Cancel Lasting: Your Step-by-Step Guide

How to cancel Lasting and protect your legal documents: your complete south african guide

Understanding Lasting and why you might want to cancel

Lasting is a subscription-based platform that helps you create, manage, and store legal documents like Lasting Power of Attorney (LPA) agreements online. The service guides you through each required step and keeps your documents secure in the cloud, but access to key features depends on maintaining an active paid subscription.

You may decide to cancel for several reasons: you have completed your legal documents, the monthly cost no longer fits your budget, you prefer managing your legal affairs through another provider, or you simply no longer need the service. Whatever your reason, Tocancel understands that ending your subscription should be straightforward and transparent. This guide walks you through every cancellation method available to you, ensuring you stay in control of your billing and your data throughout the process.

How lasting's subscription model works

Lasting operates a tiered subscription system, with billing handled through three separate channels: the Apple App Store, Google Play, or Lasting's own website platform. Each subscription tier unlocks access to different document templates, legal guidance resources, and storage capacity. The critical detail that confuses many users is this: the platform where you purchased your subscription is the only place where you can cancel it. Attempting to cancel from within the Lasting app itself will not stop your recurring billing, which is why following the platform-specific steps outlined in this guide is essential to protect your finances.

Why tocancel exists to help you

At Tocancel, we have guided thousands of South African consumers through subscription cancellations, and we recognise the frustration that arises when companies provide unclear instructions or hide cancellation methods. Lasting's system requires you to navigate Apple, Google, or their web portal separately from the mobile app itself, a design choice that leaves many users confused and unable to cancel when they choose to. We exist to demystify that process, explain your consumer rights, and empower you to cancel on your own terms without fear of continued billing.

Your consumer rights in south africa

South Africa's Consumer Protection Act (CPA) grants you real protections when cancelling Lasting, protections that apply regardless of what Lasting's own terms and conditions claim about non-refundable fees.

The consumer protection act and cooling-off rights

Under the CPA, you have a 5 business-day cooling-off period from the date you purchase a subscription if you entered into the agreement at a distance, meaning online or by telephone. This means if you subscribed to Lasting online, you can typically request a full refund within 5 business days without providing any reason. The 5-day clock starts from the date of purchase, not from the date you first use the service. Once this window closes, your right to a refund depends on whether Lasting has breached its contractual terms or misled you about the features and access you would receive.

When Lasting must refund you

Even if Lasting's terms declare all fees are non-refundable, the CPA requires the company to refund you under these circumstances:

• You are within the 5 business-day cooling-off period from the date of purchase.
• The subscription fails to deliver the standard of quality, durability, and fitness for purpose that you reasonably expected based on the marketing and the price you paid.
• Lasting misrepresented the features, access level, or functionality you would receive with your subscription tier.
• You paid for a premium tier but discovered that promised legal templates, tools, or storage capacity are unavailable or broken.
• The service experiences persistent technical failures that prevent you from using the core features you paid for.

Tocancel recommends documenting any service failures in detail: take screenshots of broken features, save error messages, record dates when you could not access documents, and note any communications from Lasting support. This evidence becomes your strongest lever if you need to escalate a refund dispute to the National Consumer Commission (NCC), South Africa's official enforcement body for consumer rights.

Your legal position

You are not at the mercy of Lasting's terms of service. The Consumer Protection Act exists specifically to protect you from unfair contract terms, and the NCC has the authority to investigate complaints and order refunds or cancellations. If Lasting refuses to cancel your subscription or refund your money within 5 business days of a valid cooling-off request, you have the legal right to escalate your case to the NCC at no cost to you.

How to cancel Lasting on your iPhone

If you purchased your Lasting subscription through the Apple App Store, you must cancel through your iPhone Settings rather than from within the Lasting app.

Step-by-step cancellation via apple app store

1. Open the Settings app on your iPhone and tap your Apple ID profile picture at the top of the screen.
   • You will see your name, email address, and phone number displayed.
2. Tap Subscriptions from the menu options.
   • This section shows all active and expired subscriptions linked to your Apple ID.
3. Find and tap Lasting in the subscription list.
   • You will see your current plan, next billing date, and renewal price.
4. Tap Cancel Subscription (the button may also read "Edit Subscription" depending on your iOS version).
   • Apple will ask you to confirm your reason for cancelling; this is optional information.
5. Follow Apple's prompts to confirm the cancellation.
   • You will receive an email confirmation from Apple within minutes.
6. Return to the Lasting subscription entry in Settings to verify the status now shows "Subscription Ended" or "Cancelled".
   • Your access continues until the current billing period expires, after which you lose premium features.

Once you cancel through Apple, your subscription stops renewing on the next scheduled billing date, and no further charges appear on your card. Keep your Apple confirmation email as proof for your records and for Tocancel's reference if you need to pursue a refund claim.

What happens to your documents after cancellation

Cancelling your Lasting subscription does not delete your legal documents. You retain access to view and download your completed LPA agreements and other files, though you may lose the ability to edit or create new documents depending on your plan tier. Before cancelling, export or download any documents you wish to keep as a backup, stored on your personal device or cloud storage separate from Lasting.

How to cancel Lasting on android devices

If you subscribed to Lasting via Google Play, you must manage your subscription through the Google Play app on your Android device or through your Google account online.

Cancelling via google play on your android phone

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner of the screen.
2. Select Subscriptions from the dropdown menu.
   • You will see a list of all active subscriptions under your Google account.
3. Tap on Lasting in the list.
   • Review your current plan details and the next billing date.
4. Tap Cancel Subscription at the bottom of the screen.
   • Google Play will display a cancellation confirmation screen.
5. Select your reason for cancellation from the options provided (this step is optional but helps Google understand user experience).
   • Tap Cancel Subscription again to confirm your decision.
6. Wait for the confirmation message stating your subscription has been cancelled.
   • Google will send you a confirmation email within a few minutes.

Your Lasting access continues through the end of your current billing cycle. No charges appear on your linked payment method after the cancellation takes effect, and Tocancel recommends keeping the cancellation confirmation email for your records.

Cancelling via web browser (Google play)

If you prefer to cancel Lasting through your computer, you can manage your Google Play subscriptions online:

1. Visit play.google.com and sign in with your Google account.
   • Use the same Google account you used to purchase the Lasting subscription.
2. Click your profile icon in the top right corner and select Payments and subscriptions.
   • Then click Manage subscriptions.
3. Find Lasting in your subscriptions list and click it.
   • Review your billing details and current plan information.
4. Click Cancel Subscription.
   • Google will ask you to confirm and optionally provide feedback about your cancellation reason.
5. Complete the cancellation process and confirm receipt of your cancellation email.
   • Your subscription ends at the close of your current billing period.

This web-based method is often clearer and faster than navigating the mobile app, so use whichever method feels most comfortable to you.

How to cancel Lasting via the web platform

If you subscribed directly through Lasting's website rather than through Apple or Google, you cancel through your Lasting account dashboard.

Cancelling a web-based Lasting subscription

1. Visit the Lasting website and log in to your account using your email address and password.
   • Ensure you are logged into the account associated with your subscription.
2. Navigate to your Account Settings or Subscription settings (usually found in a menu under your profile or account).
   • Look for a section labelled "Billing", "Subscription", or "Plans".
3. Locate your active subscription in the settings panel.
   • You will see your current plan name, the billing cycle, and the next renewal date.
4. Click the Cancel Subscription or Downgrade option.
   • Lasting will display a confirmation dialog asking you to confirm the cancellation.
5. Follow any additional prompts and confirm your cancellation request.
   • The system will show a success message once your request has been processed.
6. Check your email for a cancellation confirmation from Lasting.
   • This email serves as your proof of cancellation and is essential if you later need to dispute a charge.

After web-based cancellation, your subscription stops renewing on the scheduled date, and Lasting must cease billing you. If a charge appears after your cancellation confirmation, contact Lasting support immediately and provide your cancellation confirmation email as evidence.

Understanding lasting's pricing and cancellation timeline

This section summarises Lasting's typical subscription structure and what you can expect during the cancellation process.

Your cancellation is final as soon as you receive confirmation from the platform (Apple, Google, or Lasting directly). Do not rely on verbal assurances from support agents; only the written confirmation email counts as proof.

What to do after you cancel Lasting

Cancelling your subscription is only the first step. Taking action after cancellation protects your finances and your data.

Verify your cancellation in your records

Save every cancellation confirmation email in a dedicated folder on your computer or cloud storage. Label it clearly with the date, the service name (Lasting), and your subscription plan. If Lasting attempts to charge you after cancellation, you have written proof that you cancelled within the required timeframe. Many consumers underestimate the power of a single confirmation email when disputing fraudulent charges with their bank.

Check your statement for unexpected charges

Monitor your credit card or bank statement for the next two billing cycles after you cancel. Occasionally, billing systems experience delays or errors, and a rogue charge may still appear even after you have followed all cancellation steps. If you see a charge from Lasting or from Apple or Google on behalf of Lasting after your cancellation date, do not ignore it. Contact your bank within 30 days to dispute the charge and provide your cancellation confirmation email as evidence. Tocancel has helped thousands of consumers recover unexpected charges by acting quickly and providing clear documentation.

Request a refund if you qualify

If you cancelled within the 5 business-day cooling-off period, contact Lasting's support team immediately and request a refund in writing. Include your subscription purchase date, the date of your cancellation request, and your cancellation confirmation number or email. State clearly that you are exercising your rights under the Consumer Protection Act. If Lasting does not respond within 5 business days, escalate your request to the National Consumer Commission with a copy of your cancellation email and Lasting's non-response.

Export your documents before they become inaccessible

Some subscription services restrict document access after cancellation. Before your access expires, download or export all your legal documents (LPA agreements, supporting files, records) to your personal device or a separate cloud service. Store these files securely and separately from Lasting's platform. This ensures you retain a personal copy of your important legal documents even if you never renew your subscription.

Common mistakes when cancelling Lasting

Many South African consumers make avoidable errors during the cancellation process, errors that sometimes result in continued billing or the loss of important documents. Recognising these pitfalls now saves you time, money, and frustration.

Mistake 1: cancelling only within the app

The Lasting app contains no cancellation function. Many users tap Settings within the app and assume they have cancelled their subscription; in reality, nothing has changed on the billing side. Your recurring charge continues, and you discover this weeks later on your bank statement. Always cancel through the platform where you purchased the subscription: Apple Settings, Google Play, or the Lasting website. Tocancel recommends confirming your cancellation by logging back into that platform one hour later to verify that your subscription status has changed to "Cancelled" or "Ended".

Mistake 2: deleting the Lasting app instead of cancelling

Removing the Lasting app from your phone does not cancel your subscription. Your billing account remains active on Lasting's servers, and you continue to be charged each month. Only the subscription platforms (Apple, Google, Lasting) can process cancellations and stop billing. Deleting the app is a waste of storage space and leaves your account vulnerable; it achieves nothing regarding your subscription status.

Mistake 3: ignoring the cooling-off window

You have 5 business days from purchase to cancel and request a full refund without justification. After day 5, your refund rights narrow significantly: you can only claim a refund if the service has failed, been misrepresented, or does not meet a reasonable standard of quality. Do not procrastinate if you discover within the first week that Lasting is not for you. Act immediately and request your refund in writing to Lasting support or to the NCC if Lasting refuses.

Mistake 4: not documenting service failures

If you cancel because Lasting has failed to deliver promised features, document those failures now before you lose access. Screenshots of error messages, broken features, unavailable templates, or inaccessible storage are your evidence. Without this documentation, Lasting can claim you simply changed your mind, and the NCC will have difficulty ordering a refund on your behalf. Take clear, dated screenshots and save them alongside your cancellation confirmation.

Mistake 5: forgetting to verify cancellation

After you cancel, return to the subscription platform (Apple Settings, Google Play, or Lasting) within 1 hour and check that your subscription status displays as "Cancelled", "Ended", or "Inactive". A glitchy interface or processing error sometimes leaves your subscription active despite your cancellation request. Catching this immediately means you can repeat the cancellation or contact support before the next billing date. Waiting until you see a charge on your statement wastes weeks of dispute time.

Comparison table: cancellation routes and timeframes

This table summarises the three cancellation methods, their timelines, and the key requirements for each.

The Apple and Google routes are fastest and provide the clearest documentation. If either platform declines to cancel, or if you experience billing problems, escalate to Tocancel or the NCC for formal intervention.

Contact information and escalation routes

If Lasting refuses to cancel your subscription or continues billing you after cancellation, you have formal channels to resolve the dispute.

Lasting support contact details

Lasting lists its support address and billing dispute contact as:

Lasting (contact via Talkspace)
2578 Broadway, Suite 607
New York, NY 10025
United States

Send all cancellation disputes and billing inquiries in writing to this address or to Lasting's support email. Include your account email address, the date of your subscription purchase, the date you requested cancellation, and your cancellation confirmation number. Request a written response within 5 business days.

National consumer commission (South africa)

If Lasting does not respond to your cancellation or refund request within 5 business days, file a formal complaint with South Africa's National Consumer Commission. The NCC investigates consumer complaints at no cost to you and has the authority to order Lasting to cease billing, issue refunds, or provide compensation for your losses.

National Consumer Commission
Telephone: +27 (0)12 428 8000
Email: [email protected]
Website: ncc.org.za
Postal address: 1 Sandton Drive, Sandton, Johannesburg

File your complaint on the NCC's website, providing your cancellation confirmation email, screenshots of charges after cancellation, and a clear timeline of your interactions with Lasting. The NCC will investigate at no cost to you.

Your bank or credit card company

If a charge from Lasting (or from Apple or Google on Lasting's behalf) appears on your statement after cancellation, you have the right to dispute the charge with your bank within 30 days. Provide your bank with your cancellation confirmation email and your bank statement showing the disputed charge. Your bank can reverse the charge and issue a refund while they investigate. This is a fast and effective remedy if Lasting's support is unresponsive.

Why tocancel is your ally in cancellation

Tocancel has helped thousands of South African consumers cancel subscriptions, recover overcharged fees, and understand their consumer rights. Whether you are unsure whether you qualify for a cooling-off refund, need help drafting a formal dispute letter to Lasting, or want to escalate to the National Consumer Commission, Tocancel provides free, clear guidance tailored to your situation.

Visit Tocancel.com today to review your cancellation status, request personalised advice, or file a complaint about Lasting's billing practices. Tocancel is committed to ensuring that every South African consumer understands their rights and can cancel any subscription with confidence and transparency.