Cancel Casting Networks: Step-by-Step Guide

How to cancel Casting Networks in singapore: your complete step-by-step guide

Why actors and performers cancel Casting Networks

Casting Networks is an online platform that connects creative professionals-actors, singers, dancers and performers-with casting directors across film, television, theatre, commercials and digital projects. You build a professional profile, upload headshots and showreels, and submit directly to casting calls posted by industry professionals. The service operates via web platform and iOS/Android mobile apps, with a free tier for basic profile creation and a premium membership that unlocks unlimited submissions, priority visibility and advanced filtering tools.

Many performers in Singapore cancel Casting Networks for straightforward reasons. You might be between projects, relocating overseas, or finding that the casting calls no longer match your career stage or niche. Others discover they prefer competing platforms, feel overwhelmed by submission volume, or want to consolidate their professional presence in one place. Some cancel simply because they are no longer actively auditioning.

If you have made the decision to cancel, Tocancel is here to walk you through exactly what happens next and how to do it cleanly, protecting your profile data and avoiding unexpected charges.

What you need to know before cancelling

Your profile remains visible to casting directors after you cancel your subscription-this is an important consumer protection that preserves your previous work exposure and industry visibility. However, you lose the ability to submit to new casting calls once your membership ends. You also cannot access premium features like priority profile placement, advanced filtering or exclusive casting opportunities. Refunds for voluntary cancellations are generally not available, though exceptions may apply if Casting Networks cancels your account on their side due to a service fault or breach of their terms.

Understanding these points before you act means you can make a confident decision about whether cancellation or a temporary pause serves your career better.

Your legal position as a consumer

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel a digital subscription within a reasonable timeframe, provided Casting Networks has not already delivered the service for the billing period. If the company has failed to deliver the promised service, contains misleading pricing information, or breaches the contract terms, you have grounds to escalate to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Tocancel always recommends keeping evidence of your cancellation request and any correspondence-this protects you if billing disputes arise.

Casting Networks pricing in singapore dollars

Your subscription cost depends on which platform you use to purchase and your subscription tier.

Current membership plans and pricing

What premium membership gives you

When you pay for premium, you unlock unlimited casting submissions, priority visibility in casting director searches, advanced filtering and sorting tools, and full access to the iOS and Android mobile apps. Premium members also receive early access to exclusive casting calls and higher profile placement during peak audition seasons. The free tier limits your submissions to a small number per month and restricts certain app features, making it suitable only if you are building a profile without actively auditioning.

If you are on the premium plan and no longer need these features, cancelling stops future charges-and Tocancel will show you how to do this in the next section.

How to cancel Casting Networks via your web account

Cancelling through your account settings is the fastest, most transparent route and gives you an immediate confirmation receipt.

Step-by-step cancellation on desktop or mobile browser

1. Sign in to your Casting Networks account at castingnetworks.com using your registered email and password.
2. Navigate to your account settings or subscription management area.
   • Look for a profile icon or menu button in the top right corner of the page.
   • Select "Account Settings," "Membership," "Subscription" or "Billing & Payments"-labels vary slightly.
   • If you cannot locate these options immediately, scroll down the settings page or check your account dashboard homepage.
3. Find the cancellation, "Manage Subscription" or "Pause Membership" button.
   • The platform may display your current plan, renewal date and next billing amount.
   • Look for a red or outlined button labelled "Cancel Subscription" or "End Membership."
   • Do not confuse this with "Update Payment Method"-that will change your card details, not cancel your membership.
4. Select the cancellation button and confirm your action when prompted.
   • Casting Networks typically asks for a reason (optional) and may offer a discount to retain you-declining this is your choice.
   • You will receive an on-screen confirmation message and a confirmation email to your registered address.
5. Save or screenshot your confirmation message and email for your records.
   • This is your proof of cancellation and protects you if charges continue or billing disputes arise.
   • Tocancel recommends forwarding this confirmation to yourself or to a dedicated cancellations folder.
6. Verify the cancellation within 5-7 business days by logging back in and checking your account status.
   • Your subscription status should display as "Cancelled," "Inactive" or "Free Member."
   • If it still shows as active, contact Casting Networks support immediately with your confirmation number.

How to cancel via the iOS app

If you subscribed through the iOS App Store in Singapore, you must cancel through Apple's subscription management system, not through the Casting Networks app itself.

1. Open the Settings app on your iPhone or iPad and tap your name at the top.
2. Select "Subscriptions" from the menu.
3. Find "Casting Networks" in your active subscriptions list and tap it.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask you to confirm your reason for cancelling-this is optional.
   • You will see a confirmation that your subscription will end on your next billing date.
5. Take a screenshot of the cancellation confirmation and save it to your device or email.
6. Return to the same screen in 24 hours to verify the subscription status shows "Cancelled" or no longer appears.

How to cancel via the android app

Android users who subscribed through Google Play must cancel through Google Play's subscription settings.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top right corner and select "Manage subscriptions."
3. Find and tap "Casting Networks" from your subscriptions list.
4. Tap "Cancel subscription" and confirm your choice when prompted.
   • Google Play will inform you of your final billing date and the date your subscription ends.
5. Screenshot or save your cancellation confirmation.
6. Check back in 24 hours to confirm the subscription no longer appears under active subscriptions.

Tocancel advises keeping clear records of every cancellation step-these become your legal evidence if the company continues to charge you after you have requested cancellation.

What happens after you cancel Casting Networks

Understanding the timeline and what changes ensures you are not caught off guard.

Your access after cancellation

Once your cancellation takes effect (usually on your next billing date), you lose access to premium features immediately. Your profile remains live and visible to casting directors-this is intentional and protects your professional reputation. You can still log in to view your profile, but you cannot submit to casting calls or use advanced search filters. You can upgrade back to premium at any time if you decide to return to active auditioning.

Timing and billing cycle

Your cancellation typically takes effect on your next billing date, not immediately. If you cancel on the 15th of the month but your renewal date is the 20th, your premium access continues until the 20th, and you are not charged again. Casting Networks will not prorate or refund unused days in your current billing period-this is standard for digital subscriptions in Singapore.

If you are charged after your cancellation date and you have proof of your cancellation request, you have grounds to dispute the charge through your bank or payment provider, or escalate to CASE.

Your profile and submission history

Cancelling your subscription does not delete your profile. All your headshots, showreels, bio, credits and previous submissions remain visible to casting professionals. You are not removing yourself from the platform-you are simply pausing your ability to submit to new opportunities. If you ever want to delete your profile entirely, you will need to request account deletion separately through Casting Networks support.

Refunds and billing disputes

Knowing your refund rights prevents frustration and protects you if things go wrong.

Standard refund policy

Casting Networks does not issue refunds for voluntary cancellations once the subscription period has begun. If you cancel mid-cycle, you forfeit the unused portion of your membership fee. However, if Casting Networks fails to deliver the service as promised-for example, the app is down for an extended period, casting calls are not genuine, or your profile cannot be created-you may have grounds to request a refund or credit under the Consumer Protection (Fair Trading) Act.

What to do if you are charged after cancellation

If Casting Networks continues to charge you after you have cancelled, take these steps immediately:

1. Gather your evidence: your cancellation confirmation email, screenshots of your account status showing "Cancelled," and your credit card or bank statements showing unwanted charges.
2. Contact Casting Networks support in writing (email is preferable) with the subject line "Billing Dispute: Charges After Cancellation" and provide your account email, the disputed charge date and amount, and copies of your cancellation confirmation.
3. Wait 10 business days for a response. If Casting Networks does not reply or refuses to refund, escalate to your bank or credit card provider and request a chargeback.
4. If the dispute remains unresolved, file a complaint with CASE (Consumers Association of Singapore) at 1800-6100-6 or online at case.org.sg. CASE will investigate and mediate on your behalf at no cost to you.

Under Singapore consumer law, you are protected against unfair billing practices, and Tocancel supports your right to dispute unauthorised charges.

Common mistakes when cancelling Casting Networks

Many performers think they have cancelled when they have not, leaving them vulnerable to surprise charges and frustration.

Mistake 1: updating your payment method instead of cancelling

The easiest slip is clicking "Update Payment Details" or "Change Card" instead of "Cancel Subscription." Your membership remains active, and you will be charged on your next billing date using the new payment method. Always ensure you are in the subscription or billing management section and looking for a red or final warning before you confirm cancellation.

Mistake 2: not keeping a cancellation confirmation

If you do not save your cancellation email or screenshot, you have no proof you requested cancellation. If billing continues or a dispute arises, Casting Networks can claim you never cancelled. Tocancel insists on this: take a screenshot, forward your confirmation email to yourself, and keep it in a folder for at least one year.

Mistake 3: cancelling on app but not through the store

If you subscribed through the iOS App Store or Google Play, cancelling only within the Casting Networks app does not work. You must cancel through Apple's Settings or Google Play's subscription manager. Many users do not realise this and are surprised when they are charged again.

Mistake 4: assuming your profile is deleted

Cancelling your subscription does not delete your profile. If you do not want your headshots and information visible to casting directors, you must request account deletion separately-this is a different action from cancellation.

Mistake 5: not checking your cancellation went through

Always log back in after 24-48 hours to verify your subscription status has changed to "Inactive," "Free" or "Cancelled." If it still shows "Active," your cancellation did not go through, and you should contact support immediately.

Cancellation checklist for Casting Networks

Use this checklist to ensure your cancellation is complete and documented.

Why tocancel exists to help you cancel

Cancelling a subscription should be simple, but many companies make it deliberately difficult. Tocancel was created to empower you-to give you clear, step-by-step guidance so you can take control of your digital memberships and protect your wallet. We understand that performers juggle multiple platforms, budgets and career phases, and sometimes a service no longer serves you. That is completely valid.

Tocancel has helped thousands of consumers cancel subscriptions like Casting Networks, understand their consumer rights under Singapore law, and dispute unwanted charges. We believe transparency is your right. Whether you are cancelling because you are between roles, relocating, or simply trying a different platform, Tocancel is here to make sure you do it with confidence and a clear paper trail.

Visit Tocancel.com today to explore cancellation guides for other digital services, find contact information for consumer protection authorities, and access templates for disputing billing errors. Your rights as a consumer matter, and Tocancel is committed to helping you exercise them.

Contact information for Casting Networks

If you need to reach Casting Networks directly to resolve a billing issue or escalate a cancellation problem:

• Corporate headquarters: Los Angeles, California, USA
• Secondary office: New York, New York, USA
• Support portal: castingnetworks.com (Account Settings > Contact Support)

For consumer complaints unresolved with Casting Networks, contact the Consumers Association of Singapore (CASE) at 1800-6100-6, email: [email protected], or visit case.org.sg.