Cancel Carly: Step-by-Step Guide

How to cancel Carly and stop your subscription in singapore

What Carly is and why people cancel

Carly is a subscription-based vehicle diagnostic app that reads your car's trouble codes, guides maintenance schedules, and unlocks advanced coding features for supported vehicle brands. You download it to your smartphone, activate an annual license, and access professional-level vehicle diagnostics without visiting a mechanic. The service works on iOS and Android devices and is purchased either directly through Carly's website or via the Apple App Store and Google Play.

Many subscribers cancel after resolving their vehicle issues, discovering their car brand isn't supported, or preferring traditional mechanic consultations. If you've decided Carly no longer fits your needs, your cancellation rights depend on where you purchased the subscription. This guide walks you through your consumer protections in Singapore and the exact steps to cancel, whether you bought through the app store or Carly's website.

How Carly delivers its service

You access Carly through a mobile app available on iOS and Android. The service runs on annual subscription plans with no monthly billing option. You can purchase directly from Carly's website or through your device's app store. Each plan tier unlocks different features depending on your vehicle brand and diagnostic needs.

Why subscribers cancel Carly

Vehicle owners cancel for several legitimate reasons: their car issues are resolved, the app doesn't support their vehicle brand, they prefer mechanic consultations, or they find the annual cost no longer justifies their usage. Understanding your purchase channel is critical because cancellation methods and your consumer protections differ significantly depending on whether you bought via Carly's website or an app store. Your location in Singapore also matters, as local consumer laws provide specific safeguards.

Your consumer rights when cancelling in singapore

Singapore's consumer protection laws give you specific rights when cancelling digital subscriptions like Carly.

What the consumer protection (Fair trading) act covers

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing digital services. You have the right to clear information about cancellation terms before purchase, and the right to cancel within a reasonable timeframe if the service is faulty or misrepresented. However, protection applies differently depending on your purchase channel.

Your legal position is strong: the law presumes that any unfair contract term (including hidden cancellation fees or unreasonable notice periods) is not binding on you. Therefore, Carly cannot enforce cancellation terms that Singapore consumer law considers unreasonable. If Carly refuses to cancel or charges unexpected fees, you can escalate to the Consumers Association of Singapore (CASE) for mediation and enforcement.

App store versus website cancellations

If you bought through Apple App Store or Google Play, Apple and Google's refund policies govern your rights independently of Carly's terms. Both platforms allow refunds or cancellations within 14 days of purchase if the app doesn't work as described. For website purchases, Carly's cancellation policy applies, but Singapore consumer law still protects you against unfair contract terms that lock you in unreasonably. This means Carly cannot impose cancellation terms that contradict consumer protection principles, even if their website says they can.

Tocancel recommends checking both your platform's terms and Carly's policy before acting. Your strongest legal position emerges when you combine platform protections with Singapore's Consumer Protection (Fair Trading) Act.

Current Carly pricing and subscription plans in singapore

Carly offers multiple annual plans at different price points. Understanding your plan helps you verify the correct charge before cancelling and ensures you claim the right refund if eligible.

Annual license rates in singapore dollars

Below is the current pricing available through the Singapore Apple App Store and Carly's website, displayed in Singapore dollars (S$). All plans are annual subscriptions with automatic renewal unless you cancel.

Understanding annual billing and renewal

Carly charges annually only; no monthly or flexible billing options are available. Your subscription renews automatically on the same date each year unless you cancel before the renewal date. This is critical: you must initiate cancellation at least one month before your renewal date to avoid the next charge. If you cancel after the charge goes through, you may be eligible for a refund depending on your purchase channel and how recently the charge occurred.

How to cancel Carly if you bought through the apple app store

If you purchased your Carly subscription via the Apple App Store, Apple handles your subscription and refunds, not Carly directly.

Step-by-step cancellation on apple app store

1. Open the App Store app on your iPhone or iPad.
   • Tap your profile icon in the top-right corner.
   • Select "Subscriptions" from the menu.
2. Find Carly in your active subscriptions list.
   • Tap "Carly" to view your subscription details.
3. Tap "Cancel Subscription" or "Edit Subscription".
   • Follow the on-screen prompts to confirm cancellation.
   • Apple will ask you to confirm or select a reason for cancellation.
4. Confirm your cancellation.
   • You will receive an email confirmation from Apple within minutes.
   • Your access to Carly continues until your current billing period ends.

Cancellation through Apple is immediate and effective. Your subscription stops at the end of your current billing cycle, and no further charges occur. If you cancel within 14 days of purchase and believe Carly didn't work as described, you can request a refund directly from Apple by following the same steps and selecting "Request a refund" instead of "Cancel Subscription".

Refund eligibility via apple

Apple typically grants refunds within 14 days of purchase if you claim the app doesn't work as promised. Beyond 14 days, refunds are at Apple's discretion but are often granted if you have a valid complaint. Document your reason for cancellation clearly when you request the refund. Tocancel recommends keeping screenshots of any errors or unsupported vehicle messages as evidence.

How to cancel Carly if you bought through google play

If you purchased via Google Play on an Android device, Google manages your subscription and refund eligibility, separate from Carly's policies.

Step-by-step cancellation on google play

1. Open the Google Play app on your Android device.
   • Tap your profile icon in the top-right corner.
   • Select "Payments and subscriptions".
2. Tap "Subscriptions".
   • You will see a list of all your active subscriptions.
3. Select Carly from the list.
   • Tap "Cancel subscription".
4. Follow the prompts to confirm.
   • Google will ask if you want to cancel immediately or at the end of your billing period.
   • Select your preferred option and confirm.
5. Check your email for a cancellation confirmation.
   • Google sends a confirmation email within minutes.
   • Your access continues until your current billing period ends.

Like Apple, Google allows refunds within 14 days of purchase if the app doesn't function as described. After 14 days, refunds are possible but not guaranteed. Contact Google Play Support directly if you want to request a refund after cancelling, providing clear documentation of why Carly failed to meet your expectations.

How to cancel Carly if you bought from carly's website

If you purchased directly from Carly's website rather than through an app store, Carly manages your subscription directly and you must contact them to cancel.

Cancellation methods for website purchases

Carly requires at least one month's notice before your renewal date. You have two primary ways to cancel: via email or through their web contact form. Sending a written record is essential because it proves you initiated cancellation on time and protects you if a dispute arises.

Cancelling by email

1. Locate your Carly invoice or subscription confirmation email.
   • Note your subscription renewal date and invoice number.
2. Compose an email to [email protected].
   • Subject line: "App Cancel Automatic Renewal"
   • Include your invoice number or subscription reference.
   • State clearly: "I wish to cancel my Carly subscription effective immediately."
   • Include your renewal date so Carly processes the cancellation in time.
3. Attach your invoice to the email.
   • This verifies your account and speeds up processing.
4. Send and retain a copy.
   • Save this email and any confirmation response from Carly.
   • Wait for Carly to send a confirmation email (typically within 2-3 business days).

Cancelling via carly's web contact form

1. Visit Carly's website and navigate to their contact page.
   • Look for a "Contact Us" or "Support" section.
2. Complete the contact form with your details.
   • Subject: "App Cancel Automatic Renewal"
   • Include your invoice number and subscription renewal date.
   • Message: "I wish to cancel my Carly subscription. Please confirm cancellation by [your renewal date minus 30 days]."
3. Attach your invoice if the form allows.
   • This provides proof of your account ownership.
4. Submit and screenshot the confirmation.
   • Keep a screenshot of the submitted form as proof you contacted them.
   • Watch your email for a response within 2-3 business days.

Tocancel strongly recommends email over the contact form because email creates a clear timestamp and audit trail. If Carly charges you after you've requested cancellation, you have evidence to dispute the charge with your bank or card issuer.

Postal cancellation as a backup option

If email receives no response within one week, you can send a formal cancellation notice by post to Carly's registered address in Germany. Use registered mail with tracking to prove delivery. Address your letter to Carly's headquarters and include your invoice number, renewal date, and a statement requesting immediate cancellation. This method is slower but creates a legal paper trail if you need to escalate to CASE or your bank.

Contact Carly's support team for their current postal address, as it may change. Request confirmation in writing when you cancel by post.

What happens after you cancel Carly

Cancellation is not instant; understanding the timeline helps you verify the process worked.

Immediate steps after cancellation

After you submit your cancellation request, Carly or your app store will send a confirmation email. This email is your proof of cancellation. Save it in a folder you can access later if you need to dispute a charge. Your app access continues until your current billing period ends; you are not locked out immediately. You can continue using Carly until the expiration date shown in the confirmation.

Verifying the cancellation took effect

Check your subscription status 3-5 business days after requesting cancellation to confirm it is no longer active. On Apple App Store or Google Play, navigate back to your subscriptions list and verify Carly no longer appears under active subscriptions. If you cancelled via email to Carly directly, monitor your bank or card statement on your renewal date to confirm no charge appears. If a charge goes through despite cancellation, you have grounds to dispute it and claim a refund.

What to do if Carly charges you after cancellation

If a charge appears on your statement after your renewal date and you have proof you cancelled, contact your bank or card issuer immediately and initiate a chargeback or dispute. Provide them with your cancellation email or screenshot as evidence. Your bank can reverse the charge and may impose a fee on Carly for the disputed transaction. Simultaneously, contact Carly at [email protected] to report the erroneous charge and request an immediate refund. If Carly refuses to refund, escalate to the Consumers Association of Singapore (CASE) for formal mediation.

Refunds and when you are eligible

Your refund eligibility depends on your purchase channel and how much time has passed.

Refunds if you bought via apple app store

Apple grants refunds within 14 days of purchase if you believe Carly doesn't work as described. Go to your subscriptions, select Carly, and choose "Request a refund" instead of "Cancel subscription". Explain clearly why Carly didn't meet your expectations (for example, "App does not support my vehicle" or "App crashes on startup"). Apple reviews your request within 48 hours and typically approves it. Beyond 14 days, refunds are rare but possible if you document a genuine defect or Apple's own error.

Refunds if you bought via google play

Google Play also refunds within 14 days of purchase if you claim the app is faulty or misrepresented. Open Google Play, go to Subscriptions, select Carly, and choose "Request a refund". Provide a clear reason. Google reviews and typically approves refund requests within 48 hours. After 14 days, refunds are discretionary but possible with strong evidence of a defect.

Refunds if you bought from carly's website

Carly's refund policy depends on their terms of service, but Singapore consumer law allows you to claim a refund if you cancel before your renewal date and have reasonable grounds (for example, the app didn't work). Contact Carly immediately at [email protected] with a clear explanation. Include your invoice and explain why you are requesting a refund. Carly is not legally required to refund unless you can prove the service was faulty or misrepresented. However, if you cancel within 30 days of purchase due to a genuine defect, you have a reasonable claim under the Consumer Protection (Fair Trading) Act. If Carly refuses, escalate to CASE.

Tocancel advises documenting all communication. Keep all emails, invoices, and screenshots. This evidence is invaluable if you need to escalate to CASE or dispute a charge with your bank.

Common mistakes people make when cancelling Carly

Cancelling a subscription seems straightforward, but small errors can leave you charged or locked in.

Waiting too close to your renewal date

The biggest mistake is waiting until the last week before renewal to cancel. Carly requires one month's notice if you bought from their website. If you email cancellation on day 25 of the month and your renewal is on day 28, Carly may not process it in time and will charge you again. Calculate your renewal date now and set a calendar reminder 35 days before it. This gives you a safety buffer. Tocancel recommends cancelling the moment you decide not to renew, not the night before renewal.

Cancelling in the app instead of through your account

Many users delete the Carly app and assume they have cancelled. Deleting the app does not cancel your subscription. You must cancel through your Apple App Store or Google Play account settings, or by contacting Carly directly. Deleting the app and ignoring the subscription is how people get surprise charges months later.

Not keeping proof of cancellation

If you cancel via email or the contact form and do not save the confirmation, you have no evidence if Carly charges you again and claims they never received your request. Always save email confirmations, screenshots of submitted forms, and any response from Carly. This proof is essential if you need to escalate to your bank or CASE.

Missing the platform distinction

Cancelling on the wrong platform is useless. If you bought through Google Play but try to cancel by emailing Carly, your cancellation may not be processed because Google Play records show the subscription is active. Always cancel through the channel where you purchased. Check your original invoice or receipt to confirm which platform you used.

Ignoring a refund request timeout

Apple and Google's 14-day refund window is strict. If you wait three weeks to request a refund after purchase, they will deny it. If you're unhappy with Carly, request a refund immediately through your app store. The longer you wait, the harder it becomes to prove the app failed to work as promised.

Checking your Carly account and billing history

Before cancelling, verify your subscription details and ensure you cancel the correct plan.

Where to find your subscription information

On Apple App Store, go to your profile and tap "Subscriptions" to see your active Carly plan, renewal date, and billing amount. On Google Play, navigate to "Payments and subscriptions" and then "Subscriptions" to view the same details. If you bought from Carly's website, check your email for your original invoice or subscription confirmation. This email contains your invoice number and renewal date. Write down your renewal date before you cancel so you include it in your cancellation email to Carly.

Downloading your invoice for record

Download or screenshot your invoice and save it to a folder labeled "Subscriptions" or "Carly Cancellation". This document proves the amount charged, your plan tier, and your account ownership. You will need it if you request a refund or if a dispute arises. Tocancel recommends keeping this file for at least 12 months after cancellation in case Carly charges you unexpectedly or you need to escalate.

Checklist before you cancel Carly

Use this checklist to ensure you cancel correctly and protect yourself from future charges.

Where to escalate if Carly refuses to cancel or refund

If Carly ignores your cancellation request or charges you after you've asked them to stop, you have legal recourse in Singapore.

Contact the consumers association of singapore

The Consumers Association of Singapore (CASE) is your official consumer protection body. If Carly refuses to process your cancellation or denies a legitimate refund, lodge a complaint with CASE. They will contact Carly on your behalf, attempt mediation, and if necessary, escalate your case. CASE can recommend compensation and will advocate for your consumer rights. Visit case.org.sg or call them for guidance. Provide CASE with all your documentation: invoices, emails, cancellation confirmations, and proof of charges.

Dispute with your bank or card issuer

If Carly charges you after you've requested cancellation and they refuse to refund, contact your bank or card issuer and initiate a chargeback or payment dispute. Provide your bank with your cancellation email or screenshot, your invoice, and your renewal date. Your bank can reverse the charge and may investigate Carly for unauthorized billing. This process typically takes 30-60 days but is highly effective.

Your legal position under singapore consumer law

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms and non-compliance with advertised cancellation policies. If Carly's cancellation terms are unreasonable (for example, charging a high cancellation fee or requiring excessive notice), those terms may not be legally binding on you. Your legal position is that you can cancel a subscription service if you follow the advertised process and provide reasonable notice. Carly cannot charge you after you've cancelled unless they can prove you failed to provide proper notice or that you agreed to a legitimate non-cancellation term.

Tocancel has helped thousands of consumers cancel unwanted subscriptions and recover wrongful charges by understanding their rights and escalating effectively.

Summary and next steps

Cancelling Carly in Singapore is straightforward if you follow the correct steps for your purchase channel. If you bought via Apple App Store or Google Play, cancel through your subscription settings on those platforms within 14 days for refund eligibility. If you bought from Carly's website, email cancellation to [email protected] at least 30 days before your renewal date, including your invoice and renewal date. Always save your confirmation email and monitor your billing statement on renewal day to confirm no charge occurs.

Your consumer rights are strong under Singapore's Consumer Protection (Fair Trading) Act. You have the right to cancel, the right to clear cancellation information before purchase, and the right to escalate to CASE if Carly refuses to honour your cancellation. If a charge appears after you've cancelled, dispute it immediately with your bank and contact CASE for support. Tocancel.com offers guides and escalation support for consumers dealing with subscription cancellations worldwide, and you can find additional resources and community reviews on our platform to help you navigate cancellation with confidence.

Act now: calculate your Carly renewal date, confirm your purchase channel, and cancel within the next few days to avoid accidental charges. Keep all documentation. If you encounter resistance from Carly, Tocancel and CASE are your advocates.