Cancel B612: The Right Way to Stop Charges

How to cancel B612 and stop paying for premium filters you no longer use

What is B612 and why you might want to cancel

B612 is a photo and video editing application created by SNOW Corporation that specialises in selfie filters, augmented reality (AR) effects, stickers and creative overlays. The app provides free basic editing features and a paid VIP subscription tier that unlocks premium filters, advanced editing capabilities and an ad-free experience.

You can purchase B612 subscriptions through three routes: the Apple App Store for iOS devices, the Google Play Store for Android devices, or directly from SNOW Corporation's own billing system. When you decide B612 no longer serves your needs, cancelling stops all recurring charges immediately and prevents automatic renewals from draining your account.

Who should cancel B612

Cancel B612 if you no longer use the premium features, have switched to a different photo editing app, or simply want to reduce your monthly subscription costs. Cancellation is free and takes only a few minutes once you know the correct platform. Tocancel recognises that many South African consumers subscribe to photo editing apps and then forget they are active, so you are not alone if you want to stop charges.

Where your B612 subscription lives

Your subscription location determines how you cancel. If you subscribed through Apple's App Store, you must cancel through Apple. If you used Google Play, you cancel through Google. If you purchased directly from SNOW Corporation, you cancel through SNOW's support team. Cancelling in the wrong location will not stop your charges, so identifying the correct platform first is essential.

Your consumer rights in south africa

South African law protects your right to cancel digital services and claim refunds under specific conditions.

What the consumer protection act says about B612 cancellations

South Africa's Consumer Protection Act (No. 68 of 2008) grants you specific legal protections when cancelling digital services. You have the statutory right to cancel distance contracts within 14 calendar days if SNOW Corporation provided you with proper cancellation information at the point of sale. However, B612's publicly available terms do not explicitly reference this 14-day withdrawal period, which means you should request the cancellation regardless if you fall within this timeframe.

Your legal position: if SNOW Corporation or the app store refuses to honour a lawful cancellation request or refund, you can escalate your complaint to the National Consumer Commission (NCC) or your provincial consumer protection office. Tocancel advises you to keep all cancellation confirmations, email correspondence and payment receipts as evidence for any formal complaint. The NCC has the power to investigate non-compliance and order refunds if the company acted unlawfully.

Refund rights under south african law

If you cancel within 14 days of a direct purchase from SNOW Corporation, you are entitled to a full refund under the Consumer Protection Act, provided SNOW provided the required cancellation information upfront. For purchases through Apple or Google, each platform operates its own refund window: Apple offers 14 to 48 hours, and Google offers up to 48 hours from purchase. After these windows close, refunds depend on SNOW's refund policy, which is not legally guaranteed.

Document your purchase date, cancellation date and all support responses. This evidence becomes crucial if you need to lodge a formal complaint with the NCC and protects your position if a dispute arises.

B612 pricing in south africa

Understanding B612's cost structure helps you decide whether cancellation is the right choice and what refund you might expect.

Current B612 subscription rates

B612 offers a single paid tier called VIP, billed monthly. SNOW Corporation does not publish official South African Rand prices. Instead, Apple and Google convert the United States Dollar (USD) price each day using their own exchange rates, so your charge in South African Rand (ZAR) fluctuates daily with currency movements.

Why your B612 charge varies month to month

B612 pricing in South Africa is not fixed because SNOW Corporation uses dynamic currency conversion. When you subscribe, Apple or Google converts USD 3.99 into ZAR at their daily exchange rate. If the Rand weakens against the Dollar, you pay more in Rand. If the Rand strengthens, you pay less. You will see the exact ZAR amount only when you view your subscription in your device settings or when your payment processes each month.

To see your actual recurring charge in Rand, check your device's subscription settings or your app store account history before you cancel, so you understand exactly what you have been paying.

How to cancel B612 on iOS (Apple app store)

If you subscribed to B612 through Apple's App Store on an iPhone or iPad, follow these steps to stop your recurring charges.

1. Open the Settings app on your iPhone or iPad.
   • On your home screen, tap the grey gear icon labelled "Settings".
2. Tap your Apple ID name at the top of the Settings menu.
   • You may be asked to authenticate with Face ID, Touch ID or your Apple ID password.
3. Select "Subscriptions" from the menu.
   • You will see a list of all active subscriptions tied to your Apple ID.
4. Tap "B612" from the subscriptions list.
   • If you see multiple subscription levels, select the active one.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm your cancellation reason.
   • Select a reason from the list provided (or choose "Other" if none fit).
6. Confirm the cancellation by tapping the final "Confirm" or "Cancel Subscription" button.
   • Apple will send you a confirmation email to your registered Apple ID email address.
   • Your access to B612 VIP features will end at the end of your current billing period.

After you cancel on iOS, your subscription remains active until your next billing date. You keep full access to premium features until that date. Check your confirmation email to verify the cancellation date.

How to cancel B612 on android (Google play store)

If you subscribed to B612 through Google Play on an Android device, use this method to end your recurring charges.

1. Open the Google Play Store app on your Android device.
   • Look for the coloured "Play Store" icon on your home screen or in your app drawer.
2. Tap the user profile icon in the top right corner of the screen.
   • This is usually a circular icon with a silhouette or your profile picture.
3. Select "Manage my subscriptions" from the dropdown menu.
   • Google will display all subscriptions linked to your Google account.
4. Tap "B612" from the active subscriptions list.
   • You will see your current billing cycle and renewal date.
5. Tap "Cancel subscription" at the bottom of the B612 subscription page.
   • Google may display a brief survey asking why you are cancelling (optional to complete).
6. Confirm the cancellation by tapping "Yes, cancel subscription" when prompted.
   • Google will send you a cancellation confirmation to your registered email.
   • Your premium features will remain active until the end of your current billing cycle.

Google Play processes Android cancellations within one business day. Your B612 VIP access continues until your next scheduled billing date, at which point the subscription will not renew.

How to cancel B612 if you subscribed directly with SNOW corporation

If you purchased B612 VIP directly from SNOW Corporation rather than through an app store, you must contact their support team to cancel and request a refund.

1. Visit the SNOW Corporation contact page or support portal.
   • Look for a "Help", "Support" or "Contact us" link on SNOW's website or within the B612 app itself.
2. Locate the email address or support form for subscription cancellations.
   • SNOW's official registered office is listed in the United Kingdom, but they provide email support for global customers.
3. Compose an email with the following information:
   • Your full name and registered email address linked to the B612 account.
   • Your original purchase date and the transaction ID or order number.
   • A clear statement: "I wish to cancel my B612 VIP subscription effective immediately."
   • If you are within 14 days of purchase, state: "This cancellation is within the statutory withdrawal period under South Africa's Consumer Protection Act (2008), and I request a full refund."
4. Send the email and keep a copy for your records.
   • SNOW should acknowledge your request within 2 to 3 business days.
5. Monitor your email for a cancellation confirmation from SNOW Corporation.
   • The confirmation will state the cancellation effective date and any refund processing timeframe.

If SNOW does not respond within 5 business days, or refuses your cancellation request, escalate your complaint to Tocancel's advice resources or file a formal complaint with the National Consumer Commission.

What to expect after you cancel B612

Cancelling B612 is rarely a seamless process on the first attempt, and you may feel frustrated if you do not receive an immediate confirmation.

Immediate changes after cancellation

After you submit a cancellation request, your B612 VIP features remain active until the end of your current billing cycle. You will not lose access mid-cycle, and you will not be charged before your access ends. The free tier of B612 will still be available to you after your premium subscription ends, so you can continue using basic editing features without charge.

Refund timelines and what to expect

If you cancel within 14 days of purchase through Apple, Google or SNOW directly, you are entitled to request a refund. Apple and Google typically process refunds within 5 to 10 business days. SNOW Corporation may take up to 14 business days to issue a refund to your original payment method. Check your bank account or payment method to confirm the refund has arrived. If a refund does not appear within the stated timeframe, contact the relevant platform's support team with your cancellation confirmation.

If SNOW continues to charge you after cancellation

If you see charges to your account after your cancellation date has passed, act immediately. First, take a screenshot of the unexpected charge for evidence. Then, contact the platform (Apple, Google or SNOW) and reference your cancellation confirmation number. If they claim no record of your cancellation exists, provide your email confirmation. Tocancel recommends filing a dispute with your bank or payment provider as a final escalation if the company refuses to refund an unauthorised post-cancellation charge.

Common mistakes when cancelling B612

Many consumers cancel B612 on one platform but forget they subscribed on another, resulting in surprise charges from a second source.

Mistake 1: cancelling the app instead of the subscription

Deleting the B612 app from your device does not cancel your subscription. Your recurring charge will continue to process because the subscription exists in your app store account, not on your phone. You must cancel through your app store settings or directly with SNOW Corporation. Always cancel the subscription first, then delete the app if you wish.

Mistake 2: forgetting you subscribed on multiple platforms

If you trialled B612 on both iOS and Android, or signed up through both an app store and SNOW directly, you may have active subscriptions on two or three platforms simultaneously. Check all three locations (Apple, Google and SNOW's website) and cancel each subscription separately. Tocancel suggests keeping a spreadsheet of all your app subscriptions to prevent this common error.

Mistake 3: not keeping your cancellation confirmation

If a charge appears after you cancel, you will need proof that you submitted a cancellation request. Save your confirmation email, screenshot the cancellation confirmation number and note the date you cancelled. Without this evidence, app store support teams and SNOW Corporation may deny responsibility and reject your refund request.

Mistake 4: assuming a free trial cancellation is automatic

If you used a B612 free trial, you must manually cancel before the trial ends, or you will be charged. Free trials do not automatically convert to cancelled status. Set a phone reminder two days before your trial expires so you do not forget to cancel and trigger a paid subscription.

Comparison of B612 cancellation methods by platform

Each cancellation route has different refund windows, processing times and success rates.

When should you keep your B612 subscription instead of cancelling

Cancelling is not always the best choice if you rely on B612's premium features regularly.

Reasons to keep B612 VIP

If you use B612 weekly for content creation, social media posting or professional photo editing, the USD 3.99 monthly cost (approximately R 70 to R 80) is reasonable value. The premium filters, AR effects and ad-free experience justifies the cost for active users. If you are a content creator or influencer who benefits from B612's trend-driven filters and editing tools, keeping the subscription supports ongoing access to new features.

Reasons to cancel B612 VIP

Cancel if you have not opened B612 in more than a month, if you use free alternatives like Snapseed or Adobe Express, or if every few cents spent on subscriptions matters to your budget. Cancelling is free and reversible, so you can always resubscribe later. If B612 is one of five photo editing apps on your phone, consolidating to one or two main apps reduces monthly costs and clutter.

Contact details for SNOW corporation escalation

If you need to escalate a B612 cancellation dispute beyond app store support, SNOW Corporation's registered office address is:

SNOW Corporation (UK registered office)
Address available through Companies House registration or B612's support contact page
Email: support channels listed within the B612 app or on SNOW's official website

For complaints that SNOW refuses to acknowledge, file a formal complaint with:

National Consumer Commission (NCC)
Website: www.ncc.org.za
Telephone: 0860 332 882
Email: [email protected]

The NCC investigates contraventions of South Africa's Consumer Protection Act and can order refunds if SNOW acted unlawfully. Tocancel has helped thousands of South African consumers recover funds and cancel unwanted subscriptions through formal NCC complaints when companies refuse to cooperate.

Summary and next steps

Cancelling B612 protects your money and reclaims control of your subscription spending. You have clear legal rights under South Africa's Consumer Protection Act, a 14-day refund window for direct purchases, and escalation pathways if SNOW refuses to honour your cancellation. Identify which platform holds your B612 subscription (Apple, Google or SNOW directly), follow the relevant cancellation steps above, save your confirmation, and monitor your account for the refund within 10 to 14 business days.

If you encounter resistance, remember that Tocancel and the National Consumer Commission support your right to cancel. Do not let a company ignore your statutory rights or continue charging you without consent. Tocancel's resources and guides empower South African consumers to take confident action against subscription services that no longer serve their needs, and B612 is no exception to this commitment.