Cancel Cargo: Step-by-Step Guide

How to cancel your Cargo portfolio subscription in singapore

Understanding Cargo and your cancellation rights

Cargo is a web-based portfolio platform designed for creatives, designers, and small business owners who want to build and host portfolio sites without coding. You pay a monthly or yearly subscription to access real-time editing, custom domains, and optional e-commerce features. Whether you've outgrown the platform, found a better alternative, or simply need to pause your subscription, you have the legal right to cancel at any time. At Tocancel, we guide thousands of Singaporean users through cancellations safely, so you'll know exactly where you stand.

Common reasons to cancel Cargo

You might cancel because your creative needs have changed, you've switched to a more robust website builder, the monthly cost no longer fits your budget, or you've found better integration options elsewhere. Some users simply step back from active projects temporarily and want to reduce expenses. Understanding your reason helps you decide whether to cancel completely or downgrade to Cargo's free tier instead, which lets you keep a basic portfolio live at no cost.

Your legal position in singapore

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel any online subscription service. If Cargo fails to process your cancellation, delays your refund without justification, or continues charging you after you've requested cancellation, you can lodge a complaint with the Consumers Association of Singapore (CASE). Tocancel recommends documenting your cancellation request with a screenshot or email confirmation, dated clearly, so you have proof if a dispute arises.

Cargo pricing in singapore

Cargo publishes prices in USD, and we've converted them to Singapore dollars (SGD) for your reference. The platform offers a discount of roughly 26 percent if you commit to annual billing instead of paying month-to-month. This table shows your current subscription options.

Cargo subscription pricing table

Important pricing note before you cancel

If you're on a yearly plan and cancel mid-cycle, Cargo typically does not refund unused months. This means if you paid S$227 for a full year and cancel six months in, you lose the remaining S$113.50. Check your billing date before you proceed. You may save money by waiting until your renewal date approaches, then cancelling immediately after the next charge posts. Tocancel advises reviewing your last invoice to confirm exactly when your next billing date falls.

Why you might choose to cancel Cargo

Before you cancel, understand what you're giving up and what alternatives might suit you better. This section outlines the main trade-offs so you can make an informed decision.

Reasons to cancel

You may have outgrown Cargo if you need advanced e-commerce features like inventory management, multi-currency pricing, or complex integrations with tools like Shopify or WooCommerce. Some users switch because they want better SEO tools, more design flexibility, or lower hosting costs. Others cancel because they've paused creative work temporarily and prefer to spend nothing rather than downgrade to the free tier. Tocancel sees many cancellations happen because a competitor offers better customer support or a more intuitive interface.

Reasons to keep your subscription

Cargo's strength lies in simplicity and speed. You can launch a professional-looking portfolio in days without touching code, and the annual price of roughly S$227 is competitive for a dedicated portfolio platform. If you're an active freelancer or creative professional, the custom domain and unlimited pages justify the cost. The zero-transaction-fee e-commerce add-on (S$89 yearly) is excellent value if you sell work directly. Consider whether you might return to active freelancing soon; downgrading to the free tier instead of cancelling entirely preserves your account and content.

How to cancel your Cargo subscription

Cargo offers one main cancellation method: through your web-based account dashboard. There are no mobile apps, and Cargo is not sold through the Apple App Store or Google Play, so you won't find a cancellation button in third-party app stores. Follow these exact steps to cancel in minutes.

Step-by-step cancellation via the Cargo admin panel

1. Sign in to your Cargo account
   • Visit the Cargo website and log in using your email address and password.
   • If you've forgotten your password, click the "Forgot password?" link on the login page and follow the reset instructions to your email inbox.
2. Navigate to your account settings
   • Once logged in, locate the Settings menu, typically represented by a gear icon in the top-right corner or in a left-hand navigation bar.
   • Click "Account" or "Billing" from the dropdown menu.
3. Find your active subscription
   • Under the Billing section, you'll see your current plan displayed with its name (for example, "Cargo Standard") and your next billing date.
   • Note the exact renewal date and amount so you understand when your final charge will occur.
4. Click the cancel or unsubscribe button
   • Look for a button labeled "Cancel subscription," "Unsubscribe," or "Downgrade plan" near your current plan details.
   • Click this button to initiate the cancellation flow.
5. Confirm your cancellation
   • Cargo will ask you to confirm that you want to cancel and may ask why you're leaving (this feedback is optional).
   • You may see an offer to downgrade to the free tier instead; only accept this if you want to preserve your portfolio without paying.
   • Click the final "Confirm cancellation" button to complete the process.
6. Receive your confirmation email
   • Within minutes, Cargo sends a confirmation email to the address associated with your account.
   • Save this email as proof of your cancellation request for Tocancel records or future reference.

What happens immediately after you cancel

Once you cancel, your paid subscription ends on your current billing date, not immediately. This means if your next charge is due on the 15th of next month, you can continue using all premium features (custom domains, advanced editing, e-commerce) until that date arrives. After your paid plan expires, Cargo automatically downgrades your account to the free tier, which lets you keep a basic portfolio live but removes custom domains and limits your pages. You receive a second confirmation email when this downgrade happens, usually on the day your subscription officially ends.

Refunds, charges, and what to expect after cancellation

Understanding Cargo's refund policy and post-cancellation behaviour protects you from surprise charges. This section clarifies your options.

When Cargo refunds unused fees

Cargo does not issue refunds for unused portions of an annual plan if you cancel mid-cycle. This is a fixed policy. However, if you cancel a monthly plan, your subscription stops at the end of the current month, and no further charges occur. If Cargo continues charging you after you've cancelled, this is a breach of the Consumer Protection (Fair Trading) Act. Contact Cargo's support team immediately with your cancellation confirmation email, and if they don't refund within 14 days, lodge a complaint with CASE (Consumers Association of Singapore). Tocancel advises checking your credit card or bank statement for 30 days post-cancellation to confirm no further charges appear.

Charges to expect after cancellation

You should see no charges after your paid subscription ends on your final billing date. If a charge appears after that date, it is unauthorized and you have the right to dispute it with your bank or credit card issuer. Document the charge with a screenshot, your cancellation confirmation email, and the date your subscription was supposed to end. Use this evidence to request a chargeback if Cargo does not refund within 7 days of your complaint.

Downgrading instead of cancelling

If you want to keep your portfolio online but reduce costs, ask Cargo's support team to downgrade you to the free tier instead of cancelling. This preserves your account, content, and email history, and costs you nothing. Downgrading is often faster than cancelling because it doesn't trigger refund questions; Tocancel recommends this if you may return to paid features within six months.

Tocancel's cancellation checklist for Cargo

Before you press cancel, use this checklist to ensure you're fully prepared and won't regret the decision later. Tocancel has compiled this from thousands of successful cancellations by Singaporean users.

Pre-cancellation checklist

• Download or screenshot your portfolio content in case you need it for another platform (Cargo's free tier may have fewer pages).
• Export your domain settings and any custom code or CSS you've added, so you don't lose customizations.
• Check your next billing date on your Cargo account; if it's within 7 days, consider waiting to cancel after the charge posts, or confirm the company won't refund the gap.
• Review your last three bank or credit card statements to confirm Cargo's charge amount and frequency.
• Decide whether you want to keep the free tier (a basic portfolio) or cancel entirely and host your work elsewhere.
• If you use a custom domain, confirm where you manage DNS settings (usually with your domain registrar) and plan to point it to your new host after cancellation.
• Note Cargo's support email address in case you need to dispute a post-cancellation charge.

Post-cancellation checklist

• Save the cancellation confirmation email Cargo sends you immediately after you click confirm.
• Wait 24 hours, then log back into your Cargo account to confirm your plan now shows as downgraded to "Free" or cancelled (depending on Cargo's interface).
• Check your email for a second confirmation when your paid subscription officially expires (usually on your next billing date).
• Monitor your bank or credit card statement for 30 days to ensure no further charges appear.
• If a charge appears after cancellation, email Cargo immediately with your cancellation confirmation and request a refund within 7 days.
• If Cargo does not refund and continues charging, lodge a complaint with the Consumers Association of Singapore (CASE) at case.org.sg or call 6100-0315.

Common mistakes when cancelling Cargo

Cancellation can feel stressful, especially if you're unsure about your rights or worried about hidden charges. Here are the pitfalls Tocancel sees repeatedly, so you can avoid them.

Mistake 1: forgetting to cancel before your next billing date

Many users delay cancellation and wake up to a charge they didn't expect. If your next billing date is in 10 days and you cancel today, you'll still be charged in 10 days unless you confirm with Cargo that cancellation takes effect immediately. Most platforms, including Cargo, process cancellations at the end of the current billing cycle. Circle your next billing date on your calendar and cancel at least 3 days before it arrives to avoid a surprise charge.

Mistake 2: expecting a refund for an annual plan

Cargo clearly states it does not refund unused months on yearly plans. If you paid S$227 for a full year and cancel after three months, that money is forfeited. This is legal in Singapore as long as Cargo's terms clearly disclose it, which they do. To avoid this, cancel only when your renewal date is within 30 days, so you recoup most of your investment.

Mistake 3: not saving your cancellation confirmation

If Cargo charges you after cancellation and you have no proof you requested it, disputing the charge becomes harder. Before you click the final "confirm" button, open your email in a second browser tab so you can immediately screenshot the confirmation message when it arrives. Tocancel advises forwarding this confirmation to yourself or saving it as a PDF for safekeeping.

Mistake 4: assuming cancellation happens instantly

Your subscription continues until the end of your current billing cycle. You still have full access to paid features during this time, so don't be alarmed if you can still edit your site after cancelling. Once the billing date arrives, your access downgrades to the free tier automatically.

Mistake 5: cancelling via email without confirmation

Some users email Cargo's support team asking to cancel, then assume it's done. If the support agent doesn't confirm in writing, you have no proof. Always use the account settings cancellation button so the system generates an automatic confirmation email with a timestamp. If support must process your cancellation manually (for example, if you've lost access to your account), ask them to send a written confirmation within 24 hours.

Comparing Cargo to other portfolio platforms

If you're cancelling because Cargo no longer meets your needs, this comparison table shows how it stacks up against similar platforms in Singapore. This context helps you choose a better alternative before you cancel.

Portfolio platform comparison

When to switch platforms

Cancel Cargo if you need built-in e-commerce at the base price (Squarespace includes this; Cargo charges extra), require advanced SEO tools, or want a larger template library. Tocancel recommends staying with Cargo only if you value its minimalist design philosophy and don't need complex features. If simplicity matters more than price, Cargo remains competitive at S$227 yearly for a professional-looking portfolio that requires zero technical knowledge.

Protecting your rights and escalating disputes

If Cargo ignores your cancellation request, continues charging you, or refuses to refund after cancellation, you have legal protections under Singapore's Consumer Protection (Fair Trading) Act. This section explains your rights and how to enforce them.

Your legal rights as a consumer in singapore

The Consumer Protection (Fair Trading) Act gives you the right to cancel any online subscription within a reasonable timeframe. If a company continues charging after you cancel, this is considered unfair trading. You can demand a refund for all unauthorized charges and request compensation for any resulting bank fees or dispute costs. Cargo must acknowledge your cancellation request within 7 days and process any refund within 14 days. If the company fails to do either, you can lodge a formal complaint with the Consumers Association of Singapore (CASE), which will investigate for free.

How to escalate a dispute with Cargo

Step one: email Cargo's support team with your cancellation confirmation screenshot and bank statement showing the unauthorized charge. Request a refund within 7 days and keep a copy of this email. Step two: if Cargo doesn't respond or denies your refund, forward all correspondence to CASE at case.org.sg or call 6100-0315. Provide CASE with your cancellation confirmation, the charge details, and any correspondence with Cargo. CASE will contact Cargo on your behalf and attempt to resolve the dispute within 30 days. Step three: if CASE's mediation fails, you can escalate to the Small Claims Tribunal if the disputed amount is under S$10,000, or pursue civil court action. Tocancel recommends keeping all emails and screenshots throughout this process, as they form your evidence trail.

Disputing a charge with your bank

If Cargo continues charging after cancellation, contact your bank or credit card issuer immediately. Provide them with your cancellation confirmation email and a statement of the unauthorized charges. Most banks can reverse charges within 30 days and open a dispute investigation on your behalf. This is often faster than waiting for CASE's mediation, though you should still file a complaint with CASE to create an official record in case future disputes with Cargo arise.

What happens to your content after cancellation

Understanding what happens to your portfolio and data after you cancel helps you plan your exit strategy. This section clarifies Cargo's post-cancellation behaviour.

Access to your portfolio after cancellation

Once your paid subscription expires, your account downgrades to the free tier automatically. You retain access to your content and can continue editing, but you lose the ability to use custom domains and are limited to fewer pages (typically around 5-10 pages on the free tier versus unlimited on paid). Your portfolio remains live and searchable by search engines, but Cargo displays a "Powered by Cargo" branding, which you cannot remove on the free tier. If you need to export your content before cancelling, Cargo allows you to download individual project files, though there's no bulk export tool. Tocancel advises exporting important images, text, and project descriptions before cancellation in case you decide to switch platforms later.

Custom domains and DNS after cancellation

If you're using a custom domain (for example, yourname.com) with Cargo, you retain ownership of the domain itself because you likely purchased it separately through a domain registrar like GoDaddy or Namecheap. After cancellation, your custom domain stops pointing to Cargo and reverts to the registrar's default page unless you change the DNS settings. To keep your portfolio accessible at your custom domain, point your domain's DNS records to a new platform before you cancel. Tocancel recommends backing up your domain's current DNS settings (available through your registrar's account) so you can restore them if needed. After your paid Cargo subscription ends, you can choose to either redirect the domain to a new platform or let it sit dormant until you're ready to use it elsewhere.

Tocancel's final advice on cancelling Cargo

Cancelling Cargo is straightforward if you follow these steps and understand your rights. You have the legal right to cancel your subscription at any time under Singapore's Consumer Protection (Fair Trading) Act, and you should never feel pressured to keep paying for a service you no longer use. Before you cancel, confirm your next billing date, understand that annual plans don't refund unused months, and decide whether downgrading to the free tier makes sense for your situation. Use the step-by-step process outlined above to cancel through your account dashboard, save your confirmation email, and monitor your bank statement for 30 days to ensure no further charges appear. If Cargo ignores your cancellation or charges you after you've cancelled, escalate to CASE or dispute the charge with your bank. Tocancel has helped thousands of Singaporean consumers cancel subscriptions safely and recover unauthorized charges, and we're here to support you throughout this process. Visit tocancel.com for more guides on cancelling other services, and don't hesitate to reach out if you need further assistance navigating your cancellation.

How to contact Cargo for cancellation support

If you encounter issues during cancellation or need direct support, Cargo's customer service team is available through the following channels. Always reference your account email and the date you attempted to cancel.

Cargo support contact details

Visit Cargo's support portal at cargo.site/support or email the support team directly. Response times typically range from 24 to 48 hours. For urgent issues (for example, if you're being charged after cancellation), email support with "URGENT: Unauthorized charge after cancellation" in the subject line and include your account email, the charge date, the charge amount, and your cancellation confirmation screenshot. Tocancel advises also reaching out to Cargo via their social media channels (@cargo on Instagram and Twitter) if your email goes unanswered for over 48 hours, as public complaints often receive faster responses. Keep copies of all correspondence for your records and for use with CASE or your bank if escalation becomes necessary.