Cancel B612: The Right Way to Stop Charges

How to cancel B612 and stop recurring charges in singapore

What B612 is and why you might want to cancel

B612 is a mobile app that lets you capture and edit selfies using a library of filters, beauty tools, AR stickers and video features. The app is developed by SNOW, a company specialising in creative mobile services, and distributed through the iOS App Store, Google Play and SNOW's own direct billing channels.

You might want to cancel B612 if you have stopped using the app, prefer other photo editors, or want to stop paying for premium features like VIP access or advanced filters. Whatever your reason, Tocancel is here to walk you through the cancellation process step by step and help you understand your consumer rights in Singapore.

Main features of B612

The app offers a broad selection of customisable filters, beauty adjustment tools and AR stickers designed for quick selfie capture and playful edits. SNOW regularly updates B612 with new effects, interface changes and seasonal collections, so the feature set evolves frequently. Premium tiers unlock additional filters, ad-free browsing and exclusive content.

Why cancellation matters

Uninstalling B612 from your phone does not automatically cancel your subscription or stop recurring charges. You must actively cancel through the correct platform-whether that is the App Store, Google Play or SNOW's billing interface-or you will continue to be billed. This is a common trap that catches thousands of users every month, and Tocancel exists to help you avoid it.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services, including app subscriptions.

What the law says about cancellation

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription at any time. The law does not require the service provider to offer a statutory cooling-off period for digital content, but many providers, including SNOW, may offer a voluntary refund window-typically 7 days for direct purchases.

If B612 or SNOW misleads you about billing, charges you without clear consent or makes cancellation deliberately difficult, you can lodge a complaint with the Consumers Association of Singapore (CASE) or file a claim with the Small Claims Tribunal. Your legal position is straightforward: you own the right to terminate any recurring payment, and the company must honour that request within one billing cycle. Keep screenshots of all billing statements and cancellation confirmation emails as evidence.

Your right to stop recurring charges

You have an absolute right to cancel a recurring subscription before the next billing cycle begins. Once you cancel, no further charges should occur. If you are charged after cancellation, you can dispute the charge with your bank or payment provider and request a refund as an unauthorised transaction. This protection is your safety net if the company fails to process your cancellation properly.

How to cancel B612 on iOS

If you subscribed to B612 through the Apple App Store on your iPhone or iPad, follow these steps to cancel your subscription before the next renewal date.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Scroll down and tap your Apple ID name at the top of the screen.
   • If you have not signed in to iCloud, tap "Sign in to your [device]" first.
3. Tap Subscriptions to view all active subscriptions linked to your Apple ID.
   • This shows every app subscription you pay for, regardless of which device you use.
4. Find B612 in the list and tap it.
   • If you have multiple subscriptions, scroll to find B612 specifically.
5. Tap Cancel Subscription at the bottom of the B612 subscription page.
   • The button may say "Edit" first; tap that, then select "Cancel Subscription".
6. Confirm your cancellation when prompted by Apple.
   • You will receive an on-screen confirmation message. Apple will also send you a confirmation email to your registered Apple ID email address.

Once you complete these steps, your B612 subscription is cancelled effective immediately, and you will not be charged again. Tocancel recommends taking a screenshot of the cancellation confirmation screen for your records.

What happens after you cancel on iOS

After you cancel, you retain access to B612 premium features until the end of your current billing period. Once that period expires, you will be downgraded to the free version of the app. No refund is issued for the remaining days in your current billing cycle, unless you fall within the voluntary 7-day refund window and request one directly from SNOW.

How to cancel B612 on android

If you subscribed to B612 through Google Play, follow these steps to cancel your subscription before your next renewal date.

Step-by-step cancellation on android

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner of the screen.
2. Tap Manage subscriptions from the dropdown menu.
   • This shows all active subscriptions associated with your Google account.
3. Find B612 in the list and tap it.
   • Scroll if needed to locate B612 among your subscriptions.
4. Tap Cancel subscription at the bottom of the screen.
   • Read any cancellation messages from SNOW if they appear.
5. Follow the on-screen prompts to confirm your cancellation.
   • Google will ask you to confirm your choice. Tap "Cancel subscription" again to finalise.
6. Wait for the confirmation message on screen and via email.
   • Google sends a confirmation email to your registered Google account email address within minutes.

Your B612 subscription is now cancelled on Android. You will retain premium access until the end of your current billing period, after which you will be downgraded to the free version. Tocancel advises keeping the confirmation email for your records in case of billing disputes.

What happens after you cancel on android

After cancellation, you keep premium features until your current billing cycle ends. Once that period expires, your account reverts to the free version of B612. Google Play does not automatically refund unused portions of your subscription, but SNOW may offer a voluntary refund within 7 days of purchase if you contact them directly.

How to cancel B612 through SNOW's direct billing

If you subscribed to B612 directly through SNOW's billing interface rather than through the App Store or Google Play, you must cancel through SNOW's own account system.

Step-by-step cancellation through SNOW

1. Visit the SNOW official website or open the B612 app.
   • Look for an account or settings section within the app.
2. Log in to your SNOW account using your registered email and password.
   • If you have forgotten your password, use the "Forgot password?" link to reset it.
3. Navigate to the Subscriptions or Billing section in your account dashboard.
   • This is usually found under Account Settings or My Subscriptions.
4. Find B612 in your active subscriptions list and select it.
   • You may see multiple subscriptions if you use other SNOW apps.
5. Click Cancel Subscription and confirm your choice.
   • SNOW may ask you why you are cancelling or offer a discount to keep you as a customer.
6. Receive and save your cancellation confirmation email.
   • SNOW sends a confirmation within minutes. Store this email as proof of cancellation.

Once you cancel through SNOW directly, no further charges will be applied after your current billing cycle ends. Tocancel recommends contacting SNOW's customer support team directly if you do not receive a confirmation email within 24 hours, as this may indicate a processing error.

Pricing and subscription tiers for B612

Understanding what you are paying for helps you decide whether to cancel or switch to a lower-cost tier.

Most users find the Free version sufficient for basic selfie editing. If you use B612 only occasionally, cancelling Premium or VIP and reverting to Free saves you money without losing the app entirely.

How to request a refund after cancelling B612

Singapore's Consumer Protection (Fair Trading) Act does not guarantee a refund for digital content unless you fall within a voluntary refund window or the service was not delivered as promised.

When you may qualify for a refund

You qualify for a refund in these circumstances: you cancelled within 7 days of your first purchase (SNOW's voluntary cooling-off period); you were charged after you requested cancellation; you were charged without your clear consent; or B612 failed to deliver the features promised (for example, filters did not work as advertised).

How to request a refund from SNOW

1. Gather evidence of your subscription and cancellation.
   • Collect billing statements, cancellation confirmation emails and screenshots of charges.
2. Contact SNOW customer support directly with your refund request.
   • Email support or use the in-app help feature. Be polite and clear about why you deserve a refund.
3. Explain your reason for the refund request within the first 7 days if possible.
   • Reference the cooling-off period or specific billing errors you experienced.
4. Wait for SNOW's response, typically within 5 to 7 business days.
   • SNOW may approve, deny or offer a partial refund depending on your situation.
5. If SNOW refuses, escalate your complaint to the Consumers Association of Singapore (CASE).
   • CASE mediates disputes for free and can push back on unfair refusal decisions.

Your legal position is strong if you acted within the 7-day window or if SNOW charged you after you cancelled. Tocancel encourages you to escalate to CASE if the company ignores your refund request, as they have authority to investigate and order compensation.

Common mistakes to avoid when cancelling B612

Cancelling an app subscription can feel confusing, and a single wrong step can delay your cancellation and waste money. Here are the pitfalls Tocancel sees most often.

Mistake 1: deleting the app instead of cancelling the subscription

Uninstalling B612 from your phone does not cancel your subscription. The payment method on file continues to be charged every month or every year, depending on your plan. You must cancel the subscription through the App Store, Google Play or SNOW's website explicitly. Many users realise this mistake months later when reviewing their bank statements.

Mistake 2: cancelling on the wrong platform

If you subscribed through the App Store, cancelling on Google Play will not work, and vice versa. Similarly, if you signed up directly with SNOW, cancelling through Apple or Google has no effect. Always cancel through the exact platform where you purchased the subscription. Check your earliest billing email to confirm which platform charged you.

Mistake 3: not taking a screenshot of the cancellation confirmation

Screenshots are your proof that you cancelled on a specific date and time. If SNOW charges you after cancellation and claims they never received your cancellation request, your screenshot is evidence that contradicts them. Tocancel recommends taking screenshots before and after you cancel to protect yourself.

Mistake 4: cancelling too close to your renewal date

If your renewal date is today and you cancel today, the charge may already be in process and cannot be stopped. Cancel at least 24 hours before your renewal date to ensure the cancellation takes effect. Check the renewal date on your subscription screen before you click cancel.

Mistake 5: forgetting to cancel after a free trial

Many users download B612, enjoy a free trial, and forget to cancel before the trial ends. The app then charges them automatically for a full subscription. Set a phone reminder 2 days before your free trial ends if you do not want to subscribe. This simple step prevents unwanted charges.

What to do after you cancel B612

Cancelling is only the first step. Taking action after cancellation protects you from being charged again and ensures a clean break from the service.

Monitor your bank and credit card statements

Check your statement weekly for the next 2 billing cycles after you cancel. If you see a charge from SNOW or B612 after your cancellation date, contact your bank immediately and dispute it as an unauthorised transaction. Your bank can reverse the charge and investigate SNOW's billing practices. Keep your cancellation confirmation email at hand when you call your bank.

Request written confirmation if needed

If SNOW's confirmation email is brief or unclear, email their support team directly and ask for written confirmation that your subscription has been permanently cancelled and no future charges will apply. This creates a paper trail that is useful if a dispute arises later.

Delete your saved payment method

If you stored a credit card, debit card or digital wallet with SNOW during your subscription, consider removing it from your account after cancellation. This prevents accidental recharges if a bug or glitch causes an unexpected charge attempt.

Leave feedback or a review

If your cancellation experience was difficult or if SNOW charged you unfairly, consider leaving a review on the App Store or Google Play. Your feedback helps other consumers make informed decisions and puts pressure on SNOW to improve their cancellation process. Tocancel believes transparency about cancellation practices benefits everyone.

How to escalate a complaint if SNOW refuses to cancel

Some companies make cancellation deliberately difficult or ignore cancellation requests. Singapore's consumer authorities have tools to force them to comply.

Step 1: send a formal complaint email to SNOW

Document your cancellation attempt and send a formal email to SNOW's customer support address. State clearly that you want to cancel your B612 subscription effective immediately, and set a deadline of 5 business days for them to confirm cancellation in writing. Use the phrase "authorised to act on your behalf" if you are dealing with a payment issue, as this signals you are serious about escalation.

Step 2: contact the consumers association of singapore (CASE)

If SNOW does not respond or refuses your cancellation request within 5 days, file a complaint with CASE using their online form or by phone at 6100-0315. CASE is Singapore's official consumer complaints body and has authority to investigate and mediate disputes with companies over unfair billing. Your complaint is free to file.

Step 3: request a chargeback through your bank

If SNOW continues to charge you after cancellation, contact your bank and initiate a chargeback (dispute) for unauthorised transactions. Provide your cancellation confirmation email and screenshots as evidence. Your bank can reverse charges and prevent future ones while CASE investigates SNOW's conduct.

Step 4: file a claim at the small claims tribunal

If the amount in dispute exceeds SGD 10,000, or if you want a faster resolution than CASE offers, file a claim at the Small Claims Tribunal. The Tribunal handles consumer disputes without requiring a lawyer and typically resolves cases within 60 days. Tocancel recommends using this option only after CASE mediation fails, as it requires more effort and documentation.

Comparison: B612 versus alternative photo editing apps

If you are cancelling B612 because you prefer a different photo editor, this table compares popular alternatives available in Singapore.

If cost is your main concern, Snapseed is free and offers professional-grade editing. If you want a low-cost alternative to B612's premium tier, VSCO or Adobe Lightroom offer better value for serious photo editors. Tocancel suggests trying one of these free versions before committing to a paid subscription to avoid future cancellation headaches.

Checklist: cancelling B612 safely and successfully

Use this checklist to ensure you have completed every step and are protected from unexpected charges after cancellation.

1. Identify where you subscribed to B612 (App Store, Google Play or SNOW direct).
   • Check your earliest billing email if unsure.
2. Note your next renewal date from your subscription screen.
   • Cancel at least 24 hours before this date.
3. Follow the step-by-step cancellation process for your platform.
   • Use the guides above for iOS, Android or SNOW direct billing.
4. Take screenshots of the cancellation confirmation screen.
   • Store these in a folder for future reference.
5. Wait for a confirmation email from Apple, Google or SNOW.
   • If no email arrives within 24 hours, contact customer support.
6. Monitor your bank or credit card statement for the next 2 months.
   • Dispute any unexpected charges immediately.
7. Keep all cancellation emails and screenshots for 6 months.
   • Use these as evidence if a dispute arises.
8. If charged after cancellation, contact your bank and CASE.
   • Do not delay; banks have time limits for dispute claims.

Following this checklist takes 15 minutes and protects you legally. Tocancel recommends treating this as seriously as you would any other financial transaction.

Summary and next steps

Cancelling B612 is straightforward if you know which platform to use and follow the correct steps. Under Singapore's Consumer Protection (Fair Trading) Act, you have the absolute right to cancel your subscription at any time, and SNOW must honour that request within one billing cycle. Uninstalling the app alone does not cancel your subscription-you must actively cancel through the App Store, Google Play or SNOW's website to stop recurring charges.

If SNOW refuses to cancel, overcharges you, or makes cancellation deliberately difficult, escalate your complaint to the Consumers Association of Singapore (CASE) or dispute the charge with your bank. Take screenshots of your cancellation confirmation, monitor your statements, and keep all evidence for at least 6 months. Tocancel has helped thousands of consumers cancel unwanted subscriptions, recover overcharges and hold companies accountable for unfair billing practices-and we are here to support your cancellation journey too.

Start your cancellation today using the step-by-step guides above for your platform. If you encounter any problems, contact Tocancel or CASE for guidance. Your money, your choice, your rights.