Cancel Lasting: The Right Way

How to cancel Lasting and reclaim control of your subscription in singapore

What Lasting is and why you might want to cancel

Lasting is a subscription-based app and web platform that offers guided relationship coaching, couples therapy sessions, and structured communication workshops. You access the service through your iPhone, Android device, or computer, and your subscription grants you entry to weekly modules, interactive exercises, and habit-tracking tools designed to strengthen your relationship.

The platform delivers video lessons, guided exercises, and progress tracking that sync across your devices. However, not every subscriber finds the content valuable for their situation, and many decide to cancel after completing their goals or discovering the service doesn't meet their expectations.

Common reasons subscribers cancel Lasting

You might cancel because you've worked through the available lessons, the content doesn't align with your relationship needs, you've found a more affordable alternative, or the subscription simply isn't providing the value you expected. Whatever your reason, you have the right to cancel without penalty or justification.

Why understanding your cancellation rights matters

Many people stay subscribed far longer than intended simply because they don't know how to cancel properly. Understanding your rights as a Singapore consumer and the correct cancellation process protects you from unexpected recurring charges and ensures you're not locked into a service you no longer use. Tocancel exists to empower you with this knowledge so you can take control of your subscriptions immediately.

Your consumer rights in singapore and what protection you have

Singapore's consumer protection framework gives you specific legal rights when dealing with subscription services like Lasting. You are not simply bound by terms and conditions that contradict your statutory protections.

Consumer protection (Fair trading) act and your safeguards

The Consumer Protection (Fair Trading) Act (CPFTA) is your primary legal shield. It prohibits Lasting from using unfair trade practices, including misleading subscription terms, hidden recurring charges, deceptive cancellation processes, or dark patterns designed to trap you in the service.

This means Lasting cannot deliberately obscure the cancellation button, misrepresent when your subscription renews, or hide the true cost of renewal. If their cancellation process is intentionally buried or confusing, that violates the CPFTA. Your legal position is clear: the company must make cancellation at least as easy as signing up.

If you encounter unfair practices, you can escalate your complaint to the Consumers Association of Singapore (CASE), which investigates breaches and can pursue compensation on your behalf. Tocancel recommends documenting any misleading claims or barriers to cancellation before you escalate.

Your refund rights under singapore law

While Lasting may state that subscription fees are non-refundable, this clause does not override consumer protection law in Singapore. You have the right to request a refund if the service was faulty, fundamentally different from what was advertised, or not fit for the purpose it was sold for.

A blanket "no refunds" policy is not enforceable if Lasting failed to deliver the advertised features, the service was defective, or you discovered the service was entirely misrepresented. You have a reasonable window to claim a refund if these conditions apply. Document any missing features or promised content you never received, as this evidence strengthens your claim if you need to escalate to CASE.

How to cancel Lasting based on where you purchased

Your cancellation method depends entirely on whether you subscribed through Apple, Google Play, or Lasting's own website. This distinction is crucial because you cannot cancel an Apple or Google subscription from within the Lasting app itself.

Cancelling if you purchased via apple app store

If you subscribed to Lasting through your iPhone or iPad, follow these steps exactly to cancel before your next billing date:

1. Open Settings on your iPhone or iPad.
   • Tap your name at the very top of the Settings menu.
2. Select Subscriptions from the options displayed.
   • You will see a list of all your active subscriptions.
3. Find Lasting in your active subscriptions list and tap it.
   • Do not open the Lasting app itself; this method will not work from within the app.
4. Tap Cancel Subscription.
   • Apple may offer you a discounted renewal period; you can skip this and proceed to cancel.
5. Choose your reason for cancellation if prompted.
   • Your feedback helps Lasting understand why users leave, but this step is optional.
6. Confirm cancellation when Apple asks you to verify.
   • Apple will immediately display an "expires on" date showing when your access ends.
   • Take a screenshot of this confirmation for your records with Tocancel.

Cancelling if you purchased via google play

If you use an Android device and subscribed through Google Play, your cancellation path is slightly different:

1. Open the Google Play Store app on your Android phone or tablet.
   • Do not cancel from within the Lasting app; this method will not work.
2. Tap your profile icon in the top right corner.
   • This is usually a circular image or initial in the top right of the screen.
3. Select Manage subscriptions from the menu.
   • You will see all subscriptions linked to your Google Play account.
4. Find Lasting and tap it.
   • Scroll down if necessary to locate the subscription in your list.
5. Tap Cancel subscription at the bottom of the screen.
   • Google will ask you why you are cancelling; provide honest feedback if you wish.
6. Confirm your cancellation.
   • Google will show you the exact date your subscription ends and access is revoked.
   • Screenshot this confirmation and keep it safe.

Cancelling if you purchased directly from lasting's website

If you subscribed through Lasting's own website rather than an app store, you must cancel directly through your account:

1. Log in to your Lasting account at the website.
   • Use the email and password you registered with.
2. Navigate to Account Settings or Subscription Management.
   • This is usually in a menu at the top right of the page or in your profile section.
3. Find your subscription details and look for a Cancel or Manage Subscription option.
   • Click or tap this option to proceed.
4. Follow the cancellation prompts and confirm.
   • Lasting may ask why you are cancelling; you can leave this blank or provide feedback.
5. Save a screenshot of the cancellation confirmation.
   • This serves as proof that you cancelled on a specific date.
6. Check your email for a cancellation confirmation message.
   • This should arrive within minutes of completing the cancellation.

If Lasting's website does not have a clear cancellation option, email their support team directly and request cancellation in writing. Keep a copy of this email as evidence of your cancellation request. Tocancel recommends sending such emails from the same address linked to your subscription account.

What happens after you cancel Lasting

Cancelling your subscription does not delete your account or access history. Here is what to expect in the days and weeks following cancellation.

Your access and billing timeline

Once you cancel, your access continues until the end of your current billing period. If you cancel on the 15th of a month and your subscription renews on the 25th, you retain full access until the 25th. After that date, you cannot log in or access any content.

No further charges will appear on your payment method after your final billing date. If a charge appears after cancellation, contact Lasting immediately and escalate to CASE if they do not reverse it within 7 days. Tocancel recommends checking your bank or credit card statement for 30 days after cancellation to confirm no recurring charges have been processed.

Removing Lasting from your device

After cancellation, you can delete the Lasting app from your phone or computer. This is optional but recommended if you no longer intend to use the service. Deleting the app does not affect your cancellation; it simply frees up storage space on your device.

When Lasting refuses to cancel and how to escalate

Most cancellations process smoothly, but occasionally a subscriber encounters resistance or the cancellation does not go through. If this happens to you, know that Lasting cannot legally prevent you from cancelling.

Common barriers and how to overcome them

Some companies make cancellation deliberately difficult by hiding the option, requiring you to call instead of offering online cancellation, or claiming you must contact support first. If Lasting uses any of these tactics, you are experiencing an unfair trade practice under the CPFTA.

Your legal position: cancellation must be at least as easy to complete as subscription. If you cannot find a cancellation button or link, email Lasting directly and request cancellation in writing. Use clear language such as "I request immediate cancellation of my Lasting subscription effective today. Please confirm receipt and the cancellation date via email."

Keep a copy of this email and any response. If Lasting does not respond or refuses to cancel, escalate your complaint to the Consumers Association of Singapore (CASE) at 6100-0315 or visit www.case.org.sg. CASE investigates unfair cancellation practices and can compel Lasting to cancel your subscription and refund any charges after cancellation.

Refund eligibility and how to claim

Lasting states that subscriptions are non-refundable, but Singapore law recognizes exceptions. You may be entitled to a refund in specific circumstances.

When you qualify for a refund

You have grounds to request a refund if the service was faulty or defective (for example, the app crashed or lessons did not load), the content was fundamentally different from what was advertised at purchase, or the service was never fit for the purpose Lasting claimed. A faulty service includes features promised but never delivered, broken functionality, or misleading descriptions.

Cancellation within 14 days of purchase may also entitle you to a refund under Singapore's cooling-off period, though this applies primarily to goods; digital services have a shorter window or may not qualify. Check Lasting's terms at the point of purchase to confirm their stated refund policy at that time, as this is what you agreed to.

How to claim a refund from Lasting

Email Lasting's support team and clearly state your grounds for refund. For example: "I purchased a Lasting subscription on [date] for SGD [amount]. The service promised [specific feature] but this feature is not available in my account. I request a refund of SGD [amount] to my original payment method within 7 days."

If Lasting refuses or does not respond within 14 days, escalate to CASE with a copy of your email, your proof of payment, and evidence of the issue (screenshots, dates, promised vs. actual features). CASE will investigate and can order Lasting to refund you if the company breached consumer protection law. Tocancel has helped thousands of consumers recover unfair charges by following this escalation path.

Common mistakes when cancelling Lasting

Cancellation seems simple, but small oversights can leave you vulnerable to continued charges or disputes. Here are the mistakes Tocancel sees most often, and how to avoid them.

Mistake 1: cancelling from within the Lasting app instead of your app store

Many users attempt to cancel Lasting by navigating to settings within the app itself. This does not work for subscriptions purchased through Apple or Google. You must cancel through your app store account, not within the app. If you cancel in the wrong place, your subscription continues and you will be billed on your next renewal date.

Remember: app store subscriptions are managed by Apple or Google, not by Lasting. The app has no authority to cancel a subscription purchased elsewhere.

Mistake 2: cancelling but not confirming the end date

After you click "cancel," always take a screenshot showing the confirmation and your subscription's end date. Without this proof, you cannot dispute a charge that appears after cancellation. If Lasting charges you again, your screenshot is evidence that you cancelled in time and are entitled to a refund.

Mistake 3: assuming cancellation means immediate access loss

Cancellation does not stop your access today. Your access continues until your current billing period ends. If you expect to lose access immediately and plan accordingly, you may face disruption. Understand your exact end date and plan around it.

Mistake 4: not checking your bank statement after cancellation

Always verify that no charges appear on your bank or credit card statement for 30 days after cancellation. If a charge does appear, contact Lasting immediately and request a refund. If Lasting does not reverse the charge within 7 days, escalate to CASE. Tocancel recommends setting a calendar reminder to check your statement one week after your subscription's stated end date.

Pricing and subscription tiers for Lasting

Understanding Lasting's pricing structure helps you assess whether cancellation is the right choice and ensures you know exactly what you are cancelling.

If you are on a free trial and forget to cancel before day 7, you will be charged the full subscription amount. Tocancel recommends cancelling free trials within 24 hours of signing up if you are unsure you want to continue past the trial period.

Should you keep or cancel Lasting: a quick checklist

Use this checklist to decide whether cancellation is right for you:

If three or more of these signs point to cancellation, Tocancel recommends you proceed. Your subscription exists to serve you, not the other way around.

Real subscriber reviews and feedback on Lasting

Lasting has a 4.5 out of 5 average rating across app stores, with most feedback reflecting users who found value in the structured lessons and habit-tracking features. However, common reasons for negative reviews include the cost relative to free alternatives, technical bugs, and difficulty cancelling the subscription.

Several reviewers noted they cancelled because they had completed all available content or discovered better-suited services. Others cancelled because they felt the curriculum did not address their specific relationship challenges. A smaller group cancelled specifically because the cancellation process was not clear or required calling support instead of offering online cancellation.

If you are reading negative reviews and considering cancellation, know that Tocancel supports your right to cancel regardless of your reason. You do not need Lasting's permission or approval to stop using the service.

Comparison of Lasting against alternatives

If you are cancelling because Lasting does not meet your needs, you may wonder whether alternative services offer better value. Here is how Lasting compares:

Lasting occupies a middle ground: more affordable than therapy apps but more targeted than meditation services. If you are cancelling due to cost, free YouTube resources and podcasts offer similar relationship advice at no charge. If you need professional therapy, Talkspace or Betterhelp may be more appropriate, though both are more expensive.

Contact and escalation details for Lasting

If you need to contact Lasting directly for cancellation support or refund inquiries, note that Lasting's headquarters are located in the United States, and their support team responds primarily through email.

For cancellation issues or refund requests that Lasting does not resolve within 14 days, escalate to the Consumers Association of Singapore (CASE). CASE handles consumer complaints related to unfair trading practices, misleading cancellation processes, and non-refundable charges that violate Singapore consumer law.

CASE contact details:
Telephone: 6100-0315
Website: www.case.org.sg
Address: 170 Clemenceau Avenue, Singapore 239928

File a complaint with CASE if Lasting refuses to cancel, does not process a refund you are entitled to, or continues charging you after you cancelled. CASE investigates free of charge and can pursue compensation on your behalf. Tocancel recommends contacting CASE as your final escalation step before pursuing small claims court, though CASE's intervention often resolves disputes without further legal action.

Final checklist before you cancel Lasting

Before you submit your cancellation request, work through this checklist to ensure you are fully prepared:

• I have confirmed whether I subscribed via Apple App Store, Google Play, or Lasting's website.
• I know my current subscription's renewal date and what I will be charged if I do not cancel in time.
• I have downloaded or screenshotted any content, progress, or notes I want to keep from the app.
• I have confirmed the exact cancellation steps for my platform (Apple, Google, or website).
• I understand that cancellation will end my access at the end of my current billing period, not immediately.
• I am prepared to take a screenshot of the cancellation confirmation to prove I cancelled on a specific date.
• I will monitor my bank statement for 30 days to ensure no charges appear after my subscription ends.
• I know how to contact Lasting if I need to escalate a refund request or dispute a charge.
• I have saved CASE's contact details in case I need to file a consumer complaint.

If you can check every box, you are ready to cancel confidently. Your subscription does not have you trapped, and Lasting cannot legally prevent you from cancelling. You have the right, the tools, and the legal backing to take control of your subscriptions today.

Takeaway: you are in control

Cancelling Lasting is straightforward when you know where you subscribed and follow the correct steps. Apple and Google subscriptions cancel through your app store account, not within the app itself. Direct website subscriptions cancel through Lasting's account settings or via email to their support team. Once you cancel, your access continues until your current billing period ends, and you will receive no further charges.

If Lasting makes cancellation deliberately difficult, refuses to process your cancellation, or charges you after you cancelled, you have legal recourse under Singapore's Consumer Protection (Fair Trading) Act. The Consumers Association of Singapore (CASE) investigates such breaches and can compel refunds and remedies on your behalf.

Take a screenshot of your cancellation confirmation, check your bank statement for unexpected charges, and escalate to CASE if Lasting does not honor your cancellation within 7 days. Tocancel has helped thousands of consumers cancel subscriptions successfully and recover unfair charges by following this framework. You have the right to control your subscriptions, and Tocancel is here to ensure you understand and exercise that right from today.