Cancel Big Ten Plus: Step-by-Step Guide

How to cancel Big Ten Plus in singapore and reclaim your streaming budget

What Big Ten Plus is and why cancellation matters to you

Big Ten Plus (B1G+) is a premium streaming service delivering live and on-demand college sports from the Big Ten Conference. If you subscribed to follow a specific sport or team and your viewing habits have changed, or if auto-renewal caught you by surprise, you have the right to cancel at any time. At Tocancel, we guide thousands of Singapore consumers through subscription cancellations every month, and we understand the frustration of paying for a service you no longer use. This guide walks you through every cancellation method so you can regain control of your entertainment spending and stop unwanted charges.

Understanding where you subscribed matters most

Big Ten Plus operates through two distinct sales channels: direct subscription via bigtenplus.com, and third-party platforms including Apple, Google Play, Roku, and Amazon. This matters because your cancellation route depends entirely on where you signed up. If you subscribed through the B1G+ website directly, you cancel there. If you subscribed via Apple, you must cancel through Apple's system. This separation exists because the platform, not Big Ten Plus, controls your billing relationship and payment method. Many subscribers become frustrated when Big Ten Plus support says they cannot cancel a subscription, but this is often truthful: the platform holds the authority, not Big Ten Plus itself. Therefore, identifying your subscription source is your first critical step.

Why you should cancel before the next billing cycle

Big Ten Plus renews your subscription on the same date each month unless you cancel beforehand. Delaying cancellation costs you another full subscription period. Most platforms process cancellations within 24 to 48 hours, so Tocancel recommends cancelling at least 3 to 5 days before your next renewal date to ensure the request processes safely. This buffer protects you from accidental double-billing and gives support teams time to confirm the change in their system.

Your consumer rights and what they protect

Singapore's Consumer Protection (Fair Trading) Act gives you clear rights when cancelling digital subscriptions.

Your legal position under singapore law

The Consumer Protection (Fair Trading) Act (CPFTA) protects you against unfair contract terms and misleading billing practices. Under this law, Big Ten Plus cannot enforce unreasonable cancellation penalties, hide cancellation processes, or make it significantly harder to cancel than to subscribe. If Big Ten Plus makes cancellation deliberately difficult-for example, by removing the cancel button or requiring phone calls when online cancellation is standard-you can file a complaint with the Consumer Association of Singapore (CASE). Your right to cancel remains absolute as long as you act before your next billing date. In practice, this means Big Ten Plus cannot force you to pay for a service you no longer wish to use, even if they offer a discount to stay.

What happens to your access after cancellation

Once you submit a valid cancellation, Big Ten Plus turns off auto-renewal immediately. You retain full access to all content until your current billing cycle ends. If your renewal date is 15 March, you can stream games until 14 March at 23:59. After that date, your account loses streaming access, and you cannot watch any content. You do not receive a refund for the month you already paid, unless the service was unavailable for most of your billing period or you cancelled within a specific cooling-off window (which Tocancel will help you identify if applicable). This is standard practice across digital subscriptions and reflects Singapore consumer law, which recognises that you have received the service for the period you paid.

How to cancel Big Ten Plus via the website

Direct website cancellation is the fastest and most reliable method if you subscribed at bigtenplus.com.

Step-by-step web cancellation process

1. Open your web browser and navigate to bigtenplus.com
   • Log in with the email address and password you used when you subscribed.
   • If you have forgotten your password, select "Forgot Password" and follow the reset instructions in your email.
2. Access your account settings
   • Look for "My Account", "Account Settings", or a profile icon in the top navigation or menu dropdown.
   • Select "Subscriptions", "Purchases", or "Billing" (exact label may vary).
3. Locate your active Big Ten Plus subscription
   • You will see your subscription plan name, price (in SGD), and the next scheduled billing date.
   • Write down this renewal date for your records; this is the last day you can use the service after cancellation.
4. Click the "Cancel Subscription", "Unsubscribe", or "End Plan" button
   • Big Ten Plus may display a cancellation survey asking why you are leaving or offer a discounted renewal rate. Read these carefully but do not feel obligated to respond or accept a retention offer.
   • If you see a discount offer, remember that you can always resubscribe later at the same or better rate.
5. Confirm your cancellation when prompted
   • Big Ten Plus often requires a second confirmation to prevent accidental cancellations. If you see "Confirm Cancellation", "Yes, Cancel", or a similar button, click it immediately.
   • After final confirmation, the system displays a message such as "Your subscription has been cancelled" or "Auto-renewal is now off".
6. Save your cancellation confirmation
   • Take a screenshot of the confirmation page or note the confirmation number displayed.
   • Check your email (including spam or promotions folders) for a cancellation receipt within 5 to 10 minutes.
   • File this email safely; it serves as proof of cancellation if a billing dispute arises later.

What to expect after web cancellation

Your account remains active until the end of your current billing period. You can still log in and stream all Big Ten Plus content with no interruption. On your renewal date, Big Ten Plus will not charge you, and your access will end automatically. You will not receive a "final notice" or reminder, so mark your calendar. If you see a charge after the renewal date passes, contact Big Ten Plus support immediately with your cancellation confirmation email, and Tocancel recommends requesting a refund under the CPFTA's refund clause for unauthorised billing.

How to cancel Big Ten Plus via third-party platforms

If you subscribed through Apple, Google Play, Roku, Amazon, or another streaming service, you must cancel through that platform, not through Big Ten Plus directly.

Cancelling via apple

1. On your iPhone, iPad, or Mac, open the Settings app (iPhone/iPad) or System Preferences (Mac)
   • On iPhone or iPad, tap "Settings" then your name at the top.
   • On Mac, click the Apple menu and select "System Settings", then click your name.
2. Select "Subscriptions" or "Media & Purchases"
   • On iPhone/iPad: tap "Subscriptions".
   • On Mac: scroll down and click "Subscriptions".
3. Find Big Ten Plus in your active subscriptions list
   • You will see the subscription name, renewal date, and price in SGD.
4. Tap Big Ten Plus and select "Edit Subscription"
   • Choose "Cancel Subscription".
5. Confirm cancellation
   • Apple displays a final message confirming the cancellation date and your access end date.
   • Apple sends a cancellation receipt to your Apple ID email address within minutes.

Cancelling via google play

1. On your Android device, open the Google Play app
   • If you do not have Google Play installed, download it from the Google Play Store.
2. Tap your profile icon in the top right corner
   • Select "Manage your Google Account".
3. Go to the "Payments and subscriptions" tab
   • Tap "Subscriptions".
4. Find Big Ten Plus and tap it
   • Select "Cancel subscription".
5. Follow the on-screen prompts to confirm
   • Google Play displays your cancellation date and access end date.
   • You receive a confirmation email immediately.

Cancelling via roku

1. On your Roku device, navigate to the home screen
   • Use your Roku remote to highlight "Settings".
2. Select "Subscriptions"
   • A list of all active subscriptions appears.
3. Highlight Big Ten Plus and press the OK button on your remote
   • A menu displays your subscription details.
4. Select "Manage subscription" or "Cancel subscription"
   • Roku displays your renewal date and access end date.
5. Confirm cancellation
   • Roku sends a confirmation to your registered email address.

Cancelling via amazon prime video channels

1. Visit Amazon.sg and log in with your account
   • If you are not logged in, enter your email and password.
2. Navigate to "Your Account" in the top right corner
   • Select "Prime Video Settings" or "Manage Your Prime Video Membership".
3. Find "Channel Subscriptions" or "Subscriptions"
   • You will see all active channels, including Big Ten Plus.
4. Click "Cancel" or "Unsubscribe" next to Big Ten Plus
   • Amazon displays your cancellation effective date.
5. Confirm your cancellation
   • Amazon sends a receipt to your registered email address.

Understanding refunds and billing practices

Refunds for cancelled subscriptions are not automatic, but you may qualify under certain circumstances.

When you can claim a refund

Singapore's Consumer Protection (Fair Trading) Act allows refunds if Big Ten Plus fails to deliver the service for a substantial portion of your paid period. If the service was unavailable for more than 20% of your billing cycle (for example, more than 6 days in a 30-day month), you have grounds to request a refund. Additionally, if you cancel within 7 days of your first subscription and have not used the service significantly, you may qualify for a cooling-off period refund under Singapore consumer law. To claim a refund, contact Big Ten Plus support in writing with your cancellation confirmation email and a clear explanation of why you believe a refund applies. Tocancel recommends referencing the CPFTA in your message; this shows you understand your rights and encourages a faster response. Big Ten Plus typically responds within 5 to 10 business days. If they refuse and you believe the refusal is unfair, escalate your complaint to the Consumer Association of Singapore (CASE), which has power to mediate disputes and, in some cases, enforce refunds.

What you will not receive after cancellation

Big Ten Plus does not issue refunds for unused portions of your current billing month unless service failure or cooling-off period rules apply. If you paid SGD 15 for March and cancel on 20 March, you do not recover the SGD 8 for unused days. This is standard industry practice and reflects the principle that you have received access to the service for the entire period you paid. You also do not receive credit toward future subscriptions. Therefore, if you plan to resubscribe later, sign up as a new customer to take advantage of any promotional offers.

Pricing and cancellation timeline reference

Use this table to understand your costs and cancellation window.

Common cancellation mistakes and how to avoid them

Many subscribers encounter frustration because of simple oversights, but these are entirely preventable.

Mistake 1: cancelling through the wrong channel

If you subscribed via Apple, cancelling on the Big Ten Plus website does not work; Apple still controls your billing. Conversely, if you subscribed directly on bigtenplus.com, cancelling through your Apple account has no effect. Always double-check your original subscription confirmation email to confirm where you signed up. Look for the company name in the email subject or payment details. Tocancel recommends saving all subscription confirmation emails in a dedicated folder so you can quickly identify the correct cancellation route in the future.

Mistake 2: cancelling too close to your renewal date

If you cancel on your renewal date or just hours before, the system may process your renewal first, charging you for another month. Cancellation requests can take 24 to 48 hours to process, especially on weekends or during peak times. Therefore, cancel at least 3 to 5 days early to build in a safety buffer. If you see a charge after cancelling, do not panic; contact support with your cancellation confirmation and request an immediate refund or credit.

Mistake 3: not saving your cancellation confirmation

If a billing dispute arises, you will need proof that you cancelled. Screenshots and confirmation emails are your only evidence. Without them, Big Ten Plus may claim they have no record of your request, and you will struggle to recover an unauthorised charge. Save every confirmation page and email immediately after cancelling, and store them safely (for example, in a folder named "Subscription Cancellations"). Tocancel has helped thousands of consumers resolve billing disputes simply by presenting clear cancellation proof.

Mistake 4: ignoring your access end date

Many subscribers assume their account will warn them when access is about to end, but Big Ten Plus provides no automatic reminder. Mark your calendar on the day you cancel, noting when your access ends. If you want to resubscribe, do so after your access ends to avoid overlap charges. If you forget and your account access cuts off mid-season, you can resubscribe immediately, but you will not receive a refund for the days you missed.

After cancellation: what happens next

Your subscription is now cancelled, but a few important steps remain to ensure no surprise charges occur.

Confirm your cancellation within 24 hours

Log back into your Big Ten Plus account (or your platform account if you cancelled via Apple, Google, Roku, etc.) within one day of cancelling. Navigate to your subscription or billing section and confirm that your plan now shows as "Cancelled", "Inactive", or displays no active subscription. If it still shows as active, contact support immediately; this indicates the cancellation did not process correctly. Provide your cancellation confirmation number or email, and request manual cancellation if necessary.

Monitor your bank account or card

Watch your credit card or bank account statement for the next 30 to 45 days. If Big Ten Plus (or the platform) charges you after your cancellation should have taken effect, contact your bank or card issuer immediately to dispute the charge. Under Singapore's Banking and Financial Institutions Law, your bank can initiate a chargeback if you report the unauthorised charge within a reasonable timeframe. Tocancel recommends reporting any suspicious charge within 7 days of discovery to maximize your chances of recovery.

Delete your payment information if necessary

If you cancelled because you no longer trust the company or fear accidental resubscription, remove your payment details from your Big Ten Plus account or from the platform. On the Big Ten Plus website, go to Account Settings and delete saved credit cards. On third-party platforms, remove Big Ten Plus from your subscriptions and delete your payment method if you do not use that platform for other services.

Comparison table: cancellation methods by platform

Your rights and how to escalate if Big Ten Plus refuses to cancel

In rare cases, Big Ten Plus or a platform may refuse to process your cancellation, citing terms of service or billing issues. You have clear legal remedies.

Know your legal position

Under Singapore's Consumer Protection (Fair Trading) Act, Big Ten Plus cannot refuse to cancel your subscription at any time. No contract term or cancellation fee can override your right to end the service. If Big Ten Plus claims you must provide advance notice, accept a discount, or resolve a dispute before cancelling, these are unfair contract terms and are unenforceable. Similarly, if Big Ten Plus makes cancellation deliberately difficult (for example, hiding the cancel button, requiring a phone call when online options exist, or falsely claiming technical issues), this breaches the CPFTA's unfair practices rules. Your legal position is clear: you have the right to cancel immediately and stop future charges.

Escalation steps if cancellation fails

1. Document your cancellation attempt
   • Take screenshots of the cancellation page, any error messages, or refusal notices.
   • Note the date, time, and exact error message or reason given for the refusal.
2. Contact Big Ten Plus support in writing
   • Email [email protected] (or the support contact listed in your account) with your cancellation request, account details, and screenshots.
   • Clearly state: "I am requesting immediate cancellation of my Big Ten Plus subscription, effective today, and I expect confirmation within 24 hours. If this request is not honoured, I will escalate to the Consumer Association of Singapore under the Consumer Protection (Fair Trading) Act."
3. Wait 3 business days for a response
   • If Big Ten Plus does not confirm cancellation or explains the refusal, proceed to step 4.
4. File a complaint with the Consumer Association of Singapore (CASE)
   • Visit case.org.sg or call 1800-6-35-6363 (toll-free).
   • Provide all documentation: your cancellation request emails, screenshots, account details, and Big Ten Plus's refusal.
   • CASE will mediate the dispute and, if necessary, refer it to the Consumers Commission for formal adjudication.
   • If CASE rules in your favour, Big Ten Plus must cancel your subscription and issue a refund for any charges incurred after your cancellation request.

Chargeback option if charges continue

If Big Ten Plus continues to charge you after cancellation and does not respond to refund requests, contact your bank or card issuer and request a chargeback. Explain that you cancelled the subscription but were charged without authorisation. Your bank will investigate and, if evidence supports you, reverse the charge. This process typically takes 10 to 30 days. Tocancel recommends using chargebacks only as a last resort after you have documented your cancellation and given Big Ten Plus a reasonable opportunity to respond (at least 7 days). Excessive chargebacks can lead to account restrictions, but a single chargeback for an unauthorised charge is well within your consumer rights.

When to keep Big Ten Plus and when to cancel

Not every subscription deserves cancellation. Use this checklist to decide whether Big Ten Plus is right for your budget and viewing habits.

Contact details and formal cancellation address

If you need to send formal written cancellation notice, use the contact information below.

Cancellation contact details

For web-based cancellations, use your account settings as described in this guide. For formal written cancellation by email or registered mail:

Big Ten Plus support email: [Support contact available through bigtenplus.com Contact Us page]

Registered mail address: Contact Big Ten Plus support through their official website to obtain a current postal address, as addresses change periodically. Always email or call first to confirm the correct address before sending registered mail.

Important note: Email cancellation is sufficient and legally binding. You do not need to send registered mail unless Big Ten Plus explicitly requires it for your subscription type. Keep a copy of your email and delivery confirmation for your records.

Escalation contact if Big Ten Plus refuses: Consumer Association of Singapore (CASE), 1800-6-35-6363 (toll-free) or visit case.org.sg

Summary and next steps

Big Ten Plus cancellation is straightforward once you identify where you subscribed. If you signed up directly on bigtenplus.com, cancel through your account settings on that website. If you subscribed via Apple, Google Play, Roku, Amazon, or another platform, cancel through that platform's subscription management system. Your cancellation takes effect immediately; you retain access until your current billing cycle ends, and Big Ten Plus will not charge you at renewal. Save all confirmation emails and screenshots as proof. If Big Ten Plus refuses to cancel or charges you after cancellation, escalate to the Consumer Association of Singapore under the Consumer Protection (Fair Trading) Act. Tocancel has helped thousands of consumers in Singapore successfully cancel unwanted subscriptions, recover unauthorised charges, and take control of their streaming budgets. Follow the step-by-step instructions above for your specific platform, confirm your cancellation within 24 hours, and monitor your account for any surprise charges. You have the right to cancel at any time, and no contract term or company policy can override that right.