Cancel The Inquirer: Step-by-Step Guide

How to cancel The Inquirer subscription in singapore and take back control

Why you might want to cancel The Inquirer

The Inquirer delivers news, analysis, and premium investigative reporting directly to your device through its web platform and mobile apps. You choose between a Basic plan for core news access or an All Access plan for exclusive content and archives. But subscriptions change-your reading habits shift, your budget tightens, or you discover the content no longer serves you. When that happens, you have the right to walk away cleanly, and Tocancel is here to guide you through every step.

What The Inquirer subscription includes

The Inquirer operates two subscription tiers. The Basic plan gives you access to standard news articles and reporting. The All Access plan unlocks premium investigative pieces, archived content, and exclusive analysis. You can purchase through two channels: directly via the Inquirer Shop website or through your device's app store (Apple App Store or Google Play). This matters because each purchase channel has different cancellation methods and refund rules. Knowing where you subscribed is your first step toward smooth cancellation.

Your right to cancel without barrier

Consumer protection laws in Singapore exist to protect you. Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a service you no longer want, provided you follow the terms agreed at purchase. The Consumers Association of Singapore (CASE) enforces these rights and acts as your escalation point if The Inquirer refuses a legitimate cancellation. You do not need a reason to cancel-your decision alone is valid. Tocancel believes every subscriber deserves a cancellation process that respects their autonomy and time.

The Inquirer pricing in singapore: what you're paying

Before you cancel, understand exactly what you're being charged and on what schedule.

Subscription plans and current costs

Important pricing details you should know

These prices apply to Singapore App Store listings as of 2026. If you subscribed via the Inquirer Shop website (shop.inquirer.com.ph), your costs may vary. For app-based subscriptions, Apple or Google processes all billing-your payment method is stored with them, not The Inquirer directly. This is advantageous when you cancel because Apple and Google maintain strict refund windows and transparent cancellation processes. Understanding your purchase channel removes confusion when you take action.

How to cancel The Inquirer: three methods for every subscriber

Your cancellation route depends entirely on where you bought your subscription. Tocancel breaks down each method so you reach the right cancellation page on your first attempt.

Method one: cancel through the Inquirer shop website

If you subscribed directly on shop.inquirer.com.ph, you manage cancellation through your account dashboard.

1. Visit shop.inquirer.com.ph and log in with your subscription email and password
   • If you cannot remember your password, click "Forgot password?" and follow the reset email sent to your inbox
   • Check your spam folder if you do not receive the reset email within 5 minutes
2. Navigate to "My Account" or "Subscriptions" in the main menu or your account settings
3. Locate your active subscription and select "Manage subscription"
4. Click "Cancel subscription" or "End subscription"
5. The system may ask why you are cancelling-this is optional feedback; you can skip it or provide brief reasons
6. Confirm the cancellation when prompted; you should receive an email confirmation immediately
7. Save this confirmation email for your records in case you need proof of cancellation later

Your access continues until the end of your current billing period. If you paid for a full month and cancel mid-cycle, The Inquirer does not prorate refunds-you retain access through the date you paid for. Check your confirmation email for the exact access end date.

Method two: cancel an app-based subscription through apple app store

If you subscribed through the Apple App Store on your iPhone, iPad, or Mac, you cancel through your Apple ID and payment settings.

1. On your iPhone or iPad, open Settings and tap your name at the top
2. Select "Subscriptions"
3. Find "The Inquirer" in the list of active subscriptions
4. Tap "The Inquirer" to open the subscription details
5. Select "Cancel subscription" at the bottom of the screen
6. Choose your reason for cancellation from the menu provided (optional) and confirm
7. You will see a confirmation message; take a screenshot for your records

If you use a Mac, navigate to System Settings, select your Apple ID, go to "Subscriptions," find The Inquirer, and click "Edit" then "Cancel Subscription." You receive immediate confirmation from Apple. Your access continues until your renewal date-Apple does not issue refunds for partial months, but your cancellation is instant and permanent.

Method three: cancel an app-based subscription through google play

If you subscribed via Google Play on an Android device, Google handles your cancellation.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon in the top right corner and select "Payments and subscriptions"
3. Tap "Subscriptions"
4. Select "The Inquirer"
5. Tap "Cancel subscription"
6. Choose a reason from the menu (optional) and confirm your cancellation
7. Google displays a confirmation screen; screenshot this for your records

Your subscription ends at the next billing date. Google does not refund partial months, but your cancellation takes effect immediately-you keep access through the date you paid for. If you experience any issues, contact Google Play Support directly through the app, and they escalate to The Inquirer if necessary.

Your consumer rights and refund options in singapore

Understanding your legal position protects you before and after you cancel.

What consumer law says about cancellation

Under Singapore's Consumer Protection (Fair Trading) Act, traders (including digital subscription services) must allow you to cancel contracts clearly and without hidden barriers. The law defines "reasonable notice" as sufficient opportunity to exit before charges recur. The Consumers Association of Singapore (CASE) monitors compliance and handles complaints. This means if The Inquirer charges you after you submitted a valid cancellation, you have legal grounds to demand a refund. Tocancel advises you to keep cancellation confirmations because they prove you acted in time.

Refund eligibility and timelines

Refunds depend on when you cancel relative to your next billing date. If you cancel 7 days or more before renewal, you avoid the next charge entirely-no refund needed because no charge occurs. If you cancel within 7 days of the next billing date, most subscriptions charge before the cancellation processes. In this case, contact The Inquirer customer service immediately and request a refund for the unintended charge. Email support normally responds within 2 business days. For app-based subscriptions, Apple and Google offer a 48-hour window to request a refund on your most recent charge if you cancelled within that window-act quickly if you fall into this category. Document every communication for CASE escalation if needed.

Escalation: what to do if The Inquirer refuses

If The Inquirer denies your cancellation or withholds a legitimate refund, file a complaint with the Consumers Association of Singapore. CASE investigates trader breaches of the Consumer Protection (Fair Trading) Act at no cost to you. Provide CASE with your cancellation confirmation, payment records, and any email exchanges with The Inquirer. CASE mediates disputes and, if necessary, escalates to regulatory authorities. This is your safety net, and using it is free.

Common mistakes to avoid when you cancel The Inquirer

Cancelling should feel straightforward, yet small oversights can leave you charged repeatedly. Here are the traps Tocancel users have learned the hard way.

Mistake one: deleting the app instead of cancelling the subscription

Uninstalling The Inquirer app does not cancel your subscription. Billing continues in the background because the app store still has your active subscription on record. Many users believe deletion equals cancellation-it does not. Always use the official cancellation method (app store settings or Shop website) even if you remove the app immediately afterward. Verify cancellation through a confirmation email before you delete anything.

Mistake two: assuming a cancelled card prevents renewal

If you cancel your credit card or debit card, The Inquirer's billing system may retry the payment with updated card information on file, or it may suspend your account. Do not rely on card cancellation to stop subscription charges. Actively cancel the subscription itself using one of the three methods above. This gives you certainty and control.

Mistake three: not saving your cancellation confirmation

Email confirmations vanish into crowded inboxes. Take screenshots of every cancellation screen, save confirmation emails to a dedicated folder, and note the date and time you cancelled. If The Inquirer disputes your cancellation or charges you again, this proof cuts through refund delays. Tocancel recommends treating cancellation proof the same way you treat receipts for high-value purchases.

Mistake four: cancelling during a promotional trial period without reading the fine print

Some promotions include free trial periods. If you cancel during a trial, you may forfeit any discount applied to future payments. Read the promotion terms before cancelling. If a discount applies and you wish to keep it, cancel after the promotional term ends and the standard rate takes effect.

What happens after you cancel The Inquirer

Cancellation is not the end of the conversation-understanding your post-cancellation status prevents surprise charges.

Access timeline after cancellation

You retain full access to The Inquirer until the end of your current billing cycle. If you paid for a monthly subscription and cancel on day 15 of your 30-day cycle, you have access through day 30. This applies across all three cancellation methods. Your login credentials remain active during this window; log out manually if you wish to disconnect immediately, but logging out is not required. On your access end date, The Inquirer removes your login permissions and you can no longer view paid content.

What to expect after your access ends

Once your subscription lapses, you can still read The Inquirer's free articles (usually the most recent or less-detailed pieces). Premium and archived content becomes unavailable. The Inquirer may send you "win-back" emails offering discounts to resubscribe-these are marketing messages and require no action. You can unsubscribe from marketing emails by clicking the unsubscribe link at the bottom of any message. If charges appear on your account after your access end date, escalate immediately to CASE and The Inquirer, citing your cancellation confirmation.

Your account deletion options

Cancelling a subscription does not delete your account. Your profile, reading history, and saved articles remain stored. If you want to delete your account entirely (not just cancel the subscription), contact The Inquirer customer service directly and request "full account deletion." This removes all personal data except what they are legally required to retain. Expect a response within 5-7 business days. Tocancel notes that account deletion is separate from cancellation, so be explicit if this is your goal.

Comparison: The Inquirer vs. similar news subscription services

Before you finalise cancellation, consider whether a competing service better suits your needs.

How to switch services without losing access

Cancel The Inquirer on or after your final desired reading date, not before. Sign up for a new service first, experience it during a free trial (if available), and then cancel The Inquirer once you confirm the new service meets your needs. This ensures no reading gap. Use Tocancel to track which subscriptions you are active on and when each renews, so you avoid paying for overlapping services unnecessarily.

Your cancellation checklist for The Inquirer

Tick off these steps to ensure a clean, irreversible cancellation.

1. Identify where you subscribed: app store or Inquirer Shop website
2. Note your subscription plan: Basic or All Access, and monthly or annual
3. Calculate your next renewal date by reviewing your last invoice or payment confirmation
4. Decide: cancel now or wait until closer to renewal date to maximise remaining access
5. Follow the correct cancellation method for your purchase channel (shop website, Apple, or Google Play)
6. Take a screenshot of the cancellation confirmation screen
7. Save the cancellation confirmation email to a dedicated folder
8. Mark your calendar with your access end date
9. Verify no new charges appear on your account within 14 days of cancellation
10. If any charges occur, contact The Inquirer and CASE immediately with your cancellation proof

Contact and cancellation information for The Inquirer

These addresses and methods are your official channels for cancellation support and complaints.

Customer service contact details

For questions about cancellation or to request account deletion, contact The Inquirer directly:

• Email: [email protected] or [email protected]
• Phone: Check the Inquirer Shop website footer for the current support number
• Mailing address: The Inquirer, Manila Philippines (listed on their website Terms and Conditions page)

Expect responses within 2-3 business days. If support does not respond within 5 business days, escalate to CASE.

Escalation: file a complaint with CASE if needed

If The Inquirer refuses your cancellation, denies a refund you believe is valid, or ignores your requests, contact the Consumers Association of Singapore:

• Website: www.case.org.sg
• Email: [email protected]
• Phone: 6100 0315 (Monday to Friday, 9am to 5pm Singapore time)

Provide CASE with your cancellation confirmation, payment history, and all email exchanges with The Inquirer. CASE investigates free of charge and mediates on your behalf under the Consumer Protection (Fair Trading) Act.

Final thoughts: take control of your subscriptions today

Cancelling The Inquirer is simpler than most subscribers assume. You have three straightforward methods, clear legal protections under Singapore consumer law, and a free escalation path if The Inquirer blocks you. The process takes under 5 minutes, and you retain access through the end of your paid period. Tocancel has helped thousands of consumers cancel unwanted subscriptions with confidence and clarity. Use this guide, follow the steps that match your purchase channel, save your confirmation, and move forward without worry. Your money, your time, and your choice-exercise all three now.