Cancel The Week: Step-by-Step Guide

How to cancel The Week magazine subscription in singapore

What is The Week magazine

The Week is a weekly news magazine published by Malayala Manorama Co. Pvt. Ltd. that delivers global news and current events as concise summaries paired with expert commentary. The publication focuses on helping busy professionals stay informed without wading through endless daily headlines.

Why readers choose The Week

You choose The Week if you value balanced perspectives on politics, culture, business and world affairs without the time commitment traditional news sources demand. The magazine curates intelligence for you across multiple formats - print, web and digital app - so you can read in the format that suits your lifestyle. Readers consistently praise its editorial depth and the way it contextualises global events for thoughtful audiences.

Available formats and platforms

You can access The Week through three main channels: print editions delivered to your home or office, web-based subscriptions accessed via browser, and digital app purchases through the Apple App Store or Google Play Store. Each platform manages subscriptions differently, which is why understanding your cancellation method matters before you need to act.

Understanding your right to cancel

Your legal position is clear and strong: Singapore's Consumer Protection (Fair Trading) Act gives you the right to cancel subscription services under specific conditions. You have the power to end this contract if you follow the correct process and meet the timeline requirements.

Your consumer rights in singapore

Under the Consumer Protection (Fair Trading) Act, you have the explicit right to cancel any subscription contract. Tocancel advocates for consumers to understand that no company can lock you into a subscription indefinitely. If The Week's terms do not clearly state your cancellation rights, you can escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Your cancellation request must be acknowledged, and you retain access to your paid period until it expires - no exceptions.

Auto-renewal and your right to cancel before the next charge

All Week subscription plans auto-renew unless you actively cancel them. This means you must take deliberate action to stop the next charge; silence does not protect you. Therefore, you should cancel before your renewal date to prevent an unwanted charge. Tocancel emphasises that cancelling early does not forfeit your current subscription - you keep full access until the paid period ends.

The Week subscription pricing in singapore

Pricing varies by subscription length and platform; below is The Week's current pricing structure on the Singapore App Store and web platform.

Subscription plans and costs

All subscription plans auto-renew unless you actively cancel them before the renewal date. This is why cancelling before your current period ends matters - it prevents your next charge entirely.

How to cancel The Week on different platforms

Your cancellation method depends entirely on where you purchased your subscription: the App Store, Google Play, or The Week's web platform. Each requires a different approach, so follow the steps that match your purchase method.

Cancel The Week on iPhone and iPad (App store)

If you subscribed through Apple's App Store, you manage cancellation in your iPhone or iPad settings, not within The Week app itself. Follow these steps precisely to avoid delays:

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
   • If you do not see your name, you are not signed in to your Apple ID; sign in first.
3. Select Subscriptions.
   • This shows all active and expired subscriptions linked to your Apple ID.
4. Locate and tap The Week.
   • You will see your renewal date and current plan details.
5. Tap Cancel Subscription or turn off Auto-Renew.
   • If you see "Manage" instead, tap it and then look for the cancel option.
6. Confirm the cancellation when prompted.
   • Apple will ask you to confirm; tap the final "Confirm Cancellation" button to complete the process.

Pro tip: Cancel at least 24 hours before your renewal date to ensure the charge does not process. Apple will not refund your current billing period, but you retain full access to The Week until that period expires.

Cancel The Week on android (Google play store)

If you subscribed through the Google Play Store on your Android device, you manage cancellation through the Play Store app or website. Here is how:

1. Open the Google Play Store app on your Android device.
   • Alternatively, visit play.google.com in your browser on any device.
2. Tap your profile icon in the top right corner.
   • On the web version, click the profile icon in the top right.
3. Select Payments and subscriptions, then Subscriptions.
   • This displays all your active subscriptions.
4. Tap The Week.
   • You will see your plan details and renewal date.
5. Tap Cancel subscription.
   • Google Play will ask why you are cancelling; this feedback is optional but helps the publisher improve.
6. Confirm your cancellation.
   • Tap the final confirmation button to complete the cancellation.

Pro tip: Like Apple, Google Play will not refund your current billing period once it has started, but you keep access to The Week until the paid period ends. Cancel before your renewal date to prevent the next charge.

Cancel The Week via web subscription

If you subscribed directly through The Week's website, you will manage cancellation through your online account. Follow these steps:

1. Visit The Week's official website or login page.
   • Look for a "Log In" or "Account" option in the top menu.
2. Enter your email and password to access your account.
   • If you have forgotten your password, use the "Forgot Password" link to reset it.
3. Navigate to Subscription Settings or Manage Subscriptions.
   • This section shows your current plan and renewal date.
4. Select Cancel Subscription or Edit Subscription.
   • Some platforms show a "Cancel" button directly; others ask you to edit first.
5. Confirm your cancellation.
   • Complete any final step or verification the website requests.

Pro tip: Keep a screenshot of your cancellation confirmation. If The Week attempts to charge you after cancellation, this proof supports your dispute with CASE or your payment provider. Tocancel recommends always retaining evidence of your cancellation action.

What happens after you cancel The Week

Once you cancel, you need to know exactly what to expect in the days and weeks that follow. This clarity prevents confusion and helps you monitor for any unauthorised charges.

Access and billing after cancellation

When you cancel your subscription, access stops at the end of your current paid period, not immediately. For example, if your 12-month plan renews on 15 March 2024 and you cancel on 1 March, you retain full access to The Week until 15 March. After that date, you will not be able to read new editions unless you resubscribe. No additional charge will occur because you cancelled before your renewal date.

Monitoring for duplicate charges

After cancellation, monitor your credit card or bank statement for the next 30 days to confirm The Week did not charge you again. If an unwanted charge appears after you cancelled, contact your bank or payment provider immediately to dispute it. You have strong legal grounds under the Consumer Protection (Fair Trading) Act because you took documented action to cancel. Tocancel advises keeping your cancellation confirmation email or screenshot as evidence for any dispute you lodge with your payment provider or CASE.

Resubscribing to The Week

If you decide to resubscribe to The Week after cancellation, you simply follow the original purchase process on your chosen platform. Your cancellation does not permanently block you from subscribing again - you can return whenever your reading habits or budget change.

Refund eligibility and timeline

Understanding what refunds you can claim is essential, because The Week's default policy differs from your consumer rights in specific situations.

Default cancellation refund policy

The Week, like most subscription services, does not refund the current billing period once it has begun. If your renewal date is 15 March and you cancel on 10 March, you have already "consumed" five days of your subscription. The company will not reverse that charge. This is standard practice across app stores and digital services.

When you can claim a refund

You have a legal right to request a refund in these specific situations:

• The Week charged you after you cancelled and provided documented proof of cancellation.
• The company failed to deliver access to your subscription despite active billing.
• You subscribed through an app store (Apple or Google) and request a refund within 14 days of purchase.
• The Week's service was so defective or misrepresented that it breached the Consumer Protection (Fair Trading) Act's requirement for fair and honest trading.

If any of these apply to you, escalate your claim to CASE (Consumers Association of Singapore) or the CCCS. Tocancel has helped thousands of consumers document these disputes and recover funds successfully by presenting clear evidence and citing the relevant consumer law.

Common cancellation mistakes to avoid

Cancelling a subscription sounds simple, but small errors can leave you vulnerable to unexpected charges or confusion. Learning from others' experiences protects you now.

Mistake 1: deleting the app instead of cancelling the subscription

Deleting The Week app from your phone does not cancel your subscription. The subscription exists independently of the app itself, linked to your Apple ID, Google Play account, or The Week's web platform. Deleting the app means you lose the ability to read The Week, but the charges continue. Always use the formal cancellation process described above - do not rely on app deletion.

Mistake 2: cancelling on the wrong platform

If you subscribed through the App Store, cancelling on Google Play will have no effect. Each platform manages subscriptions separately. Confirm where you purchased the subscription (check your email receipt or your payment method's statement) and cancel on that specific platform only. If you subscribed to both the print and digital versions separately, you must cancel each subscription independently.

Mistake 3: assuming silence means cancellation

Simply stopping using The Week does not cancel it. The subscription remains active and will renew automatically unless you take explicit action. You must visit the settings menu, select the cancellation option, and confirm. Anything less leaves you at risk of unwanted charges.

Mistake 4: cancelling without checking your renewal date

If you cancel after your renewal date has passed, you have already been charged for the next period. You then have to request a refund separately, which is more complicated than cancelling before renewal. Always check your renewal date (visible in your subscription settings) and cancel at least one week before it arrives.

Mistake 5: not keeping proof of cancellation

If The Week charges you after you cancelled, you need evidence that you took action to stop it. Screenshot your cancellation confirmation, save any confirmation emails, and note the date you cancelled. Tocancel emphasises that this documentation is your strongest leverage if you dispute the charge with your bank or escalate to CASE.

Cancellation timeline and key dates

Timing your cancellation correctly ensures you avoid unwanted charges while maximizing the value of your paid period.

When to cancel before renewal

You should cancel your subscription at least 7 to 14 days before your renewal date. Here is why: app stores and payment processors sometimes take 1 to 2 business days to process cancellation requests. By cancelling early, you guarantee the system has time to register your request and stop the charge. If you wait until 24 hours before renewal, you risk the charge processing while your cancellation is still pending.

What to do if you miss the cancellation window

If The Week charged you after you intended to cancel but missed the deadline, act immediately. Contact your bank or payment provider to dispute the charge within 30 days of the transaction. Explain that you did not authorise the renewal and provide your cancellation documentation if you have it. Simultaneously, contact CASE to log a formal complaint; they will investigate The Week's billing practices. Tocancel has seen consumers recover unwanted charges this way even without prior cancellation proof, especially when the renewal happened without clear reminder or consent.

Comparing your options: keep vs. cancel

Before you take action, clarify whether cancellation truly serves your needs or whether a subscription pause might better suit your situation.

Keep your subscription if

• You read The Week regularly (at least twice per month) and value its curated content.
• Your budget comfortably accommodates S$2.87 per week (the lowest per-week cost on the 12-month plan).
• You use multiple platforms (print, web, app) and appreciate the flexibility.
• You prefer balanced, contextualised news over real-time headline coverage.

Cancel your subscription if

• You have not opened The Week app or read an edition in the last 30 days.
• Your budget has tightened and this subscription no longer aligns with your priorities.
• You have switched to a different news source that better serves your needs.
• The content no longer interests you or feels misaligned with your perspective.

Your action checklist for cancelling The Week

Use this checklist to ensure you complete cancellation accurately and leave no loose ends. Tocancel recommends working through this step by step before you begin.

Contact information and escalation

If you cancel The Week and encounter problems, you have clear channels to resolve them. This section tells you exactly where to turn if the company does not respond or honour your cancellation.

The week's support and complaint address

For subscription, complaints and grievance redressal related to The Week (published by Malayala Manorama Co. Pvt. Ltd.), contact:

Malayala Manorama Co. Pvt. Ltd.
The Week Magazine Division
Kottayam, Kerala, India
Website: theweekmagazine.com

You can also attempt to contact the Singapore subscription manager or agent through The Week's official website. Include your subscription reference number, renewal date and a clear description of your cancellation request in any correspondence.

Escalating to consumer protection authorities

If The Week does not acknowledge your cancellation or charges you after you cancelled, escalate to the Consumers Association of Singapore (CASE). CASE is the official non-profit body that investigates consumer complaints and advocates for your rights under the Consumer Protection (Fair Trading) Act. You can lodge a complaint at:

Consumers Association of Singapore (CASE)
Email: [email protected]
Phone: 6100 0315
Website: case.org.sg

Provide CASE with your cancellation proof, payment statements showing unauthorised charges, and copies of any correspondence with The Week. The Competition and Consumer Commission of Singapore (CCCS) also handles systemic issues with subscription billing, so mention your complaint to both organisations if the problem persists.

Disputing unauthorised charges with your payment provider

If The Week charges you after cancellation, contact your bank or credit card company to dispute the transaction. You have the right to file a chargeback within 60 to 120 days (depending on your card issuer). Your cancellation proof strengthens your case significantly. Tocancel advises that payment providers usually side with consumers when documented cancellation exists and unauthorised charges follow.

Your path to cancellation starts now

Cancelling The Week is straightforward when you follow the correct steps for your platform and understand your consumer rights. You are not locked into this subscription - the Consumer Protection (Fair Trading) Act explicitly protects your right to cancel, and you retain full access to your paid period even after you request cancellation.

Start by identifying where you subscribed (App Store, Google Play, or web), check your renewal date, and cancel at least one week before that date arrives. Keep your cancellation confirmation. Monitor your payment method for 30 days to confirm no unwanted charge occurs. If problems arise, Tocancel recommends escalating to CASE - they have the authority and expertise to investigate and resolve subscription disputes in your favour.

Thousands of Singapore consumers have cancelled magazine and news subscriptions successfully by following this process. Tocancel has helped thousands of consumers navigate cancellation, dispute unwanted charges and recover refunds by taking clear, documented action. You can do the same. Your decision to cancel is valid, your right to cancel is legally protected, and your path to completion is clear. Take action today.