

Cancelling Adweek involves more than just clicking a button. Understand what to expect after you request cancellation so there are no surprises.

Immediate after cancellation

Your cancellation is usually logged within 24 hours. You may still see Adweek listed in your subscriptions for a day or two; this is normal system lag. Your access to Adweek content does not stop immediately unless you cancelled more than 7 days before your renewal date. If you cancelled within a few days of renewal, you retain access until that renewal date arrives, then it is removed automatically.

Around your renewal date

On the date your subscription was set to renew, Adweek or your app store will not charge you. Your access will be removed shortly after (sometimes within minutes, sometimes within 24 hours). Log into your account on your renewal date to confirm the access has been removed. If you still see Adweek available after your renewal date has passed, contact Adweek support immediately with your cancellation confirmation number.

Long after cancellation

Keep your cancellation confirmation for at least 12 months. If Adweek charges you again months later, your confirmation proves you cancelled. This is especially important if you move to a new bank account or credit card; charges from old subscription services sometimes follow you. Tocancel recommends storing your cancellation confirmation in a folder called "Cancelled subscriptions" in your email or device.

How to prevent accidental resubscription

Some subscribers cancel successfully, only to be charged again months later because they clicked a link that reactivated their subscription without realising it.

Be cautious with promotional emails from Adweek

After you cancel, Adweek may email you special re-subscription offers or discounts. These emails often contain a single-click reactivation link. Never click "Resubscribe now" unless you intentionally want to restart your subscription. If you do, you will immediately be charged and a new billing cycle will begin.

Verify your subscription status monthly

For the first 3 months after cancellation, log into your Adweek account or check your app store subscriptions once per month. Confirm that Adweek is still listed as "Cancelled" or "Not subscribed". This takes 30 seconds and gives you early warning if Adweek has somehow reactivated your subscription without your permission.

Monitor your bank and credit card statements

Set a phone reminder to check your bank statement on the date your subscription would have renewed (even though it should not charge you). Look for any Adweek charge. If you spot an unexpected charge, contact Adweek immediately. Early detection means faster resolution. Many consumers do not notice unwanted charges until 2 to 3 months have passed, which makes recovery harder.

Comparing your cancellation options

Each cancellation method has different strengths depending on your situation and preferences.

The fastest cancellations happen through your account settings or app stores (all instant). The safest cancellations involve email or CASE escalation because they leave written records. Choose based on what matters most to you: speed, proof, or personal reassurance.

Key steps before you hit cancel

Rushing cancellation sometimes leads to regret or missed steps. Take 2 minutes to prepare.

• Find your original subscription confirmation email to confirm which method you used (web, Apple, or Google).
• Log into your account and note your renewal date.
• Write down your cancellation confirmation number and date in a document or photo.
• Decide which cancellation method you will use (account settings, email, or phone).
• Set a phone reminder for 1 week after your cancellation to verify it worked.

These 5 steps take less than 5 minutes and protect you from nearly all common cancellation problems.

Contact Adweek if your cancellation is not processed

If you followed every step and your cancellation still does not work, contact Adweek directly using the channels below.

Email support: [email protected]

Web contact form: Visit Adweek.com and look for a "Contact us" or "Help" page in the footer. Fill out the form and select "Subscription" or "Billing" as your issue.

Mailing address: Adweek does not publish a specific mailing address for subscription cancellations in Singapore. Email is your most reliable written contact method. If you do not receive a response to email within 7 business days, escalate to the Consumers Association of Singapore.

Escalation: Consumers Association of Singapore (CASE), Telephone: 6100 0315, Website: www.case.org.sg

Final steps to protect yourself after cancellation

Cancellation is only the start. These final actions ensure you stay protected long term.

• Save your cancellation confirmation email and number in a folder named "Cancelled subscriptions" in your email provider.
• Take a screenshot of your account status showing "Cancelled" and store it on your device.
• Set a recurring phone reminder for the 1st of each month to check your bank statement for Adweek charges.
• If you subscribe to other digital magazines, note their renewal dates immediately to avoid the same mistake twice.
• Share what you learned with friends or family; many people do not know how to cancel subscriptions properly.

At Tocancel, we have helped thousands of consumers cancel unwanted subscriptions and recover money taken by mistake. Cancelling Adweek is straightforward if you follow the right method and keep clear records. Whether you cancel through your account, by email, by phone, or via your app store, act before your renewal date, document your cancellation, and verify it worked. Your money is yours to protect. Tocancel empowers you to do that with confidence. Take action today, and you will have complete control over your billing within 24 hours.