Cancel Big Ten Plus: Step-by-Step Guide

How to cancel Big Ten Plus and protect your streaming budget in south africa

Why you might want to cancel Big Ten Plus

Big Ten Plus (B1G+) is a subscription streaming service that delivers live and on-demand coverage of Big Ten university sports - American college football, basketball, volleyball, and dozens of other events. If you subscribed to watch specific games or follow a particular team, you know the service works well for that purpose. However, sporting calendars are unpredictable, and your viewing habits change.

Many South African sports fans subscribe to multiple platforms and later realise they're not using all of them. If Big Ten Plus no longer aligns with your interests, your budget, or your available free time, you have every right to cancel. Tocancel recognises that subscription creep is real, and walking you through a clean, penalty-free cancellation is what we do.

Who watches Big Ten Plus and what the service offers

B1G+ targets fans of American university sports - primarily followers of Big Ten conference teams. The service carries games, matches, and events that traditional broadcast networks in South Africa don't cover. If you subscribed during American college football season (August to December), you may have found plenty of content. Once the season ends, the viewing calendar thins significantly.

Before you decide to cancel, ask yourself: Are you actually watching these games? If your subscription sits unused for weeks at a time, that's money leaving your account for content you don't consume. That's a clear signal to act.

The most common reasons south african subscribers cancel

You might cancel because the sporting calendar no longer offers content you want to watch, because you've consolidated your streaming services to save money, or because your interest in American college sports has changed. Some subscribers sign up for a specific event (like a tournament) and realise they don't need the service year-round. Whatever your reason, Tocancel is here to guide you through the process without stress.

Your consumer rights when cancelling Big Ten Plus

South African consumer law protects your right to cancel subscriptions, and understanding these rights puts you in control if the company tries to obstruct your cancellation.

What the consumer protection act guarantees you

South Africa's Consumer Protection Act 68 of 2008 gives you the legal right to cancel any subscription or continuous service agreement. The Act requires that companies make cancellation information clear and available before you pay, and that the cancellation process be as straightforward as the sign-up process. Your legal position is strong: you are not locked into a service indefinitely.

If Big Ten Plus makes cancellation deliberately difficult - for example, burying the unsubscribe button, requiring you to contact an overseas support centre, or refusing to process your request - that behaviour may breach the Consumer Protection Act. The National Consumer Commission (NCC) is the government body that enforces these rights. If Big Ten Plus refuses to cancel your subscription, you can lodge a formal complaint with the NCC, and they will investigate on your behalf.

Your right to a refund and cooling-off period

South African law includes a 14-day cooling-off period for online purchases. If you subscribed to Big Ten Plus within the last 14 calendar days and have not materially used the service, you have a statutory right to cancel and request a full refund. This applies whether you signed up on the Big Ten Plus website or through an app store.

If you were auto-charged and cancel within 24 hours of the charge appearing, Big Ten Plus should refund that payment. If you were charged twice by mistake, you are entitled to recover both charges. Tocancel recommends taking screenshots of all billing entries in your bank statement or payment app before you contact Big Ten Plus to request a refund - this documentation will support your claim if the company disputes it.

How to cancel Big Ten Plus step by step

Your cancellation route depends on where you created your account: directly on the Big Ten Plus website, or through a third-party platform like Apple, Google Play, Roku, Amazon, or Samsung TV.

Cancelling a direct web subscription

If you subscribed directly on bigtenplus.com, you must cancel on that same platform. This is the most straightforward route.

1. Visit bigtenplus.com and log in with your account email and password.
   • If you've forgotten your password, click "Forgot password" and follow the reset link sent to your email.
2. Navigate to your account settings or subscription management page - usually found under "My Account", "Profile", or "Settings".
   • Look for a section labelled "Subscription", "Billing", or "Manage Subscription".
3. Find the option to "Cancel subscription" or "Unsubscribe".
   • The company may ask you why you're cancelling - this is optional feedback; you do not need to provide a reason.
   • Read the cancellation summary carefully to confirm the effective date.
4. Confirm your cancellation by clicking the final "Cancel" button.
   • You should receive a confirmation email immediately. Save this email as proof.
5. Check your bank statement in 3-5 business days to confirm the next charge does not appear.
   • If you are charged again after cancelling, contact Tocancel for guidance on how to dispute the charge and recover your money.

Cancelling an app store subscription

If you subscribed through Apple App Store, Google Play, Roku, Amazon Prime Video, or Samsung TV, you must cancel through that platform, not through Big Ten Plus directly. Each platform has its own cancellation process.

Apple App Store (iPhone, iPad, Mac):

1. Open the Apple App Store app and tap your profile icon (top right).
   • On Mac, click your name in the App Store window.
2. Tap "Subscriptions" and select Big Ten Plus from the list.
   • If you don't see Big Ten Plus, it may already be cancelled.
3. Tap "Cancel subscription" or "Edit" and then "Cancel" (wording varies by iOS version).
   • Apple will show the cancellation effective date.
4. Confirm the cancellation when prompted.
   • You will receive an email confirmation from Apple.

Google Play (Android phones, tablets):

1. Open Google Play Store and tap your profile icon (top right).
   • Select "Payments and subscriptions" then "Subscriptions".
2. Find Big Ten Plus in the list and tap it.
   • Tap "Cancel subscription".
3. Follow the prompts to confirm.
   • Google will notify you when the cancellation takes effect (usually at the end of your current billing cycle).

Roku:

1. Go to your Roku account at roku.com or use the Roku mobile app.
   • Sign in with your account credentials.
2. Navigate to "My account" or "Subscriptions" and find Big Ten Plus.
   • Select "Manage" or "Cancel".
3. Confirm cancellation.
   • Roku will email you a confirmation.

Amazon Prime Video:

1. Log into your Amazon account and go to "Your Account".
   • Select "Prime Video Channel Memberships".
2. Find Big Ten Plus and select "Cancel Channel".
   • Confirm the cancellation.
3. Amazon will confirm the effective date by email.
   • Note: Cancelling a Prime Video channel does not cancel your Amazon Prime membership.

Samsung TV:

1. On your Samsung Smart TV, open the Samsung TV Plus or SmartThings app.
   • Navigate to "Subscriptions" or "My Page".
2. Select Big Ten Plus from your active subscriptions.
   • Tap "Cancel Subscription".
3. Confirm to complete the cancellation.
   • You may also manage Samsung TV subscriptions online at your Samsung account portal.

What happens after you cancel Big Ten Plus

Cancellation is rarely instant - you need to know what to expect in the days and weeks after you submit your cancellation request.

Access after cancellation

If you cancel mid-cycle, most services allow you to keep watching until the end of your current billing period. For example, if you cancel on 15 January and your renewal date is 20 January, you typically retain access until 20 January. Check your cancellation confirmation email for the exact end date.

After that date, your login will no longer work, and you will be unable to stream content. If you need to download episodes for offline viewing, do so before your access expires.

Billing verification

After cancellation, monitor your bank account or credit card for 5-7 business days. You should see no new charge from Big Ten Plus. If a charge appears after your confirmed cancellation date, Tocancel recommends contacting your bank immediately and disputing the charge as unauthorised. Keep your cancellation confirmation email as evidence.

Cancellation confirmation records

Save every confirmation email Big Ten Plus or the app store sends you. Store these in a dedicated folder or take screenshots. These documents protect you if the company later claims you never cancelled or if you need to dispute a charge with your bank.

Refunds and money-back guarantees

Big Ten Plus does not offer refunds for partial months once a billing cycle has begun - this is standard across streaming services. However, you may be entitled to a refund if you fall within the 14-day cooling-off period or if you were overcharged.

When you can claim a refund

You have the right to a refund if:

• You subscribed within the last 14 calendar days and have not materially used the service.
• You were charged twice in error - both charges should be refunded.
• You were auto-charged after requesting cancellation.
• Big Ten Plus failed to deliver the service (e.g., the app was unavailable for an extended period).

To claim a refund, contact Big Ten Plus support with evidence (screenshots of charges, cancellation confirmation). If they refuse, you can lodge a complaint with the National Consumer Commission or request a chargeback through your bank.

Disputing charges with your bank

If Big Ten Plus refuses to refund an unauthorised or duplicate charge, contact your bank's fraud or disputes team. Provide them with:

• Your cancellation confirmation email (showing you cancelled before being charged).
• Screenshots of the unauthorised charge on your statement.
• Correspondence with Big Ten Plus proving they refused your refund request.

Your bank can reverse the charge and investigate on your behalf. This process usually takes 10-20 business days.

Big Ten Plus pricing and value assessment

Before you cancel, you may want to review whether the current price justifies keeping your subscription. Here's what Big Ten Plus typically costs and what you receive:

In South African Rands, this translates to approximately R170-R180 per month, depending on exchange rates. If you're not watching at least one game per month, the cost per viewing session exceeds the value. Tocancel recommends cancelling if you cannot identify specific content you plan to watch in the next 30 days.

Common mistakes to avoid when cancelling

Cancelling a subscription should be straightforward, but small errors can leave you charged longer than intended or unable to recover a refund.

Mistake 1: assuming cancellation is instant

Many people cancel but assume access stops immediately. In reality, you typically retain access until the end of your current billing cycle. Conversely, some assume they can cancel and still watch - you cannot. Read your confirmation email to understand your exact end date and plan accordingly.

Mistake 2: cancelling the wrong platform

If you signed up through Apple App Store, cancelling on the Big Ten Plus website will not work. You must cancel where you subscribed. Double-check your sign-up email to confirm which platform processed your payment.

Mistake 3: not saving confirmation emails

If Big Ten Plus charges you after you cancel, you'll need proof of cancellation. Without a saved confirmation email, the company can claim you never requested cancellation. Save every email from day one.

Mistake 4: ignoring unexpected charges

If a charge appears after your cancellation date, contact your bank immediately. Do not wait weeks. The sooner you dispute it, the faster your bank can investigate and refund you.

Mistake 5: not checking refund eligibility

You may be entitled to a refund if you cancel within 14 days of subscribing. Many people cancel outside this window and assume they have no refund rights. Check the exact date you subscribed - even if you're on day 13, you qualify.

How tocancel helps you cancel Big Ten Plus

Tocancel is a consumer-rights platform dedicated to helping South Africans cancel unwanted subscriptions without loss, stress, or surprise charges. We have helped thousands of consumers cancel streaming services, gym memberships, insurance policies, and more - and we're here to guide you through Big Ten Plus cancellation too.

On Tocancel, you'll find step-by-step cancellation guides for dozens of services, information about your consumer rights, and advice on disputing unauthorised charges. If Big Ten Plus refuses to cancel your subscription or refund an overcharge, Tocancel provides templates for complaint letters to the National Consumer Commission and guidance on chargeback requests to your bank.

Cancelling Big Ten Plus is your right, and you do not need to negotiate, apologise, or jump through hoops. Tocancel empowers you to cancel on your terms.

Your checklist before and after cancellation

Use this checklist to ensure you cancel cleanly and protect yourself:

• Before cancelling: Check the date you subscribed to confirm whether you're within the 14-day refund window.
• Before cancelling: Take screenshots of your current billing statement showing all charges.
• During cancellation: Write down the confirmation number or reference code (if provided).
• During cancellation: Note the exact date your access will end.
• After cancelling: Save the confirmation email in a dedicated folder or cloud storage.
• After cancelling: Set a phone reminder for your billing date to verify no charge appears.
• After cancelling: If charged again, contact your bank within 24 hours to dispute the charge.
• If refused: Gather all evidence (confirmation emails, screenshots, correspondence) and submit a complaint to the National Consumer Commission (ncc.org.za).

What consumers say about cancelling Big Ten Plus

South African viewers who have cancelled Big Ten Plus often report that the process was simple when they followed the correct platform (web vs. app store) but frustrating when they cancelled on the wrong platform and had to start again. The most common feedback is that Big Ten Plus should make the cancellation option more visible on its website - currently, the link is buried in account settings.

Most cancellations process without issue, and access ends as promised. However, a small number of subscribers report being charged one final time after cancelling, suggesting the company may process refunds or chargebacks inconsistently. This is why documenting everything is essential.

Tocancel has helped many of these consumers recover overcharges by providing templates for complaint letters to Big Ten Plus and escalation paths to the National Consumer Commission.

When to keep Big Ten Plus and when to cancel

Before you cancel, consider whether you actually want to. Here's a quick decision table:

Contacting Big Ten Plus for support or disputes

If your cancellation does not process, or if you need to dispute a charge or request a refund, you will need to contact Big Ten Plus directly. Because Big Ten Plus is operated from the United States, email is your most reliable contact method. Here is the official contact information:

Big Ten Plus support contact:

Email: [email protected] (this address is referenced in official Big Ten and licensing documentation)

When you contact Big Ten Plus:

• Use your account email address and provide your full name.
• Reference your subscription confirmation email (include the date and order number if available).
• Clearly state what you are requesting: cancellation, refund, or dispute resolution.
• Include screenshots of the relevant charges on your bank statement.
• Keep copies of all correspondence.

Big Ten Plus support typically responds within 3-5 business days. If they refuse your request or do not respond within one week, escalate to Tocancel or the National Consumer Commission (contact details below).

Escalating to the national consumer commission

If Big Ten Plus refuses to cancel your subscription or refund an overcharge, you have the right to lodge a formal complaint with South Africa's National Consumer Commission (NCC). The NCC is a government body that investigates breaches of the Consumer Protection Act.

National Consumer Commission contact:

Website: www.ncc.org.za

Email: [email protected]

Telephone: 012 428 8200

Postal address: Mulbarton Office Park, 123 Mulbarton Avenue, Mulbarton, Pretoria, 0181

To lodge a complaint with the NCC, provide:

• Your name, email, and contact number.
• Big Ten Plus account details (email address linked to the subscription).
• A summary of your dispute (e.g., "Company refused to cancel my subscription" or "Company charged me twice and refused a refund").
• Copies of all relevant emails, screenshots, and payment records.
• The date you first contacted Big Ten Plus and their response (or lack thereof).

The NCC will investigate at no cost to you. If Big Ten Plus has breached the Consumer Protection Act, the NCC can compel the company to refund you and may impose penalties.

Final summary and next steps

Cancelling Big Ten Plus is your consumer right, and the process is straightforward if you follow the correct path: cancel where you subscribed (web or app store), save your confirmation email, and monitor your bank account for unexpected charges.

If Big Ten Plus charges you after cancellation or refuses to process your cancellation, you can dispute the charge through your bank or escalate to the National Consumer Commission. South African consumer law protects you, and Tocancel has helped thousands of consumers cancel similar services and recover overcharges.

Take action today: Log into your Big Ten Plus account or app store, navigate to your subscription settings, and cancel. The process takes fewer than 5 minutes. Tocancel is here to answer questions or guide you through the next steps if the company resists.